Bardini 0 Posted March 4, 2014 Share Posted March 4, 2014 Yesterday i bought a premium suscription for evernote on google play, but it still says i'm a free user, i reported the problem and my support ticket is Ticket# 388603 but still no answer. Help please. Link to comment
Level 5* gazumped 11,656 Posted March 4, 2014 Level 5* Share Posted March 4, 2014 Hi - do you have access to Evernote on a desktop? Check your account via a PC web browser or open the desktop client on your computer and check your account status. A purchase does take a little time to work its way through the system, as do support requests. You've raised a support ticket so as soon as Evernote has investigated someone will get back to you... Link to comment
Bardini 0 Posted March 5, 2014 Author Share Posted March 5, 2014 Well, its been two days since my credit card was charged and no Answer from evernote team. What ese can i do, how can i request a refund if nobody answer! Link to comment
Level 5* gazumped 11,656 Posted March 5, 2014 Level 5* Share Posted March 5, 2014 I flagged this to the forum admins for you - the problem may be that you still show as a fremium user; support requests get dealt with as time permits. Premium users get priority (and yes, I know you are/ should be, but if the computer says you're not...) Anyway - hopefully someone will be in touch shortly. Link to comment
gbarry 2,658 Posted March 7, 2014 Share Posted March 7, 2014 Looks like you've been upgraded and are good to go. Link to comment
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