Doctorphil 3 Posted November 13, 2013 Share Posted November 13, 2013 I don't know how long this has been happening, but I am now noticing that when I encrypt a pdf in Evernote (encrypting with Adobe Acrobat), the pdf is no longer visible or retrievable in the Windows Desktop. I can still open them the web version, and on my iPhone and iPad, so I know they still are in there -- but I can't get them from Windows desktop. Is there a fix for this? Link to comment
Level 5* gazumped 11,652 Posted November 13, 2013 Level 5* Share Posted November 13, 2013 Hi - welcome to the forums. When you say "not retrievable", what exactly are you seeing when you open the note? If you get an icon, click the icon, supply the password, and you should see the PDF in its full glory. If it worked any other way there wouldn't be much point in encrypting the content. If some thing else is happening - details please? Link to comment
Pauli 3 Posted December 4, 2013 Share Posted December 4, 2013 I agree! there is only a line where the pdf icon was in the past! I can not open all my encrypted pdf's at the Windows desktop client anymore! Please fix this! Link to comment
Level 5* gazumped 11,652 Posted December 4, 2013 Level 5* Share Posted December 4, 2013 Support tickets indicated here guys.. (see below) Link to comment
Amee 0 Posted January 3, 2014 Share Posted January 3, 2014 I just started snanning senstive documents, and tried encrypting some in Acrobat, and it does the same thing. Evernote Windows just shows a horizontal line. There's nothing to click on that allows me to view or open the pdf. Has anyone resolved this? Link to comment
gchamberlin 17 Posted January 3, 2014 Share Posted January 3, 2014 I brought this up the early part of December and after some discussion here, Gaz filled a support ticket on my behalf. Evernote support got back to me after a bit and suggested I uninstall and then reinstall Evernote and this should solve the problem (I am seeing this problem in Evernote for Windows). What with the holidays and all that was going on, I have not had a chance to do this - its on the schedule for this weekend. Might want to give it a try. Link to comment
Logan Hobley 0 Posted January 9, 2014 Share Posted January 9, 2014 I brought this up the early part of December and after some discussion here, Gaz filled a support ticket on my behalf. Evernote support got back to me after a bit and suggested I uninstall and then reinstall Evernote and this should solve the problem (I am seeing this problem in Evernote for Windows). What with the holidays and all that was going on, I have not had a chance to do this - its on the schedule for this weekend. Might want to give it a try. I have unstalled/reinstalled Evernote, as well as my PDF software, and I am still having this same problem. It was working fine for me up until 4-5 months ago, it seems. Can anyone confirm whether this fixes the issue for them or not? Link to comment
philip4057 0 Posted January 11, 2014 Share Posted January 11, 2014 I have the same issue, even after a re-install. I can e-mail the "blank" note to myself and open the attachment! However, as noted by others I can only see a dark line in Windows in evernote and cant see or access the encrypted (originally in adobe) attachment. Link to comment
Curtis Newton 1 Posted January 15, 2014 Share Posted January 15, 2014 Same problem here. But when you choose "Save attachments" the pdf is saved. I filled a ticket. Link to comment
Curtis Newton 1 Posted January 16, 2014 Share Posted January 16, 2014 No reply from support until now :-( Link to comment
Level 5* gazumped 11,652 Posted January 16, 2014 Level 5* Share Posted January 16, 2014 No reply from support until now :-( Did you get a ticket number? If not, try again; if so, please post it here.. Link to comment
Curtis Newton 1 Posted January 16, 2014 Share Posted January 16, 2014 #308990. Curtis Link to comment
Level 5* gazumped 11,652 Posted January 16, 2014 Level 5* Share Posted January 16, 2014 OK I flagged that for the Admin's attention - hopefully you'll get something in a day or two.. Link to comment
Doctorphil 3 Posted January 16, 2014 Author Share Posted January 16, 2014 My ticket was 234574. I went back and forth with support and followed their advice. I finally got a reply on November 27 that this issue was being caused by a bug, and that they have filed an internal bug report with the QA team lead. I have heard nothing since. Link to comment
philip4057 0 Posted January 16, 2014 Share Posted January 16, 2014 and mine was 305284 ! Heard nothing yet. Link to comment
Curtis Newton 1 Posted January 20, 2014 Share Posted January 20, 2014 Got reply. It is a bug. QA Team got error report. Link to comment
BurgersNFries 2,407 Posted January 20, 2014 Share Posted January 20, 2014 My ticket was 234574. I went back and forth with support and followed their advice. I finally got a reply on November 27 that this issue was being caused by a bug, and that they have filed an internal bug report with the QA team lead.I have heard nothing since.If it's been determined to be a bug, you probably wouldn't hear anything except after ~10 days would have received an email that your ticket has been closed. After all, support has done everything they can do. The rest is up to the dev team. The bug will be prioritized and fixed, based upon that. Link to comment
Doctorphil 3 Posted February 18, 2014 Author Share Posted February 18, 2014 Solution Found! I received an email from Evernote Support today instructing me to "go to your Tools>Options>Notes and mark the option 'Always show PDF file as attachment'". I did so, and it worked. I don't know if that solution has been available to us the whole time, or if someone at Evernote added the option as part of the most recent update, but in any event, it fixed the problem. Link to comment
Bartman001 14 Posted February 19, 2014 Share Posted February 19, 2014 Unfortunately, That is not a good solution. When you go to tools>options>Notes, It makes every PDF an attachment. I have PDFs that I like to view inline and some I like to be viewed as attachments (encrypted PDFs). They need to fix the bug that shows the encrypted PDF as a "line" and show it as an attachment. The only temporary work around that I have found is to attach the PDF "unencrypted" (do not sync), select "view as an attachment", then encrypt PDF. Sync after encrypted. NOT OPTIMAL. Support ticket filed #365710 Link to comment
Level 5* gazumped 11,652 Posted February 19, 2014 Level 5* Share Posted February 19, 2014 Support have said it's being looked at - no guarantees how long that may translate into an actual fix (and Evernote are unlikely to say..) meantime the workarounds are at least an option. Agreed though that encrypting a PDF after you send it to Evernote is not notably secure - apart from the data being sent around, the unencrypted version may still exist in an early version of the note. Link to comment
Al Fae Alba 0 Posted May 26, 2014 Share Posted May 26, 2014 is there any update on this? Link to comment
BurgersNFries 2,407 Posted May 26, 2014 Share Posted May 26, 2014 is there any update on this?Please see the post directly above yours. Link to comment
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