Constant Crashing in Evernote for iPhone

[sparrowlight 14]

Hey all,

 

I am having serious problems with Evernote on my iPhone. I have no issues when I use it on Mac or my third-gen iPad. But on the iPhone (it's an iPhone 4, running the latest iOS version), the app will open, show the green loading screen, and quit immediately. Once in a blue mooon, it will actually load and sync any new notes I have created.

 

Further details: I have tried the following to no avail:

1. Force-quit app, then re-open

2. Force-quit app, restart iPhone, then re-open

Still seeing the same issues.

 

I even deleted the app and re-installed from the app store. It worked briefly, getting all my notes up-to-date, and then went back to its usual behavior.

 

Is anyone else seeing this? Is it a known bug or am I just unlucky? I basically don't even try to review notes on my iPhone anymore -- I just create new ones via Draft and review on Mac or my iPad.

 

Thanks in advance for any help.

[sparrowlight 14]

So I'm the only unlucky one here?  I also installed the new release last night -- a total re-install -- and I'm still seeing the crash behavior. 

[BurgersNFries 2,407]

So I'm the only unlucky one here?  I also installed the new release last night -- a total re-install -- and I'm still seeing the crash behavior.

http://discussion.evernote.com/topic/22516-ipad-1-crashes-after-signing-in/

[sparrowlight 14]

BNF,

 

As I explain upthread, I've already tried that. Twice now, I've uninstalled and re-installed from scratch.

[BurgersNFries 2,407]

BNF,

 

As I explain upthread, I've already tried that. Twice now, I've uninstalled and re-installed from scratch.

The standard first step of debugging mobile apps is to uninstall, reboot & reinstall. Have you done that?

 

You did not mention that you rebooted after uninstalling.  Did you reboot after uninstalling & prior to re-installing?

[sparrowlight 14]

I don't recall, but is that really the most critical step in the process? Not being sarcastic. 

[ellafont 0]

Hey all,

 

I am having serious problems with Evernote on my iPhone. I have no issues when I use it on Mac or my third-gen iPad. But on the iPhone (it's an iPhone 4, running the latest iOS version), the app will open, show the green loading screen, and quit immediately. Once in a blue mooon, it will actually load and sync any new notes I have created.

 

Further details: I have tried the following to no avail:

1. Force-quit app, then re-open

2. Force-quit app, restart iPhone, then re-open

Still seeing the same issues.

 

I even deleted the app and re-installed from the app store. It worked briefly, getting all my notes up-to-date, and then went back to its usual behavior.

 

Is anyone else seeing this? Is it a known bug or am I just unlucky? I basically don't even try to review notes on my iPhone anymore -- I just create new ones via Draft and review on Mac or my iPad.

 

Thanks in advance for any help.

 

Hello Sparrow -

 

I just joined your group! I'm getting almost exactly the same crash. I have deleted the app and data 3 times, and reinstalled 4 times, and still get the same not-working app. On iPhone5 with latest system software. Have you figured out any solution? Thanks in advance.

[BurgersNFries 2,407]

I don't recall, but is that really the most critical step in the process? Not being sarcastic. 

 

It's porbably not the most critical step.  But it's certainly part of the process.  It's also part of the process outlined directly from EN as evidenced by this post from Phil Dean:

 

http://discussion.evernote.com/topic/20863-ios5-and-evernote-crashes/?p=105685

 

It's in another thread on iOS crashing...found by searching the message board.

[ellafont 0]

 

I don't recall, but is that really the most critical step in the process? Not being sarcastic. 

 

It's porbably not the most critical step.  But it's certainly part of the process.  It's also part of the process outlined directly from EN as evidenced by this post from Phil Dean:

 

http://discussion.evernote.com/topic/20863-ios5-and-evernote-crashes/?p=105685

 

It's in another thread on iOS crashing...found by searching the message board.

 

 

Thanks for the link to the Phil Dean post. I followed that recommendation, and although Evernote on my iPhone is still restoring the notes, it hasn't frozen again yet, and I can leave it and go back to it without a problem so far. 

 

I have used FastEver to quickly input notes into Evernote. Do you have any favorite apps that work with Evernote? It is a great app, and I plan to use it even more, but boy is it frustrating when it becomes a brick.

 

Thanks again!

[BurgersNFries 2,407]

Thanks for the link to the Phil Dean post. I followed that recommendation, and although Evernote on my iPhone is still restoring the notes, it hasn't frozen again yet, and I can leave it and go back to it without a problem so far. 

 

I have used FastEver to quickly input notes into Evernote. Do you have any favorite apps that work with Evernote? It is a great app, and I plan to use it even more, but boy is it frustrating when it becomes a brick.

 

Thanks again!

Great & you're welcome!  I use FastEver (notes) & FastEver Snap (photos) to quickly feed info into EN.  On my iPad, I use Clever - it's a LOT faster for retrieving info (IME) than the EN app.  However, Clever is not without its faults.  I try to not edit with Clever b/c it quite often muffs up the formatting to the point where the note is not legible.  I don't use it on my iPhone only b/c my iPhone is not updated to the latest OS b/c it's jailbroken b/c I need the MiWI app.  And I've not taken the time to find out if the latest OS is JB & if so, how to do it.  Seems like every time I get the time & motivation to upgrade, then the latest OS is either not yet JB or is a tethered JB. 

 

For check lists, there's Egretlist.  I used to use that a lot but haven't recently.

[ellafont 0]

 

Thanks for the link to the Phil Dean post. I followed that recommendation, and although Evernote on my iPhone is still restoring the notes, it hasn't frozen again yet, and I can leave it and go back to it without a problem so far. 

 

I have used FastEver to quickly input notes into Evernote. Do you have any favorite apps that work with Evernote? It is a great app, and I plan to use it even more, but boy is it frustrating when it becomes a brick.

 

Thanks again!

Great & you're welcome!  I use FastEver (notes) & FastEver Snap (photos) to quickly feed info into EN.  On my iPad, I use Clever - it's a LOT faster for retrieving info (IME) than the EN app.  However, Clever is not without its faults.  I try to not edit with Clever b/c it quite often muffs up the formatting to the point where the note is not legible.  I don't use it on my iPhone only b/c my iPhone is not updated to the latest OS b/c it's jailbroken b/c I need the MiWI app.  And I've not taken the time to find out if the latest OS is JB & if so, how to do it.  Seems like every time I get the time & motivation to upgrade, then the latest OS is either not yet JB or is a tethered JB. 

 

For check lists, there's Egretlist.  I used to use that a lot but haven't recently.

 

 

Well, looks like we celebrated too soon. After working flawlessly anytime I used it yesterday, the first time I went to look up something on Evernote on my iPhone today - and it's back to the frozen green screen that hangs and then crashes. Extremely frustrating, as apparently this was not a one time problem, rather it is some sort of recurring issue. I simply don't have the time to do a daily app/data delete, reboot, re-download from App store and re-install fresh Evernote app (all while tethered to the computer) and then wait the hour of so for all the data to reload on my iPhone. If you hear of any other workarounds or solutions, I would really appreciate it if you would post them here so I will get an email about it. I really like Evernote, but it has to work, not become a time sink. Thanks again for your help yesterday - I really thought the problem was gone.

[BurgersNFries 2,407]

Well, looks like we celebrated too soon. After working flawlessly anytime I used it yesterday, the first time I went to look up something on Evernote on my iPhone today - and it's back to the frozen green screen that hangs and then crashes. Extremely frustrating, as apparently this was not a one time problem, rather it is some sort of recurring issue. I simply don't have the time to do a daily app/data delete, reboot, re-download from App store and re-install fresh Evernote app (all while tethered to the computer) and then wait the hour of so for all the data to reload on my iPhone. If you hear of any other workarounds or solutions, I would really appreciate it if you would post them here so I will get an email about it. I really like Evernote, but it has to work, not become a time sink. Thanks again for your help yesterday - I really thought the problem was gone.

You know, many issues/problems are already addressed on the board.  If you re-read the post by Phil Dean, he concludes by saying...

 

If this does not fix the issue then please submit a support request at http://www.evernote.com/about/contact/support/

[ellafont 0]

 

Well, looks like we celebrated too soon. After working flawlessly anytime I used it yesterday, the first time I went to look up something on Evernote on my iPhone today - and it's back to the frozen green screen that hangs and then crashes. Extremely frustrating, as apparently this was not a one time problem, rather it is some sort of recurring issue. I simply don't have the time to do a daily app/data delete, reboot, re-download from App store and re-install fresh Evernote app (all while tethered to the computer) and then wait the hour of so for all the data to reload on my iPhone. If you hear of any other workarounds or solutions, I would really appreciate it if you would post them here so I will get an email about it. I really like Evernote, but it has to work, not become a time sink. Thanks again for your help yesterday - I really thought the problem was gone.

You know, many issues/problems are already addressed on the board.  If you re-read the post by Phil Dean, he concludes by saying...

 

If this does not fix the issue then please submit a support request at http://www.evernote.com/about/contact/support/

 

I get your hint. That discussion dates from 2011 - and I don't have the same iPhone, the same iOS, or the same version of Evernote running that would have been out in 2011 - so it makes you wonder what the problem could be that has repeated itself over a year and a half without resolution, or if the problem I am having is even the same problem.

 

And I am fully aware that I can post this problem to Support, but support isn't working from 5 PM Friday till 9 AM Monday, so you are out of luck for 'official' help on every weekend, even for Premium users like myself. So I came looking in the forums to see if anyone else had found a fix, and your were kind and helpful enough to respond. I appreciate that very much. This is the first time I have had a serious problem with Evernote, and I am not impressed with their desire to be reachable in case of problems. I may be wrong, but I think the website only offers support from 9 till 5 M-F. I would pay extra to have someone help online or on a phone, but they have no option for that. Thanks again for your your replies.

[sparrowlight 14]

 

Well, looks like we celebrated too soon. After working flawlessly anytime I used it yesterday, the first time I went to look up something on Evernote on my iPhone today - and it's back to the frozen green screen that hangs and then crashes. Extremely frustrating, as apparently this was not a one time problem, rather it is some sort of recurring issue. I simply don't have the time to do a daily app/data delete, reboot, re-download from App store and re-install fresh Evernote app (all while tethered to the computer) and then wait the hour of so for all the data to reload on my iPhone. If you hear of any other workarounds or solutions, I would really appreciate it if you would post them here so I will get an email about it. I really like Evernote, but it has to work, not become a time sink. Thanks again for your help yesterday - I really thought the problem was gone.

 

 

Hi Ellafont,

 

Sorry to be late to your updates in this thread -- very busy weekend and no time to comment. I appreciate you writing in with your experience too since it shows I'm not alone here.

 

Anyway, the bad news is that I am still seeing this behavior myself, even with the latest iOS update on my iPhone 4 and the very latest version of Evernote installed on my iPhone (the one from this past weekend with bug fixes). The only thing that works SOMETIMES is force-quitting the app, restarting my iPhone, and then opening the app repeatedly until it "catches" and goes past the green boot screen to sync my latest notes. Even then, it's often several tries before it works or even no success at all.

 

I do not have time either to re-install the app and reload my database on a regular basis (and that's an absurd solution!!) since I have quite a few notes myself and it's not a quick process (try several hours even on a good wifi connection). I rely on Clever on my iPhone for reviewing and editing notes but it's not perfect. I also use FastEver or email to create new notes from my iPhone. There are other apps I would *like* to use to create new notes on my iPhone, like Dispatch (a new email client that came out recently) but since it tries to launch the new note in the actual Evernote app, that's a non-starter. I've also had issues where I try to authorize Evernote to use within other apps and can't get the app to open to the authorization screen, so even my editing workarounds aren't a full answer to my issues. 

 

All this to say -- I sympathize and I feel your pain. I'm a premium user too and I use Evernote for a huge part of my digital life storage. I've gotten resigned to this status on iOS but I'm not that happy about it. Please do let me know if you get anywhere with support (personally, I have found that their advice tends to be "delete and reinstall" for 99% of my inquiries, so your experience may be more of the same). Good luck.

[GrumpyMonkey 4,319]

Well, looks like we celebrated too soon. After working flawlessly anytime I used it yesterday, the first time I went to look up something on Evernote on my iPhone today - and it's back to the frozen green screen that hangs and then crashes. Extremely frustrating, as apparently this was not a one time problem, rather it is some sort of recurring issue. I simply don't have the time to do a daily app/data delete, reboot, re-download from App store and re-install fresh Evernote app (all while tethered to the computer) and then wait the hour of so for all the data to reload on my iPhone. If you hear of any other workarounds or solutions, I would really appreciate it if you would post them here so I will get an email about it. I really like Evernote, but it has to work, not become a time sink. Thanks again for your help yesterday - I really thought the problem was gone.

 

Hi Ellafont,

 

Sorry to be late to your updates in this thread -- very busy weekend and no time to comment. I appreciate you writing in with your experience too since it shows I'm not alone here.

 

Anyway, the bad news is that I am still seeing this behavior myself, even with the latest iOS update on my iPhone 4 and the very latest version of Evernote installed on my iPhone (the one from this past weekend with bug fixes). The only thing that works SOMETIMES is force-quitting the app, restarting my iPhone, and then opening the app repeatedly until it "catches" and goes past the green boot screen to sync my latest notes. Even then, it's often several tries before it works or even no success at all.

 

I do not have time either to re-install the app and reload my database on a regular basis (and that's an absurd solution!!) since I have quite a few notes myself and it's not a quick process (try several hours even on a good wifi connection). I rely on Clever on my iPhone for reviewing and editing notes but it's not perfect. I also use FastEver or email to create new notes from my iPhone. There are other apps I would *like* to use to create new notes on my iPhone, like Dispatch (a new email client that came out recently) but since it tries to launch the new note in the actual Evernote app, that's a non-starter. I've also had issues where I try to authorize Evernote to use within other apps and can't get the app to open to the authorization screen, so even my editing workarounds aren't a full answer to my issues. 

 

All this to say -- I sympathize and I feel your pain. I'm a premium user too and I use Evernote for a huge part of my digital life storage. I've gotten resigned to this status on iOS but I'm not that happy about it. Please do let me know if you get anywhere with support (personally, I have found that their advice tends to be "delete and reinstall" for 99% of my inquiries, so your experience may be more of the same). Good luck.

I think that will be support's advice, because that is the most effective solution, but after that they ought to be giving you different advice, asking for logs, etc. I encourage anyone who hasn't made a ticket to do so, because this will give Evernote the data they need to solve the problem. See my signature for the Support link.

In addition, it wouldn't hurt to post your ticket numbers here so that staff reading these forums can reference them and maybe provide more detailed advice.

[ellafont 0]

 

 

Well, looks like we celebrated too soon. After working flawlessly anytime I used it yesterday, the first time I went to look up something on Evernote on my iPhone today - and it's back to the frozen green screen that hangs and then crashes. Extremely frustrating, as apparently this was not a one time problem, rather it is some sort of recurring issue. I simply don't have the time to do a daily app/data delete, reboot, re-download from App store and re-install fresh Evernote app (all while tethered to the computer) and then wait the hour of so for all the data to reload on my iPhone. If you hear of any other workarounds or solutions, I would really appreciate it if you would post them here so I will get an email about it. I really like Evernote, but it has to work, not become a time sink. Thanks again for your help yesterday - I really thought the problem was gone.

 

Hi Ellafont,

 

Sorry to be late to your updates in this thread -- very busy weekend and no time to comment. I appreciate you writing in with your experience too since it shows I'm not alone here.

 

Anyway, the bad news is that I am still seeing this behavior myself, even with the latest iOS update on my iPhone 4 and the very latest version of Evernote installed on my iPhone (the one from this past weekend with bug fixes). The only thing that works SOMETIMES is force-quitting the app, restarting my iPhone, and then opening the app repeatedly until it "catches" and goes past the green boot screen to sync my latest notes. Even then, it's often several tries before it works or even no success at all.

 

I do not have time either to re-install the app and reload my database on a regular basis (and that's an absurd solution!!) since I have quite a few notes myself and it's not a quick process (try several hours even on a good wifi connection). I rely on Clever on my iPhone for reviewing and editing notes but it's not perfect. I also use FastEver or email to create new notes from my iPhone. There are other apps I would *like* to use to create new notes on my iPhone, like Dispatch (a new email client that came out recently) but since it tries to launch the new note in the actual Evernote app, that's a non-starter. I've also had issues where I try to authorize Evernote to use within other apps and can't get the app to open to the authorization screen, so even my editing workarounds aren't a full answer to my issues. 

 

All this to say -- I sympathize and I feel your pain. I'm a premium user too and I use Evernote for a huge part of my digital life storage. I've gotten resigned to this status on iOS but I'm not that happy about it. Please do let me know if you get anywhere with support (personally, I have found that their advice tends to be "delete and reinstall" for 99% of my inquiries, so your experience may be more of the same). Good luck.

 

I think that will be support's advice, because that is the most effective solution, but after that they ought to be giving you different advice, asking for logs, etc. I encourage anyone who hasn't made a ticket to do so, because this will give Evernote the data they need to solve the problem. See my signature for the Support link.

In addition, it wouldn't hurt to post your ticket numbers here so that staff reading these forums can reference them and maybe provide more detailed advice.

 

Thanks Grumpy - er, Monkey - um, what I mean is, you were nice to stop by and comment.

[Jonnygreen 0]

My app often locks up when taking camera notes and then crashes.

I've been with Evernote for years, but I just get the feeling this product is failing, or Evernote is failing it's customers. Just seems like they've spent way too much effort expanding the business into different areas, but have failed to notice their core business product is now dreadful to use...sad to say because I've invested so much time into Evernote, but I'm looking for an alternative now.

Fed up

[magickaleva 3]

Same here, Jonnygreen. It's disappointing. I've had a few events (the last, just about an hour ago) where the information was critical in the moment but, because I was not connected to WiFi and could not be, I could not get access to my Evernote account. The app would open but would not load, and I maintain an up-to-date version, always. Doesn't anyone at Evernote monitor these forums and reply? I pay for Evernote and rely upon it. I would really expect better.

[Imagenomad 20]

Same here, Jonnygreen. It's disappointing. I've had a few events (the last, just about an hour ago) where the information was critical in the moment but, because I was not connected to WiFi and could not be, I could not get access to my Evernote account. The app would open but would not load, and I maintain an up-to-date version, always. Doesn't anyone at Evernote monitor these forums and reply? I pay for Evernote and rely upon it. I would really expect better.

 

To be fair, that's the way EN is supposed to work. If you need access to important documents no matter whether you have an internet connection or not, you need have a Premium account and create an "Offline" notebook on your IOS device where notes are stored locally but still synced (unlike a "Local" notebook on the desktop client which is _not_ synced).

[magickaleva 3]

Hi, Imagenomad. You've misunderstood my concern. Yes, I have a Premium account and have had one for a long time. Yes, I have offline notebooks set up. However, what I wrote is that I often can't get the app to load. I can't get into the iOS app unless I have WiFI. So, having offline notebooks is moot. And that's what I'd like to see Evernote address--the glitch in its mobile app system. Thanks for your reply, though. [Also, to be clear, this is only a concern with iPod Touch. The app on iPad works fine. However, I don't always carry my iPad with me, and it's those times, when I find I have a critical need for certain information, that the iPod Touch falls through because Evernote malfunctions on it.]

[Imagenomad 20]

Hi, Imagenomad. You've misunderstood my concern. Yes, I have a Premium account and have had one for a long time. Yes, I have offline notebooks set up. However, what I wrote is that I often can't get the app to load. I can't get into the iOS app unless I have WiFI. So, having offline notebooks is moot. And that's what I'd like to see Evernote address--the glitch in its mobile app system. Thanks for your reply, though. [Also, to be clear, this is only a concern with iPod Touch. The app on iPad works fine. However, I don't always carry my iPad with me, and it's those times, when I find I have a critical need for certain information, that the iPod Touch falls through because Evernote malfunctions on it.]

 

My apologies - I did misunderstand your issue.

 

I guess you've tried the uninstall-reboot-reinstall tango that sometimes works?

 

If that hasn't worked, your next port of call is to raise a Support Ticket. Whilst EN say that they read the posts here (and I've no reason to disbelieve them), this forum is basically u2u so raising a ticket is the way to go.

[magickaleva 3]

Thanks! The U-R-R tango worked, I think, in the past. But It's not very helpful to me if I'm not in a WiFi environment and need info fast. The thing is, this problem should not be happening. So, I will raise a Support Ticket and see what happens. Thanks, again!

[b_rad_t 0]

Hello Sparrowlight, did you ever got this figured out? Anyone else w ideas? I am having exact same problem: iphone 4, constant crashing after failing to load / update, no matter if rebooting phone, upon reload of app and reboot, synchs and works briefly and then happens all over again.

[b_rad_t 0]

Additional details: yes i have premium, and rely on offline notes, and this worked great for a year and now after multiple times over last month deleting and reinstalling app on iphone 4 repeatedly, each time evernote "works" (load, synch, etc) briefly (a few minutes or hours or even a day or two) and crashes again. So completely unreliable for use on iphone whether online or while remote.

[sparrowlight 14]

Hey there -- nope, no resolution sadly. It still loads only rarely. I think the iPhone 4 just can't handle my huge database of notes.

[drkglad 0]

I am having the exact same problem. i cannot get it to load.  I click on the icon, a grey screen with a black strip along the bottom comes up and pops me back into my home screen. 

Help!  I use evernote for a lot of daily tasks.  

Karen

[magickaleva 3]

Yes, I had that problem. I emailed HELP and was told to uninstall the app and reinstall it. That did work, and I have had no trouble since then.

Good luck!

Eva