(Archived) Unable to Update to Evernote 5 on Mac

[VathekNet9 1]

When updating, I received an error "Evernote failed to download; Use the Purchases page to try again". When I go there and hit Install again, I see a download bar that appears to be about 80% blue and the text above says 29.4 of 29.4 MB which makes me think it downloaded 100%. I then get the same "use purchases" error and then red text appears on the Evernote line saying "An error has occurred".

I have since tried to remove all traces of the old Evernote app thinking there was some conflict. Nothing seems to work.

Any tips on installing Evernote 5? Can't find anyone else with this issue via Google.

[Ashokayan 1]

When updating, I received an error "Evernote failed to download; Use the Purchases page to try again". When I go there and hit Install again, I see a download bar that appears to be about 80% blue and the text above says 29.4 of 29.4 MB which makes me think it downloaded 100%. I then get the same "use purchases" error and then red text appears on the Evernote line saying "An error has occurred".

I have since tried to remove all traces of the old Evernote app thinking there was some conflict. Nothing seems to work.

Any tips on installing Evernote 5? Can't find anyone else with this issue via Google.

I am also having same problem. Can anyone please help?

[Mind at Large MD 2]

I'm having the same issue. Please help

[asodacan 0]

I am having the same issue. I erased the old Evernote to try and fix things and now am without my notes! Fix this please!!!

[tomcarter 1]

Same issue here.

[Matita8 0]

Same problem.. and it's rather annoying, please give us a fix!

[BruceS 0]

Exact same problem! Help I'm unable use as I uninstalled the old version to try to install 5......

[Lundquik 1]

I'm getting the same thing.

[tangynick 2]

I also have this problem, but only with the App Store update. I have a non App store version on my laptop which has updated to v5 perfectly, but my desktop machine which has the App Store version will not update. I thought I could solve this by downloading a non App Store version direct from Evernote, but I cannot find a link to do that. Is that no longer possible? The problem clearly relates to the App Store update process, so I hope they fix it soon.

[woodbine 2]

me too, no update via App Store

[BruceS 0]

I'm really upset...I deleted the old version and don't have any app now....when will they fix this? Anybody out there?

[Metrodon 2,184]

I'd recommend opening a support case - in the meantime you can download version 4 direct from Evernote (I'll let them know it's still v4) and then update to v5.

Direct download from here - http://evernote.com/evernote/index.php?file=EvernoteMac

[woodbine 2]

completely sorted now.

seems maybe because I was still on v3.x, d/l v4, opened that and got a message about v5 already d/l from App Store. That ran and now it's v5!

[Lundquik 1]

I downloaded the app directly from Evernote using the link provided by Metrodon above and it worked. I now have version 5 installed on my Mac.

[Ashokayan 1]

Thanks Metrodon. Downloaded v4 app and problem solved exactly the way narrated by woodbine. Recreated same problem again by hitting Install in Purchases page in App Store. The problem is with the App Store update process as tangynick noted. Thanks friends!

[tomcarter 1]

Thanks Metrodon. It worked for me too. Looks like it is good to stay away from the App Store for now