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Saphyre

(Archived) I am a new Premium user

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I have been an Evernote user since 2012. I use this program on my laptop, my desk top, my Nook Color and my Android cell phone.

 

Yesterday, I decided to go premium. I have synced all of my tech as soon as I got the email from Evernote stating that the transaction was successful. 

I have both my laptop and the desk top versions of Evernote open and they both still show the promotions in the lower left corner. When I try to close them, the dialog box pops up telling me, Evernote Premium users can choose to hide promotions for distraction-free workspace. Upgrade now to hide promotions and enjoy the other... blah blah blah

When I hit the learn more button it takes me to page within the program and in huge letters across the top it says, "EVERNOTE Premium" and "Premium Member since Dec 28, 2013" BUT the ad is still in the corner!

I looked on the webpage of my account and it looks different from my machine's program. On the left side of the screen, the only items showing is Shortcuts, Notebooks & Tags, whereas my program shows, Announcements, Shortcuts, Notes, Notebooks, Tags, Atlas, Market & Premium.

 

So my questions to all of you Evernotiacs out there are these:

Why doesn't my Evernote programs know it is now a Premium account?

How do I turn off those annoying promotions?

Why is the Webpage and the program interface different from one another?

 

What is the point of paying for the premium if it doesn't act any differently than the free version? Besides the space, I mean.

 

I love Evernote for many reasons, but for one very important one, I no longer have to carry a huge binder of my inventory into stores when I go shopping for business items. No more double buying for me!! My husband, who is a computer tech/administrator introduced me to it.

I am an independent demonstrator for Stampin' Up! and my stamps, ink pads, refills, etc is huge and Evernote keeps it all for me in whatever platform I take into the stores. It helps me keep track of my previous demonstrations and items I made for it so I do not repeat the demo should that person schedule another party.

Evernote is such an important tool for stampers and crafters, that we trade our inventories of dies,inks, stamps, etc on the Split Coast Stamper Forum.

 

Any help you can give me on this, I would dearly appreciate. I did put in a question to Evernote, but with the holidays I doubt I get an answer any time soon.

Thanks again.

 

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1) Why don't all of your devices know you are premium?

- It can take a while for things to get processed on Evernote's end. Up to 24hrs, perhaps longer, depending on if you transacted through a third party (e.g., iTunes or Google).

- You may try signing out and back in on your devices to see if that helps it realize you are premium.

- If after 24hrs and re-logging in, I recommend opening a support ticket 

 

2) How do you turn off those promotions?

- When you are recognized as a premium user, you will have the option to do so. 

 

3) Why is the web interface different from the program interface?

- The user interface across web, windows, OS X, iOS, Android, etc, all differ because Evernote just does it that way. 

- The information you are seeing could differ because on the web (the most up-to-date and accurate account information available) knows you are premium, but the clients (Your desktop program, your mobile application) do not yet. re-loggin in could resolve this. 

 

 

The max number of notes, increased monthly uploads, related notes, docx and pdf search, increase sharing capabilities (among a few other things) are about all you get out of premium. I personally find these features indispensable. If you do not think these features are worth your while then you may find upgrading to be unnecessary. 

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Other features of Premium are priority support, faster OCR, business card scanning on mobile devices, offline notebooks on mobile devices. I'm sure I've missed a few others.

Scott's advice about submitting a ticket if 24 hours or so doesn't resolve the issue is excellent. Keep us updated, especially if you need more help.

Best of luck.

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