RalphBP 0 Posted September 29, 2012 Share Posted September 29, 2012 I have purchased Evernote Premium one year subscription and have synced, restarted, etc, and it still shows up as Free. I am not a happy camper.Please adviseRalph Parisi Link to comment
Level 5 jbenson2 2,147 Posted September 29, 2012 Level 5 Share Posted September 29, 2012 Have you contacted Evernote Customer Support?https://evernote.com/contact/support/ Link to comment
BurgersNFries 2,407 Posted September 30, 2012 Share Posted September 30, 2012 I have purchased Evernote Premium one year subscription and have synced, restarted, etc, and it still shows up as Free. I am not a happy camper. Please advise Ralph Parisi Link to comment
RalphBP 0 Posted September 30, 2012 Author Share Posted September 30, 2012 Yes, it takes at least 24 hours for a reply, if they realize I'm a Premium member, which is of course the problem. I did read on the Evernote site that it can take up to 4 hours and you have to sync in order for it to upgrade. It's been around 16 hour since I upgraded. I wonder if this happens often. If it does it's a realy problem. Link to comment
BurgersNFries 2,407 Posted September 30, 2012 Share Posted September 30, 2012 Yes, it takes at least 24 hours for a reply, if they realize I'm a Premium member, which is of course the problem. I did read on the Evernote site that it can take up to 4 hours and you have to sync in order for it to upgrade. It's been around 16 hour since I upgraded. I wonder if this happens often. If it does it's a realy problem.??? Did you read the post I linked to??? (Emphasis mine.) I'm on top of these and will update the thread once I confirm everyone's upgraded to Premium. FYI, if you haven't submitted a receipt along with those tickets (a log is nice too but not necessary for the upgrade) we'll be requesting that you send along one to confirm purchase.Thanks for continuing to work with us as we resolve the in-app billing issue.Additionally, your post has been flagged to bring it to the attention of EN staff. Link to comment
gbarry 2,658 Posted October 1, 2012 Share Posted October 1, 2012 Yes, it takes at least 24 hours for a reply, if they realize I'm a Premium member, which is of course the problem. I did read on the Evernote site that it can take up to 4 hours and you have to sync in order for it to upgrade. It's been around 16 hour since I upgraded. I wonder if this happens often. If it does it's a realy problem.You should be taken care of and upgraded for a year. Sorry about the delay and thanks for getting us the receipt straight away. Link to comment
RalphBP 0 Posted October 1, 2012 Author Share Posted October 1, 2012 I've been upgraded now. Do you know what causes this problem. It puts a real bad taste in your mouth.Thanks for your help. Link to comment
gbarry 2,658 Posted October 1, 2012 Share Posted October 1, 2012 I've been upgraded now. Do you know what causes this problem. It puts a real bad taste in your mouth.Thanks for your help.Happy to have helped, and I can definitely understand how this is not the best Premium first impression. We're still chasing down the issues with in-app billing unfortunately. I have nothing specific here, but we're definitely not happy about the problem. Let's just say that payment systems across a multitude of currencies and platforms are not the most simple systems to manage. We're working on it, and aggressively following up with any user who runs into a similar problem. If you hadn't run into the problem on the weekend (I was AFK for most of it) then we'd probably have worked out your problem faster. Link to comment
kev m 0 Posted July 25, 2014 Share Posted July 25, 2014 Has this been fixed please? This post was last updated in 2012 we are now in 2014? Link to comment
ScottLougheed 1,316 Posted July 25, 2014 Share Posted July 25, 2014 Has this been fixed please? This post was last updated in 2012 we are now in 2014? Kev, are you experiencing this problem right now? If so you need to contact support. Otherwise,Sometimes problems occur, and it could be many reasons. There is likely not just ONE reason an upgrade may fail, and so there isn't likely ONE bug to fix.There are also dozens of posts like this SINCE 2012. Problems like these shouldn't occur, but sometimes they do, usually due to a glitch. When they do happen, you can raise a support ticket and get it sorted out. In general a user is not likely to experience this problem routinely because activating a subscription isn't something a user is likely to do on a daily basis. Link to comment
leslie.g 0 Posted August 6, 2014 Share Posted August 6, 2014 I'm having this same problem. Will not show premium on ipad, android phone or Mac. Please help. Link to comment
Bramvh 0 Posted October 20, 2014 Share Posted October 20, 2014 Hi, same problem here, made a 40,00 EUR one-year subscription Ticket# 776481 Link to comment
Samontheway 0 Posted November 8, 2014 Share Posted November 8, 2014 Same here Ticket# 808846 Link to comment
markmcgowan89 0 Posted November 30, 2014 Share Posted November 30, 2014 Same problem for me, no ticket number either? Link to comment
ScottLougheed 1,316 Posted December 1, 2014 Share Posted December 1, 2014 Same problem for me, no ticket number either?If you didn't receive an automated email from Evernote with your support ticket # it means your support ticket as not actually received (or that your spam filter ate the automated email). Check your spam folder for automated messages, and if there are none, re-submit your support ticket. Link to comment
DannyTown 0 Posted December 25, 2014 Share Posted December 25, 2014 Same problem! Please help! Ticket#885729 Link to comment
H.R 0 Posted June 24, 2015 Share Posted June 24, 2015 Just upgraded my EN to be able to restore a doc I accidently deleted. Now the upgrade is not happening even thou I have paid, synced, closed down, opened again etc. My order nr is: 1614351637487467 Please help asap! Link to comment
Ex Employees annah 133 Posted June 25, 2015 Ex Employees Share Posted June 25, 2015 Can you open a support ticket here: http://bit.ly/1GiLR44, and then post the ticket number here? We'll look into this for you. Link to comment
Joshuapillar 0 Posted June 27, 2015 Share Posted June 27, 2015 Same here, Ticket #1133836 Link to comment
Adrian Nicos 0 Posted November 16, 2015 Share Posted November 16, 2015 Same here Ticket# 1311452 Link to comment
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