coreylittle 0 Posted February 7, 2013 Share Posted February 7, 2013 Recently Skitch has started crashing upon startup and will not work at all at the moment.Here is the error log I get when it crashes:Process: Skitch [1191]Path: /Applications/Skitch.app/Contents/MacOS/SkitchIdentifier: com.skitch.skitchVersion: 2.0.4 (262476)App Item ID: 425955336App External ID: 13371295Code Type: X86-64 (Native)Parent Process: launchd [146]User ID: 501Date/Time: 2013-02-07 11:32:38.994 -0600OS Version: Mac OS X 10.8.2 (12C60)Report Version: 10Sleep/Wake UUID: 28C9978B-2DBB-4B28-961F-C2CCE72F9AD1Interval Since Last Report: 141276 secCrashes Since Last Report: -12Per-App Interval Since Last Report: 55 secPer-App Crashes Since Last Report: -6Anonymous UUID: F5B084DC-7DCC-55C7-B387-8C95DFD4DE36Crashed Thread: 5 Dispatch queue: com.apple.root.default-priorityException Type: EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Application Specific Information:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSKeyedUnarchiver initForReadingWithData:]: incomprehensible archive version (-1)'terminate called throwing an exceptionabort() calledApplication Specific Backtrace 1:0 CoreFoundation 0x00007fff8b50f0a6 __exceptionPreprocess + 1981 libobjc.A.dylib 0x00007fff8984a3f0 objc_exception_throw + 432 CoreFoundation 0x00007fff8b50ee7c +[NSException raise:format:] + 2043 Foundation 0x00007fff86f968ea -[NSKeyedUnarchiver initForReadingWithData:] + 24104 Skitch 0x000000010590833c -[ENSyncState initWithContentsOfFile:] + 2695 Skitch 0x0000000105907bb0 -[ENSyncEngine localSyncState] + 966 Skitch 0x0000000105903c3b -[ENSyncEngine _syncStarted] + 1177 Skitch 0x0000000105907670 __65-[ENSyncEngine syncIgnoringNetworkPreference:forcingAuthRefresh:]_block_invoke_0 + 268 libdispatch.dylib 0x00007fff892acf01 _dispatch_call_block_and_release + 159 libdispatch.dylib 0x00007fff892a90b6 _dispatch_client_callout + 810 libdispatch.dylib 0x00007fff892aa1fa _dispatch_worker_thread2 + 30411 libsystem_c.dylib 0x00007fff8e03ecab _pthread_wqthread + 40412 libsystem_c.dylib 0x00007fff8e029171 start_wqthread + 13Thread 0:: Dispatch queue: com.apple.main-thread0 libsystem_kernel.dylib 0x00007fff8e2ab6c2 semaphore_wait_trap + 101 libdispatch.dylib 0x00007fff892ac486 _dispatch_semaphore_wait_slow + 2412 libxpc.dylib 0x00007fff8fc15e1f xpc_connection_send_message_with_reply_sync + 1273 com.apple.bsd.ServiceManagement 0x00007fff8bf748c8 _SMLoginItemSetEnabledWithBundle + 1844 com.apple.bsd.ServiceManagement 0x00007fff8bf74c7f SMLoginItemSetEnabled + 2175 com.skitch.skitch 0x0000000105845d79 -[AppDelegate_Mac setHelperAppLoginItemEnabled:] + 326 libdispatch.dylib 0x00007fff892acf01 _dispatch_call_block_and_release + 157 libdispatch.dylib 0x00007fff892a90b6 _dispatch_client_callout + 88 libdispatch.dylib 0x00007fff892ae0c8 _dispatch_main_queue_callback_4CF + 2759 com.apple.CoreFoundation 0x00007fff8b4b10fe __CFRunLoopRun + 161410 com.apple.CoreFoundation 0x00007fff8b4b06b2 CFRunLoopRunSpecific + 29011 com.apple.HIToolbox 0x00007fff83d080a4 RunCurrentEventLoopInMode + 20912 com.apple.HIToolbox 0x00007fff83d07e42 ReceiveNextEventCommon + 35613 com.apple.HIToolbox 0x00007fff83d07cd3 BlockUntilNextEventMatchingListInMode + 6214 com.apple.AppKit 0x00007fff87645613 _DPSNextEvent + 68515 com.apple.AppKit 0x00007fff87644ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 12816 com.apple.AppKit 0x00007fff8763c283 -[NSApplication run] + 51717 com.apple.AppKit 0x00007fff875e0cb6 NSApplicationMain + 86918 com.skitch.skitch 0x000000010583e6a2 main + 18219 com.skitch.skitch 0x000000010583e5e4 start + 52Thread 1:: Dispatch queue: com.apple.libdispatch-manager0 libsystem_kernel.dylib 0x00007fff8e2add16 kevent + 101 libdispatch.dylib 0x00007fff892abdea _dispatch_mgr_invoke + 8832 libdispatch.dylib 0x00007fff892ab9ee _dispatch_mgr_thread + 54Thread 2:0 libsystem_kernel.dylib 0x00007fff8e2ad6d6 __workq_kernreturn + 101 libsystem_c.dylib 0x00007fff8e03eeec _pthread_workq_return + 252 libsystem_c.dylib 0x00007fff8e03ecb3 _pthread_wqthread + 4123 libsystem_c.dylib 0x00007fff8e029171 start_wqthread + 13Thread 3:0 libsystem_kernel.dylib 0x00007fff8e2ad6d6 __workq_kernreturn + 101 libsystem_c.dylib 0x00007fff8e03eeec _pthread_workq_return + 252 libsystem_c.dylib 0x00007fff8e03ecb3 _pthread_wqthread + 4123 libsystem_c.dylib 0x00007fff8e029171 start_wqthread + 13Thread 4:0 libsystem_kernel.dylib 0x00007fff8e2ad6d6 __workq_kernreturn + 101 libsystem_c.dylib 0x00007fff8e03eeec _pthread_workq_return + 252 libsystem_c.dylib 0x00007fff8e03ecb3 _pthread_wqthread + 4123 libsystem_c.dylib 0x00007fff8e029171 start_wqthread + 13Thread 5 Crashed:: Dispatch queue: com.apple.root.default-priority0 libsystem_kernel.dylib 0x00007fff8e2ad212 __pthread_kill + 101 libsystem_c.dylib 0x00007fff8e03daf4 pthread_kill + 902 libsystem_c.dylib 0x00007fff8e081dce abort + 1433 libc++abi.dylib 0x00007fff8a4baa17 abort_message + 2574 libc++abi.dylib 0x00007fff8a4b83c6 default_terminate() + 285 libobjc.A.dylib 0x00007fff8984a873 _objc_terminate() + 916 libc++.1.dylib 0x00007fff8b30c8fe std::terminate() + 207 libobjc.A.dylib 0x00007fff8984a5de objc_terminate + 98 libdispatch.dylib 0x00007fff892a90ca _dispatch_client_callout + 289 libdispatch.dylib 0x00007fff892aa1fa _dispatch_worker_thread2 + 30410 libsystem_c.dylib 0x00007fff8e03ecab _pthread_wqthread + 40411 libsystem_c.dylib 0x00007fff8e029171 start_wqthread + 13Thread 5 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x000000010a112cd8 rdx: 0x0000000000000000 rdi: 0x000000000000662b rsi: 0x0000000000000006 rbp: 0x000000010a112d00 rsp: 0x000000010a112cd8 r8: 0x00007fff74730278 r9: 0x000000010a112ce0 r10: 0x0000000030000000 r11: 0x0000000000000206 r12: 0x000000010a112e60 r13: 0x00007fff73dcdd48 r14: 0x000000010a113000 r15: 0x000000010a112d40 rip: 0x00007fff8e2ad212 rfl: 0x0000000000000206 cr2: 0x00007fff74729fe8Logical CPU: 0Binary Images: 0x10583c000 - 0x105cdcff7 +com.skitch.skitch (2.0.4 - 262476) <67A1C439-82B9-3710-B4A9-683749F60EBC> /Applications/Skitch.app/Contents/MacOS/Skitch 0x105f84000 - 0x105f92ff7 com.apple.StoreKit (1.0 - 135.6) <84DD5B17-38AC-3FD3-B5EF-78E2C18638E2> /System/Library/Frameworks/StoreKit.framework/Versions/A/StoreKit 0x105fa7000 - 0x105fa9fff com.apple.ExceptionHandling (1.5 - 10) <47FF83ED-0C07-308C-A375-2A2189DB1056> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling 0x105fae000 - 0x105fbffff +com.evernote.net.sourceforge.Log4Cocoa (1.0) <2A6CB5BC-F84D-3E23-B55B-5807A5370577> /Applications/Skitch.app/Contents/Frameworks/Log4Cocoa.framework/Versions/A/Log4Cocoa 0x105fe4000 - 0x105ffbfff +com.evernote.AGRegex (0.1) <3F67A5E4-F1D8-3545-BBB9-BF9B8454583F> /Applications/Skitch.app/Contents/Frameworks/AGRegex.framework/Versions/A/AGRegex 0x106004000 - 0x106121fff +com.evernote.EDAM (1.0) 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com.apple.JavaScriptCore (8536 - 8536.26.7) <ADAD1276-675A-3000-B746-560A2EB596A2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore 0x7fff8c419000 - 0x7fff8c855fff com.apple.VideoToolbox (1.0 - 926.62) <7D749558-08B6-3F86-A20E-05ECDACE6F17> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox 0x7fff8c8e1000 - 0x7fff8c99eff7 com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync 0x7fff8c99f000 - 0x7fff8c9dcfe7 libGLImage.dylib (8.6.1) <7F31DD61-3110-3541-A9BB-035CD1262E50> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib 0x7fff8cba3000 - 0x7fff8cbd9fff com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols 0x7fff8cbda000 - 0x7fff8cbdafff com.apple.Carbon (154 - 155) 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/System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport 0x7fff8d330000 - 0x7fff8d36cfff com.apple.GeoServices (1.0 - 1) <DB382348-EBFA-3AD5-888B-7F4640F41834> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices 0x7fff8d3af000 - 0x7fff8d3f9ff7 libGLU.dylib (8.6.1) <DF45C1E3-3884-3991-B84F-F39B482E8BF8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x7fff8d3fa000 - 0x7fff8d4cdff7 com.apple.DiscRecording (7.0 - 7000.2.4) <49FD2D2F-4F2C-39B6-877B-6E3172577D18> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording 0x7fff8d4ce000 - 0x7fff8d4d6ff7 libsystem_dnssd.dylib (379.32.1) <62AA0B84-188A-348B-8F9E-3E2DB08DB93C> /usr/lib/system/libsystem_dnssd.dylib 0x7fff8d4d7000 - 0x7fff8d4fffff libJPEG.dylib (845) <A32618D7-FB91-3EE2-A105-5407B2F3F8D8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib 0x7fff8d52f000 - 0x7fff8dcd7fff com.apple.CoreAUC (6.16.00 - 6.16.00) <B0B4B5B8-6F8F-3221-9128-313E3B8C695D> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC 0x7fff8dcd8000 - 0x7fff8df7cfff com.apple.CoreImage (8.2.2 - 1.0.1) <930B0B23-DD84-3B0C-B5A9-C09B7068A6F0> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage 0x7fff8df7d000 - 0x7fff8df98ff7 com.apple.frameworks.preferencepanes (15.0 - 15.0) <45E922F9-E5F5-3026-90BA-C1F5F8451C9B> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes 0x7fff8dfe0000 - 0x7fff8dfe3fff com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help 0x7fff8dfff000 - 0x7fff8e00bfff libCSync.A.dylib (324.6) <2033247A-CABC-3E20-8498-7367A8F44A08> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib 0x7fff8e028000 - 0x7fff8e0f4fe7 libsystem_c.dylib (825.25) <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib 0x7fff8e0f5000 - 0x7fff8e0f7fff libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib 0x7fff8e0fc000 - 0x7fff8e282fff libBLAS.dylib (1073.4) <C102C0F6-8CB6-3B49-BA6B-2EB61F0B2784> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib 0x7fff8e283000 - 0x7fff8e29afff com.apple.GenerationalStorage (1.1 - 132.2) <3F5C87BD-D866-3732-8CB9-D23ED9784D6E> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage 0x7fff8e29b000 - 0x7fff8e2b6ff7 libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib 0x7fff8e2b7000 - 0x7fff8e2c9ff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib 0x7fff8e2ca000 - 0x7fff8e2d4fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition 0x7fff8e2d5000 - 0x7fff8e322fff com.apple.CoreMediaIO (301.0 - 4147) <61E348A5-1F9E-3390-9613-3EACE40DBD8C> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO 0x7fff8e32c000 - 0x7fff8e339fff libbz2.1.0.dylib (29) <CE9785E8-B535-3504-B392-82F0064D9AF2> /usr/lib/libbz2.1.0.dylib 0x7fff8e4ec000 - 0x7fff8e538ff7 libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib 0x7fff8e5af000 - 0x7fff8e604ff7 libTIFF.dylib (845) <ADCB4683-69EB-318B-8BE7-5FDF38BCADAF> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib 0x7fff8e63e000 - 0x7fff8e6effff com.apple.LaunchServices (539.7 - 539.7) <DA7C602E-5E01-31B8-925D-B45360CA089F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x7fff8e6f0000 - 0x7fff8e6f3fff com.apple.AppleSystemInfo (2.0 - 2) <BC221376-361F-3F85-B284-DC251D3BB442> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo 0x7fff8e6f4000 - 0x7fff8e814fff com.apple.desktopservices (1.7.2 - 1.7.2) <CDE8C2C2-C505-31B0-8C61-E40E4EA364A5> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv 0x7fff8e82e000 - 0x7fff8e89bff7 com.apple.framework.IOKit (2.0 - 755.18.10) <142E19DD-1C8D-3D61-ABC8-83994A73279F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x7fff8e89c000 - 0x7fff8f855fff com.apple.WebCore (8536 - 8536.26.14) <60029E1A-C1DB-3A1F-8528-4970058D8B3D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore 0x7fff8fa3e000 - 0x7fff8fb8ffff com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <833DA682-A3C1-39E7-AEC3-9EDC734DE2A9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x7fff8fb90000 - 0x7fff8fb94fff libCoreVMClient.dylib (24.4) <55F71158-ADEE-3863-92E9-4772DCEA8E31> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib 0x7fff8fb95000 - 0x7fff8fb99ff7 com.apple.TCC (1.0 - 1) <F2F3B753-FC73-3543-8BBE-859FDBB4D6A6> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC 0x7fff8fb9a000 - 0x7fff8fbddff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom 0x7fff8fbe2000 - 0x7fff8fc09fff com.apple.framework.familycontrols (4.1 - 410) <AE49B2AB-7D2B-3D52-8E21-60EBEA1A38E6> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls 0x7fff8fc0a000 - 0x7fff8fc2cff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib 0x7fff8fd09000 - 0x7fff8fe22ff7 com.apple.ImageIO.framework (3.2.0 - 845) <553B9828-A7D9-3AE4-A214-1C33417545FD> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO 0x7fff8fe23000 - 0x7fff8fe7cfff com.apple.ImageCaptureCore (5.0.1 - 5.0.1) <2CC27836-1E1E-3633-B15C-A3BA1734D092> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCoreExternal Modification Summary: Calls made by other processes targeting this process: task_for_pid: 2 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 1155 thread_create: 1 thread_set_state: 0VM Region Summary:ReadOnly portion of Libraries: Total=235.8M resident=165.1M(70%) swapped_out_or_unallocated=70.7M(30%)Writable regions: Total=67.7M written=7088K(10%) resident=27.1M(40%) swapped_out=0K(0%) unallocated=40.6M(60%)REGION TYPE VIRTUAL=========== =======CG backing stores 260KCG image 164KCG shared images 1248KCoreAnimation 1984KCoreServices 2084KIOKit 1052KMALLOC 35.9MMALLOC guard page 48KMemory tag=240 4KMemory tag=242 12KMemory tag=251 36KSQLite page cache 96KSTACK GUARD 56.0MStack 10.5MVM_ALLOCATE 16.2M__DATA 26.3M__IMAGE 528K__LINKEDIT 57.5M__TEXT 178.3M__UNICODE 544Kmapped file 44.4Mshared memory 308K=========== =======TOTAL 433.4MModel: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 8 GB, SMC 1.47f2Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MBMemory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147314431Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463531323634485A2D3147314431AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial portsNetwork Service: Wi-Fi, AirPort, en1Serial ATA Device: SAMSUNG HN-M101MBB, 1 TBSerial ATA Device: HL-DT-ST DVDRW GS23NUSB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x26200000 / 3USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0x26220000 / 4USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24100000 / 3USB Device: Iomega, 0x059b (Iomega Corporation), 0x0370, 0x24140000 / 4USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 5USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2 Link to comment
Joe Lopez 108 Posted February 8, 2013 Share Posted February 8, 2013 Thanks for reporting this we'll pass it along.Can you tell us where you got this version of Skitch? Did you direct download from our site, or get it from the Mac App Store? Have you tried deleting it and re-download/install? Link to comment
abuabara 0 Posted February 13, 2013 Share Posted February 13, 2013 I am having the same, in two Macs. One iMac and one MacBook Air. I tried a lot ... delete and reinstall ... change the default browser several times ... reinstall from MAS and site download ... reinstall 2.0.2 from Time Machine ... and also delete a lot of preferences files. Keep crashing ... not working at all. I am back to 1.0.1, unfortunately. I reported to Apple all the times. Link to comment
Joe Lopez 108 Posted February 13, 2013 Share Posted February 13, 2013 @abuabara - You mentioned 2.0.2, were you getting the error with 2.0.2 or 2.0.4? Or seeing it with both versions? Did you have more than 1 version of Skitch installed at the same time (including old versions and new versions, MAS and site download, 1.x and 2.x)? What version of OS X are you running? Link to comment
abuabara 0 Posted February 13, 2013 Share Posted February 13, 2013 Hi Joe. Thanks for your answer.I was just using 2.0.4 from MAS. I was working fine since ever. Then suddenly started to crash when opening, and never more opened successfully.So far I tried everything ... including coming back to 2.0.2, tried 2.0.4 from website, changing browser default between Firefox, Chrome and Safari all the times, and deleting preferences. I just had one version installed at a time. The only one still working is 1.0.1. I don't know what could be because it's happening in two Macs, and the second one I use it not so often.Thank you for any help!!!! Ps. iMac with 10.8.2, iMac 2.66GHz, 4GB ... and MacBook Air 10.8.2, 1.7GHz, 4GB Link to comment
abuabara 0 Posted February 26, 2013 Share Posted February 26, 2013 I keep having crashes, impossible to use the software. So sad about it, because I like and need too. In my wife's computer, pretty much the same configuration, it still works well. No idea what else to do. Keep my eye on updates. In my Mac and Macbook Air, crash just after launch. I tried everything. Thanks for some tip!! Link to comment
abuabara 0 Posted February 26, 2013 Share Posted February 26, 2013 Does that mean anything to anyone? please, help. Link to comment
Joe Lopez 108 Posted February 27, 2013 Share Posted February 27, 2013 That does mean a lot. Do you have any proxy software, or VPN running? Link to comment
abuabara 0 Posted February 27, 2013 Share Posted February 27, 2013 Hi Joe. Thanks for answering me.No, no proxy, no VPN. I just have some Chrome extensions, that I already tried to turn it off.I.e. Ghostery, Collusion, Adblock ... Link to comment
abuabara 0 Posted March 1, 2013 Share Posted March 1, 2013 Any news or tips? May I wait for updates? I'd appreciate any advice!! Link to comment
Joe Lopez 108 Posted March 1, 2013 Share Posted March 1, 2013 We are still investigating. So far we have not been able to duplicate your exact issue. We'll contact you via private message with a few more questions. Link to comment
abuabara 0 Posted March 1, 2013 Share Posted March 1, 2013 Okdok. Thanks a lot. Still not working ... Link to comment
abuabara 0 Posted March 4, 2013 Share Posted March 4, 2013 2.0.5 still crashing for me!! arrrr!!! please, help!!! Link to comment
Joe Lopez 108 Posted March 4, 2013 Share Posted March 4, 2013 @abuabara - One of our QA Leads should be working with you please let me know if you are not in communication with them. Link to comment
abuabara 0 Posted March 4, 2013 Share Posted March 4, 2013 Hi Joe. Since last week I was talking with J.Cooper, but it was taking too much time. Well, I was looking at my system, and finally could find what was going on!! Few weeks ago, from here: "/System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/Plugins", I deleted "Facebook.sharingservice" and "SinaWeibo.sharingservice" because I don't like to have this options with "Share" Everything was normal, only Skitch not working. But I did not make any relation. Now I put facebook on the place, and Skitch is working again!! even without SinaWeibo. Please, share this with your development team!! Glad my Skitch is back!!! thanks a lot for all!!!! hope this post help somebody else in the future!!! best regards!!! I can live with Facebook there!! Link to comment
Joe Lopez 108 Posted March 5, 2013 Share Posted March 5, 2013 @abuabara - Good to hear. Our QA Leads are very busy these last few days so apologize for the delay in getting back you. Our engineering team have looked at your logs and they are going to log this as a bug and put a fix in place which will prevent the app crashing if these files are missing. Link to comment
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