nrgiser 0 Posted January 29, 2014 Share Posted January 29, 2014 Hi, Since a couple of months I get following message after syncing:Synchronization completeSync failed due to unexpected problem at server sideI get this message on 2 different Windows 7 machines. On one of them I have removed Evernote completely. After reinstalling Evernote and a new sync (which took a couple of hours) the syncing error disappeared. But after a few days the same message started showing again. The syncing seems to work though. There are no missing notes on my 2 computers, iPhone and iPad. This is the log of the latest sync:08:06:04 [8532] 0% Connecting to www.evernote.com08:06:04 [8532] 0% * loaded updateCount: 5157908:06:05 [8532] 0% Usage Metrics: sessionCount=108:06:05 [8532] 0% Client is up to date with the server, updateCount=5157908:06:05 [8532] 0% * saved updateCount: 5157908:06:06 [8532] 0% Authenticating notebook "shared notebook" shared by creonis08:06:07 [8532] 0% Syncing notebook "shared notebook" shared by creonis08:06:07 [8532] 0% * loaded linked notebook updateCount: 2708:06:08 [8532] 0% Linked notebook is up to date with the server, updateCount=2708:06:08 [8532] 0% * saved linked notebook updateCount: 2708:06:09 [8532] 0% Authenticating notebook "codename Wendy" shared by jandevresse08:06:11 [8532] 0% Syncing notebook "codename Wendy" shared by jandevresse08:06:11 [8532] 0% * loaded linked notebook updateCount: 48708:06:12 [8532] 0% Linked notebook is up to date with the server, updateCount=48708:06:12 [8532] 0% * saved linked notebook updateCount: 48708:06:13 [8532] 0% Syncing notebook "LaunchCenter Pro" shared by jcjdoss08:06:13 [8532] 0% * loaded linked notebook updateCount: 2325408:06:14 [8532] 0% Linked notebook updateCount=23254, server updateCount=2355808:06:14 [8532] 0% Retrieving list of notebook changes from the server08:06:16 [8532] 0% Expunging 1 linked notebook note08:06:16 [8532] 0% EDAMSystemException: errorCode=SHARD_UNAVAILABLE message="s3"08:06:16 [8532] 0% Syncing notebook "Lifehacking met Evernote extra materiaal" shared by lifehackingevernote08:06:16 [8532] 0% * loaded linked notebook updateCount: 724108:06:17 [8532] 0% Linked notebook is up to date with the server, updateCount=724108:06:17 [8532] 0% * saved linked notebook updateCount: 724108:06:19 [8532] 0% Syncing notebook "MAYO" shared by mayo-christopher08:06:19 [8532] 0% * loaded linked notebook updateCount: 2449108:06:19 [8532] 0% Linked notebook is up to date with the server, updateCount=2449108:06:19 [8532] 0% * saved linked notebook updateCount: 2449108:06:21 [8532] 0% Authenticating notebook "Phoenix Contact" shared by mcatteeuw08:06:22 [8532] 0% Syncing notebook "Phoenix Contact" shared by mcatteeuw08:06:22 [8532] 0% * loaded linked notebook updateCount: 1003208:06:23 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:06:23 [8532] 0% * saved linked notebook updateCount: 1003208:06:25 [8532] 0% Authenticating notebook "Purna1" shared by mcatteeuw08:06:26 [8532] 0% Syncing notebook "Purna1" shared by mcatteeuw08:06:26 [8532] 0% * loaded linked notebook updateCount: 1003208:06:27 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:06:27 [8532] 0% * saved linked notebook updateCount: 1003208:06:28 [8532] 0% Authenticating notebook "Norriq1" shared by mcatteeuw08:06:30 [8532] 0% Syncing notebook "Norriq1" shared by mcatteeuw08:06:30 [8532] 0% * loaded linked notebook updateCount: 1003208:06:31 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:06:31 [8532] 0% * saved linked notebook updateCount: 1003208:06:32 [8532] 0% Authenticating notebook "Merck" shared by mcatteeuw08:06:34 [8532] 0% Syncing notebook "Merck" shared by mcatteeuw08:06:34 [8532] 0% * loaded linked notebook updateCount: 1003208:06:35 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:06:35 [8532] 0% * saved linked notebook updateCount: 1003208:06:36 [8532] 0% Authenticating notebook "BesCo1" shared by mcatteeuw08:06:38 [8532] 0% Syncing notebook "BesCo1" shared by mcatteeuw08:06:38 [8532] 0% * loaded linked notebook updateCount: 1003208:06:38 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:06:38 [8532] 0% * saved linked notebook updateCount: 1003208:06:40 [8532] 0% Authenticating notebook "Bibliotheek1" shared by mcatteeuw08:06:41 [8532] 0% Syncing notebook "Bibliotheek1" shared by mcatteeuw08:06:41 [8532] 0% * loaded linked notebook updateCount: 1003208:06:42 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:06:42 [8532] 0% * saved linked notebook updateCount: 1003208:06:44 [8532] 0% Authenticating notebook "CreoniS notebook1" shared by mcatteeuw08:06:45 [8532] 0% Syncing notebook "CreoniS notebook1" shared by mcatteeuw08:06:45 [8532] 0% * loaded linked notebook updateCount: 1003208:06:46 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:06:46 [8532] 0% * saved linked notebook updateCount: 1003208:06:47 [8532] 0% Authenticating notebook "CreoniS Notebook 2012" shared by mcatteeuw08:06:49 [8532] 0% Syncing notebook "CreoniS Notebook 2012" shared by mcatteeuw08:06:49 [8532] 0% * loaded linked notebook updateCount: 1003208:06:50 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:06:50 [8532] 0% * saved linked notebook updateCount: 1003208:06:51 [8532] 0% Authenticating notebook "AB InBev1" shared by mcatteeuw08:06:53 [8532] 0% Syncing notebook "AB InBev1" shared by mcatteeuw08:06:53 [8532] 0% * loaded linked notebook updateCount: 1003208:06:53 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:06:53 [8532] 0% * saved linked notebook updateCount: 1003208:06:55 [8532] 0% Authenticating notebook "House of Spirits1" shared by mcatteeuw08:06:56 [8532] 0% Syncing notebook "House of Spirits1" shared by mcatteeuw08:06:56 [8532] 0% * loaded linked notebook updateCount: 1003208:06:57 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:06:57 [8532] 0% * saved linked notebook updateCount: 1003208:06:58 [8532] 0% Authenticating notebook "Catalent" shared by mcatteeuw08:07:00 [8532] 0% Syncing notebook "Catalent" shared by mcatteeuw08:07:00 [8532] 0% * loaded linked notebook updateCount: 1003208:07:01 [8532] 0% Linked notebook is up to date with the server, updateCount=1003208:07:01 [8532] 0% * saved linked notebook updateCount: 1003208:07:02 [8532] 0% Skipping uploading shortcuts because local shortcuts are not newer than the server shortcuts.08:07:02 [8532] 0% Session terminated normally, elapsed time: 57s08:07:02 [8532] 0% * sent: 13.3KB, received: 23.9KB08:07:02 [8532] 0% * 48s (83%) spent in EDAM RPC On the 21st line is see EDAMSystemException: errorCode=SHARD_UNAVAILABLE message="s3". So I guess the sync is looking for something it can't find. This is what is on top of the log:Log opened on 2014/01/29 07:34:36 (UTC+1:00) ********* The Activity Log may contain information about your account and notes.* For example, the titles of some of your notes may be mentioned in this log file.* When providing log information, feel free to edit the file to remove anything you do not want to send us.******** 07:34:36 [4892] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 07:34:36 [4892] Client info: Evernote Windows/270334; Windows/6.1.7601 Service Pack 1;07:34:36 [4892] Bootstrap info: Evernote (loadedLastUsed)07:34:36 [3224] Requesting bootstrap info from "www.evernote.com" (en-US)07:34:36 [3224] 0% Connecting to www.evernote.com07:34:38 [3224] 0% Session terminated normally, elapsed time: 1s07:34:38 [3224] 0% * sent: 99B, received: 319B07:34:38 [3224] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote07:34:38 [3224] Bootstrap info: Evernote (loadedFresh)07:34:40 [4892] Opened database: C:\Users\Gebruiker\AppData\Local\Evernote\Evernote\Databases\nrgiser.exb (5.0GB Fixed)07:34:40 [8536] Import folder: "C:\Temp\To Evernote" started, DeleteImportedFiles07:34:45 [8532] 0% Authenticating user "removed for safety reasons"07:34:47 [8532] 0% Connecting to www.evernote.com07:34:47 [8532] 0% * loaded updateCount: 5157907:34:47 [8532] 0% Synchronizing ads07:34:47 [8532] 0% Reporting 15 ads, language: "en-US"07:34:47 [8532] 0% * clientProperty: [client]=[EvernoteWindows]07:34:47 [8532] 0% * ad id=634, impression time=0 count=007:34:47 [8532] 0% * ad id=806, impression time=0 count=007:34:47 [8532] 0% * ad id=815, impression time=0 count=007:34:47 [8532] 0% * ad id=807, impression time=0 count=007:34:47 [8532] 0% * ad id=813, impression time=0 count=007:34:47 [8532] 0% * ad id=804, impression time=0 count=007:34:47 [8532] 0% * ad id=803, impression time=0 count=007:34:47 [8532] 0% * ad id=810, impression time=0 count=007:34:47 [8532] 0% * ad id=811, impression time=0 count=007:34:47 [8532] 0% * ad id=809, impression time=0 count=007:34:47 [8532] 0% * ad id=812, impression time=0 count=007:34:47 [8532] 0% * ad id=805, impression time=0 count=007:34:47 [8532] 0% * ad id=720, impression time=0 count=007:34:47 [8532] 0% * ad id=814, impression time=0 count=007:34:47 [8532] 0% * ad id=808, impression time=0 count=007:34:51 [8532] 0% Retrieving 15 ads07:34:51 [8532] 0% * ad id=810 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/810" image/png 12.5KB destinationUrl="https://www.evernote.com/prom/click?i=810&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=98.298918 openInTrunk=007:34:51 [8532] 7% * ad id=814 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/814" image/png 11.8KB destinationUrl="https://www.evernote.com/prom/click?i=814&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=86.033065 openInTrunk=007:34:51 [8532] 13% * ad id=813 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/813" image/png 12.3KB destinationUrl="https://www.evernote.com/prom/click?i=813&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=76.376200 openInTrunk=007:34:51 [8532] 20% * ad id=805 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/805" image/png 12.6KB destinationUrl="https://www.evernote.com/prom/click?i=805&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=72.194464 openInTrunk=007:34:51 [8532] 27% * ad id=803 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/803" image/png 12.8KB destinationUrl="https://www.evernote.com/prom/click?i=803&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=65.356527 openInTrunk=007:34:51 [8532] 33% * ad id=815 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/815" image/png 12.5KB destinationUrl="https://www.evernote.com/prom/click?i=815&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=55.380285 openInTrunk=007:34:51 [8532] 40% * ad id=807 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/807" image/png 17.5KB destinationUrl="https://www.evernote.com/prom/click?i=807&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=54.685386 openInTrunk=007:34:51 [8532] 47% * ad id=812 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/812" image/png 13.3KB destinationUrl="https://www.evernote.com/prom/click?i=812&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=52.150327 openInTrunk=007:34:51 [8532] 53% * ad id=808 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/808" image/png 16.7KB destinationUrl="https://www.evernote.com/prom/click?i=808&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=50.793901 openInTrunk=007:34:51 [8532] 60% * ad id=811 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/811" image/png 12.1KB destinationUrl="https://www.evernote.com/prom/click?i=811&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=21.693411 openInTrunk=007:34:51 [8532] 67% * ad id=806 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/806" image/png 14.2KB destinationUrl="https://www.evernote.com/prom/click?i=806&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=16.875932 openInTrunk=007:34:51 [8532] 73% * ad id=804 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/804" image/png 13.3KB destinationUrl="https://www.evernote.com/prom/click?i=804&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=13.838961 openInTrunk=007:34:51 [8532] 80% * ad id=809 size=(125x125) advertiserName="Evernote Market" imageUrl="https://www.evernote.com/prom/img/809" image/png 15.4KB destinationUrl="https://www.evernote.com/prom/click?i=809&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=10.236913 openInTrunk=007:34:51 [8532] 87% * ad id=720 size=(125x125) advertiserName="EvernoteBusiness" imageUrl="https://www.evernote.com/prom/img/720" image/jpeg 10.3KB destinationUrl="https://www.evernote.com/prom/click?i=720&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=9.852002 openInTrunk=007:34:51 [8532] 93% * ad id=634 size=(125x125) advertiserName="Evernote" imageUrl="https://www.evernote.com/prom/img/634" image/jpeg 17.1KB destinationUrl="https://www.evernote.com/prom/click?i=634&u=132683&a=evernote%20windows&v=270334" displaySeconds=120 score=2.476343 openInTrunk=0 How can I solve this problem? Kind regards, Jan Buskens. Link to comment
Level 5* JMichaelTX 4,117 Posted January 29, 2014 Level 5* Share Posted January 29, 2014 I recommend submitting a Support Ticket ASAP.Evernote has just updated their Sync Service, and this could be related. Link to comment
nrgiser 0 Posted January 29, 2014 Author Share Posted January 29, 2014 I read about the update today. But I don't think it's related because I've been having this problem for a couple of months now. Link to comment
Level 5* JMichaelTX 4,117 Posted January 29, 2014 Level 5* Share Posted January 29, 2014 It's still worth reporting. They have been testing the new Sync Service for a while now. Link to comment
TXJava 6 Posted January 29, 2014 Share Posted January 29, 2014 Looks like you are no longer linked to one of your notebooks: 08:06:13 [8532] 0% Syncing notebook "LaunchCenter Pro" shared by jcjdoss08:06:13 [8532] 0% * loaded linked notebook updateCount: 2325408:06:14 [8532] 0% Linked notebook updateCount=23254, server updateCount=2355808:06:14 [8532] 0% Retrieving list of notebook changes from the server08:06:16 [8532] 0% Expunging 1 linked notebook note08:06:16 [8532] 0% EDAMSystemException: errorCode=SHARD_UNAVAILABLE message="s3" You will need to leave that notebook "LaunchCenter Pro" (right click and choose leave) and then ask for the notebook owner jcjdoss to re-share with you. I hope that helps! Link to comment
Level 5* JMichaelTX 4,117 Posted January 29, 2014 Level 5* Share Posted January 29, 2014 Looks like you are no longer linked to one of your notebooks: 08:06:13 [8532] 0% Syncing notebook "LaunchCenter Pro" shared by jcjdoss08:06:13 [8532] 0% * loaded linked notebook updateCount: 2325408:06:14 [8532] 0% Linked notebook updateCount=23254, server updateCount=2355808:06:14 [8532] 0% Retrieving list of notebook changes from the server08:06:16 [8532] 0% Expunging 1 linked notebook note08:06:16 [8532] 0% EDAMSystemException: errorCode=SHARD_UNAVAILABLE message="s3" You will need to leave that notebook "LaunchCenter Pro" (right click and choose leave) and then ask for the notebook owner jcjdoss to re-share with you. I hope that helps!TXjava, surely the sync code on the client could detect this and skip this NB, finish the sync, and give the user an understandable error MSG. Can you make this happen? Link to comment
nrgiser 0 Posted January 30, 2014 Author Share Posted January 30, 2014 Hi, I received the same response on the ticket I created.I have left the notebook and synced again. That solved the problem. And after I joined that notebook again, the sync was still successfull. Thank you guys. Kind regards, Jan Buskens. Link to comment
avatasia 0 Posted April 1, 2014 Share Posted April 1, 2014 I have the same problem. After I exit and relogin, it works now. Link to comment
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