steelbender 9 Posted September 24, 2013 Share Posted September 24, 2013 Hey all, I have numerous PDF's scanned into Evernote, that aren't indexed. Some have been in EN for a month (I am a premium member). I have tried logging out of the windows client and logging back in, I also deleted and redownloaded the database file. So far no luck. I have seen other similar issues on the forum, but can't really tell if they have been resolved. This is a pretty important issue, because I can't edit the pdfs in skitch as I should. Any help would be appreciated Also, yes I have chatted with support and started a ticket last week. No answers yet. Thanks SB Link to comment
MJPMOTW 3 Posted October 16, 2013 Share Posted October 16, 2013 Same issue here. I am a premium member. I put on a support request 4 days ago and have no answer. I reinquired today. Link to comment
LordEntropy 0 Posted November 5, 2013 Share Posted November 5, 2013 I have exactly the same problem, and support has not been able to help really, other than give me the criteria under which a PDF wont be indexed. Pretty disappointed with this tbh and with my premium member renewal coming up soon i am wondering if I am going to bother. Any progress for either of you two? Link to comment
MJPMOTW 3 Posted November 5, 2013 Share Posted November 5, 2013 Yes, Support got back to me, they said, that Evernote sometimes SAYS that it isn't indexed but in fact it really is, which can be prooved by doing a search. Support told me to send a PDF that doesn't get indexed to them to review. What criteria were you given? Link to comment
LordEntropy 0 Posted November 5, 2013 Share Posted November 5, 2013 Hi, They gave me these details http://www.evernote.com/shard/s1/sh/a5bf943d-e3ec-48bc-b7f2-2535ea616a52/1d97ea652698430956572bf3905fa42b I have just uploaded a new PDF which i didn't create, and I am giving it a few minutes for it to get "indexed" however I seem to be having this issue with images as well, jpgs for example. I will search in a few minutes through Evernote web to see if the PDF is searchable, but I feel this is something more. Link to comment
LordEntropy 0 Posted November 5, 2013 Share Posted November 5, 2013 OK so something works as that has been indexed OK. http://www.evernote.com/shard/s1/sh/635445ca-282b-4e44-bb6b-69a5b7d9a4b7/7e630b8c92a3771f6aeca0ddfe4a899d So could it be that my printer, Canon MG6250 is not creating PDFs or images in a way Evernote can handle, although I am sure I have other PDFs that weren't scanned in and still aren't indexed! Link to comment
LordEntropy 0 Posted November 5, 2013 Share Posted November 5, 2013 OK so the plot thickens. See this Skitch capture http://www.evernote.com/shard/s1/sh/10e2ffd9-017d-4bcf-9f97-43f4f66f4d8b/466a9a233a5f4bf35ff713f3b39a67f4 It shows an unsynced note being picked up in a search on my widows desktop. So how did this note get picked up when it hadn't been indexed, you can see the string P5B being found. However , the skitch note itself does NOT get picked up in a search either in the web version of Evernote or the desktop version, WTF!! Link to comment
Bartman001 14 Posted December 13, 2013 Share Posted December 13, 2013 I took a screen capture and immediately added text to the image using the "Markup" option. I noticed that the image never got indexed. Subsequent screen captures that weren't "marked up" got properly indexed. 5.1.0.2046 (270046) Evernote premium user Link to comment
Level 5* gazumped 11,658 Posted December 13, 2013 Level 5* Share Posted December 13, 2013 How long after the screen cap were you searching for the content? Link to comment
Bartman001 14 Posted December 13, 2013 Share Posted December 13, 2013 It's been 24 hours since the screen capture. If I look at the info for that note, it says "1 image has not been indexed". Subsequent screen captures that I didn't "markup up" were all indexed. Link to comment
Level 5* gazumped 11,658 Posted December 13, 2013 Level 5* Share Posted December 13, 2013 I suggest a support ticket to register the problem and workarounds for the moment - but keep checking the note in case it shows up after a day or two or three; notes with text content shouldn't avoid or delay OCR but maybe they go into a different queue. There are a few workarounds if you need them.. Link to comment
Gem 6 Posted December 16, 2013 Share Posted December 16, 2013 Hi, After some time away from Evernote, I have been catching up this weekend. I decided that I was going to take the plunge and put some sensitive(ish) pdfs into Evernote, but decided to encrypt and password protect the PDFs beforehand. Then I realised that there was an update and updated to v5 and later 5.0.3. I've just tried to return to those pdfs and discovered that none of them have been indexed, despite me syncing multiple times. Thankfully, they're available on the web-based version and also on my phone (so presumably also on my tablet), so the problem seems to be with the Windows version. Does anyone have any suggestions for how I might be able to resolve this, please? I'm just about to raise a support ticket, but wondered if I was just being clueless. The pdfs are of varying sizes. There's two or three of 4.3MBs as I combined a bunch of PDFs into one, but the same problem occurs with a pdf sized 8KB, so I don't think it's a size issue. Thanks in advance, hopefully!! I can reupload them if needed as I have the backups, but don't want to have to do the same every time I update Evernote... Link to comment
Level 5* gazumped 11,658 Posted December 16, 2013 Level 5* Share Posted December 16, 2013 Hi - when you say "have not been indexed" do you mean that you can see these PDFs in the note but can't search for their content? - If they are encrypted, that's only to be expected; Evernote don't have any access to the content at all.. Link to comment
Gem 6 Posted December 16, 2013 Share Posted December 16, 2013 No, I can't see the PDFs in the note at all. Which I thought originally was fine, as with encrypted pdfs I have only ever seen a pdf with a blank front page in the Windows versino. But it doesn't appear as though they are there at all because there's no 'Open With' or doubleclick option to open them in Adobe Reader. I can't see them as an attachment as I can in the mobile and web-based browsers, I just have a black line and a seemingly empty note. In the Info: Attachment Status it states that "1 PDF has not been indexed". ETA: Okay, now I feel silly. I closed down Evernote properly by clicking File > Exit and now I have a 'Save Attachments' option which works correctly. Thanks and sorry! Link to comment
osric 4 Posted January 12, 2014 Share Posted January 12, 2014 I also have multiple PDFs that say they have not been indexed but their contents appear in search results... I am a premium member and this is on the release Mac client. Here's an example... https://www.evernote.com/shard/s24/sh/75f35f04-3f1d-4653-9a3b-8fc91021c39e/a408a04822a118ecf2429b8271fc6592 Link to comment
mingus75 2 Posted March 16, 2014 Share Posted March 16, 2014 I am also a Premium user. I observe that my notes containing a pdf (or several), all specify that the pdf has NOT been indexed. But if I make a search on specific terms in thoses PDFs, they're all found as expected, as was reported earlier. I'm not sure what's to make of this, but it all appears to be OK, except the unsettling messages about indexation not taking place. Link to comment
ComradeHaz 0 Posted August 2, 2017 Share Posted August 2, 2017 This still appears to be an issue an issue over three years later. I too am a premium member using version 6.6.4.5512 on Windows 10 x64. Link to comment
Level 5* gazumped 11,658 Posted August 3, 2017 Level 5* Share Posted August 3, 2017 Hi. As you're a premium subscriber I'd suggest you raise this with Support direct on https://help.evernote.com/hc/requests/new As this relates to the latest version of the app its also best to raise it in the release thread where the developers will be watching for reactions - Link to comment
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