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Etzeitet

(Archived) Is Evernote Business Really Ready?

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Hi there

 

I am an Evernote Premium user and I absolutely love it. In such a short time I have managed to go mostly paperless and now have instant access to my notes and meanderings!

 

Being the head of IT for the company I work for, I quickly started seeing the potential for everyone here to use Evernote. So I look up Evernote Business.

 

I can see from all the blurb Business users have Personal and Business notebooks, and stuff can be quickly shared among all users. This sounds ideal. Currently we use SharePoint for many of our documents but, aside from a few specific use cases, SharePoint is a pain in the backside to use - especially for the less computer literate. EB on the other hand is far more intuitive and flexible regards to the various platforms it supports.

 

However, after looking through the forums I am starting to wonder if Evernote Business is worth the hassle. There are a litany of complaints regarding EB and some appear quite serious. Is EB worth the time/effort or should I wait a while for stuff to be sorted out? Trying to sell a new tool to my colleagues is one thing, quite another if said tool is full of issues!

 

I am also struggling to find out if there are any kind of access restrictions that can be applied on notes/notebooks? I did submit a question to Evernote "Buisness Specialists' but haven't heard a peep, yet.

 

As you can imagine in any business there is information which needs to be shared by some, but is not for the eyes of others. Can these types of restrictions be applied to notes? Making stuff Read-Only is a start, but can I prevent certain users from seeing specific notes/notebooks that are shared to the Business portion of the software? In short, does Evernote Business have any kind of Role-Based Access Control for shared notes and notebooks?

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Hi Etzeitet,

With Evernote Business, you can set restrictions on what type of access rights individuals have to a particular notebook. There are a few ways in Evernote Business to share notebooks to other members that can also help in restricting access as well. 

 

There are two ways to share a notebook within Evernote Business. You can share a notebook to individual users (great for sharing a notebook with a specific team) or you can share the notebook with the business library (the entire company.)  

 

When you go to share a notebook in either of the aways above, you will have the ability to set the permissions on the notebook. You can grant other users the ability to "View Only," which will allow other users to look at the notes, but not able to edit or add content to that notebook. Another option is to grant users "Modify" rights which would allow them to add content and edit content within that notebook.  

 

In the end, if you have content that you want to share and only give specific individuals view only access, I would recommend individually sharing the notebook with that person and not putting the notebook in the business library.  

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Thanks for your reply, Jon. I appreciate it.

 

Do permissions work on a per-user basis, or can I create groups and apply permissions on a per-group basis? There aren't a plethora of potential users so modifying permissions per user shouldn't cause much of an overhead, but groups are preferable - especially for future growth.

 

The fact I can limit what users can and can't see is great. It's a shame the docs don't seem to make any of that obvious. A trial version would be nice!

 

Can you comment on the first part of my post, regarding the apparent problems with Evernote Business? Are these issues isolated events? Have they been addressed?

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Hi Etzeitet and welcome to the forum,

 

Following on from Jon's reply and your additional question.

 

At the moment you can only share by individual or everyone. I am not aware of there being a 'group' share nor has it, to my knowledge been talked about. 

 

There have been a number of teething problems with the business version, but I think as of now it is running well.

 

In your case I would recommend making decisions about who has the ability to change or modify Notes before you start. As with your own Premium version you will have perhaps spotted that if you make a change on one platform then before syncing change the same Note on another platform you are likely to get conflict problems. This is the only thing I feel can cause a headache. Properly managed there is no problem.

 

Not knowing how you would want to use EB I would suggest the following.

 

Make individuals have full rights for specific Notebooks. Others can be invited to view on a case by case basis.

 

Use EB to store specific documents that don't need changing perhaps ever! So for example keeping company policies, or manuals. Maybe the quality control manual which many individuals will need but only one person can change. Just the same as the printed document!

 

As I say difficult to go through all scenarios, but if you keep away from allowing others to alter documents I think you will find EB to be a great bonus to your company. Naturally as an IT man you will appreciate the benefit's of making regular back ups in the unlikely event of things going wrong!

 

Hope that helps.

 

Best regards

 

 

Chris

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I am experiencing problems with sharing notebooks internally and generating shared URLs to notebooks.

 

Before you can assume this functionality will work for you I would recommend testing it against the latest release.

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Hi Etzeitet and welcome to the forum,

 

Following on from Jon's reply and your additional question.

 

At the moment you can only share by individual or everyone. I am not aware of there being a 'group' share nor has it, to my knowledge been talked about. 

 

There have been a number of teething problems with the business version, but I think as of now it is running well.

 

Given there could be dozens or hundreds of users using EB, not being able to group people by role/security level is a huge administrative overhead. Then again, the permissions system in EB appears to be minimal. EB can still be useful for us for things everyone should need access to. Sensitive documents can remain in SharePoint.

 

In your case I would recommend making decisions about who has the ability to change or modify Notes before you start. As with your own Premium version you will have perhaps spotted that if you make a change on one platform then before syncing change the same Note on another platform you are likely to get conflict problems. This is the only thing I feel can cause a headache. Properly managed there is no problem.

 

What system does EB use to resolve conflicts? Does it not lock notes if they are being edited by another user?

 

Before you can assume this functionality will work for you I would recommend testing it against the latest release.

 

Testing is a given, unfortunately I haven't seen a link to a free trial. To test it properly would cost money - money that would be completely wasted if I decide it is not fit for purpose.

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I would proceed with caution if I were you.

 

We too thought of using it as a type of cut-down Sharepoint repository for certain documents.

 

This is a notion which Evernote would not dissuade you to believe.

 

My current evaluation is that the software is generally buggy and support is nowhere near up to scratch based on my experience of enterprise and potential enterprise solutions.

 

Trying to share notes is a nightmare and takes hours.

 

To achieve fast ROI the Evernote marketers are mis-selling this product with daft claims in my view at the moment.  They have little choice and I would be forced to do the same in their position.

 

But the proof of the pudding in this one is in the eating.  And as you say it's not a free meal.  So far for me the money is wasted as the software is duff.

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Hi Etzeitet,

 

I understand how it would be better to have the ability to group people. But as I say this is not a feature which is available as far as I am aware.

 

As I am not an Evernote employee or a software techie I cannot answer how they deal with conflicts. I can say however, that Evernote is not meant to be a live method of communicating with each other. This is something I have seen others misunderstand with how the software works and what it's function is. Remember that Evernote is a storage facility for sharing information, in our case with other business colleagues. It does that exceptionally well.

 

 

Hi dspapps,

 

Very disappointed that you have just given an overview of your feelings rather than quoting specific problems you have experienced.

 

Without going into every one of your statements, I am sharing many thousands of documents with others and have no problem nor does it take 'hours', but the truth is, I have no idea what you mean by 'hours'? To do what may I ask?

 

I have no knowledge of mis-selling nor have I experienced problems with support. Indeed the support is far superior to just about every piece of business software I own in my company, most of which I have to pay serious amounts of money, just to get a fraction of what Evernote give as a standard with their premium, let alone the heightened support from being an Evernote Business user!

 

Best regards

 

 

Chris

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I tried laying out the facts of my difficulties on the forum and via support tickets.  My negative experience so far I hope can be turned around, that is why I am still persisting on here.

 

My experience may not be typical but the basic use case I have is failing.  I am using the Windows client.

 

Every time I generate a hyperlink to a note (internal or external) the software triggers a sync.  As I have said on here before this takes around 1.5-2.5 minutes each time.

 

I have a message on screen saying it is syncing during this time.  This blocks use of the software.

 

My use case is to share stuff with a team.

 

Sharing my stuff in this way does not scale due to the time it takes to generate a hyperlink for each note.

 

I have tried raising a support ticket but the only response is to reduce my sync interval, which is not relevant to this particular issue.

 

It would be helpful if anyone else can indicate if they are experiencing the same issue?

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Hi dspapps,

 

Thank you for coming back with some useful information.

 

What worries me the most about what you have said is the software locks up when you syncing. I use Windows and have never experienced this.

 

Can you put your support ticket number/s up and I will flag your information for attention.

 

Best regards

 

Chris

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#16051-278458

 

 

I added a screen shot of the message I get on screen when trying to generate a link.  Not sure if you can see it.

post-126928-0-89996700-1364304267_thumb.

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Hi Etzeitet,

 

I understand how it would be better to have the ability to group people. But as I say this is not a feature which is available as far as I am aware.

 

As I am not an Evernote employee or a software techie I cannot answer how they deal with conflicts. I can say however, that Evernote is not meant to be a live method of communicating with each other. This is something I have seen others misunderstand with how the software works and what it's function is. Remember that Evernote is a storage facility for sharing information, in our case with other business colleagues. It does that exceptionally well.

 

C6REW, I am under no delusions as to what Evernote is and is not. However, conflicts are a reality with any document/information storage with multiple access. Some documents may never change once created. However, other documents/notes may be works in progress or are updated regularly. With more users, the likelihood of two people editing the same note simultaneously goes up. For Evernote Business to work, it needs a robust way of handling these conflicts.

SharePoint, for its flaws, is very good at conflict management. You can prevent a conflict outright by "locking" a document when you edit it. While locked, the document is Read-Only to everyone else. When no locking occurs, it saves everyone's edits as different versions. So, worst-case, someone can simply merge both sets of changes if necessary. Nothing is lost.

What does Evernote do? Does it accept the most recent save as gospel? Does it automatically merge? Is there any type of locking? At this point I assume it just accepts the most recent change, especially given most if not all clients only sync periodically.

 

At this point I think EB is a nice idea, but there are too many unknowns and deficiencies for it to be a viable tool. I think a few peculiarities with SharePoint are worth it for its extensive features, versus what may turn out to be a massive headache with Evernote Business. I haven't completely convinced myself out of using EB as I believe it could have a place, but just not yet. It doesn't help that there is no trial version of the product. All I have to go on is incomplete documentation and the forums. Neither of which fills me with much confidence.

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As far as I can tell EB does not have traditional versioning, signing, workflow, check in, check out, and conflict management functionality you will find in an enterprise content management system.

 

It is being sold as a 'business document library'.  This term means quite different things to different people and is pretty vague and ambiguous IMO.

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As far as I can tell EB does not have traditional versioning, signing, workflow, check in, check out, and conflict management functionality you will find in an enterprise content management system.

 

It is being sold as a 'business document library'.  This term means quite different things to different people and is pretty vague and ambiguous IMO.

 

I never expected EB to be anywhere close in terms of features with SharePoint or other Enterprise CMS, but I hoped there would be something befitting a product carrying the "Business" moniker. Reading another thread, apparently EB is aimed at companies with "only" a few hundred users. I'm sorry, Evernote team, but on what planet does a few hundred users not need robust change controls and permissions? :/

 

At this point I don't see much benefit over Evernote Free or Premium, other than increased storage. 

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My expectations of what the 'Business Library' did were unrealistic based on what has been delivered today.

 

What were your expectations of this feature?

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#16051-278458

 

 

I added a screen shot of the message I get on screen when trying to generate a link.  Not sure if you can see it.

 

Hi dspapps,

 

I have raised the attention on this one for you.

 

Best regards

 

Chris

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Thanks.  Support were in contact but I think I may not be explaining this correctly.

 

They ask me to sync once before attempting to get any links.  They indicate this will make getting links instant.

 

Unfortunately that is not my experience, as obtaining every link generates a sync (async or synchronous) whether needed or otherwise.

 

I have provided the reproduction steps again and will hope for the best.

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My expectations of what the 'Business Library' did were unrealistic based on what has been delivered today.

 

What were your expectations of this feature?

 

I suppose I was hoping for a more streamlined SharePoint in a sense. SharePoint is great for storing Office documents and ensuring they are only seen by those who should see them. It has good mechanisms to prevent data being lost permanently and can handle conflicts. However, it can be clunky and some things take more clicks/actions than should be necessary. Also, access remotely can be a pain and good luck not going completely batty trying to access it on a mobile browser. Evernote on the other hand excels at letting the user quickly add, edit, find and share notes, all on any platform you like. 

 

If SharePoint was as slick as that, it would be perfect. If Evernote had a decent central repo, it would be perfect!

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#16051-278458

 

 

I added a screen shot of the message I get on screen when trying to generate a link.  Not sure if you can see it.

 

I think you're using two features (and they are very similar) - copy note links, or copy note URL to clipboard. They're going to behave slightly differently... I've emailed you with some more specifics. Let me know if you have any more question by replying to your support ticket!

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#16051-278458

 

 

I added a screen shot of the message I get on screen when trying to generate a link.  Not sure if you can see it.

 

I think you're using two features (and they are very similar) - copy note links, or copy note URL to clipboard. They're going to behave slightly differently... I've emailed you with some more specifics. Let me know if you have any more question by replying to your support ticket!

 

Indeed. IME, there's a difference between copying a note link (which is internal to your EN database) & SHARING (to the world) via URL.  Note links are generated with a sync.  So if you want to copy a note link for a note you added that has already been sync'd, no biggie.  If it's a new note & you want to get the note link, yes, you will need to sync b/c the links are all generated on the EN servers. 

 

OTOH (at least IME), each time you want to share a note (to the world) via a URL, the app must sync b/c these links are not inherently created.  I suspect at least a little part of this is changing permissions b/c you're telling EN you want that particular note to be able to be viewed by anyone in the world with that URL. Once a public URL has been generated for a note (and permissions changed?), the next time you want to share that note, EN does not need to sync b/c the sharing url has already been generated.

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Let's just take the case of sharing a URL with the world.

 

The bottom line is that if I use the Windows client it takes too much time to generate public URLs.  A timed sync takes around 2 minutes.

 

Yesterday I had to generate around 30 links.  This would have taken over an hour to do.

 

If that is by design then great.  For me as a user it is not an efficient way of spending my time.

 

I have found a workaround - using the web client.  It generates the link instantly and I save plenty of time.

 

I am starting to realise that the Windows client may just be the same deal as Sharepoint Workspace, i.e. designed for 'offline' use.

 

It takes too much of my time to repeatedly explain to support and copy/paste my repro steps.

 

If they took the time to webex or similar they would see the 'problem' immediately but instead it takes days of email tennis to get nowhere.

 

The web client works great for public URL generation and I will avoid the Windows client for a while.

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Support confirm that a full sync is needed in Windows client every time a public URL needs to be generated.

 

My own view is that a sync should not be required if there have been no local changes since the last sync.

 

 

 

"

 

 

Yes, you are correct. If you want to copy a note URL to clipboard, a sync

takes place so that it can tell the web server to make it public.



You've found a good workaround, it sounds like, and I apologize that it's
not a more streamlined process from the Windows client itself.


"

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Support confirm that a full sync is needed in Windows client every time a public URL needs to be generated.

 

My own view is that a sync should not be required if there have been no local changes since the last sync.

 

 

 

"

 

 

Yes, you are correct. If you want to copy a note URL to clipboard, a sync

takes place so that it can tell the web server to make it public.

You've found a good workaround, it sounds like, and I apologize that it's

not a more streamlined process from the Windows client itself.

"

 

A few questions,

What operating system are you using?

What version of the Evernote client are you using?

What is your internet connection like?

How many notebooks do you have?

How many notebooks are yours? How many have you joined (from either someone else or from the business?

 

It seems like your sync time is unusually slow, would like to figure out why.

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Windows XP

Version 4.6.6.8136

31 notebooks

154 notes

All notebooks are mine, all are business notebooks.

Notes are almost all PDF files.

No personal notebooks.

One user.

Business Library is empty.

Hope that helps :)

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In answer to the post's headline...in my view not yet.

 

I have been a Premium user for several years and found EN to be a solid operating platform that has enabled me to become almost entirely paperless with EN used both personally and with work colleagues. I was particulary excited about EB, but decided to wait a while before plunging in - recently I signed up with the intent to use EB to segregate work (curently shared notebooks) from my personal notebooks.

 

However, since signing up it has been uphill struggle to get EB to the same functioning/usability as I enjoyed with EN Premium. This has included notes/book going missing, syncing issues, upload allowance eaten into if you move notes from personal to business notes and generally very buggy and unreliable.

 

Having been incredibly impressed with EN, I have tried to remain optimistic and spent considerable time attempting to work my through (or around) the many hurdles. Unfortunately, EB is not delivering what the ad copy is selling and I for one will be putting EB on the back burner until Evernote Busines is Really Ready...

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Windows XP

Version 4.6.6.8136

31 notebooks

154 notes

All notebooks are mine, all are business notebooks.

Notes are almost all PDF files.

No personal notebooks.

One user.

Business Library is empty.

Hope that helps :)

 

dspapps,

So you answered all the relevant questions and 45 days later not a peep from Evernote?

Did they respond to you privately?

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In answer to the post's headline...in my view not yet.

 

I have been a Premium user for several years and found EN to be a solid operating platform that has enabled me to become almost entirely paperless with EN used both personally and with work colleagues. I was particulary excited about EB, but decided to wait a while before plunging in - recently I signed up with the intent to use EB to segregate work (curently shared notebooks) from my personal notebooks.

 

However, since signing up it has been uphill struggle to get EB to the same functioning/usability as I enjoyed with EN Premium. This has included notes/book going missing, syncing issues, upload allowance eaten into if you move notes from personal to business notes and generally very buggy and unreliable.

 

Having been incredibly impressed with EN, I have tried to remain optimistic and spent considerable time attempting to work my through (or around) the many hurdles. Unfortunately, EB is not delivering what the ad copy is selling and I for one will be putting EB on the back burner until Evernote Busines is Really Ready...

 

Good to see I am not alone.  The Windows client is particularly poor.

 

I spend all Friday afternoon on chat support rebuilding my database, notebook by notebook.

 

I shouldn't have to copy EDB files just waiting for the sync to make notebooks disappear.

 

I had to import exported notebooks one by one and sync each time to make sure they got server-side.  Each sync takes around 4 minutes and they don't know why.

 

This shouldn't happen.  I think there is particular arrogance being shown to users who are paying subscription but spending much of their time messing around trying to create a database which will sync properly.  All I get from support is 'thanks for staying with us'.  As I mentioned before, they know it's broken but don't admit the issues or cost to clients above the subscription cost.

 

Just count the number of betas there have been for the Windows client.  That says it all really.

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Windows XP

Version 4.6.6.8136

31 notebooks

154 notes

All notebooks are mine, all are business notebooks.

Notes are almost all PDF files.

No personal notebooks.

One user.

Business Library is empty.

Hope that helps :)

 

dspapps,

So you answered all the relevant questions and 45 days later not a peep from Evernote?

Did they respond to you privately?

 

I have no record of any contact on this issue.

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Um - we answered his case back in March and it closed out when it was done with. He even says "Support confirm that a full sync is needed..."

 

Not sure where this "I have no record" stuff is coming from.

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There are two issues here.

 

"My sync time is unusually slow."

 

That is the issue which remains to this day.

 

The only option I was given I was asked to go back to the most recent stable release.  Unfortunately this doesn't help me as that version has it's own set of issues, just see the combined release notes for all subsequent betas for details.

 

I spend half a day rebuilding my database on Friday due to Evernote issues.  My time is only free to Evernote for a limited period :)

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I'm just saying we don't have a current, open case on file for you in Support, as we gave you a resolution at the time of your case.

 

Unfortunately, in Support, we can't change the code of the product. We can report issues to the product teams for them to work on in future releases. QA very rarely reaches out directly to a customer when troubleshooting something (if they can't reproduce it themselves).

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I didn't respond to the slow syncing case as I don't have time right now to take it further.  I will open a new case when I have a little more time.  The last one was auto-closed.

 

If you guys had access to webex or something similar to see the problems we are having, in turn this may help resolve the issues more quickly.

 

The activity logs are OK but with general instability in a product it is always better to 'see' it happening.  I think the poster Sean Chapple above has seen the types of weirdness that the Windows client displays which is hard to communicate via an activity log and chat client.

 

I resorted to making a youtube screen capture video which I sent to support trying to show the issue.  This shouldn't really be necessary.

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I agree wholeheartedly with the "proceed with caution".

 

I had/have an expectation of Evernote Business being essentially an Intranet website - a place where I put fairly static (infrequently changed) documents for different groups of employees, or all employees, to access. On the whole documents may be read fairly often and new ones added to the library notebooks, but the content of the documents are not changed very often by very many folks.

 

I've been a long time happy user of Evernote but notebook sharing and administration in Evernote Business is NOT ready for prime time. I have written a long post 

http://discussion.evernote.com/topic/37923-administration-of-notebook-sharing-must-haves/

on the "must haves" to make it usable.  As of yet I have seen no replies. I am pretty sure the lack of replies is because these features are not supported and there is no plan at the moment to improve sharing. I spent a lot of time and forum searching trying to divine workarounds with no success. (Except for notebook renaming - that workaround is to create a new notebook with the new/correct name and unpublish-and-delete the old one with the old/wrong name - after moving all the notes from the old to the new and then publish the new one, issues invites.  All just so the administrator can rename a published notebook).

 

I had been REALLY committed to Evernote Business but I'm starting to waver and question whether I will sink any more time into using this. I use another product for "real-time sharing" and I may need to use it as the Evernote substitute, which would be too bad.

 

Bottom line - Control and administration of notebook sharing in Evernote Business needs some significant improvements to be usable.

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Spot on.

 

I committed to EB based on the market position and reputation of the 'personal' version.  Never used it before.

 

To adopt the business version seemed like a logical step...  Probably mirror the success of Dropbox Teams and similar..

 

 

Big mistake !

 

I should have taken the lack of a free trial as a red flag.

 

The company can market but unfortunately can't deliver at this time and just don't know what businesses want or how they want it.

 

If they don't get this product right soon then the protracted lack of business customers will surely further delay the IPO.

 

The IPO price will be fueled by volume of subscribed business so the strategy surely is to 'get it right'.  This will benefit us as customers too :)

 

The owners demand success to get their ROI, and I hope it is soon so I can use Evernote and stop looking like a fool to my colleagues for recommending this junk.

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In answer to the post's headline...in my view not yet.

 

I have been a Premium user for several years and found EN to be a solid operating platform that has enabled me to become almost entirely paperless with EN used both personally and with work colleagues. I was particulary excited about EB, but decided to wait a while before plunging in - recently I signed up with the intent to use EB to segregate work (curently shared notebooks) from my personal notebooks.

 

However, since signing up it has been uphill struggle to get EB to the same functioning/usability as I enjoyed with EN Premium. This has included notes/book going missing, syncing issues, upload allowance eaten into if you move notes from personal to business notes and generally very buggy and unreliable.

 

Having been incredibly impressed with EN, I have tried to remain optimistic and spent considerable time attempting to work my through (or around) the many hurdles. Unfortunately, EB is not delivering what the ad copy is selling and I for one will be putting EB on the back burner until Evernote Busines is Really Ready...

 

Good to see I am not alone.  The Windows client is particularly poor.

 

I spend all Friday afternoon on chat support rebuilding my database, notebook by notebook.

 

I shouldn't have to copy EDB files just waiting for the sync to make notebooks disappear.

 

I had to import exported notebooks one by one and sync each time to make sure they got server-side.  Each sync takes around 4 minutes and they don't know why.

 

This shouldn't happen.  I think there is particular arrogance being shown to users who are paying subscription but spending much of their time messing around trying to create a database which will sync properly.  All I get from support is 'thanks for staying with us'.  As I mentioned before, they know it's broken but don't admit the issues or cost to clients above the subscription cost.

 

Just count the number of betas there have been for the Windows client.  That says it all really.

And to cap it off, because I have been moving notes between my Premium and Business notebooks I have now maxed out on my allowance. 22 days to wait for the reset or pay 'more' money to get the extra gigs. Of interest is that since I stripped everyting out of EB and went back to using just my Premium notes/books the functionality and speed have returned to normal. Just a 22-day wait now before I can add anything else now!!!!

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I don't see the difference in Premium vs Business outside of the "library" -  Sharing and collaborating on a particular notebook(s) is the same as sharing a regular notebook and joining another user... ?? Or am I missing something???

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I don't see the difference in Premium vs Business outside of the "library" -  Sharing and collaborating on a particular notebook(s) is the same as sharing a regular notebook and joining another user... ?? Or am I missing something???

The limits are radically different.

http://www.christopher-mayo.com/?p=169

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While the limits are different between Premium and Business, I also don't see much difference in Premium vs Business outside of the business library.

 

As far as I can see, the main benefit for the Business Library is a place to hold and retrieve notebooks that no one has currently joined. But then to find a notebook to join from the business library is not as easy as it should be due to the lack of extensive, deep search facilities.

 

I do believe the business limits (any limits) should still be a concern for a business to use Evernote extensively; What happens to a business that has grown past the 5,000 business library notebooks or if a user needs more than 250 notebooks? Do they need to move to a different service? Will it be easy to migrate all the data out of Evernote into the other service? How does the service perform with 5,000 notebooks?

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I do believe the business limits (any limits) should still be a concern for a business to use Evernote extensively; What happens to a business that has grown past the 5,000 business library notebooks or if a user needs more than 250 notebooks? Do they need to move to a different service? Will it be easy to migrate all the data out of Evernote into the other service? How does the service perform with 5,000 notebooks?

 

With regard to performance, speaking with support, it is best to think of the total notes, not notebooks.

 

For the Windows client:

 

They tell me a pure text note may take 5 seconds to sync, whereas a 100Mb note can take a few minutes.

 

Based on my experience at the moment, the amount of time I use Evernote is less than the time it takes to sync.

 

I dare not change anything which might be significant, e.g. notebook names, move notes, etc. during a sync.  This can have unpredictable results in my experience.

 

It syncs everything, regardless if any changes have been made.

 

If you have many notebooks, don't assume Evernote will gracefully handle any structural/naming changes during your potentially long sync.  Always back up your database.

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Unfortunately I spent 3 weeks testing and trying to get it to work correctly earlier this year, expecting that it to work like EN.. complete failure, in fact we are still paying monthly for the users that I forbid to touch evernote business.

BTW, attended a seminar and the ceo pitch was about how the company is transparent and to trust them. are we laughing??

One of the biggest failures is in business is that we do not have the time to write tech support lengthy reports as to why things are not working then wait for a respond next day. I for one is willing to pay hourly when I need instant help if ENB is not working.

We are now looking for a alternative and will cancel the ENB and go to premium.

 

Moving forward, any one has alternate option?  Sharepoint is more of a monster than i need. I am Considering testing box.com

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I am not sure in what way Evernote Business didn't work for you but it seems to be working well for my business - not perfect and there are many ways it can be improved, but good for how we use it.

 

We also use Alfresco Cloud which is very similar to Sharepoint and Box.com - all of which serve a very different purpose to Evernote. I believe Alfresco are looking to have some sort of integration with Evernote which will make it even more useful to my business.

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Hi Mforcer,

 

Thanks for the input. I will look at it to see if it will be usefull to us. the option of EN intergartion sounds intering.

 

Regards

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