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paperless Issue with Fujitsu ScanSnap S1500m

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I have used a Fujitsu ScanSnap S1500m on my iMac for the last year to get organized.  I have recently started to try to incorporate keywords into the pdfs I scan to be able to better organize them.


Has anyone had any luck with the highlighting function of the ScanSnap to create keywords?  I have tried everything, different colors, all the settings, and nothing will work.  Occasionally a keyword will come through but it is around 10% of the time.  


Does anyone know of any other forums where I could get ScanSnap help?



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