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      Reach out to Evernote support on Twitter @EvernoteHelps   09/20/2016

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Mobbzy

windows Desktop client stopped syncing in Windows 7

30 posts in this topic

After trying re-installs etc I finally found out that it was content in my notes which caused trouble. In my case removing">>>",  "<<<", and "***" helped and now all syncs as it should

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After trying re-installs etc I finally found out that it was content in my notes which caused trouble. In my case removing">>>",  "<<<", and "***" helped and now all syncs as it should

 

Hello, I have featured your comment in a post at fixEvernoteSync. Drop me a message if you do not wish to have your username mentioned and I will remove it promptly

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Adding "___" to the list of characters that will cause sync issues.  When I removed these, my syncing issue was resolved for those notes.

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Had this problem but got it solved.. heard back from Evernote support and this is what helped:

 

Thank you for contacting Evernote Support. My name is Linda and I'll be happy to assist you today. I believe the issue you're experiencing may be related to some recent security settings changes we've made on our servers. Please note that you must be running at least Windows XP SP3 (or newer) and have Internet Explorer 8 (or newer) installed. Then, to ensure you have the most up-to-date settings, please do the following:

  1. Quit Evernote
  2. Go to your Start menu, then go to Control Panel
  3. Then go to Internet Options > Advanced
  4. Scroll all the way down and check: Use TLS 1.0, Use TLS 1.1, Use TLS 1.2 (if present), and un-check: SSL 2.0 and SSL 3.0
  5. See here for a screenshot: https://www.dropbox.com/s/jfvj9b47g7dqef1/Win-Internet-Options.gif?dl=0
  6. Reopen Evernote

If you continue to have an issue after doing the above or your issue is unrelated to this, please reply to this message and attach your Activity Log by following these steps:

  1. Open Evernote; select Help > Activity Log…
  2. Select Save As… > Desktop > Save
  3. Reply to this email and attach the saved log file

This Activity Log contains a detailed list of the steps the Evernote application performs and will help us diagnose the problem you are experiencing.

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This is my issue. I'm using this at work. It was working fine yesterday, but for some reason today it isn't and restarting, quitting reopening, changing internet options doesn't work, but it works perfectly on my iPhone which is on the exact same network.

 


OS: Windows 6.1.7601 Service Pack 1
User: thwrightstuff
Memory: 59.4 MB
Created: 2016/09/22 10:40:55
---
Bootstrap info: loadedDatabase
<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="https://evernote.com" service_host="www.evernote.com" support_url="https://help.evernote.com/hc/"/></profile></bootstrap_info>
---
10:40:10 [5340] Client synchronization started
10:40:10 [2412] 0% Connecting to www.evernote.com/edam/note/s109
10:40:10 [2412] 0% Connecting account thwrightstuff
10:40:10 [2412] 0% Loaded updateCount: 106
10:40:10 [2412] 0% Usage Metrics: sessionCount=0
10:40:10 [2412] 0% SyncState: devices used: 2
10:40:10 [2412] 0% Client is up to date with the server, updateCount: 106
10:40:10 [2412] 0% Connecting account thwrightstuff
10:40:10 [2412] 0% Connecting account thwrightstuff
10:40:10 [2412] 0% Updating server items
10:40:10 [2412] 0% Creating server note "Various Tasks", resource count: 0
10:40:10 [2412] 0% EDAMNotFoundException: id="Note.notebookGuid" key="71962b04-8e9d-451c-bb58-b6d062a322c2"
10:40:10 [5340] Client synchronization finished, status: failed
10:40:10 [5340] * error: Sync failed due to unexpected problem server side

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