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nrgiser

windows Synchronization complete - Sync failed due to unexpected problem at server side

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Hi,

 

Since a couple of months I get following message after syncing:

Synchronization complete

Sync failed due to unexpected problem at server side

I get this message on 2 different Windows 7 machines. On one of them I have removed Evernote completely. After reinstalling Evernote and a new sync (which took a couple of hours) the syncing error disappeared. But after a few days the same message started showing again. 

 

The syncing seems to work though. There are no missing notes on my 2 computers, iPhone and iPad.

 

This is the log of the latest sync:

08:06:04 [8532] 0% Connecting to www.evernote.com
08:06:04 [8532] 0% * loaded updateCount: 51579
08:06:05 [8532] 0% Usage Metrics: sessionCount=1
08:06:05 [8532] 0% Client is up to date with the server, updateCount=51579
08:06:05 [8532] 0% * saved updateCount: 51579
08:06:06 [8532] 0% Authenticating notebook "shared notebook" shared by creonis
08:06:07 [8532] 0% Syncing notebook "shared notebook" shared by creonis
08:06:07 [8532] 0% * loaded linked notebook updateCount: 27
08:06:08 [8532] 0% Linked notebook is up to date with the server, updateCount=27
08:06:08 [8532] 0% * saved linked notebook updateCount: 27
08:06:09 [8532] 0% Authenticating notebook "codename Wendy" shared by jandevresse
08:06:11 [8532] 0% Syncing notebook "codename Wendy" shared by jandevresse
08:06:11 [8532] 0% * loaded linked notebook updateCount: 487
08:06:12 [8532] 0% Linked notebook is up to date with the server, updateCount=487
08:06:12 [8532] 0% * saved linked notebook updateCount: 487
08:06:13 [8532] 0% Syncing notebook "LaunchCenter Pro" shared by jcjdoss
08:06:13 [8532] 0% * loaded linked notebook updateCount: 23254
08:06:14 [8532] 0% Linked notebook updateCount=23254, server updateCount=23558
08:06:14 [8532] 0% Retrieving list of notebook changes from the server
08:06:16 [8532] 0% Expunging 1 linked notebook note
08:06:16 [8532] 0% EDAMSystemException: errorCode=SHARD_UNAVAILABLE message="s3"
08:06:16 [8532] 0% Syncing notebook "Lifehacking met Evernote extra materiaal" shared by lifehackingevernote
08:06:16 [8532] 0% * loaded linked notebook updateCount: 7241
08:06:17 [8532] 0% Linked notebook is up to date with the server, updateCount=7241
08:06:17 [8532] 0% * saved linked notebook updateCount: 7241
08:06:19 [8532] 0% Syncing notebook "MAYO" shared by mayo-christopher
08:06:19 [8532] 0% * loaded linked notebook updateCount: 24491
08:06:19 [8532] 0% Linked notebook is up to date with the server, updateCount=24491
08:06:19 [8532] 0% * saved linked notebook updateCount: 24491
08:06:21 [8532] 0% Authenticating notebook "Phoenix Contact" shared by mcatteeuw
08:06:22 [8532] 0% Syncing notebook "Phoenix Contact" shared by mcatteeuw
08:06:22 [8532] 0% * loaded linked notebook updateCount: 10032
08:06:23 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:06:23 [8532] 0% * saved linked notebook updateCount: 10032
08:06:25 [8532] 0% Authenticating notebook "Purna1" shared by mcatteeuw
08:06:26 [8532] 0% Syncing notebook "Purna1" shared by mcatteeuw
08:06:26 [8532] 0% * loaded linked notebook updateCount: 10032
08:06:27 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:06:27 [8532] 0% * saved linked notebook updateCount: 10032
08:06:28 [8532] 0% Authenticating notebook "Norriq1" shared by mcatteeuw
08:06:30 [8532] 0% Syncing notebook "Norriq1" shared by mcatteeuw
08:06:30 [8532] 0% * loaded linked notebook updateCount: 10032
08:06:31 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:06:31 [8532] 0% * saved linked notebook updateCount: 10032
08:06:32 [8532] 0% Authenticating notebook "Merck" shared by mcatteeuw
08:06:34 [8532] 0% Syncing notebook "Merck" shared by mcatteeuw
08:06:34 [8532] 0% * loaded linked notebook updateCount: 10032
08:06:35 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:06:35 [8532] 0% * saved linked notebook updateCount: 10032
08:06:36 [8532] 0% Authenticating notebook "BesCo1" shared by mcatteeuw
08:06:38 [8532] 0% Syncing notebook "BesCo1" shared by mcatteeuw
08:06:38 [8532] 0% * loaded linked notebook updateCount: 10032
08:06:38 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:06:38 [8532] 0% * saved linked notebook updateCount: 10032
08:06:40 [8532] 0% Authenticating notebook "Bibliotheek1" shared by mcatteeuw
08:06:41 [8532] 0% Syncing notebook "Bibliotheek1" shared by mcatteeuw
08:06:41 [8532] 0% * loaded linked notebook updateCount: 10032
08:06:42 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:06:42 [8532] 0% * saved linked notebook updateCount: 10032
08:06:44 [8532] 0% Authenticating notebook "CreoniS notebook1" shared by mcatteeuw
08:06:45 [8532] 0% Syncing notebook "CreoniS notebook1" shared by mcatteeuw
08:06:45 [8532] 0% * loaded linked notebook updateCount: 10032
08:06:46 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:06:46 [8532] 0% * saved linked notebook updateCount: 10032
08:06:47 [8532] 0% Authenticating notebook "CreoniS Notebook 2012" shared by mcatteeuw
08:06:49 [8532] 0% Syncing notebook "CreoniS Notebook 2012" shared by mcatteeuw
08:06:49 [8532] 0% * loaded linked notebook updateCount: 10032
08:06:50 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:06:50 [8532] 0% * saved linked notebook updateCount: 10032
08:06:51 [8532] 0% Authenticating notebook "AB InBev1" shared by mcatteeuw
08:06:53 [8532] 0% Syncing notebook "AB InBev1" shared by mcatteeuw
08:06:53 [8532] 0% * loaded linked notebook updateCount: 10032
08:06:53 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:06:53 [8532] 0% * saved linked notebook updateCount: 10032
08:06:55 [8532] 0% Authenticating notebook "House of Spirits1" shared by mcatteeuw
08:06:56 [8532] 0% Syncing notebook "House of Spirits1" shared by mcatteeuw
08:06:56 [8532] 0% * loaded linked notebook updateCount: 10032
08:06:57 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:06:57 [8532] 0% * saved linked notebook updateCount: 10032
08:06:58 [8532] 0% Authenticating notebook "Catalent" shared by mcatteeuw
08:07:00 [8532] 0% Syncing notebook "Catalent" shared by mcatteeuw
08:07:00 [8532] 0% * loaded linked notebook updateCount: 10032
08:07:01 [8532] 0% Linked notebook is up to date with the server, updateCount=10032
08:07:01 [8532] 0% * saved linked notebook updateCount: 10032
08:07:02 [8532] 0% Skipping uploading shortcuts because local shortcuts are not newer than the server shortcuts.
08:07:02 [8532] 0% Session terminated normally, elapsed time: 57s
08:07:02 [8532] 0% * sent: 13.3KB, received: 23.9KB
08:07:02 [8532] 0% * 48s (83%) spent in EDAM RPC
 
On the 21st line is see EDAMSystemException: errorCode=SHARD_UNAVAILABLE message="s3". So I guess the sync is looking for something it can't find. 
 
This is what is on top of the log:
Log opened on 2014/01/29 07:34:36 (UTC+1:00)
 
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07:34:36 [4892] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
07:34:36 [4892] Client info: Evernote Windows/270334; Windows/6.1.7601 Service Pack 1;
07:34:36 [4892] Bootstrap info: Evernote (loadedLastUsed)
07:34:36 [3224] Requesting bootstrap info from "www.evernote.com" (en-US)
07:34:36 [3224] 0% Connecting to www.evernote.com
07:34:38 [3224] 0% Session terminated normally, elapsed time: 1s
07:34:38 [3224] 0% * sent: 99B, received: 319B
07:34:38 [3224] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote
07:34:38 [3224] Bootstrap info: Evernote (loadedFresh)
07:34:40 [4892] Opened database: C:\Users\Gebruiker\AppData\Local\Evernote\Evernote\Databases\nrgiser.exb (5.0GB Fixed)
07:34:40 [8536] Import folder: "C:\Temp\To Evernote" started, DeleteImportedFiles
07:34:45 [8532] 0% Authenticating user "removed for safety reasons"
07:34:47 [8532] 0% Connecting to www.evernote.com
07:34:47 [8532] 0% * loaded updateCount: 51579
07:34:47 [8532] 0% Synchronizing ads
07:34:47 [8532] 0% Reporting 15 ads, language: "en-US"
07:34:47 [8532] 0% * clientProperty: [client]=[EvernoteWindows]
07:34:47 [8532] 0% * ad id=634, impression time=0 count=0
07:34:47 [8532] 0% * ad id=806, impression time=0 count=0
07:34:47 [8532] 0% * ad id=815, impression time=0 count=0
07:34:47 [8532] 0% * ad id=807, impression time=0 count=0
07:34:47 [8532] 0% * ad id=813, impression time=0 count=0
07:34:47 [8532] 0% * ad id=804, impression time=0 count=0
07:34:47 [8532] 0% * ad id=803, impression time=0 count=0
07:34:47 [8532] 0% * ad id=810, impression time=0 count=0
07:34:47 [8532] 0% * ad id=811, impression time=0 count=0
07:34:47 [8532] 0% * ad id=809, impression time=0 count=0
07:34:47 [8532] 0% * ad id=812, impression time=0 count=0
07:34:47 [8532] 0% * ad id=805, impression time=0 count=0
07:34:47 [8532] 0% * ad id=720, impression time=0 count=0
07:34:47 [8532] 0% * ad id=814, impression time=0 count=0
07:34:47 [8532] 0% * ad id=808, impression time=0 count=0
07:34:51 [8532] 0% Retrieving 15 ads
07:34:51 [8532] 0% * ad id=810 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/810" image/png 12.5KB destinationUrl="https://www.evernote.com/prom/click?i=810&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=98.298918 openInTrunk=0
07:34:51 [8532] 7% * ad id=814 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/814" image/png 11.8KB destinationUrl="https://www.evernote.com/prom/click?i=814&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=86.033065 openInTrunk=0
07:34:51 [8532] 13% * ad id=813 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/813" image/png 12.3KB destinationUrl="https://www.evernote.com/prom/click?i=813&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=76.376200 openInTrunk=0
07:34:51 [8532] 20% * ad id=805 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/805" image/png 12.6KB destinationUrl="https://www.evernote.com/prom/click?i=805&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=72.194464 openInTrunk=0
07:34:51 [8532] 27% * ad id=803 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/803" image/png 12.8KB destinationUrl="https://www.evernote.com/prom/click?i=803&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=65.356527 openInTrunk=0
07:34:51 [8532] 33% * ad id=815 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/815" image/png 12.5KB destinationUrl="https://www.evernote.com/prom/click?i=815&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=55.380285 openInTrunk=0
07:34:51 [8532] 40% * ad id=807 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/807" image/png 17.5KB destinationUrl="https://www.evernote.com/prom/click?i=807&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=54.685386 openInTrunk=0
07:34:51 [8532] 47% * ad id=812 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/812" image/png 13.3KB destinationUrl="https://www.evernote.com/prom/click?i=812&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=52.150327 openInTrunk=0
07:34:51 [8532] 53% * ad id=808 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/808" image/png 16.7KB destinationUrl="https://www.evernote.com/prom/click?i=808&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=50.793901 openInTrunk=0
07:34:51 [8532] 60% * ad id=811 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/811" image/png 12.1KB destinationUrl="https://www.evernote.com/prom/click?i=811&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=21.693411 openInTrunk=0
07:34:51 [8532] 67% * ad id=806 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/806" image/png 14.2KB destinationUrl="https://www.evernote.com/prom/click?i=806&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=16.875932 openInTrunk=0
07:34:51 [8532] 73% * ad id=804 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/804" image/png 13.3KB destinationUrl="https://www.evernote.com/prom/click?i=804&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=13.838961 openInTrunk=0
07:34:51 [8532] 80% * ad id=809 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/809" image/png 15.4KB destinationUrl="https://www.evernote.com/prom/click?i=809&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=10.236913 openInTrunk=0
07:34:51 [8532] 87% * ad id=720 size=(125x125) advertiserName="EvernoteBusiness" imageUrl="https://www.evernote.com/prom/img/720" image/jpeg 10.3KB destinationUrl="https://www.evernote.com/prom/click?i=720&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=9.852002 openInTrunk=0
07:34:51 [8532] 93% * ad id=634 size=(125x125) advertiserName="Evernote" imageUrl="https://www.evernote.com/prom/img/634" image/jpeg 17.1KB destinationUrl="https://www.evernote.com/prom/click?i=634&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=2.476343 openInTrunk=0

 

How can I solve this problem?

 

Kind regards, 

 

Jan Buskens. 

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I recommend submitting a Support Ticket ASAP.

Evernote has just updated their Sync Service, and this could be related.

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I read about the update today. But I don't think it's related because I've been having this problem for a couple of months now.

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It's still worth reporting.  They have been testing the new Sync Service for a while now.

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Looks like you are no longer linked to one of your notebooks:

 

 

08:06:13 [8532] 0% Syncing notebook "LaunchCenter Pro" shared by jcjdoss
08:06:13 [8532] 0% * loaded linked notebook updateCount: 23254
08:06:14 [8532] 0% Linked notebook updateCount=23254, server updateCount=23558
08:06:14 [8532] 0% Retrieving list of notebook changes from the server
08:06:16 [8532] 0% Expunging 1 linked notebook note
08:06:16 [8532] 0% EDAMSystemException: errorCode=SHARD_UNAVAILABLE message="s3"
 
You will need to leave that notebook "LaunchCenter Pro" (right click and choose leave) and then ask for the notebook owner jcjdoss to re-share with you.
 
I hope that helps!

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Looks like you are no longer linked to one of your notebooks:

 

 

08:06:13 [8532] 0% Syncing notebook "LaunchCenter Pro" shared by jcjdoss

08:06:13 [8532] 0% * loaded linked notebook updateCount: 23254

08:06:14 [8532] 0% Linked notebook updateCount=23254, server updateCount=23558

08:06:14 [8532] 0% Retrieving list of notebook changes from the server

08:06:16 [8532] 0% Expunging 1 linked notebook note

08:06:16 [8532] 0% EDAMSystemException: errorCode=SHARD_UNAVAILABLE message="s3"

 

You will need to leave that notebook "LaunchCenter Pro" (right click and choose leave) and then ask for the notebook owner jcjdoss to re-share with you.

 

I hope that helps!

TXjava, surely the sync code on the client could detect this and skip this NB, finish the sync, and give the user an understandable error MSG. Can you make this happen?

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Hi,

 

I received the same response on the ticket I created.

I have left the notebook and synced again. That solved the problem. And after I joined that notebook again, the sync was still successfull.

 

Thank you guys.

 

Kind regards,

 

Jan Buskens.  

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