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Joe Lopez

mac (Archived) Mavericks bugs

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Skitch Mac users!

 

If you are running Mavericks and have been running into bugs we need your help. We've been receiving reports of various Mavericks related issues, but they seem to vary from install to install. In order to help us track down some these issues we'd like your input. 

 

Please post to this thread if you encounter any bug. Use the format below to help us out, since a simple statement of "doesn't work" does not provide us with a lot of information to work with. We appreciate your support in making Skitch a better product. Thanks!

 

 

Format to use:

Description <- Required. Describe what happened (or doesn't happen). Provide as much detail as possible.

Skitch Version <- Required. Found by going to About Skitch.

Mac App Store or Direct Download <- Optional. If you remember where you got it, please let us know.

OS X Version <- Required. Found by going to About this Mac. Saying Mavericks is not enough info, we need to know which seed/build number.

Activity Log <- Optional, but highly useful. Found by going to Skitch->Help->Activity Log. Copy and paste that block of text either into your message or attach as a text file.

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I have 2 monitors. I can only snap on the main iMac screen, regardless whether or not it's the active screen.

Skitch 2.6.2 (262912), Direct Download

10.9 DP8

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Cannot launch Evernote (5.3.0 and previous) on 2013 MacBook Air running Mavericks Beta 8. From memory, Evernote worked on the early Betas. However, subsequent to Beta 4 (I think), I now get this on launch:

 

1. progress window that says "migrating notes from previous version"

2. immediately another popup that says "An internal database error has occurred that prevents Evernote from functioning properly.  If the problem persists, please contact Evernote Support"

 

Nothing further happens at this point and it quits.

 

As a premium subscriber, I reported the issue back in August, and provided some logs but was eventually told this was a Mavericks issue and that Evernote was not supporting Mavericks until official release.

 

This is further complicated by advice I got during this period to move some files around. (I think I must have got this advice on the phone from Evernote, because I can find no email instruction to do this.)

 

So, I have an Evernote folder on my desktop with these folders, which amount to about 2.2 GB

 

[XXX is an alias for my user name]

 

file:///Users/XXX/Desktop/Evernote/accounts/
file:///Users/XXX/Desktop/Evernote/bootstrap/
file:///Users/XXX/Desktop/Evernote/logs/
file:///Users/XXX/Desktop/Evernote/skus/
file:///Users/XXX/Desktop/Evernote/undo%20support/
 
In my Library/Containers folder, also amounting to about 2.2 GB, I have a com.evernote.Evernote folder with a variety of folders whose names don't seem to match what I put on my desktop. 
 
I don't know if this moving (or was it just copying?) has screwed things up even worse. 
 
So for the time being I am using the web version of Evernote, which is syncing nicely with my iOS devices.
 
I look forward (understatement) to a Mavericks-compatible Evernote release, but am concerned that my file-moving may prove to be a problem at that time.    
 
Any help or info greatly appreciated. 
 
 
 

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@scmacmac - I responded to you via your private message. I did forget to add that both Evernote and Skitch are not actively supported in Mavericks right now as the betas are ongoing and there are still a lot of bugs getting ironed out Mavericks which are causing issues with our apps.

 

We plan on having Mavericks releases available when Mavericks goes live.

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@scmacmac - I responded to you via your private message. I did forget to add that both Evernote and Skitch are not actively supported in Mavericks right now as the betas are ongoing and there are still a lot of bugs getting ironed out Mavericks which are causing issues with our apps.

 

We plan on having Mavericks releases available when Mavericks goes live.

In the meantime, I'm snapping screenies with the built-in os x tool, then editing them in Skitch. 

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Description: Unable to login to Skitch with MFA enabled

 

  • Installed Skitch via Mac App Store for the first time (never used it before) on 10.9
  • Launched Skitch
  • Entered username & password
  • Clicked "Sign In"
  • Prompted for MFA code opened
  • Filled in current TOTP
  • Clicked "Continue"
  • Was dropped back to Signup/Login screen

 

Skitch Version: Version 2.6.2 (262912)

Installed Via: Mac App Store

OSX Version: 10.9 Build 13A584

Activity log: None Available.

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@ShakataGaNai - Thanks. Two factor signin is a known problem, though we're still trying to track down the cause since this does not depend upon any OS X functions. 

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 I'm running the latest Skitch on the Mavericks GM. On my single-display MacBook Air it has worked (so far as I can tell) perfectly for the last few betas and this new GM. On my dual-screen iMac, however, my crosshair snapshots ONLY select the secondary display. I can't draw a crosshair whatsoever on my primary display no matter which is active when I trigger a crosshair snap. I've tried quite a few ways to try to influence the behavior, but it seems to totally ignore my primary display on crosshairs. Fullscreen shots, however, do work on the primary. 

 

Hope this is useful!

 - Aaron

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2 factor auth problem.  With the GM seed it bounces you right back to the login screen.  Been like this since DP1.

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@TigerMe - Thanks. As referenced earlier, this is a known issue and getting fixed.

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Description - when opening an image or PDF within Evernote through integrated Skitch, I can not see any of the annotations on the image while in Skitch. When I close Skitch I can see what was done in the note.  When I open the note in skitch again I can see the annotations but not change/delete any annotations.


Skitch Version <- Using Evernote - Version 5.4.1 (402013) with Skitch integrated


Mac App Store or Direct Download <- N/A


OS X Version <- OSX 10.9 Build 13A598


Activity Log <- N/A

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@maxxo1 - Thanks. That's an odd one.

 

We'll try and replicate and see what the issue is.

 

One thing to note with Evernote now having Markup directly inside of it, we're changing the functionality to let Evernote be the main markup client when working with an image already inside of Evernote, and if a user wants to open it in Skitch they'll need to right click and select Open with from the menu and chose Skitch.

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I have this same problem. 

Glad to see it is being worked on. I started a thread awhile ago.

Description: Unable to login to Skitch with MFA enabled

 

  • Installed Skitch via Mac App Store for the first time (never used it before) on 10.9
  • Launched Skitch
  • Entered username & password
  • Clicked "Sign In"
  • Prompted for MFA code opened
  • Filled in current TOTP
  • Clicked "Continue"
  • Was dropped back to Signup/Login screen

 

Skitch Version: Version 2.6.2 (262912)

Installed Via: Mac App Store

OSX Version: 10.9 Build 13A584

Activity log: None Available.

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Is there a fix or a beta we can try?  It's been like this for months.  

 

@TigerMe - Thanks. As referenced earlier, this is a known issue and getting fixed.

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@TigerMe - An updated version has been submitted to Apple and is awaiting their approval. Once approved we'll publish it. 

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Same as macfixer above... I'm running in Dual screens, and Skitch is only clipping on the main screen now (my external thunderbolt display). The crosshair only appears on that screen. This is with the 'Displays have separate Spaces' mode.

 

Skitch version 2.6.2 (262912) Mac App Store version.

Mavericks 10.9 final.

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Description - when opening an image or PDF within Evernote through integrated Skitch, I can not see any of the annotations on the image while in Skitch. When I close Skitch I can see what was done in the note.  When I open the note in skitch again I can see the annotations but not change/delete any annotations.

Skitch Version <- Using Evernote - Version 5.4.1 (402013) with Skitch integrated

Mac App Store or Direct Download <- N/A

OS X Version <- OSX 10.9 Build 13A598

Activity Log <- N/A

 

I seem to have exactly the SAME problem, also annotations made with an other Device are showing correctly

Need this feature for my Studies!

Pls.fix fast :)

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MAS version of Skitch Version 2.7 (263181) allows me to finally sign in with two factor authentication. Yay !

 

iOS version of Skitch works now with two factor authentication. 

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Description - when opening an image or PDF within Evernote through integrated Skitch, I can not see any of the annotations on the image while in Skitch. When I close Skitch I can see what was done in the note.  When I open the note in skitch again I can see the annotations but not change/delete any annotations.

Skitch Version <- Using Evernote - Version 5.4.1 (402013) with Skitch integrated

Mac App Store or Direct Download <- N/A

OS X Version <- OSX 10.9 Build 13A598

Activity Log <- N/A

 

I seem to have exactly the SAME problem, also annotations made with an other Device are showing correctly

Need this feature for my Studies!

Pls.fix fast :)

 

Same here.  And in the middle of a semester.  Throwing off my study rhythm.  Anyone got another pdf editor that works w/ evernote until a fix is available? 

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Any update on clipping on secondary monitors?

 

- Running Skitch Version 2.7 (263181)

 

Software  OS X 10.9 (13A603)

 

Cheers,
Chris

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@ErverUser & Jmart 556 - If you are opening PDFs in Evernote and then opening in Skitch and on the first open not seeing annotations showing while you're drawing them, but either they show as thumbnails or on a subsequent save/open, then you are hitting a PDF bug in OS X 10.9. We filed a bug with Apple and they are aware of the issue and working on a fix for it, but it is inherent to the way OS X renders PDFs. We have implemented several workarounds, but they are not fixes for the bug.

 

What you can try doing is opening up the PDF in either Skitch or Evernote and seeing if your annotations render in one client or the other. I know it is odd to say that, but we have observed there are times when OS X will render properly with one client vs. the other on the first try. Likewise we have seen it work simply starting a new note with the same PDF.

 

 @fergycool - There is a bug with the way Skitch is capturing a single click capture (trying to capture just a single window) on secondary monitors which results in a capture region of just 1 pixel by 1 pixel. We're working on a fix for that.

 

In the mean time region capture works fine between monitors, so if you can use that and crop to grab your image that will let you get a window. For Full Screen you simply need to move the Skitch window to the monitor you want to capture.

 

For Full Screen (assuming that's something you want to do) would your expected behavior be to capture all monitors or just the one where the Skitch app is currently sitting?

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Skitch now crashes every time after it opens.  Tried uninstalling and reinstalling both the Mac App Store and regular download versions. Same results. 

 

Macbook Air, Mid 2012

OX 10.9 (13A603)

 

 

Process:         Skitch [1850]
Path:            /Applications/Skitch.app/Contents/MacOS/Skitch
Identifier:      com.skitch.skitch
Version:         2.7 (263181)
Code Type:       X86-64 (Native)
Parent Process:  launchd [160]
Responsible:     Skitch [1850]
User ID:         501
 
Date/Time:       2013-10-30 09:41:38.008 -0500
OS Version:      Mac OS X 10.9 (13A603)
Report Version:  11
Anonymous UUID:  BE280A12-B323-1F2B-DC47-515D54B3B128
 
Sleep/Wake UUID: BE18DC64-50E7-4B82-B75D-357442785B97
 
Crashed Thread:  1  Dispatch queue: com.apple.libdispatch-manager
 
Exception Type:  EXC_CRASH (SIGSEGV)
Exception Codes: 0x0000000000000000, 0x0000000000000000
 
Thread 0:: Dispatch queue: com.apple.main-thread
0   com.skitch.skitch             0x000000010c3344ab -[skitchPDF findObjectsFromXrefOffset:] + 236
1   com.skitch.skitch             0x000000010c33394d -[skitchPDF initWithData:] + 317
2   com.skitch.skitch             0x000000010c334091 -[skitchPDF initWithContentsOfURL:] + 119
3   com.skitch.skitch             0x000000010c35ea1d -[skitchComposition initWithURL:] + 533
4   com.skitch.skitch             0x000000010c35f310 -[skitchComposition initWithURL:jsonURL:] + 68
5   com.skitch.skitch             0x000000010c23692d -[CNSkitchNote loadPDFInNote:completion:] + 763
6   com.skitch.skitch             0x000000010c23632e __21-[CNSkitchNote load:]_block_invoke + 154
7   com.skitch.skitch             0x000000010c29dbbc __37-[ENCoreDataLocalStore performBlock:]_block_invoke + 34
8   com.apple.CoreData             0x00007fff8a257cce developerSubmittedBlockToNSManagedObjectContextPerform + 94
9   libdispatch.dylib             0x00007fff8f73e2ad _dispatch_client_callout + 8
10  libdispatch.dylib             0x00007fff8f745f03 _dispatch_main_queue_callback_4CF + 333
11  com.apple.CoreFoundation       0x00007fff8732f839 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
12  com.apple.CoreFoundation       0x00007fff872eab14 __CFRunLoopRun + 1636
13  com.apple.CoreFoundation       0x00007fff872ea275 CFRunLoopRunSpecific + 309
14  com.apple.HIToolbox           0x00007fff86195f0d RunCurrentEventLoopInMode + 226
15  com.apple.HIToolbox           0x00007fff86195cb7 ReceiveNextEventCommon + 479
16  com.apple.HIToolbox           0x00007fff86195abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
17  com.apple.AppKit               0x00007fff8413f28e _DPSNextEvent + 1434
18  com.apple.AppKit               0x00007fff8413e8db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
19  com.apple.AppKit               0x00007fff841329cc -[NSApplication run] + 553
20  com.apple.AppKit               0x00007fff8411d803 NSApplicationMain + 940
21  com.skitch.skitch             0x000000010c19fc06 main + 186
22  com.skitch.skitch             0x000000010c19fb44 start + 52
 
Thread 1 Crashed:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x00007fff8e38e662 kevent64 + 10
1   libdispatch.dylib             0x00007fff8f74043d _dispatch_mgr_invoke + 239
2   libdispatch.dylib             0x00007fff8f740152 _dispatch_mgr_thread + 52
 
Thread 2:
0   libsystem_kernel.dylib         0x00007fff8e38de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff827e9f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x00007fff827ecfb9 start_wqthread + 13
 
Thread 3:: Dispatch queue: NSManagedObjectContext Queue
0   libsystem_kernel.dylib         0x00007fff8e389a56 semaphore_wait_trap + 10
1   libsystem_platform.dylib       0x00007fff87994451 _os_semaphore_wait + 16
2   libdispatch.dylib             0x00007fff8f74499a _dispatch_barrier_sync_f_slow + 310
3   com.apple.CoreData             0x00007fff8a258032 _perform + 114
4   com.apple.CoreData             0x00007fff8a258c15 -[NSManagedObjectContext(_NestedContextSupport) newValueForRelationship:forObjectWithID:withContext:error:] + 213
5   com.apple.CoreData             0x00007fff8a26014a -[NSFaultHandler retainedFulfillAggregateFaultForObject:andRelationship:withContext:] + 426
6   com.apple.CoreData             0x00007fff8a25fba9 -[_NSFaultingMutableSet willRead] + 217
7   com.apple.CoreData             0x00007fff8a22ece6 -[_NSFaultingMutableSet count] + 22
8   com.skitch.skitch             0x000000010c2d11c9 -[ENSyncEngine(Notes) updateLocalNote:fromServerNote:withNotebookMap:tagMap:dirtyResourceDates:] + 3831
9   com.skitch.skitch             0x000000010c2d3211 __46-[ENSyncEngine(Notes) syncNotes:retryOnError:]_block_invoke + 2638
10  com.skitch.skitch             0x000000010c29dcfc __44-[ENCoreDataLocalStore performBlockAndWait:]_block_invoke + 34
11  com.apple.CoreData             0x00007fff8a257cce developerSubmittedBlockToNSManagedObjectContextPerform + 94
12  libdispatch.dylib             0x00007fff8f73e2ad _dispatch_client_callout + 8
13  libdispatch.dylib             0x00007fff8f744a30 _dispatch_barrier_sync_f_slow + 460
14  com.apple.CoreData             0x00007fff8a257c19 -[NSManagedObjectContext performBlockAndWait:] + 121
15  com.skitch.skitch             0x000000010c29dcb3 -[ENCoreDataLocalStore performBlockAndWait:] + 140
16  com.skitch.skitch             0x000000010c2d1de4 -[ENSyncEngine(Notes) syncNotes:retryOnError:] + 614
17  com.skitch.skitch             0x000000010c2d384e -[ENSyncEngine(Notes) syncNotes:] + 22
18  com.skitch.skitch             0x000000010c2d3b51 -[ENSyncEngine(Notes) syncNotesFromChunk:] + 105
19  com.skitch.skitch             0x000000010c2bf37a -[ENSyncEngine processSyncChunk:fullSync:] + 291
20  com.skitch.skitch             0x000000010c2b9c37 -[ENSyncEngine(ChunkDownloader) downloadAndProcessSyncChunksFullSyncAtUSN:incrementalSyncAtUSN:] + 1222
21  com.skitch.skitch             0x000000010c2bf1ee -[ENSyncEngine _syncServerChanges] + 1159
22  com.skitch.skitch             0x000000010c2bfda1 -[ENSyncEngine _backgroundSyncWithAuthRefresh:] + 1059
23  libdispatch.dylib             0x00007fff8f7411d7 _dispatch_call_block_and_release + 12
24  libdispatch.dylib             0x00007fff8f73e2ad _dispatch_client_callout + 8
25  libdispatch.dylib             0x00007fff8f74009e _dispatch_root_queue_drain + 326
26  libdispatch.dylib             0x00007fff8f741193 _dispatch_worker_thread2 + 40
27  libsystem_pthread.dylib       0x00007fff827e9ef8 _pthread_wqthread + 314
28  libsystem_pthread.dylib       0x00007fff827ecfb9 start_wqthread + 13
 
Thread 4:
0   libsystem_kernel.dylib         0x00007fff8e38de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff827e9f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x00007fff827ecfb9 start_wqthread + 13
 
Thread 5:
0   libsystem_kernel.dylib         0x00007fff8e38de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff827e9f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x00007fff827ecfb9 start_wqthread + 13
 
Thread 6:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib         0x00007fff8e389a1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff8e388d18 mach_msg + 64
2   com.apple.CoreFoundation       0x00007fff872eb315 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation       0x00007fff872ea939 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation       0x00007fff872ea275 CFRunLoopRunSpecific + 309
5   com.apple.Foundation           0x00007fff8bfec907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6   com.apple.Foundation           0x00007fff8bfec70b __NSThread__main__ + 1318
7   libsystem_pthread.dylib       0x00007fff827e8899 _pthread_body + 138
8   libsystem_pthread.dylib       0x00007fff827e872a _pthread_start + 137
9   libsystem_pthread.dylib       0x00007fff827ecfc9 thread_start + 13
 
Thread 7:: com.apple.CFSocket.private
0   libsystem_kernel.dylib         0x00007fff8e38d9aa __select + 10
1   com.apple.CoreFoundation       0x00007fff87336d43 __CFSocketManager + 867
2   libsystem_pthread.dylib       0x00007fff827e8899 _pthread_body + 138
3   libsystem_pthread.dylib       0x00007fff827e872a _pthread_start + 137
4   libsystem_pthread.dylib       0x00007fff827ecfc9 thread_start + 13
 
Thread 8:
0   libsystem_kernel.dylib         0x00007fff8e38de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff827e9f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x00007fff827ecfb9 start_wqthread + 13
 
Thread 9:
0   libsystem_kernel.dylib         0x00007fff8e38de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff827e9f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x00007fff827ecfb9 start_wqthread + 13
 
Thread 10:
0   libsystem_kernel.dylib         0x00007fff8e38de6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff827e9f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       0x00007fff827ecfb9 start_wqthread + 13
 
Thread 11:
0   libsystem_kernel.dylib         0x00007fff8e38d716 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff827eac3b _pthread_cond_wait + 727
2   com.apple.Foundation           0x00007fff8bfe9a39 -[NSCondition wait] + 237
3   com.apple.Foundation           0x00007fff8bfb621e -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 749
4   com.apple.Foundation           0x00007fff8c02472b -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:modes:] + 85
5   com.apple.CoreFoundation       0x00007fff87326384 ___forwarding___ + 452
6   com.apple.CoreFoundation       0x00007fff87326138 _CF_forwarding_prep_0 + 120
7   com.apple.imageKit             0x00007fff8c2afb52 -[iKImageBrowserView(ImageBrowserImport) _importThumbnails:state:] + 801
8   com.apple.imageKit             0x00007fff8c2b00ab -[iKImageBrowserView(ImageBrowserImport) startImportVisibleCells] + 141
9   com.apple.imageKit             0x00007fff8c352a0b -[iKTaskManager taskLoop] + 2193
10  com.apple.Foundation           0x00007fff8bfec70b __NSThread__main__ + 1318
11  libsystem_pthread.dylib       0x00007fff827e8899 _pthread_body + 138
12  libsystem_pthread.dylib       0x00007fff827e872a _pthread_start + 137
13  libsystem_pthread.dylib       0x00007fff827ecfc9 thread_start + 13
 
Thread 12:
0   libsystem_kernel.dylib         0x00007fff8e389a1a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x00007fff8e388d18 mach_msg + 64
2   com.apple.CoreFoundation       0x00007fff872eb315 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation       0x00007fff872ea939 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation       0x00007fff872ea275 CFRunLoopRunSpecific + 309
5   com.apple.AppKit               0x00007fff842df1ce _NSEventThread + 144
6   libsystem_pthread.dylib       0x00007fff827e8899 _pthread_body + 138
7   libsystem_pthread.dylib       0x00007fff827e872a _pthread_start + 137
8   libsystem_pthread.dylib       0x00007fff827ecfc9 thread_start + 13
 
Thread 1 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000004  rbx: 0x00007fff74d7d900  rcx: 0x000000010d0e25c8  rdx: 0x0000000000000000
  rdi: 0x0000000000000003  rsi: 0x0000000000000000  rbp: 0x000000010d0e2650  rsp: 0x000000010d0e25c8
   r8: 0x0000000000000001   r9: 0x0000000000000000  r10: 0x000000010d0e25e0  r11: 0x0000000000000246
  r12: 0x00007fff74d7d9c0  r13: 0x000000010d0e2610  r14: 0x000000010d0e25e0  r15: 0x00007fff8f752c10
  rip: 0x00007fff8e38e662  rfl: 0x0000000000000247  cr2: 0x000000010ecc8000
  
Logical CPU:     0
Error Code:      0x02000171
Trap Number:     133
 
 
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 3499
    thread_create: 1
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=243.3M resident=61.8M(25%) swapped_out_or_unallocated=181.6M(75%)
Writable regions: Total=211.2M written=20.1M(10%) resident=77.2M(37%) swapped_out=0K(0%) unallocated=134.0M(63%)
 
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  8836K
CG image                           2780K
CG raster data                      116K
CG shared images                    252K
CoreAnimation                      10.2M
CoreData                              4K
CoreData Object IDs                4100K
CoreImage                            72K
Foundation                         6884K
IOKit                              19.5M
Image IO                            568K
Kernel Alloc Once                     8K
MALLOC                            132.1M
MALLOC (admin)                       32K
Memory Tag 242                       12K
OpenCL                               40K
OpenGL GLSL                        1664K
SQLite page cache                   640K
STACK GUARD                        56.0M
Stack                              13.2M
VM_ALLOCATE                        16.4M
__DATA                             31.2M
__IMAGE                             528K
__LINKEDIT                         72.1M
__TEXT                            171.2M
__UNICODE                           544K
mapped file                        65.3M
shared memory                        68K
===========                      =======
TOTAL                             613.8M
 
Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 4 GB, SMC 2.5f9
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Bluetooth PAN, Ethernet, en2
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Apple USB Ethernet Adapter
USB Device: Apple LED Cinema Display
USB Device: Display Audio
USB Device: Display iSight
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.4
 

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Timed snaps don't work on any of my three monitors. I get the beep, can select the menu and open it, but when the snap is taken, it's just the unopened menu.

 

Voila works through. I like the idea of a separate keystroke command to trigger the menu capture.

 

Skitch works better with the markup tools - less confusing.

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Description - when opening an image or PDF within Evernote through integrated Skitch, I can not see any of the annotations on the image while in Skitch. When I close Skitch I can see what was done in the note.  When I open the note in skitch again I can see the annotations but not change/delete any annotations.

Skitch Version <- Using Evernote - Version 5.4.1 (402013) with Skitch integrated

Mac App Store or Direct Download <- N/A

OS X Version <- OSX 10.9 Build 13A598

Activity Log <- N/A

 

I seem to have exactly the SAME problem, also annotations made with an other Device are showing correctly

Need this feature for my Studies!

Pls.fix fast :)

 

Same here.  And in the middle of a semester.  Throwing off my study rhythm.  Anyone got another pdf editor that works w/ evernote until a fix is available? 

 

 

I am having the same issue with since I upgraded to Skitch 2.7. PDF annotation does not work anymore.

 

Regards,

 

Bram Heerink

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@jgro2 - I've let one of our QA Engineers know so they can investigate your logs.

 

@Gozofan - We're aware of the issue and looking for a fix. Right now you can get them to work through this work around:

  • On your primary screen (where Skitch launches) you can use timed Screen Snaps without any issues (at least we haven't seen any)
  • On any additional screen, you need to enable advanced options for Screen Snaps (Under Preferences). Once you do that after you select your region you want to capture, just click on the Clock icon in the Advanced Options box and a timed Screen Snap will begin.

@Bram - Can you provide some more details? There are already several threads about PDF issues, and depending upon which one you're running into there might be a workaround or we are aware and working on a fix. 

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@Bram - Can you provide some more details? There are already several threads about PDF issues, and depending upon which one you're running into there might be a workaround or we are aware and working on a fix. 

 

Sure. There is a screencast in a Youtube video. See support ticket # 216581

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Description - when opening an image or PDF within Evernote through integrated Skitch, I can not see any of the annotations on the image while in Skitch. When I close Skitch I can see what was done in the note.  When I open the note in skitch again I can see the annotations but not change/delete any annotations.

Skitch Version <- Using Evernote - Version 5.4.1 (402013) with Skitch integrated

Mac App Store or Direct Download <- N/A

OS X Version <- OSX 10.9 Build 13A598

Activity Log <- N/A

 

I seem to have exactly the SAME problem, also annotations made with an other Device are showing correctly

Need this feature for my Studies!

Pls.fix fast :)

 

Please download the latest version of Evernote, 5.4.2. There is a fix in that build specifically to address PDF issues. 

Thanks,

Lester

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Hey folks,

I think I have reached out to all of you either via a private message or here in the forum. If I have not please let me know.

Thanks,

Lester

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After downloading Mavericks, I can no longer access my desktop Evernote.

 

I get this message:  "An internal database error has occurred that prevents Evernote from functioning properly.  If the problem persists, please contact Evernote Support."

 

I followed the online suggestions to drag the file out of the Library Finder and onto the Desktop.

  • The first time I did it, it opened and worked properly.

Then I turned off my computer.  When I restarted, I got the same error message, so I followed the same procedure:

  • The 2nd time I did it, it opened and worked properly.

 

Then I turned off my computer.  When I restarted, I got the same error message, so I followed the same procedure:

  • The 3rd, 4th, 5th, 6th times I did it, it won't open at all.

Now my desktop Evernote is totally unusable.  It just won't open.  I get the internal database error message every time I try.

 

Evernote doesn't answer my request for support emails.

 

Update:  Still no answer from Evernote, but after totally trashing all Evernote stuff from my Mac and reinstalling it, it opened today for the first time since I installed Mavericks.

Edited by SallySeusse

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Description:


After upgrading to Mavericks when I click the screen snap button nothing happens.


 


Skitch Version:


Version 2.7 (263181)


 


Mac App Store or Direct Download:


App store


 


OS X Version:


10.9


 


Activity Log:


2013-11-04 15:39:33.856 [lvl=2] -[ENAccountContext _setupSharedLogger] ---------------------------------------------------

2013-11-04 15:39:33.857 [lvl=2] +[EDAMHTTPClient createClientVersionString] Client name: Skitch Mac/263181 (en-US); MacOS/10.9.0;

2013-11-04 15:39:33.885 [lvl=2] __47-[skitchSignInStateManager performInitialLogin]_block_invoke context.authStatus: SkitchAuthStatusSignedIn

2013-11-04 15:39:33.885 [lvl=2] -[skitchSignInStateManager setState:] oldState:SkitchSignInStatePerformInitialLogin, newState:SkitchSignInStateSignInSuccess

2013-11-04 15:39:33.889 [lvl=2] -[AppDelegate_Mac accountDidSignIn:] Skitch 2.7 (263181)

2013-11-04 15:39:34.348 [lvl=2] -[ENSyncEngine syncIgnoringNetworkPreference:forcingAuthRefresh:] reachability currentReachabilityStatus=WiFi

2013-11-04 15:39:34.349 [lvl=2] -[ENCacheManager stop] self=<ENCacheManager: 0x60800013aea0>, contextID=(null)

2013-11-04 15:39:34.349 [lvl=2] -[ENSyncEngine _syncStarted] Sync started.

2013-11-04 15:39:34.351 [lvl=2] -[ENSyncEngine _backgroundSyncWithAuthRefresh:] Contacting Evernote server...

2013-11-04 15:39:34.744 [lvl=2] -[ENSyncEngine refreshUserInfo] Updating user info...

2013-11-04 15:39:34.816 [lvl=2] -[ENSyncEngine _syncServerChanges]   current update count: 457

2013-11-04 15:39:34.816 [lvl=2] -[ENSyncEngine serverSyncState] sessionCount=1

2013-11-04 15:39:34.898 [lvl=2] -[ENSyncEngine checkForUploadUsageDrop:] Upload used from server: 36234

2013-11-04 15:39:34.898 [lvl=2] -[ENSyncEngine _syncServerChanges] [serverSyncState updateCount]=458, self.currentSyncUpdateCount=457

2013-11-04 15:39:34.899 [lvl=2] -[ENSyncEngine(ChunkDownloader) syncChunkDownloaderWithFullSyncAtUSN:incrementalSyncAtUSN:chunkSize:] incrementalSyncAtUSN=457, fullSyncAtUSN=457

2013-11-04 15:39:36.180 [lvl=2] -[ENCacheManager start] self=<ENCacheManager: 0x60800013aea0>, contextID=(null)

2013-11-04 15:39:36.181 [lvl=2] -[ENSyncEngine _syncFinished] Sync complete.

2013-11-04 15:39:36.228 [lvl=2] -[ENCacheManager checkFileSystemIntegrity] File system appears to be in good shape. expected=100, actual=100

2013-11-04 15:39:36.230 [lvl=2] __39-[ENCacheManager recalculateStatistics]_block_invoke totalSize=40548726, cachedSize=40512702, uncachedSize=36024

2013-11-04 15:39:36.419 [lvl=2] -[ENBatchSearchTextDownloadOp processSearchTextRequests] Saving resource search text to local store because model supports it.

2013-11-04 15:39:36.585 [lvl=3] __37-[ENCacheManager findNotesToDownload]_block_invoke We just attempted to download note: <ENNoteMO: 0x6180002d7d10> (entity: ENNote; id: 0x1f00002b <x-coredata://1BCCA446-B550-466E-AD8E-647ACA9604CA/ENNote/p124> ; data: {

    active = 1;

    altitude = nil;

    author = nil;

    auxText = "";

    cacheStatus = 1;

    contentClass = "evernote.skitch";

    dataHash = <9c1f02e9 2b0b5a9a 7e961bee 3600882c>;

    dataLength = 210;

    dateCreated = "2013-10-30 18:02:32 +0000";

    dateDeleted = "1970-01-01 00:00:00 +0000";

    dateDirtied = nil;

    dateShared = nil;

    dateUpdated = "2013-10-30 18:01:25 +0000";

    dirty = 0;

    guid = "680b814e-4501-4d2a-bc6b-65752ed910fe";

    latitude = nil;

    localUUID = "1022C924-4D9F-4771-B0BF-632851752194";

    longitude = nil;

    notebook = "0x80000b <x-coredata://1BCCA446-B550-466E-AD8E-647ACA9604CA/ENNotebook/p2>";

    resources =     (

        "0x2100004b <x-coredata://1BCCA446-B550-466E-AD8E-647ACA9604CA/ENResource/p132>"

    );

    shareKey = nil;

    source = "desktop.mac";

    sourceApplication = "skitch.mac";

    sourceURL = nil;

    subjectDate = nil;

    tags = "<relationship fault: 0x610000238d80 'tags'>";

    title = Blank;

    updateSequenceNumber = 456;

})

2013-11-04 15:39:36.588 [lvl=3] __37-[ENCacheManager findNotesToDownload]_block_invoke Flagging as an error

2013-11-04 15:39:36.588 [lvl=2] __37-[ENCacheManager findNotesToDownload]_block_invoke Found 1 notes, but generated 0 download operations??

2013-11-04 15:39:37.192 [lvl=2] -[ENCacheManager stop] self=<ENCacheManager: 0x60800013aea0>, contextID=(null)

 

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Installed Mavericks yesterday...tried using skitch...it would not let me use various tools, as it would crash.  Installed Skitch 2.7 & tried using eraser & fill tools, only to find out they don't exist.  Not a good call to dump these, had I known that the old Skitch would not be compatible, I never would have upgraded to Mavericks in the first place.  Are there plans to bring back eraser &/or fill tools?

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@Gozofan - We're aware of the issue and looking for a fix. Right now you can get them to work through this work around:

  • On your primary screen (where Skitch launches) you can use timed Screen Snaps without any issues (at least we haven't seen any)
  • On any additional screen, you need to enable advanced options for Screen Snaps (Under Preferences). Once you do that after you select your region you want to capture, just click on the Clock icon in the Advanced Options box and a timed Screen Snap will begin.

 

Hi

I'm a Mavericks user that timed screen snaps does not work for on either monitor.  I have Advanced options enabled but still get no timed screen and do not see a clock that I can click on.  Let me know what you addn'l info you need.

Thanks

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