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Google Authenticator codes not recognised by EN

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Hi,

It was working fine up until 2 or 3 weeks ago, now the codes generated by Google Authenticator aren't recognsed by Evernote. I tried disabling 2 factor authentication and setting up again but same problem. Can anyone help? I raised a support ticket but so far it's still unresolved. I have accounts set up in Google Authenticator for Facebook, Lastpass, Dropbox and others, and they all work fine. I'm using the Android app.

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If you can quote your ticket number here we'll ask someone to take a look,  but this forum is mostly just us civilians so we don't have any special technical insights onto why stuff don't work...

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Hi,

No prob. just thought I'd run it by the forum in case anyone else had the same problem and managed to fix it. Ticket number is 212724 many thanks.

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I'd been assuming something was broken with evernote/authenticator, then I tried to sign into dropbox and it was broken in the same way - Google authenticator codes were just useless. I put two and two and a bit of three together and noticed my phone's clock was a minute or so off from desktop time. I reset my time from the network, and authenticator started working perfectly for everything again.

 

So, check your clock is accurate on your authenticator device.

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Which one is the right local time?  The code might depend on the correct time,  not one or other device's idea of what that is...

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I'd been assuming something was broken with evernote/authenticator, then I tried to sign into dropbox and it was broken in the same way - Google authenticator codes were just useless. I put two and two and a bit of three together and noticed my phone's clock was a minute or so off from desktop time. I reset my time from the network, and authenticator started working perfectly for everything again.

 

So, check your clock is accurate on your authenticator device.

 

This worked for me. Thank you.

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