longarche 0 Posted February 25, 2014 Share Posted February 25, 2014 I have been using Evernote for a while now on my Win7-64 machine... A while back, after an update, the icon went missing. It didn't show up in the Start Menu, wouldn't show when you created a shortcut to the desktop or pinned it to the Taskbar. When the program runs, the icon is active. I used a workaround for the problem recently by creating my own Icon, making it the icon for the shortcut and then dragging the shortcut to the Taskbar, all good. Another update and another issue: now the properties box for the shortcut icon has the "Change Icon" button greyed-out, so that little trick won't work. I'm a little baffled that a program as slick as Evernote is having weird little problems like this. Has this happened to anyone else or has anyone been able to fix it? Link to comment
Level 5* gazumped 11,664 Posted February 25, 2014 Level 5* Share Posted February 25, 2014 Hi - welcome to the forums. Evernote doesn't have weird little problems like this - at least not in my Windows Vista / 7 / 8-64bit experience. I can only suggest you Revo uninstall and reinstall your version of Evernote - backup your database first and search the forums for more specific instructions if you need them. If that fails - see the support ticket link below. Link to comment
kismetique 1 Posted April 7, 2014 Share Posted April 7, 2014 Oh but YES, Evernote does and has ALWAYS had this weird little problem. And yet AGAIN today after an update, the little icon on my toolbar is sitting there - BLANK - AGAIN! I'm sick to death of this issue. Every flipping time I upgrade the stinking interface, I get a blank shortcut on my Windows toolbar. I have to go and find it in my start menu and put the shortcut on my toolbar, each and every time. I just surely do not understand why I can update and upgrade ANY other program without this happening, but I have always, since day 1 had to replace the Windows shortcut after an update of Evernote and this happened under XP and now on Windows Vista - 2 different OS's and 2 different machines! Irritates the ***** out of me - so bad in fact, that today I came here looking for these forums to ***** about it. Personally, I see it as a bug that needs to be fixed! 1 Link to comment
Level 5* gazumped 11,664 Posted April 8, 2014 Level 5* Share Posted April 8, 2014 Oh but YES, Evernote does and has ALWAYS had this weird little problem. And yet AGAIN today after an update, the little icon on my toolbar is sitting there - BLANK - AGAIN! I'm sick to death of this issue. Every flipping time I upgrade the stinking interface, I get a blank shortcut on my Windows toolbar. I have to go and find it in my start menu and put the shortcut on my toolbar, each and every time. I just surely do not understand why I can update and upgrade ANY other program without this happening, but I have always, since day 1 had to replace the Windows shortcut after an update of Evernote and this happened under XP and now on Windows Vista - 2 different OS's and 2 different machines! Irritates the ***** out of me - so bad in fact, that today I came here looking for these forums to ***** about it. Personally, I see it as a bug that needs to be fixed! Actually I just updated an XP machine - no icon issues; and I'm running a Vista laptop that's being chugging along for ages (through three hard drives so far) and neither has had this icon issue. Not saying it doesn't exist, but AFAIK it's not consistent, and it's not a recognised bug. I'd suggest you raise a support ticket -see below- (if you haven't already) to let someone have a look at this in more detail. Link to comment
longarche 0 Posted April 8, 2014 Author Share Posted April 8, 2014 I agree with Kismetique. I'm on a Win 7 - 64 machine. It used to be that evernote was just fine, then it started losing the icon. I created my own icon and added it in Properties. Now, the Change Icon functionality is greyed-out. So, no icons (Start Menu, Desktop or Taskbar) and no work-around. I'm find it difficult to believe that I'm the only person in the world that's having this problem. Link to comment
Level 5* gazumped 11,664 Posted April 8, 2014 Level 5* Share Posted April 8, 2014 I agree with Kismetique. I'm on a Win 7 - 64 machine. It used to be that evernote was just fine, then it started losing the icon. I created my own icon and added it in Properties. Now, the Change Icon functionality is greyed-out. So, no icons (Start Menu, Desktop or Taskbar) and no work-around. I'm find it difficult to believe that I'm the only person in the world that's having this problem. I'm sure you;re not, but it's also not a routine issue. First thought is Revo uninstall and reinstall (with backups) - see the forums for more detail on that if you need it. Second thought would be - Support Ticket. Link to comment
kismetique 1 Posted April 8, 2014 Share Posted April 8, 2014 I agree with Kismetique. I'm on a Win 7 - 64 machine. It used to be that evernote was just fine, then it started losing the icon. I created my own icon and added it in Properties. Now, the Change Icon functionality is greyed-out. So, no icons (Start Menu, Desktop or Taskbar) and no work-around. I'm find it difficult to believe that I'm the only person in the world that's having this problem. I'm sure you;re not, but it's also not a routine issue. First thought is Revo uninstall and reinstall (with backups) - see the forums for more detail on that if you need it. Second thought would be - Support Ticket. Well, it may not be a bug for you, but it is certainly a bug for me. At first, I thought it was just inherent to my first machine running XP. I quietly dealt with it because at the time, I was using Evernote for free. I expect certain inconveniences when I'm getting something for nothing. Then I moved to a completely new machine with a new OS (Vista) and upgraded Evernote to pay monthly - same deal with the icon, nothing changed. Somewhere along the way I decided monthly was silly and wanted to change to yearly. NO CAN DO! Can you believe it? They have no way to upgrade a subscription?!?!? Are you freaking kidding me? So...I was told I had to drop my monthly subscription and completely resign up for yearly. Ok, so now I've already got a bad taste in my mouth and I continue to have this icon issue (bug, IMO). I have no idea what Revo is, nor do I want to. I have way more pressing matters to attend to than trying to troubleshoot something that is clearly not limited to just me for a program that I actually pay for. There are things about Evernote that I just love and there are things that I just simply loathe - the loathing keeps me from utilizing EN the way I should. I've no idea what snapped yesterday, but when I upgraded and the icon no longer worked when I most needed it to, I was angry to the point of coming here. I'm not one to really complain - this is only my 3rd post. I have put in a ticket - do I expect a fix? Not really. I can tell you that I have started migrating to Pocket - simply because Pocket handles snipping from my tablet so much better and the workaround of having to go to Pocket and then to EN is ridiculous - even if IFTTT will auto handle it for me! If Pocket can do it for free, why can't EN do it for the fee I pay? The icon issue just serves to continue to push me to Pocket.... Link to comment
Level 5* gustavgi 308 Posted April 8, 2014 Level 5* Share Posted April 8, 2014 Plenty of people have this bug. I'm pretty sure it's connected to the fact that Evernote included a separate uninstall-process as a part of the update-process to deal with the 2732 windows error bug that people suffered a while back. In my experience though, the shortcuts will be restored automatically in the same place as it was if you close Evernote after updating and run Evernote at least one time. You might also have to restart the PC. Link to comment
kismetique 1 Posted April 8, 2014 Share Posted April 8, 2014 Plenty of people have this bug. I'm pretty sure it's connected to the fact that Evernote included a separate uninstall-process as a part of the update-process to deal with the 2732 windows error bug that people suffered a while back. In my experience though, the shortcuts will be restored automatically in the same place as it was if you close Evernote after updating and run Evernote at least one time. You might also have to restart the PCOh Oh how I wished that would fix it for me. After yesterday's update, I refused to fix the icon - silly, I know, but I'm protesting! LOL It is still sitting on my toolbar as a blank icon. I've opened EN through clipping and by going to the start menu several times, but the icon still sits empty. I'm not sure what the PCOh is, so I can't say if it has been restarted or not I rarely ever restart my machine, so if EN needs this to happen in order to restore the icon, well, I'm out of luck. I work on too many things at once and leave them all open so restarting is a major act for me. Thank for you for the suggestion, perhaps it will work for Longarche! Link to comment
Level 5* gustavgi 308 Posted April 8, 2014 Level 5* Share Posted April 8, 2014 You added the Oh yourself But I tried it again just now by updating, and the icons return after I have started Evernote after a reboot. Link to comment
kismetique 1 Posted April 8, 2014 Share Posted April 8, 2014 OH! Yes, I see that I did that! Yeah, a reboot's not going to happen. I almost won't install anything that insists on restarting my computer, so a reboot just to get an icon back for EN is not in the cards for me. Great suggestion and I bet that would definitely take care of the problem. Personally, I don't think I should have to reboot to keep an icon - I mean, what's the difference in just dragging down a new icon and restarting - both are inconveniences that really shouldn't be required to update EN - in my opinion. Thanks again - I think I feel better just knowing that I'm not the only one out there to loose the silly icon! Link to comment
Level 5* gustavgi 308 Posted April 9, 2014 Level 5* Share Posted April 9, 2014 I think it only affects the icons that you add yourself. Since Evernote uses the "clean utility", those icons lose their target once the .exe is gone, and Evernote isn't able to know where those icons are and update them once the exe is back in place. You can also try just restarting explorer.exe and see if that helps the next time you update. Link to comment
kismetique 1 Posted April 9, 2014 Share Posted April 9, 2014 Hummm...that's interesting because yes, I always have to put the icon on the toolbar myself...but I only started doing that after it continued to clear the icon. I'm sure the first time I installed EN on both computers I didn't put the icon there, but instructed (as I do all my installs) to only put the icon on the Windows toolbar and not on the desktop. I'm not real savvy on the back end of things...so if I deleted the icon before the next update, would EN ask me where or if I wanted an icon put somewhere? Then, for future updates, the icon would most likely be updated as the system would have placed it instead of being manually put there? Perhaps it would need to be a clean install for EN to question about icons, I'm not knowledgeable about that sort of issue. Good suggestion to restart explorer.exe, but again - if I deleted the manual icon, would restarting explorer then place the icon or are you referring to updating the manual icon that I have already placed? I still have not replaced the icon (I'm still boycotting the issue! - and neither have I restarted the computer, as that would take an act of Congress! LOL Thank you so very much for your help and suggestions and taking what seems to be a small issue so seriously. I really appreciate it! Link to comment
gregggg 0 Posted May 12, 2014 Share Posted May 12, 2014 Wanted to say this is also an ongoing issue for me. Evernote is the only application I've seen do this. I'm on Win7, 64-bit as well. Evernote version 5.3.1.3363 (271363) public. Link to comment
Solution PGrace 5 Posted June 5, 2014 Solution Share Posted June 5, 2014 There's a simple workaround...Unpin EN from your taskbarOpen C:\Program files (x86)\Evernote\Evernote and find Evernote.exe.Right click and drag the exe to your desktop, release, select "Create shortcut" on your desktop. It will (it does for me anyway) correctly build a shortcut with icon.Drag that icon to your taskbar.Repeat for the Start Menu entry.Delete the desktop shortcut, delete the bad icon from the start menu. 4 1 Link to comment
longarche 0 Posted June 6, 2014 Author Share Posted June 6, 2014 So weird. I would never have thought to drag the actual exe to the desktop or Start Menu... always right-clicking and using "Create Shortcut", which *should* do the same thing, shouldn't it? But it clearly does not. I actually *do* remember a long time ago when dragging the exe to the desktop was one way to do it... long forgotten, now remembered. Thanks for the easy fix! Link to comment
Zirev 0 Posted October 17, 2014 Share Posted October 17, 2014 @PGrace Thank you so much, that solved the problem! Link to comment
Beach4obx 0 Posted November 12, 2014 Share Posted November 12, 2014 @PSGrace, that did the trick! I also was having the same problem with Wunderlist, so I tried that fix. Worked like a charm! Link to comment
rhino2 0 Posted September 27, 2015 Share Posted September 27, 2015 If you have removed the original installation file, the icon can no longer be found.Solution: go to the installation directory C:\Program Files (x86)\Evernote\Evernote.Make a shortcut for the file evernote.exe on the desktop (it will not make a shortcut here).Drag the icon on the desktop to the taskbar, and delete the icon on the desktop.Done. Link to comment
fothers 0 Posted November 23, 2015 Share Posted November 23, 2015 Thank you so much, Unpinning from taskbar and then dragging exe file to task bar fixed it for me. It was driving me crazy trying to explain why it was the blank icon on one pc and the evernote icon on the other two, to the office girls. On further inspection the icon was actually a shortcut to a shortcut, not a shortcut to teh evernote.exe file. this may have been the cause. Anyway THANKS :) :) Link to comment
FTUTONE 1 Posted December 3, 2015 Share Posted December 3, 2015 An additional note here on the "changed" icon.I just upgraded from Win 8.1 to Win 10 and the icon did in fact change to the blank page icon. Turns out that it was a Shortcut to a Shortcut as mentioned above.The upgrade makes shortcuts to all programs that were originally on the desktop but it apparently makes shortcuts to shortcuts! The only icon that was affected by this was the EN icon? Link to comment
jecroom@gmail.com 0 Posted March 29, 2016 Share Posted March 29, 2016 Icon went missing after windows was upgraded from 8to 10. Need it to be replaced. jecroom@gmail.com Link to comment
FTUTONE 1 Posted March 30, 2016 Share Posted March 30, 2016 The Windows upgrade makes shortcuts to all programs that were originally on the desktop but it apparently makes shortcuts to shortcuts! In my case, the only icon that was affected by this was the EN icon? To "fix" the problem, simply unpin the current EN icon from the taskbar and drag the actual EN exe file to the taskbar. 1 Link to comment
Craig Houghton 0 Posted November 3, 2016 Share Posted November 3, 2016 http://www.evernote.com/l/AkFlkqXejO9INauswQzL-q1ON6-FaASXJLo/ Link to comment
estevancarlos 30 Posted May 23, 2019 Share Posted May 23, 2019 I have the same problem. Using Windows 10. The icon always disappears after updates. Someone else posted the question in a Windows forum - https://answers.microsoft.com/en-us/windows/forum/windows_10-start/evernote-icon-disappears-from-descktop-after-every/367daed4-d020-4529-919d-f6a1efacaa93 Link to comment
kaizohh 0 Posted March 8, 2020 Share Posted March 8, 2020 My first post! And annoyingly it's to add my voice to this issue that looks as though it's been a problem for more than 6 years I've been using Evernote for a couple of years now, on Android mobile and tablet and on a Windows 10 PC. Largely happy with the apps, but this bug has plagued me every single time I update to a newer version of Evernote on the PC. My old Windows 10 PC had the same problem. I'm not interested in workarounds or hacks, I'd much rather Evernote just fixed the problem in the first place. I don't get the problem with other programs, it really is just Evernote. Link to comment
FTUTONE 1 Posted March 10, 2020 Share Posted March 10, 2020 This is the reason I no longer use Evernote! Stopped using it over a year ago and sorry to see that they still haven't fixed this problem. I use OneNote instead. Works much better. Link to comment
Level 5* gazumped 11,664 Posted March 10, 2020 Level 5* Share Posted March 10, 2020 On 3/8/2020 at 2:28 PM, kaizohh said: I'm not interested in workarounds or hacks, I'd much rather Evernote just fixed the problem in the first place. If there was an actual bug I'd expect Evernote to be buried under a torrent of complaints from all Windows users. The fact that my Windows 10 setup works fine, and I'd assume few other users have any issues other than those posted here, Evernote are going to need a crystal ball to figure out why your system behaves in that way. There will be no fixes on that basis. You are a subscriber, so it would be a good idea to reach out to Support and let them help you - and maybe find out something from your device which can help other users with this issue. Link to comment
Level 5 Dave-in-Decatur 3,958 Posted March 10, 2020 Level 5 Share Posted March 10, 2020 2 hours ago, FTUTONE said: This is the reason I no longer use Evernote! Stopped using it over a year ago and sorry to see that they still haven't fixed this problem. I use OneNote instead. Works much better. IMsHO (only semi-humble), if a missing icon is the reason you quit using Evernote, you made the right decision, since you must not have been getting much value from it (even for free) if that was the tipping point. Semi-seriously musing: What is this mysterious hold that Evernote has over people, that they abandon it, find something else that works much better, and still come in here a year later to b, um, to p, um to complain about it? I am actually curious about what drew you back, and sorry for any evident snark. 2 Link to comment
dcon 166 Posted March 11, 2020 Share Posted March 11, 2020 23 hours ago, gazumped said: The fact that my Windows 10 setup works fine On one of my machines, the shortcut is always broken after install. The other machines are fine. No idea - and I worked on installers for a couple years before joining EN. I just delete the weird shortcut because I have a custom one that passes some command line args. I blame MSI. 1 Link to comment
Level 5* gazumped 11,664 Posted March 11, 2020 Level 5* Share Posted March 11, 2020 11 minutes ago, dcon said: I blame MSI. The "because Windows" defence eh... 😄 11 minutes ago, dcon said: I have a custom one that passes some command line args. ..anything you might share? I'm always on the lookout for insider tech tips... - Actually the thing I like most about Windows 10 is the fact I can click on the Start menu (or hit the Windows key) and type the first few letters of whatever app name I like, and the search feature pops up a little box with the full app name like an instant icon I can click. "Ev" forinstance gets me this - A click or <return> starts things going... All the apps I generally use get started that way - other than a few daily standards (browser, Evernote, mail...) which get opened via a scripted batch file. Link to comment
Level 5* jefito 5,589 Posted March 11, 2020 Level 5* Share Posted March 11, 2020 33 minutes ago, dcon said: On one of my machines, the shortcut is always broken after install. The other machines are fine. No idea - and I worked on installers for a couple years before joining EN. I just delete the weird shortcut because I have a custom one that passes some command line args. I blame MSI. I hope to finish my career without having had to do installer work (including licensing stuff). Yeesh. Fortunately the Evernote icon seem sreasonably well-behaved on the two machines I use, and it's an AutoRun anyhow, Link to comment
Level 5 Dave-in-Decatur 3,958 Posted March 11, 2020 Level 5 Share Posted March 11, 2020 20 minutes ago, gazumped said: Actually the thing I like most about Windows 10 is the fact I can click on the Start menu (or hit the Windows key) and type the first few letters of whatever app name I like, and the search feature pops up a little box with the full app name like an instant icon I can click. Thanks for the tip -- which works on Windows 7 as well. The habits we carry over from previous versions of software or an OS are hard to change even if a newer, better option is available. I prefer to keep my hands on the keyboard, and this is a great way to start a program that way, pressing Enter instead of clicking. 1 Link to comment
dcon 166 Posted March 11, 2020 Share Posted March 11, 2020 46 minutes ago, gazumped said: anything you might share? Just using the `/DebugMenu` one. Tho I don't really need any of that stuff now... 1 Link to comment
Level 5* gazumped 11,664 Posted March 11, 2020 Level 5* Share Posted March 11, 2020 Thanks - no problem; hoped there was a tweak I'd missed... 😏 Link to comment
carpenterar2727 0 Posted September 5, 2020 Share Posted September 5, 2020 Create a new shortcut on the desktop and point it to the Evernote.exe file - done Link to comment
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