Jump to content

ie Internet explorer help requested.

Recommended Posts

 I am currently have Evernote on my phone (Driod) and also at work where my internet browser is Firefox. On my home computer my internet browser is IE. I have successfully downloaded Evernote, yet when I highlight an area on an article and right click the option to use Evernote does not show up. Can anyone help me with this?

Share this post

Link to post

Sometimes this can happen during updates. Please post what Windows client version you are using.


Here are some tips:

1) Make sure the command bar is visible



2) Make sure Web Clipper is enabled

Internet Explorer > Tools > Manage Add-ons

Find Evernote Web Clipper in the list and make sure it is enabled. 


Let me know if any of the above helps.

Share this post

Link to post

Thank you so much for replying jbignert. I am using windows 7. I'm not computer savy, sorry to say, and don't know where to find the command bar. Evernote is not in my Add-ons,

Share this post

Link to post

Thanks ajtimm,

The Windows client version number can be found in Evernote > Help > About in the menu system. 


The problem is most likely caused by one of 2 things:


1) Internet explorer wasn't fully closed when you installed the Evernote client.

To fix this the easiest way is to re-install the Evernote client.


2) The installation or update was not done by an administrator on your system.

Some add-ons may be disabled if you install as a non admin.


I recommend you submit a support ticket at http://evernote.com/contact/support/ they will walk you through the steps. 

Share this post

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Create New...