gbarry 2,658 Posted April 24, 2013 Share Posted April 24, 2013 We would like to thank everyone for joining us on the webinar on April 19th. Below are the questions that were asked throughout the webinar for everyone to review. If you would like to find out about future webinars, please go to the following link. http://evernote.com/business/resources/webinars/ Question: Our company is not allowed to keep data in the cloud. Can Evernote Business keep and sync shared notebooks on a local server?Answer: No, the beauty of Evernote hosting your data on ourservers is that we ensure your data's availability, security, andsyncing across all platforms on your behalf. Question: What is the purpose of having multiple administrators?Answer: You can create as many administrators as you wouldlike on your account. Additional administrators are a good idea to haveincase someone is out of the office or is unavailable. Question: I have created personal notebooks that have information I need to put into the business account. How would I accomplish this?Answer: You can move notes from personal notebooks to businessnotebooks on the desktop clients by selecting the notes, right clickingthe notes and selecting the Move to Notebook option. Select thebusiness notebook to move the notes into, and you are done.Question : How do I know which notebook I am looking at?Answer: When you are looking at a note, the top left of thenote on Mac and the top right of the note on Windows will show you whichnotebook the note is a part of. Question: Is the "related results" feature available for Evernote Premium customers?Answer: Yes. You can read more about related results on our blog at the following link. http://blog.evernote.com/blog/2012/12/20/web-clipper-for-safari-gets-related-results-business-support-and-more/Question: I just signed up for Evernote Business and haveseveral thousand notes with scanned documents. How do I move these notesinto Evernote Business with the folder structure intact?Answer: If you are wanting to create the same file structure,you would want to create business notebooks with the same structure thatyou had before. Then, just select the notes from each notebook and movethem to the corresponding new business notebook. One thing to rememberis that notebook stacking is only a personal view and would not apply tosomeone else's view of the notebooks. Question: What is the current limit on notebooks?Answer: You can have 250 personal notebooks and 250 joined/linked notebooks. Question: What tools are available to help convince my co-workers who currently do not use Evernote to use ?Answer: I would recommend looking at the various videos andresources that we have on the Evernote Business site. Please see thelink below.http://evernote.com/business/resources/videos/ Question: Is there a record of notes emailed from a business notebook?Answer: No, there is not a record of notes emailed from a business notebook. Question: Are there any discounts for non-profits?Answer: We do not offer discounts for non-profits for EvernoteBusiness. We are always evaluating our product offerings to determinehow to best meet the needs of our user community. Question: When searching for documents, does it include your business notebooks?Answer: Yes! When you search, it will search through the business notebooks that you have joined to your Evernote account. Question: What happens to an employee's personal notebooks if they leave the company?Answer: Personal notebooks remain with the user. Any personalnotebooks that a user has, will stay with that user, while all thebusiness notebooks will be removed from their account. Question: Does Evernote Business support offline access?Answer: Yes! You can select business notebooks to support offline access. Question: How protected is the data that we put into notebooks?Answer: You can find some great articles about Evernote data and security at the following blog post. http://blog.evernote.com/blog/2011/03/24/evernotes-three-laws-of-data-protection/ Question: When a person joins Evernote Business, what happens to shared personal notebooks?Answer: Shared personal notebooks are not affected when a user joins Evernote Business. Question: Are there any additional security features in Evernote Business?Answer: Evernote Business allows for business information toremain in the business. This means if you have user who leaves theaccount, you can remove the business notebooks from their Evernoteaccount and then retain the business notebooks to share to other userswithin your organization. Also, Evernote Business does not allow for auser to empty the trash, but it allows for an administrator time toreview the notes in the trashcan to see if they should be deleted. Question: Does Evernote Business handle simultaneous editing of the same note?Answer: No. The best way to think about Evernote Business isthat you are collaborating with your team on a notebook level. Eachmember of your team can add their notes to a particular notebook andthen you can have someone curate the notebook to merge notes together. Anyone with modify permissions will be able to edit the same note, butif multiple people edit the same note at the same time, you couldencounter sync errors. Question: How do I migrate a single Evernote Premium account to Evernote Business?Answer: You can signup for Evernote Business by going to www.evernote.com/business and clicking the "Get Started" area. Question: Is it possible to have a discussion thread inside a single note?Answer: Yes. Internally, we have used notes to collectfeedback for new product features and then our product managers willreview the suggestions and write back with comments about suggestionsright into the note. The product managers will post their name next tothe comment to make it easier to see who is asking or commenting on thefeature. Question: If we create a public link for clients to review a note, can we have our branding/logo on it?Answer: No. There is not a way to change the branding at thetop of a public link. I will pass this along to our internal teams as afeature request for consideration. Question: Can Evernote replace a CRM system?Answer: We have seen several clients that have used EvernoteBusiness as a way to track client information for sales and marketing.It does take some planning to figure out the best way you want toorganize the information and make sure your members are tagging andfiling information in a similar method. Question: Can you password protect notebooks?Answer: No, you cannot password protect a notebook. You can password protect data within a note. Question: Can you prevent a user from copying data from a business notebook to their personal notebook?Answer: No, there's no way to block that, much like there's noway to prevent someone from forwarding an email outside of the company,or taking a picutre of their computer screen. Question: How will you notify Tim that he needs to do a task?Answer: One way you could notify Tim is to tag a now with aspecific tag that Tim is reviewing. It will not notify him of theupdate, but if he has a saved search on his system with this tag, hecould periodically search his account for notes with this tag. I havealso seen people use a specific notebook to organize tasks for aspecific group. Once the task is completed, they move this task toanother notebook for the next group to review. Question: Can a note exist in both a personal notebook and a business notebook?Answer: Yes. You could copy a note from a personal notebook toa business notebook and in doing so create an identical note in boththe personal and business notebooks. Question: When a user leaves an organization, are the business notebooks removed from the users account?Answer: Yes. When an administrator removes access to anindividual, the business notebooks will be removed from their Evernoteaccount on their account when they sync the next time. Their personalnotebooks will always remain with the user. Question: If someone is removed from the business account, can administrators see what notebooks the user was a part of?Answer: No, there is not a way to see which notebooks the userwas joined. Administrators can see the notebooks the person was thecreator of in the Manage Notebook area of the Admin Console and changethose notebooks to the new employee's account. Question: Are read only business notebooks protected so no one is able to export the notebook?Answer: Any shared Notebook, regardless the permissionsgranted, e.g., "view only", "modify & share", can be exported by theperson the Notebook is shared with. Question: What features does Evernote Business include?Answer: Evernote Business includes many great features, suchas Business-wide Notebook sharing, smart data ownership, and simple userand data management capabilities. For a complete list of features,visit http://evernote.com/business/features/. Question: Is there a plan to support user groups?Answer: Evernote Business can be tailored for use with anysize Business or user group. At this time, there is no plan to supportuser groups outside of further developing the Evernote Business product. Question: Can stacks be created in the Business Library?Answer: At this time, Business Notebooks cannot be "stacked"in the Business Library. They can, however, only be recommended in theBusiness Library via the Admin Console. Question: I just signed up for Evernote Premium, if I join Evernote Business, what happens to my Premium subscription?Answer: Upon joining an Evernote Business account, EvernotePremium users will receive a redemption code for the amount of timeremaining on the Premium account that they may use to re-upgrade toPremium should they ever leave the Business, or to give to a friend orfamily member. Question: Are the shortcuts on Evernote customizable per user?Answer: Yes, via the preference pane for the desktop version of Evernote, a user may customize the default shortcuts. Question: What is the size limit for a note?Answer: 100MB Question: If someone moves notes into a Business Notebook, can that user remove the information from that Business Notebook?Answer: Only a Business Admin can permanently removeinformation from the Business account. A user may move information from aBusiness Notebook to the trash, but will not be able to delete it. Question: How can you limit duplicate content in an account?Answer: The best way to limit duplicate content in an accountis to make you actively sync your Evernote before and after updatingyour Notes – particularly if you are utilizing multiple devices. Thiswill ensure you are always working on the latest version of your Note,and thus not accidentally duplicating information. Question: If a user leaves the Business, does their account go back to a Personal account?Answer: When a user leaves the Business account, their accountis downgraded to the free version of Evernote. If they were a Premiumuser prior to joining the Business, they can use the code we emailed atthe time of the Business upgrade to return their account to Premiumstatus. Otherwise, a user can upgrade their account to Premium byvisiting www.evernote.com/premium. Question: When will Evernote support offline access on ChromeBook?Answer: By design Chrome OS / Chromebooks are only able to runweb apps. Therefore, Chromebook users are limited to accessing Evernotevia the regular web view. Question: Can a business designate more than one Admin?Answer: Yes! Via the "Manage Users" tab in the Admin Console, Businesses can designate any user on the account as an Admin. Question: Does Evernote collaborate on Google Docs vs share a note for collaboration?Answer: While there is not a direct way to collaborate onGoogle Docs through Evernote, you can share the Google Doc link through ashared Note – allowing an additional, searchable space for notes andideas. Question: If I share a note, there are options for the person to share via Twitter or Facebook. Can I turn that feature off?Answer: Yes, you can "turn off" the ability for a user to share yourshared Note via Twitter or Facebook by modifying the Share Settings ofthe Notebook. Make sure the person you are sharing the Notebook with isonly able to View Notes, View Notes and Activity, or Modify Notes, andNOT Modify and Share Others. Link to comment
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