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Dave Mace

(Archived) Evernote chat

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I just completed a chat with an Evernote rep.  Problem is I was sent an email thread from another user.  

 

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Interesting to know.  Did you get a fix for your chat issue?

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I did and they resolved the issue.  I love Evernote. I was just a bit surprised to get the thread of another user's chat.  I just expect more security from them.

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I did and they resolved the issue.  I love Evernote. I was just a bit surprised to get the thread of another user's chat.  I just expect more security from them.

 

Was there any sensitive information in the chat? Or in yours? Seems like, as gazumped said, a goof. 

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Thank you for bringing us to our attention. We take all reports like this very seriously and we're looking into this to find the cause.

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We have determined that this problem occurred due to an error with our Customer Support system tools.  We deeply regret this error, and we have taken immediate corrective steps to ensure this will not happen again.  

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