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(Archived) (Archived) Hangs at "Updating Server Database 50%" / INTERNET_INCORRECT_HANDLE_STATE

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Dear all,

I just installed the Evernote3b version.
However, when I come up to the startup screen, I think I have a problem due to my environment (through a "proxy server").


I created my Evernote account fine.
Then I installed Evernote.
The initial setup screen came up fine, and I entered my User Name and Password.
I clicked Open, it said "Connecting...", and froze there.

Clearly, it can't get through the proxy. Usually what happens is that you can configure the application to use the proxy server through an application option. But I can't even start Evernote to see if it has such an option.

So my fundamental questions are:
1) Am I right that the freezing is because of my proxy server?
2) What can a user do to use Evernote 3 behind a proxy?
3) If it's not possible at this time, is there an appropriate person we can prostrate ourselves before to beg/plead/etc. for such functionality?

Thanks for any info.

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I'm also using EverNote through a proxy server and noticed no problems till now. From my experience EverNote3 is automatically using the proxy-settings of the Internet Explorer for the Online-Connection. So there is currently no option in the application itself to enter proxy-informations.

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2) What can a user do to use Evernote 3 behind a proxy?

Evernote uses the same settings as Internet Explorer has, so it all should be transparent. If you use other browser than IE, please set up appropriate proxy connection in IE just to make other software (not only Evernote) work as expected. To quickly check if your Internet Explorer is set up properly, try to open the https://preview.evernote.com/ address in it. If the site can't load, check IE connection/proxy settings. If the site opens fine, and only Evernote hangs on accessing the site, then the problem might be in your Firewall settings that block access to network for particular software. Try to check your firewall settings then, setting up a rule to allow Evernote to access http:// and https:// addresses (ports 80 and 443).

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2) What can a user do to use Evernote 3 behind a proxy?

Evernote uses the same settings as Internet Explorer has, so it all should be transparent. If you use other browser than IE, please set up appropriate proxy connection in IE just to make other software (not only Evernote) work as expected. To quickly check if your Internet Explorer is set up properly, try to open the https://preview.evernote.com/ address in it. If the site can't load, check IE connection/proxy settings. If the site opens fine, and only Evernote hangs on accessing the site, then the problem might be in your Firewall settings that block access to network for particular software. Try to check your firewall settings then, setting up a rule to allow Evernote to access http:// and https:// addresses (ports 80 and 443).

My Internet Explorer is set up to use the proxy server. That part seems ok. (I verified the settings).

When I go to your website through IE, I'm prompted for some info to go through the proxy server (by an automatic dialog on my local computer), and *then* I'm connected to your website. Other applications seems to also pop up this automatic dialog fine.

The problem is that when I open up Evernote3b and try to connect to your server, it doesn't prompt me for the "same info" by the automatic dialog. Thus, I believe it can't actually access the proxy server. Why it's not popping up the same dialog, I don't know at this point. Other applications seems to pop up this automatic dialog fine, so I don't quite know what would prevent it.

(Firewall-wise, I should be ok. I don't believe that is the issue for this specific item.)

If you have other thoughts, please post. Else I'll continue to think what else I could try.

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The problem is that when I open up Evernote3b and try to connect to your server, it doesn't prompt me for the "same info" by the automatic dialog.

Thanks for the prompt reply; seems like the problem is nailed down. I'll forward this to our developers for further investigation.

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Thanks for the prompt reply; seems like the problem is nailed down. I'll forward this to our developers for further investigation.

Just wanted to send another note.

Status is still the same for the latest build 3.0.0.542 .

When Evernote 3b comes up, I enter my login info.

It tries to connect, then it says: "Can't connect to server."

No "automatic dialog" pops up to ask for proxy info (like it does for other Windows applications).

Again, IE's proxy settings, etc. have already been set, and I can use IE itself successfully to get to the website. But I can't login via the "Evernote 3 Windows client".

Thanks for any more information.

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We are currently finishing/testing this. Until the fix is publicly available, we can give you a special build to test if the fix helps in your particular case. If you are interested, PM me for details.

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I don't know if this is related to a proxy issue (I'm behind one here at work), but when I try to synchronize the Windows client I get the following messages in the sync log:

09:37 0% Connecting to preview.evernote.com

09:37 0% TException: Can't end HTTP request, error: INTERNET_FORCE_RETRY

09:37 0% Session terminated abnormally, elapsed time: 0s

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I don't know if this is related to a proxy issue (I'm behind one here at work), but when I try to synchronize the Windows client I get the following messages in the sync log:

09:37 0% Connecting to preview.evernote.com

09:37 0% TException: Can't end HTTP request, error: INTERNET_FORCE_RETRY

09:37 0% Session terminated abnormally, elapsed time: 0s

FYI: I have been getting the same errors for the last two updates (currently on 542) and haven't been able to synchronize from work (behind proxy too) since three versions ago.

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I have the same issue; I cannot gt my WIndows client to connect; tested and can connect fine from IE7. Please advise. What about that special patch you mentioned a few posts back? I am really eager to get started.

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Hi all,

I was also having the same issue, but the latest build iafanasyev sent me seems to have fixed the problem and now prompts me for my proxy username/password so I can authenticate and connect to the internet. Successfully downloaded all my online notes and uploaded a change. Get a hold of the special build and see if it works for you.

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As the problem is reportedly fixed, this fix will be available in the next public update (in two weeks).

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Hi all,

just reporting the same problem here. Windows, evernote 3.0.0.542 and an HTTP proxy. Seems next release will fix this. Great!

14:07 0% Authenticating user "XXXXX"
14:07 0% Connecting to preview.evernote.com
14:07 0% TException: Can't end HTTP request, error: INTERNET_FORCE_RETRY
14:07 0% Session terminated abnormally, elapsed time: 6s
14:08 0% Connecting to preview.evernote.com
14:08 0% TException: Can't end HTTP request, error: INTERNET_FORCE_RETRY

However...

I would to request a feature where I can tell evernote to use any proxy. Not necessarily the one IE uses.

Reason: the corporate desktop won't let me set the proxy and the proxy blocks many ports. I have access to another proxy at work that requires authentication (usr/pwd or through AD). I'd like evernote to use that proxy, not the corp. one.

Sincerely,

Chris.

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What about separating the proxy options from IE?

I have other proxy needs and setups and need to be able to setup Evernote to use its own proxy settings.

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I beilive same problem here:

I have problem starting Evernote. When I want to log in, Evenote takes 100% of CPU, then after some time, in "switch account / log in" window i get message "connection timeout". I have working fiber DSL connection (20/20). I've turned off my Sunbelt personal firewall... Same. Today I've installed Evernote on my work PC and it works great.

----

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I have problem starting Evernote. When I want to log in, Evenote takes 100% of CPU, then after some time, in "switch account / log in" window i get message "connection timeout". I have working fiber DSL connection (20/20). I've turned off my Sunbelt personal firewall... Same.

The problem with high CPU load definitely comes from Subnet personal firewall which we treat for now as incompatible with Evernote. I am not sure if turning the firewall off really disables it -- seems this is not enough in your case.

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Thanx for reply. Ill try to close firewall down (not just disable it) to see what'll happen.

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I have just installed Evernote 3.0.0.550 and it does not seem to be able to get through the firewall.

The firewall has a popup requesting my login when I open IE, and when I open up a second window.

I noticed others in this thread seem to have the same thing.

Did the fix talked about at the beginning of the month work? It is in the version I am using?

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Proxy problem at work using evernote 3 beta, It says Can't write to internet error, INTERNET_INCORRECT_HANDLE_STATE, IE proxy is set correctly and can access through IE to https://preview.evernote.com/ I am using evernote 3.0.0.550 (27500). I have noticed a lot of talk but to date. It works beautifully from home and when using the wweb client however.

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Everyone with proxy problems, please update Windows client to 3.0.0.582 and see if this helps you or not.

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iafansyev: Are the proxy settings for IE still the ones that Evernote is using?

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Yes. Evernote uses system proxy settings (Control Panel > Internet Options) which are the same the IE uses.

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Great update! Evernote now works with Sunbelt Personal Firewall!!!

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Hi -

Starting this morning, when I sync, the sync hangs, and then times out. The activity log for the last try is:

13:21:03 [8244] 100% * guid={28ed9b4d-fd33-4585-90eb-cda7985aa500}

13:21:05 [8244] 100% * updateCount: 433 --> 434

13:21:05 [8244] 100% * updateCount: 434 --> 435

13:21:05 [8244] 100% Creating server note "CAMBRA materials"

13:21:10 [6308] AutoUpdate: checking for update at: http://update.evernote.com/public/ENWin4/update.xml

13:21:10 [6308] Received status code 200 when accessing URL http://update.evernote.com/public/ENWin4/update.xml

13:21:10 [6308] AutoUpdate: no update found, remote revision is the same as the local revision (115112)

13:21:10 [6308] Received status code 200 when accessing URL http://update.evernote.com/public/ENWin ... en-us.html

13:22:10 [8404] AutoUpdate: checking for update at: http://update.evernote.com/public/ENWin4/update.xml

13:22:11 [8404] Received status code 200 when accessing URL http://update.evernote.com/public/ENWin4/update.xml

13:22:11 [8404] AutoUpdate: no update found, remote revision is the same as the local revision (115112)

13:22:11 [8404] Received status code 200 when accessing URL http://update.evernote.com/public/ENWin ... en-us.html

13:31:16 [8244] 100% * saved updateCount: 435

13:31:16 [8244] 100% Can't send HTTP request, error: INTERNET_TIMEOUT

13:31:16 [8244] 100% Session terminated abnormally, elapsed time: 10m 21s

13:31:16 [8244] 100% * sent: 4.7KB, received: 21.7KB

13:31:16 [8244] 100% * 10m 15s (99%) spent in EDAM RPC

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Here, too... :(

I piggybacked this onto support ticket # 166837, which was originally for the non-receipt of notes emailed into my Evernote account.

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I am seeing the same thing. I get the following:

14:43:47 [4756] 29% Can't query HTTP request info (status code), error: INTERNET_INCORRECT_HANDLE_STATE, last error: INTERNET_TIMEOUT

14:43:47 [4756] 29% Session terminated abnormally, elapsed time: 5m 4s

14:43:47 [4756] 29% * sent: 111B, received: 69B

14:43:47 [4756] 29% * 5m 5s (100%) spent in EDAM RPC

I have tried in and out of my corporate proxy and still get the same thing.

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I am having issues with sync too. See the log below. iPhone syncs ok, but not Evernote for Mac..

2011-01-03 15:47:27 0x1d7ac4f0 [ENSyncEngine] INFO: Syncing notes and resources...

2011-01-03 15:48:59 0x204bc400 [ENAppController] ERROR: EXCEPTION: TTransportException: Could not make HTTP request

userInfo = {

NSStackTraceKey = "0x943f6d24 0x98fd0509 0x18fe8d 0x18eb47 0x18f15d 0x96c56222 0x96d46d57 0x936fa024 0x936ec2f2 0x936ebd81 0x936ebbc6";

error = Error Domain=NSURLErrorDomain Code=-1001 UserInfo=0x204c3840 "The request timed out." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1001 UserInfo=0x204c4c10 "The request timed out.");

}

2011-01-03 15:48:59 0x204bc400 [ENAppController] ERROR: 0x943f6d24 0x98fd0509 0x18fe8d 0x18eb47 0x18f15d 0x96c56222 0x96d46d57 0x936fa024 0x936ec2f2 0x936ebd81 0x936ebbc6

2011-01-03 15:48:59 0x204bc400 [ENSyncBatchDownloadOperation] INFO: Exception during batch download: TTransportException: Could not make HTTP request

userInfo = {

NSStackTraceKey = "0x943f6d24 0x98fd0509 0x18fe8d 0x18eb47 0x18f15d 0x96c56222 0x96d46d57 0x936fa024 0x936ec2f2 0x936ebd81 0x936ebbc6";

error = Error Domain=NSURLErrorDomain Code=-1001 UserInfo=0x204c3840 "The request timed out." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1001 UserInfo=0x204c4c10 "The request timed out.");

}

2011-01-03 15:49:00 0x1d7ac4f0 [ENSyncEngine] INFO: Sync complete.

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Same issue here with same errors in the logs. Started around 3 PM EST for me as well.

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I'm getting same, and end of log looking similar:

16:02:54 [4336] 14% * updateCount: 11956 --> 11957

16:02:54 [4336] 15% Creating server note "palmcat4_bike-models.csv"

16:03:58 [4336] 15% * saved updateCount: 11957

16:03:59 [4336] 15% Can't send HTTP request, error: INTERNET_TIMEOUT

16:03:59 [4336] 15% Session terminated abnormally, elapsed time: 2m 2s

16:03:59 [4336] 15% * sent: 7.5KB, received: 12.3KB

16:03:59 [4336] 15% * 1m 53s (93%) spent in EDAM RPC

Strange thing is, the main PC (above) does it consistently, my workshop PC frequently (but mostly completes) and my laptop has worked every time, save once.

Numbers vary, but something similar to last line in log above appear each time, where 93 can be anywhere from 93-99.

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We've been investigating this problem all day, and we think that we've narrowed this down to an intermittent issue on one of the routes that people can use to hit Evernote's servers.

If you see this problem, could you please run the "tracert www.evernote.com" command and post your results? We're suspicious about connections that include "internap.te1-3.ar1.snv2.gblx.net", which seems to be used in (e.g.) routes from Comcast.

Thanks

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Gladly, as this has been kicking me in the butt all aftn and keeping me in front of my screen instead of my workbench.

Thanks for looking into it:

C:\Documents and Settings\Roger>tr

Tracing route to www.evernote.com

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 19

2 7 ms 7 ms 7 ms 10

3 10 ms 7 ms 7 ms te

4 9 ms 8 ms 7 ms Gi

13.78]

5 22 ms 27 ms 14 ms gi

62]

6 21 ms 14 ms 14 ms ae

7 26 ms 29 ms 17 ms ae

8 31 ms 17 ms 17 ms dl

9 72 ms 55 ms 55 ms la

10 68 ms 68 ms 69 ms sj

11 67 ms 65 ms 66 ms in

81.134]

12 65 ms 66 ms 65 ms bo

13 66 ms 67 ms 67 ms qt

14 65 ms 65 ms 66 ms 20

15 104 ms 107 ms 111 ms ww

Trace complete.

C:\Documents and Settings\Roger>

Oops, just realized my paste from a .cmd window truncates most of the info you need on the right.

I need to figure out how to get the full text from the command window onto the clipboard and in here.

Willing to do again if given a pointer

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OK, googled around and refreshed myself on getting all the text trace out of a cmd window.

hth

roger

C:\Documents and Settings\Roger>tracert www.evernote.com

Tracing route to www.evernote.com [205.234.25.136]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1

2 7 ms 7 ms 7 ms 10.38.224.1

3 10 ms 7 ms 7 ms te1-3.austtxs-rtr1.austin.rr.com [66.68.1.77]

4 9 ms 8 ms 7 ms Gi0-2-4-6.austtxrdcsc-rtr1.austin.rr.com [24.27.

13.78]

5 22 ms 27 ms 14 ms gig1-0-3.hstntxl3-rtr1.texas.rr.com [72.179.205.

62]

6 21 ms 14 ms 14 ms ae-4-0.cr0.hou30.tbone.rr.com [66.109.6.54]

7 26 ms 29 ms 17 ms ae-0-0.pr0.dfw10.tbone.rr.com [66.109.6.181]

8 31 ms 17 ms 17 ms dls-bb1-link.telia.net [213.248.89.197]

9 72 ms 55 ms 55 ms las-bb1-link.telia.net [213.248.80.13]

10 68 ms 68 ms 69 ms sjo-bb1-link.telia.net [80.91.247.171]

11 67 ms 65 ms 66 ms internap-ic-140172-sjo-bb1.c.telia.net [213.248.

81.134]

12 65 ms 66 ms 65 ms border3.pc1-bbnet1.sje.pnap.net [66.151.144.9]

13 66 ms 67 ms 67 ms qts-28.border3.sje.pnap.net [70.42.255.234]

14 65 ms 65 ms 66 ms 205.234.0.42

15 104 ms 107 ms 111 ms www.evernote.com [205.234.25.136]

Trace complete.

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I'm having the same problem, am on comcast, and do have that router you listed in my traceroute:

Traceroute has started…

traceroute to http://www.evernote.com (205.234.25.136), 64 hops max, 52 byte packets

1 96.128.104.1 (96.128.104.1) 8.626 ms 8.782 ms 7.276 ms

2 ge-3-4-ur01.newburyport.ma.boston.comcast.net (68.85.160.209) 6.388 ms 11.672 ms 6.470 ms

3 te-8-3-ur01.groveland.ma.boston.comcast.net (68.87.144.129) 8.284 ms 7.486 ms 6.843 ms

4 te-0-6-0-1-ar01.needham.ma.boston.comcast.net (68.85.69.69) 10.562 ms 11.405 ms 9.555 ms

5 pos-2-3-0-0-cr01.newyork.ny.ibone.comcast.net (68.86.90.57) 17.561 ms 16.927 ms 17.770 ms

6 67.17.193.41 (67.17.193.41) 18.799 ms 15.825 ms 19.006 ms

7 internap.te1-3.ar1.snv2.gblx.net (64.210.28.142) 102.672 ms 101.078 ms 106.076 ms

8 border3.pc2-bbnet2.sje.pnap.net (66.151.144.71) 103.163 ms 102.559 ms 104.995 ms

9 qts-28.border3.sje.pnap.net (70.42.255.234) 104.708 ms 133.789 ms 104.259 ms

10 205.234.0.42 (205.234.0.42) 102.346 ms 103.137 ms 106.271 ms

11 http://www.evernote.com (205.234.25.136) 191.197 ms 152.619 ms 159.541 ms

Allen

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Same problem here sync won't work, I have comcast

traceroute to www.evernote.com (205.234.25.136), 64 hops max, 52 byte packets

1 10.0.1.1 (10.0.1.1) 0.524 ms 0.275 ms 0.195 ms

2 73.98.182.1 (73.98.182.1) 8.314 ms 7.486 ms 9.717 ms

3 ge-5-2-ur01.spokane.wa.seattle.comcast.net (68.87.160.77) 7.121 ms 21.229 ms 14.066 ms

4 te-0-8-0-4-ar01.seattle.wa.seattle.comcast.net (68.85.240.73) 17.343 ms 24.503 ms 17.201 ms

5 68.86.177.134 (68.86.177.134) 13.964 ms 15.913 ms 63.255 ms

6 pos-1-11-0-0-cr01.seattle.wa.ibone.comcast.net (68.86.93.101) 16.279 ms

pos-1-13-0-0-cr01.seattle.wa.ibone.comcast.net (68.86.95.21) 16.067 ms

pos-1-11-0-0-cr01.seattle.wa.ibone.comcast.net (68.86.93.101) 16.774 ms

7 208.178.58.89 (208.178.58.89) 15.736 ms 15.160 ms 17.352 ms

8 internap.te1-3.ar1.snv2.gblx.net (64.210.28.142) 50.705 ms 58.936 ms 49.683 ms

9 border3.pc1-bbnet1.sje.pnap.net (66.151.144.9) 50.206 ms

border3.pc2-bbnet2.sje.pnap.net (66.151.144.71) 60.000 ms 51.885 ms

10 qts-28.border3.sje.pnap.net (70.42.255.234) 59.467 ms * 50.705 ms

11 205.234.0.42 (205.234.0.42) 52.314 ms 51.003 ms 53.607 ms

12 www.evernote.com (205.234.25.136) 81.591 ms 74.193 ms 82.199 ms

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I can not sync new data. I hope this gets fixed soon.

I have Atlantic BB in Miami.

traceroute to www.evernote.com (205.234.25.136), 64 hops max, 52 byte packets

1 10.156.0.1 (10.156.0.1) 13.021 ms 9.579 ms 13.082 ms

2 172.23.80.81 (172.23.80.81) 11.038 ms 18.115 ms 10.452 ms

3 12.249.135.9 (12.249.135.9) 15.497 ms 17.262 ms 12.644 ms

4 12.123.153.138 (12.123.153.138) 12.028 ms

cr81.fldfl.ip.att.net (12.122.143.174) 29.308 ms

12.123.153.138 (12.123.153.138) 14.282 ms

5 fldfl01jt.ip.att.net (12.122.81.25) 60.657 ms 14.652 ms

fdlfl01jt.ip.att.net (12.122.81.29) 15.743 ms

6 192.205.35.114 (192.205.35.114) 24.103 ms 22.605 ms 26.324 ms

7 ae-2.r21.miamfl02.us.bb.gin.ntt.net (129.250.2.128) 33.564 ms 25.745 ms 25.293 ms

8 as-0.r20.atlnga05.us.bb.gin.ntt.net (129.250.4.206) 40.820 ms 33.060 ms 33.561 ms

9 as-0.r21.dllstx09.us.bb.gin.ntt.net (129.250.3.16) 53.337 ms 54.073 ms 49.822 ms

10 ae-4.r21.snjsca04.us.bb.gin.ntt.net (129.250.4.25) 124.551 ms 100.722 ms 102.516 ms

11 ae-2.r06.snjsca04.us.bb.gin.ntt.net (129.250.5.55) 104.975 ms 103.751 ms 100.294 ms

12 xe-0-0-0-4.r06.snjsca04.us.ce.gin.ntt.net (128.241.219.130) 105.186 ms 100.152 ms 101.537 ms

13 border3.pc2-bbnet2.sje.pnap.net (66.151.144.71) 100.653 ms

border3.pc1-bbnet1.sje.pnap.net (66.151.144.9) 102.433 ms 104.240 ms

14 qts-28.border3.sje.pnap.net (70.42.255.234) 103.861 ms 103.479 ms 101.004 ms

15 205.234.0.42 (205.234.0.42) 115.725 ms 102.131 ms 110.640 ms

16 www.evernote.com (205.234.25.136) 136.989 ms 142.003 ms *

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Starting on Sunday night (Pacific Time), we started to see sporadic problems with networking in and out of Evernote's servers. This resulted in slow synchronization and web access for some people. For some, the networking delays could even lead to "timeout" errors on their clients, which would disrupt synchronization completely.

After some investigation and debugging today, we narrowed down the problem to the "load balancer" servers that route network traffic back and forth from the outside world to our racks of servers. We bought these servers (Citrix NetScaler 7000 Enterprise, $15k each) three years ago, and they have been extremely reliable since then. They have been running for three years without any problems, and have been able to handle tens of millions of individual requests each day.

Unfortunately, we believe that we have recently passed the point where these boxes can handle our needs. We noticed that they were approaching the "85%" point about a month ago, and have been actively evaluating and testing replacement equipment in our test lab. The testing was scheduled to complete this week so we could order the replacement hardware for delivery next week.

The older equipment was pushed to the "100%" point at the start of the week, sooner than we expected. This was triggered by two recent changes that disrupted our gradual capacity growth:

1. To increase security for all of our users, we started to use secure SSL communications from all of our clients and web interfaces, even for Free users. Previously, Free users would only use SSL communication for the initial "log in" step. Since SSL communications are more computationally expensive, this led to a spike in our hardware's CPU usage.

2. We've experienced explosive growth from mobile devices synchronizing with Evernote. In particular, usage of our Android client grew by more than 1500% in 2010, and the recent versions offer synchronization options that trigger more frequent communication with our servers.

These two factors (combined with our rapid and accelerating growth) led to an overload in these older load balancers which cause them to have sporadic delays in routing information back and forth from our servers.

Since the new, high-end replacement equipment isn't available to deploy yet, we are rushing to address the current problems by moving a third NetScaler unit from our testing lab into the live Evernote service environment. In theory, we should be able to spread some of the load onto this box so that the other equipment falls back down into the comfortable zone. We are currently working to get this reconfigured and deployed safely in a way that won't disrupt the existing users who are able to synchronize properly. This requires a few extra networking changes that are still in progress.

We believe that this should address the immediate issues by tomorrow morning. In approximately two weeks, we should have our long-term solution involving new high-end equipment and new network links from separate top-tier carriers. This should give us enough capacity to handle the next 2 years of growth.

We do apologize for the inconvenience this is causing to people who are having problems synchronizing, and we appreciate your patience as we try to get this resolved.

---------------------------------------------------------

Update (January 3rd, 5am PST):

---------------------------------------------------------

We have enabled an additional load balancer which appears to have addressed the majority of the issues. We are still monitoring the situation in case additional problems occur.

---------------------------------------------------------

Edit (January 3, 7:55am PST):

---------------------------------------------------------

The new equipment was misbehaving for some connections, and we saw references to "out of memory errors" in its console, so we restarted it and now it seems to be operating smoothly. Please let us know if you're still seeing regular networking errors when you sync.

---------------------------------------------------------

Edit (January 5th, 1pm PST):

---------------------------------------------------------

The emergency fix that we did yesterday morning has improved networking and synchronization for many users, but other people are still reporting problems. Some people always get good performance, and other people seem to mostly get networking problems. This doesn't seem to be specific to any operating system or geographic locale, but it may be worse for people who are far from California. I've seen multiple reports from people who say that they can sync on one network and not another (e.g. they can sync their laptop at home, but not at work, or they can sync on their 3G phone but not their PC). So it seems to be some sort of interaction between the client's network and our servers.

My current best guess is that this variability may be caused by different "timeout" behavior by different networks, that some networks will consistently give up if a connection is too slow to establish, and others will work fine. So our overloaded balancers may be generally slow to establish connections, and this is handled worse by some networks than others. (But this is just a guess.)

To try to solve all of these problems, we have purchased three high-performance load balancers (A10 Networks AX 2500) to replace the older equipment. Our Operations team is going to try to deploy one of these units into the data center today. This is a bit of an emergency procedure that will probably result in some brief outages of various services through the rest of the day (e.g. 5 minutes at a time). If this procedure is successful, then we are hopeful that this will handle the load that we are currently experiencing.

I will post an update a later today once we see how this goes.

---------------------------------------------------------

Edit (January 5th, 7pm PST):

---------------------------------------------------------

We just deployed the new load balancer to handle all incoming traffic to http://www.evernote.com. It seems to be working well. It may take a little while for your DNS caches to update, but most people should start going through this new box within the next hour. We hope this will resolve the outstanding synchronization issues.

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Do you load-balance by device? I can sync fine with my iPhone while the PC on the same WLAN has problems - I presume both take an identical route to evernote's servers. Additionally, I'm quite unsatisfied with your answer to the problem. I'm a paying customer and feel that I should be treated differently than a free user. Your approach distinguishes between new users and existing ones ... Why not throttle communication for free users?

-Stefan

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Thanks for the update Dave.

I'm a premium user too, but wouldn't expect nor condone a two-tiered system of access to Evernote. The two-tiered aspect of free/premium in bandwidth allowances, file types allowed and the priority of text recognition in images is more than enough to differentiate between free and premium.

IMHO free users not always having access is a false economy. We all depend on the growth and success of Evernote so that Evernote continues to exist and develop in the future. The growth of Evernote depends on the use it for free, upgrade when you want model. Not allowing continuous access to free users would cripple that model.

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sync hangs on PC here in france too:

1 <1 ms <1 ms <1 ms 192.168.3.251

2 1 ms <1 ms 1 ms 81.255.201.222

3 23 ms 23 ms 18 ms 81.54.157.33

4 22 ms 23 ms 21 ms GIGA-3-2-7.NTSP2.Nantes.transitip.raei.francetelecom.net [81.52.2.41]

5 21 ms 19 ms 19 ms 81.253.234.37

6 21 ms 19 ms 21 ms ge-3-1-0-0.ncnan102.Nantes.francetelecom.net [193.253.92.126]

7 19 ms 21 ms 19 ms xe-5-0-1-0.nrnan202.Nantes.francetelecom.net [193.252.99.242]

8 29 ms 29 ms 27 ms 193.252.99.246

9 26 ms 28 ms 28 ms telia-4.GW.opentransit.net [193.251.252.22]

10 26 ms 29 ms 25 ms prs-bb1-link.telia.net [80.91.245.30]

11 116 ms 118 ms 120 ms ash-bb1-link.telia.net [80.91.251.98]

12 234 ms 213 ms 184 ms sjo-bb1-link.telia.net [80.91.252.220]

13 187 ms 184 ms 186 ms internap-ic-140172-sjo-bb1.c.telia.net [213.248.81.134]

14 209 ms 234 ms 228 ms border3.pc1-bbnet1.sje.pnap.net [66.151.144.9]

15 179 ms 182 ms 184 ms qts-28.border3.sje.pnap.net [70.42.255.234]

16 180 ms 184 ms 180 ms 205.234.0.42

17 227 ms 226 ms 222 ms www.evernote.com [205.234.25.136]

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Sync hangs here too

C:\Documents and Settings\CHP>tracert www.evernote.com

Tracing route to www.evernote.com [205.234.25.136]

over a maximum of 30 hops:

1 4 ms 1 ms 1 ms 192.168.254.1

2 24 ms 16 ms 17 ms 217.5.98.5

3 20 ms 18 ms 19 ms 217.237.152.182

4 30 ms 20 ms 19 ms f-ea5-i.F.DE.NET.DTAG.DE [62.154.16.165]

5 20 ms 20 ms 19 ms ffm-b6-link.telia.net [213.248.90.129]

6 20 ms 20 ms 96 ms ffm-bb1-link.telia.net [80.91.249.81]

7 225 ms 152 ms 155 ms ash-bb1-link.telia.net [80.91.246.58]

8 210 ms 306 ms 204 ms sjo-bb1-link.telia.net [80.91.252.220]

9 227 ms 204 ms 204 ms internap-ic-140172-sjo-bb1.c.telia.net [213.248.

81.134]

10 227 ms 204 ms 189 ms border3.pc1-bbnet1.sje.pnap.net [66.151.144.9]

11 190 ms 241 ms 191 ms qts-28.border3.sje.pnap.net [70.42.255.234]

12 227 ms 189 ms 221 ms 205.234.0.42

13 242 ms 227 ms 284 ms www.evernote.com [205.234.25.136]

Trace complete.

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Microsoft Windows XP [版本 5.1.2600]

© 版权所有 1985-2001 Microsoft Corp.

C:\Documents and Settings\user>tracert http://www.evernote.com

Tracing route to http://www.evernote.com [205.234.25.136]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1

2 2 ms 2 ms 3 ms 180.155.212.1

3 3 ms 2 ms 2 ms 124.74.58.69

4 2 ms 2 ms 2 ms 124.74.209.201

5 3 ms 2 ms 2 ms 61.152.86.182

6 108 ms 110 ms 109 ms 202.97.33.38

7 7 ms 4 ms 5 ms 202.97.33.254

8 167 ms 166 ms 167 ms 202.97.51.182

9 165 ms 165 ms 165 ms 218.30.54.182

10 160 ms 160 ms 160 ms internap-ic-140172-sjo-bb1.c.telia.net [213.248.

81.134]

11 160 ms 159 ms 159 ms border3.pc2-bbnet2.sje.pnap.net [66.151.144.71]

12 185 ms 185 ms 185 ms qts-28.border3.sje.pnap.net [70.42.255.234]

13 183 ms 182 ms 185 ms 205.234.0.42

14 299 ms 290 ms 300 ms http://www.evernote.com [205.234.25.136]

Trace complete.

C:\Documents and Settings\user>tracert http://www.evernote.com

Tracing route to http://www.evernote.com [205.234.25.136]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1

2 2 ms 2 ms 2 ms 180.155.212.1

3 3 ms 2 ms 2 ms 124.74.58.69

4 3 ms 2 ms 2 ms 124.74.209.201

5 3 ms 2 ms 2 ms 61.152.86.182

6 106 ms 105 ms 106 ms 202.97.33.38

7 4 ms 5 ms 4 ms 202.97.33.254

8 * 166 ms 165 ms 202.97.51.182

9 * 164 ms * 218.30.54.182

10 * * 160 ms internap-ic-140172-sjo-bb1.c.telia.net [213.248.

81.134]

11 160 ms 160 ms * border3.pc2-bbnet2.sje.pnap.net [66.151.144.71]

12 * * * Request timed out.

13 * 279 ms * 205.234.0.42

14 * * * Request timed out.

15 * 317 ms 318 ms http://www.evernote.com [205.234.25.136]

Trace complete.

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Emergency reactive solutions such as this concern me as a paying customer. In order to keep me as a paying customer I have to know (not hope) this service works reliably. Yes outages do occur but what concerns me here is:

1) You took so long to diagnose the problem when you knew you had a system nearing capacity ("We noticed that they were approaching the "85%" point about a month ago, and have been actively evaluating and testing replacement equipment in our test lab"). This does not inspire confidence in me that your team has a complete understanding how your systems work and interact.

2) You are using equipment you haven't completely tested and are putting it into production to 'solve' the problem.

Additionally, I would hope as a customer service effort you will offer a time extension to affected users' accounts for this inconvenience.

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it's now ok for me, EN syncs normally :)

For your information, yesterday with 2 PC on the same router, one (XP) did not synchronise (it had several notes for 20MB to upload) and for the other (W7) (nothing to upload) everything was fine.

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swa -

No, the load balancers don't do anything intentionally different for iPhone versus PC, but the networking code on your computer or device may behave differently on different operating systems. I.e. if a server is slow to respond, your PC may give up and quit at a different point than iOS. Try again today and see whether it now works correctly.

TheGurkha -

Both Free and Premium users were in the same boat for these networking issues. The only distinction was whether Free clients would use SSL to send data back and forth to Evernote. We originally put SSL in the "services that cost us more money, so go to people who pay us" bucket. Now, we decided to bite the bullet and pay this cost for all users, including Free users.

Jpetrovski -

I do understand your frustration, and our Support staff will always give a refund whenever possible if a user isn't happy with their service. We will be discussing the reasons that this problem caught up with us in the way it did to prevent issues like this in the future. In the past year, we have more than doubled in size, both in users and in infrastructure, and we have avoided issues like this by more carefully monitoring our systems to prevent disruptions. This has allowed us to avoid the "we're overloaded" problems that have plagued some other growing Internet services, but this is a case where we were unsuccessful.

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Thanks for the update. I was pleased to see that I had a successful sync from my Mac this morning (both uploading and downloading notes worked fine). As others have expressed, I am concerned about operating at 85% capacity when you know you are experiencing intense growth. I truly rely on Evernote throughout my day and the troubles have been quite a challenge.

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You guys still rock.

It's a great product, and I'm confident that you'll do whatever it takes to get things moving along swimmingly.

Thanks!

Chris

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FYI, Syncing seems to be moving at its old quick pace.

Emails that I sent to EN yesterday morning have not made it to the web or my PC. An email sent this morning has synced. Should I assume yesterdays emails are lost? Allow some period of time for the system catch up? Thanks.

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csihilling - your email may have been queued for delivery somewhere, and may still go through. Did you receive any "this email has been delayed, will retry in XXX hours" messages?

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Did you receive any "this email has been delayed, will retry in XXX hours" messages?

I did not receive such a message.

Also, totally unrelated, but so you know, there is a username CillNonee which is spamming multiple threads.

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In that case, it's possible that the email was lost, although it should have been queued somewhere along the pipeline. I.e. I'm not sure where it could have gotten completely lost...

I can't find any 'CillNonee' user on the forum, or any obvious spamming when I skim the forum activity thread, but I'll spend a little more time on the general forums tomorrow after we catch a little sleep. (I delete a handful of spammer accounts every week, so maybe you saw one that I've since deleted.)

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Still seeing errors this morning (I removed user name below)

Evernote for Windows 4.1.0.3431 (116979) Public

OS: Windows 6.1.7600

User: ******

Memory: 21.1MB

Created: 2011/01/04 08:27:37

---

Log opened on 2011/01/04 08:25:44 (UTC-6:00)

08:25:44 [4848] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe"

08:25:45 [4848] Opened database: C:\Users\********\AppData\Local\Evernote\Evernote\Databases\*******.exb (192MB Fixed)

08:25:49 [3836] 0% Authenticating user "******"

08:25:50 [3836] 0% Can't send HTTP request, error: INTERNET_SECURITY_CHANNEL_ERROR

08:25:50 [3836] 0% Session terminated abnormally, elapsed time: 1s

08:25:50 [3836] 0% * 0s (0%) spent in EDAM RPC

08:25:58 [3836] 0% Authenticating user "******"

08:25:59 [3836] 0% Can't send HTTP request, error: INTERNET_SECURITY_CHANNEL_ERROR

08:25:59 [3836] 0% Session terminated abnormally, elapsed time: 0s

08:25:59 [3836] 0% * 0s (0%) spent in EDAM RPC

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In that case, it's possible that the email was lost, although it should have been queued somewhere along the pipeline. I.e. I'm not sure where it could have gotten completely lost...

I will note that I had sent in a whole bunch of email notes[1]. I also happen to run the mail server where I work (where the notes were queued). I'll note that last night (~20:00 CST) I flushed the queued email to Evernote. All of the email was sent to Evernote. My notes have been showing up, however, one at a time every 15 mins-2 hours since then.

I have faith they'll eventually show up.

Now... If only there was an offline Linux client, I'd be much less worse off if this would happen again... :)

-Jeff

[1] I use a copier/scanner to scan my notes in and I've programmed my evernote email address into it.

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In the past 20 minutes the synchronization errors have returned as bad as they were yesterday for me. I have verified local network connectivity.

traceroute to www.evernote.com (205.234.25.149), 64 hops max, 52 byte packets

4 rdc-24-94-161-34.kc.rr.com (24.94.161.34) 24.950 ms 21.416 ms 22.089 ms

5 ae-5-1.cr0.chi30.tbone.rr.com (66.109.6.112) 22.375 ms 21.572 ms 22.350 ms

6 ae-1-0.pr0.chi10.tbone.rr.com (66.109.6.155) 22.180 ms 46.087 ms 23.295 ms

7 chi-bb1-link.telia.net (213.248.76.97) 41.714 ms 21.607 ms 38.390 ms

8 sjo-bb1-link.telia.net (213.248.80.25) 73.491 ms 72.479 ms 73.555 ms

9 internap-ic-140172-sjo-bb1.c.telia.net (213.248.81.134) 72.952 ms 72.807 ms 73.361 ms

10 border3.pc2-bbnet2.sje.pnap.net (66.151.144.71) 73.751 ms 75.285 ms

border3.pc1-bbnet1.sje.pnap.net (66.151.144.9) 73.411 ms

11 qts-28.border3.sje.pnap.net (70.42.255.234) 73.357 ms 75.965 ms 73.585 ms

12 205.234.0.42 (205.234.0.42) 73.706 ms 75.665 ms 73.606 ms

13 205.234.25.149 (205.234.25.149) 73.282 ms 74.505 ms 92.929 ms

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I had one email sync to Evernote this morning. But one I sent 30 minutes ago is still “missing in action.” Worse, now every time I attempt to sync, I get an error message.

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In that case, it's possible that the email was lost, although it should have been queued somewhere along the pipeline. I.e. I'm not sure where it could have gotten completely lost...

I can't find any 'CillNonee' user on the forum,

Emails from last night are trickling into my EN inbox. The ones from yesterday morning are not. I'll assume lost and resend.

Someone else got the spammer, it's gone now.

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I am no longer able to login from my iPad or iPhone :-(

In the past when this has happened Evernote has said reinstall the apps and the issue goes away, but then I have to wait for ages while I reset all my locally held notebooks and the data is downloaded yet again meaning that I can't work with Evernote until all the files have been downloaded and I can get at the information I need.

This is beginning to get really frustrating :-((

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TheGurkha -

Both Free and Premium users were in the same boat for these networking issues. The only distinction was whether Free clients would use SSL to send data back and forth to Evernote. We originally put SSL in the "services that cost us more money, so go to people who pay us" bucket. Now, we decided to bite the bullet and pay this cost for all users, including Free users.

Fully understood. (I think with hindsight I should have prefaced my original post with '@swa'.)

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I haven't had time to fully follow up, but I did see one of the AWOL email notes from yesterday morning, did show up on one computer... I'll have time to followup more closely, a bit later.

Thanks to Dave & the EN staff who apparently spent the night working on this & trying to get it resolved.

UPDATE: Found a second AWOL email note from yesterday morning...

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]Dave Engberg said:

The older equipment was pushed to the "100%" point at the start of the week, sooner than we expected. This was triggered by two recent changes that disrupted our gradual capacity growth:

1. To increase security for all of our users, we started to use secure SSL communications from all of our clients and web interfaces, even for Free users. Previously, Free users would only use SSL communication for the initial "log in" step. Since SSL communications are more computationally expensive, this led to a spike in our hardware's CPU usage.

2. We've experienced explosive growth from mobile devices synchronizing with Evernote. In particular, usage of our Android client grew by more than 1500% in 2010, and the recent versions offer synchronization options that trigger more frequent communication with our servers.

I'm not a computer expert but I would think the recent decision (Dec 16) to let users upload twice the amount of data each month would play a part in maxing out the servers.

http://blog.evernote.com/2010/12/16/our ... m-invites/

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Thanks for the update, and for your openness in letting us know what's up. As I've said before, that spirit of openness is one of the things I most appreciate about Evernote.

Best of luck with the server issues.

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Premium user - love the product.

Only comment is for an outage like this, I'd make a service disruption notation on the evernote.com home page (rather than having to guess and browse the forums)

And remember, it's not that outages happened, it's how you (openly) deal with them that stands out.

Keep up the good work

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We spent another 30 minutes trying to figure out why the "new" equipment we installed was randomly failing to finish the SSL handshake with some connections. We finally gave up and rebooted it, and now it's been working fine with no errors.

We're going to keep an eye on it, but please try again now ... we think that this is working again.

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Just checked & both of my computers now have the same number of notes. (YAY!) Which means the ~100 notes I added to one computer yesterday, finally got sync'd to the 2nd computer. I'm also seeing more of the emailed notes (from yesterday) showing up.

(Crossing fingers & knocking on wood...)

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Thank you for your honesty. It is a refreshing difference to those "We are improving our service!"-Nonsense I usually get. For five Bucks a month it is OK, if there are some glitches!

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I'm not a computer expert but I would think the recent decision (Dec 16) to let users upload twice the amount of data each month would play a part in maxing out the servers.

http://blog.evernote.com/2010/12/16/our ... m-invites/

True, good point. That has increased the number of bytes coming in to Evernote, but wouldn't have quite as much impact on the number of new SSL connections being made. So it wasn't the straw that broke the elephant's back, but it certainly didn't help matters.

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Only comment is for an outage like this, I'd make a service disruption notation on the evernote.com home page (rather than having to guess and browse the forums)

Thanks, we try to maintain the http://status.evernote.com/ feed with up-to-date information, but this could use more exposure on various pages of our web site.

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Not to beat a dead horse, but the situation is certainly not resolved. I haven't been able to sync notes for at least 2 days and as of 11 am EST nothing has changed.

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Incredible product - Absolutely love evernote and I feel for their support team that has to deal with this right in the new year.

I also have sent about a dozen emails yesterday and today, and some have been sync'ed and others are still missing. Like others, some of my later emails have been sync'ed and others are still missing.

What's scary for me is that I received no bounce back message for the missing emails, and have to manually reconcile my sent items to my Evernote notebook... That's the only way for me to figure out what emails didn't get sync'ed.

Like many others I use Evernote as a critical part of my workflow and it's scary to know that some emails are randomly missing and there's no bounceback or undeliverable error. I'm unfortunately going to stop using evernote as part of my workflow.

I still love the product and will keep using it, it's still worth every penny. It's just too bad I can't rely on it. Hopefully in the future the email feature will be bulletproof or at least have a reliable bounce notification if something doesn't go through.

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or at least have a reliable bounce notification if something doesn't go through.

If you read the thread(s), you'll find it's not that the emails are bouncing. They have been received. They just weren't being added to our accounts. As of today, most of us are seeing emails sent yesterday being added to our accounts.

If you choose to leave EN, that's certainly your choice. But no need to cite an inaccurate reason.

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burgers:

I think you probably skimmed through my post:

Quote from my post:

"I still love the product and will keep using it, it's still worth every penny."

and RE: Missing emails.

If you read the thread completely you will notice that many users are reporting the exact same issue. Some emails are being sync'ed and others are not. And there's no rhyme or reason as to which emails are being synchronized.

Example: I sent emails #1 through #10. Email #3, #7 and #9 were sync'ed, and there's no sign of emails 1,2,4,5,6,8 or 10.

Hope that clears things up. Let me know what is inaccurate.

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Hello:

I write only because the entry above this indicates that you believe you have resolved the current issues.

Yesteday I had no ability to forward emails and intermittent synching problems.

Things seemed to be back to normal this morning (US CST). Since about 10:00 a.m., however, I have not been able to sych from either my iPad or my desktop. It seems to be hanging up at the authentication stage, then timing out.

I am also once again unable to forward emails.

Again, I'm passing this along just in case you think everything is hunky dory, when it's not.

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I'm trying to acccess www.evernote.com and getting no reply; This is from multiple systems that I'm seeing this behavior..

On the plus side I did just do a sync from the windows evernote client and it worked quickly..

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I'm still having problems too. Was able to sync this moring from home, but not from work.

Not sure of what firewall/router we have here. Log says my database is same as whats online but I know thats not true.

Heres a partial log file, the names have been changed to protect the guilty:

Evernote for Windows 4.1.0.3381 (115727) Prerelease

OS: Windows 6.1.7600

User: dude

Memory: 28.5MB

Created: 2011/01/04 10:00:54

---

Log opened on 2011/01/04 09:56:26 (UTC-8:00)

09:56:26 [3376] Command line: "C:\Users\leetsp\AppData\Local\Apps\Evernote\Evernote v. 4.1 Prerelease\Evernote.exe"

09:56:27 [3376] Opened database: C:\Users\***\Documents\My Notes\Databases\dude.exb (499MB Fixed)

09:56:31 [4528] 0% Authenticating user "dude"

09:56:31 [4528] 0% Connecting to www.evernote.com

09:56:31 [4528] 0% * loaded updateCount: 41488

09:58:27 [1696] AutoUpdate: checking for update at: http://update.evernote.com/prerelease/E ... update.xml

09:58:27 [1696] Received status code 200 when accessing URL http://update.evernote.com/prerelease/E ... update.xml

09:58:27 [1696] AutoUpdate: no update found, remote revision is the same as the local revision (115727)

09:58:27 [1696] Received status code 200 when accessing URL http://update.evernote.com/prerelease/E ... en-us.html

10:00:21 [4528] 0% Can't query HTTP request info (status code), error: INTERNET_INCORRECT_HANDLE_STATE, last error: HTTP_INVALID_SERVER_RESPONSE

10:00:21 [4528] 0% Session terminated abnormally, elapsed time: 3m 49s

10:00:21 [4528] 0% * 3m 50s (100%) spent in EDAM RPC

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burgers:

I think you probably skimmed through my post:

Quote from my post:

"I still love the product and will keep using it, it's still worth every penny."

I guess I misunderstood this part:

I'm unfortunately going to stop using evernote as part of my workflow.

Regarding...

and RE: Missing emails.

If you read the thread completely you will notice that many users are reporting the exact same issue. Some emails are being sync'ed and others are not. And there's no rhyme or reason as to which emails are being synchronized.

Example: I sent emails #1 through #10. Email #3, #7 and #9 were sync'ed, and there's no sign of emails 1,2,4,5,6,8 or 10.

Hope that clears things up. Let me know what is inaccurate.

I will note that I had sent in a whole bunch of email notes[1]. I also happen to run the mail server where I work (where the notes were queued). I'll note that last night (~20:00 CST) I flushed the queued email to Evernote. All of the email was sent to Evernote. My notes have been showing up, however, one at a time every 15 mins-2 hours since then.
Emails from last night are trickling into my EN inbox.
I haven't had time to fully follow up, but I did see one of the AWOL email notes from yesterday morning, did show up on one computer... I'll have time to followup more closely, a bit later.

Thanks to Dave & the EN staff who apparently spent the night working on this & trying to get it resolved.

UPDATE: Found a second AWOL email note from yesterday morning...

And from other threads on the subject:

Interestingly, just after the brief period of being unable to access Evernote, my desktop client updated and shows one of the missing e-mails - the first one. So there's hope the others will turn up.
All my missing notes have FINALLY APPEARED YES! Looks like they are back up for now.......and yes i will echo what he said.......YOU DON'T KNOW HOW BAD YOU NEED SOMETHING TILL IT'S GONE!!!

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Unable to sync today from either PC or android phone. Either timeout or unable to connect to evernote server error.

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Its strange, I'm having problems with one machine only.

IE opens all sites fine, BlackBerry syncs fine, desktop PC syncs fine. The laptop hasn't been doing it since last Friday.

Trace route gives me the following:

Tracing route to http://www.evernote.com [205.234.25.136]

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1

2 10 ms 10 ms 10 ms 217.32.145.233

3 11 ms 10 ms 12 ms 217.32.146.46

4 14 ms 14 ms 14 ms 213.120.181.94

5 14 ms 13 ms 13 ms 213.120.179.50

6 14 ms 14 ms 14 ms 213.120.179.182

7 14 ms 14 ms 13 ms acc2-10GigE-10-3-0.sf.21cn-ipp.bt.net [109.159.2

51.225]

8 20 ms 19 ms 19 ms 109.159.251.137

9 20 ms 20 ms 19 ms transit2-xe-1-0-0.ilford.ukcore.bt.net [194.72.7

.34]

10 20 ms 20 ms 20 ms t2c2-ge8-0-0.uk-ilf.eu.bt.net [166.49.168.113]

11 20 ms 20 ms 19 ms t2c1-p3-0-1.uk-lon1.eu.bt.net [166.49.208.2]

12 21 ms 21 ms 21 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.102]

13 22 ms 22 ms 21 ms 166-49-211-34.eu.bt.net [166.49.211.34]

14 22 ms 22 ms 22 ms ldn-bb2-link.telia.net [80.91.251.14]

15 98 ms 122 ms 99 ms ash-bb1-link.telia.net [213.248.65.210]

16 172 ms 172 ms 173 ms sjo-bb1-link.telia.net [80.91.248.204]

17 174 ms 175 ms 170 ms internap-ic-140172-sjo-bb1.c.telia.net [213.248.

81.134]

18 174 ms 176 ms 176 ms border3.pc2-bbnet2.sje.pnap.net [66.151.144.71]

19 175 ms 175 ms 172 ms qts-28.border3.sje.pnap.net [70.42.255.234]

20 178 ms 177 ms 177 ms 205.234.0.42

21 173 ms 175 ms 177 ms http://www.evernote.com [205.234.25.136]

Trace complete.

I should add my latest log note shows the following:

Log opened on 2011/01/04 18:33:15 (UTC+0:00)

18:33:15 [1908] Command line: "C:\Documents and Settings\Anand\Local Settings\Application Data\Apps\Evernote\Evernote\Evernote.exe"

18:33:16 [1908] Opened database: C:\Documents and Settings\Anand\Local Settings\Application Data\Evernote\Evernote\Databases\username.exb (70.4MB Fixed)

18:33:19 [5272] 0% Authenticating user "username hidden"

18:33:21 [5272] 0% Connecting to www.evernote.com

18:33:21 [5272] 0% * loaded updateCount: 427

18:33:21 [5272] 0% Synchronizing ads

18:33:21 [5272] 0% Reporting 20 ads, language: "en"

18:33:21 [5272] 0% * clientProperty: [client]=[EvernoteWindows]

18:33:21 [5272] 0% * ad id=256, impression time=0 count=0

18:33:21 [5272] 0% * ad id=476, impression time=240 count=2

18:33:21 [5272] 0% * ad id=498, impression time=240 count=2

18:33:21 [5272] 0% * ad id=470, impression time=0 count=0

18:33:21 [5272] 0% * ad id=439, impression time=0 count=0

18:33:21 [5272] 0% * ad id=269, impression time=0 count=0

18:33:21 [5272] 0% * ad id=270, impression time=0 count=0

18:33:21 [5272] 0% * ad id=246, impression time=0 count=0

18:33:21 [5272] 0% * ad id=497, impression time=0 count=0

18:33:21 [5272] 0% * ad id=141, impression time=120 count=1

18:33:21 [5272] 0% * ad id=485, impression time=0 count=0

18:33:21 [5272] 0% * ad id=436, impression time=0 count=0

18:33:21 [5272] 0% * ad id=496, impression time=0 count=0

18:33:21 [5272] 0% * ad id=258, impression time=360 count=3

18:33:21 [5272] 0% * ad id=487, impression time=0 count=0

18:33:21 [5272] 0% * ad id=483, impression time=0 count=0

18:33:21 [5272] 0% * ad id=491, impression time=0 count=0

18:33:21 [5272] 0% * ad id=486, impression time=0 count=0

18:33:21 [5272] 0% * ad id=461, impression time=120 count=1

18:33:21 [5272] 0% * ad id=217, impression time=0 count=0

18:35:15 [1804] AutoUpdate: checking for update at: http://update.evernote.com/public/ENWin4/update.xml

18:35:15 [1804] Received status code 200 when accessing URL http://update.evernote.com/public/ENWin4/update.xml

18:35:15 [1804] AutoUpdate: no update found, remote revision is 115112, local revision is 115466

18:49:38 [1908] Loading embedded browser url: http://www.evernote.com/about/trunk/?layout=inapp

18:53:04 [5272] 0% TException: Can't send HTTP request, error: INTERNET_CONNECTION_RESET

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I still can't sync my @evernote Windows client and can't log in via evernote.com. Strangely enough my iPod client IS able to sync.

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May be unrelated, but I can create a simple note in the web client, but it refuses to save.

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All of yesterdays emails have arrived. Just sent a test email, manally synced in less than a minute and the email had arrived. Fixed for me.

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Tracing route to http://www.evernote.com [205.234.25.136]

over a maximum of 30 hops:

1 73 ms <1 ms <1 ms 192.60.244.1

2 1 ms 1 ms 1 ms 172.31.179.28

3 1 ms 1 ms <1 ms nrt3nfga.ui.unisys.com [172.31.179.1]

4 * * * Request timed out.

5 * * * Request timed out.

6 61 ms * 60 ms 12.87.211.41

7 64 ms * 63 ms cr2.phlpa.ip.att.net [12.123.224.166]

8 57 ms 63 ms 60 ms cr2.phlpa.ip.att.net [12.122.107.117]

9 53 ms 48 ms 57 ms cr1.wswdc.ip.att.net [12.122.4.54]

10 74 ms 89 ms 58 ms wswdc01jt.ip.att.net [12.122.82.221]

11 52 ms 48 ms 42 ms 192.205.37.54

12 56 ms * 70 ms ae-1.r21.asbnva02.us.bb.gin.ntt.net [129.250.4.6

]

13 136 ms 135 ms 136 ms ae-4.r20.snjsca04.us.bb.gin.ntt.net [129.250.4.1

03]

14 136 ms 136 ms 140 ms ae-1.r06.snjsca04.us.bb.gin.ntt.net [129.250.5.1

3]

15 * * 121 ms xe-0-0-0-4.r06.snjsca04.us.ce.gin.ntt.net [128.2

41.219.130]

16 * 137 ms 127 ms border3.pc2-bbnet2.sje.pnap.net [66.151.144.71]

17 127 ms 137 ms 135 ms qts-28.border3.sje.pnap.net [70.42.255.234]

18 138 ms 132 ms 127 ms 205.234.0.42

19 142 ms 139 ms 119 ms http://www.evernote.com [205.234.25.136]

Trace complete.

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I have had the same problems as all of the above. Indeed the connection is going through "internap.te1-3.ar1.snv2.gblx.net".

Please resolve this as soon as possible, this is one of the programs that I have come to depend on because of how much I like it.

Thanks for the good work.

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We're no longer seeing any of the previous symptoms of the original problem. If you're still having synchronization problems from your PC or Mac, it may no longer be related to these networking issues. Try to sync one more time with the Sync button, and then check the last dozen lines under: Help > Activity Log...

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We're no longer seeing any of the previous symptoms of the original problem. If you're still having synchronization problems from your PC or Mac, it may no longer be related to these networking issues. Try to sync one more time with the Sync button, and then check the last dozen lines under: Help > Activity Log...

Just this moment. I am getting a growl notification of data syncing, but EN app notice of sync failure, and this:

2011-01-04 14:45:28 0x29d6eb70 [ENAppController] ERROR: 0x60919a 0x97608e3b 0xd6c61 0x790a9 0x3373 0x16eaef 0x187484 0x9399edfd 0x9399e9a4 0x921dc155 0x921dc012

2011-01-04 14:45:28 0x29d6eb70 [ENSyncEngine] ERROR: Sync exception: TTransportException: Could not make HTTP request

userInfo = {

NSStackTraceKey = "0x60919a 0x97608e3b 0xd6c61 0x790a9 0x3373 0x16eaef 0x187484 0x9399edfd 0x9399e9a4 0x921dc155 0x921dc012";

error = Error Domain=NSURLErrorDomain Code=-1001 UserInfo=0x296b5a40 "timed out";

}

2011-01-04 14:45:28 0x29d6eb70 [ENSyncEngine] INFO: Sync complete.

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Still not fixed for me. The client just sits there at 50% while trying to sync, and the website won't load (eventually I get a server connection reset). The iphone app seems to be working, but that's all. The client log just says

11:31:49 [2860] Received status code 200 when accessing URL http://update.evernote.com/public/ENWin4/update.xml

11:31:49 [2860] AutoUpdate: no update found, remote revision is 115112, local revision is 116979

I tried force quitting it and reloading, but it still does the same. Other people on twitter are reporting issues too. Emails are being picked up by the iphone client, so that's good. But if I want to do any Rich editing, I'm kind of stuck right now.

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We're no longer seeing any of the previous symptoms of the original problem. If you're still having synchronization problems from your PC or Mac, it may no longer be related to these networking issues. Try to sync one more time with the Sync button, and then check the last dozen lines under: Help > Activity Log...

I hope someone is providing sustenance & cots...

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Having the same problem. It's frustrating and wasting time. Sync is going thru the suspect Comcast router. Interestingly my cell phone syncs fine (via Verizon Wireless).

Tracing route to www.evernote.com [205.234.25.149]

over a maximum of 30 hops:

1 12 ms 1 ms 1 ms 173-13-205-70-WashingtonDC.hfc.comcastbusiness.net [173.13.205.70]

2 18 ms 23 ms 20 ms 73.125.90.1

3 10 ms 19 ms 19 ms te-7-4-ur01.whitemarsh.md.bad.comcast.net [68.85.112.149]

4 8 ms 9 ms 9 ms te-8-2-ur02.whitemarsh.md.bad.comcast.net [68.87.129.170]

5 12 ms 17 ms 10 ms te-0-2-0-0-ar03.whitemarsh.md.bad.comcast.net [68.87.129.165]

6 17 ms 16 ms 18 ms pos-1-6-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.90.17]

7 17 ms 17 ms 24 ms tengigabitethernet1-4.ar5.NYC1.gblx.net [64.208.222.57]

8 107 ms 105 ms 120 ms INTERNAP.te1-3.ar1.snv2.gblx.net [64.210.28.142]

9 233 ms 228 ms 251 ms border3.pc1-bbnet1.sje.pnap.net [66.151.144.9]

10 102 ms 100 ms 98 ms qts-28.border3.sje.pnap.net [70.42.255.234]

11 95 ms 100 ms 110 ms 205.234.0.42

12 96 ms 99 ms 98 ms 205.234.25.149

Trace complete.

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I hope someone is providing sustenance & cots...

Pizza is the usual thing around here, for sustenance. Cots --> sleeping, not allowed...

~Jeff

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If you're having problems on a Mac, can you try logging in to your account on the web from Safari and say whether that works without problems?

If you're having problems on Windows, can you try logging in from IE?

This will use the same networking transit to the same machines that are used for sync, so it should exercise the same networking. (Don't use Chrome, Firefox, etc. ... those don't use the same operating system networking layers that we do.)

If the browser works fine, but your client won't sync, can you please try a reboot just to completely clear out any cached DNS entries, etc.?

Thanks

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