Ex Employees charboyd 272 Posted September 2, 2014 Ex Employees Share Posted September 2, 2014 My iTunes in-app upgrade purchase is not working. It still shows as free for my account. Assistance would be welcomed and appreciated. Thank you. Nikkiimage.jpg Please create a support ticket including your payment receipt at www.evernote.com/support. The Evernote Support team should be able to assist with this issue. Link to comment
cdlmb 0 Posted September 3, 2014 Share Posted September 3, 2014 Same problem here (Ticket# 708346). My account shows up as "free" even though I paid the monthly renewal 2 weeks ago Link to comment
ctrimingham 0 Posted September 11, 2014 Share Posted September 11, 2014 I have the same issue and it's been more than 48 hours - Ticket# 718983 - I find it strange that this issue has not been resolved for me yet? I've sent all the details about the purchase including the activity log as well. Link to comment
Noogie 0 Posted September 12, 2014 Share Posted September 12, 2014 Hello, I upgraded my account to premium yesterday; however, my evernote application on my Mac still reads that I need more storage and to update. On the web, I can easily add more notes. I already sent in a ticket, but no response yet. Link to comment
ScottLougheed 1,316 Posted September 12, 2014 Share Posted September 12, 2014 Hello, I upgraded my account to premium yesterday; however, my evernote application on my Mac still reads that I need more storage and to update. On the web, I can easily add more notes. I already sent in a ticket, but no response yet. post your support ticket # here so staff can actually look up the request and hopefully get you sorted out quickly. Link to comment
Noogie 0 Posted September 12, 2014 Share Posted September 12, 2014 Ticket# 721851 thanks! Link to comment
Amber Baldwin 0 Posted September 14, 2014 Share Posted September 14, 2014 I find it odd that after 2 years (this thread goes back to 2012) that this issue hasn't been resolved. If there are so many issues than why offer payment through iTunes. I've upgraded from my Mac EN desktop through iTunes and all my devices still show Free not Premium. I've submitted a ticket with a screen shot of my iTunes receipt. ticket #724367. Can somebody please correct asap? Thank you. Link to comment
Oscooter 0 Posted October 13, 2014 Share Posted October 13, 2014 I am unfortunately experiencing the same problem here. I updated to premium via Itunes but EN still tells me that I am using the basic account. I do need the upgrade today. I issued a ticket #764940. Please help asap Thank you Link to comment
misshendry 1 Posted October 15, 2014 Share Posted October 15, 2014 Hi, I have been paying for Evernote Premium since 27/06/2014 every month via iTunes however my account on both my laptop, iphone and ipad do not show it and I can't view my notes offline which is the main reason I need it as I travel every month. The recepit order numbers are as follows: 27/06/14 MGSN7YB8H427/07/14 MGSNM84QM421/08/14 MGSNZK3NQ427/09/14 MGSQGN1BML I have tried and tried to find a way to contact Evernote but it only says I need to be a premium member to contact support directly and is that not what I am already paying for? Can you please help me get this set up correctly and it would be great if Evernote could be kind enough to repay me for the last 4 months that I have paid premium and haven't been able to use it. Thanks Jo Link to comment
roykkyeoSG 0 Posted October 19, 2014 Share Posted October 19, 2014 I can't believe this problem has been running for more than 2 years.I have the same issue and it's been more than 24 hours - Ticket# 774838. I've already sent proof of purchase via iTunes and the Order Number.Please assist quickly. Irritating that my uploads cannot be synched as Ive reached the account limit for the free account. Link to comment
Bramvh 0 Posted October 20, 2014 Share Posted October 20, 2014 Hi, same problem here, made a 40,00 EUR one-year subscription Ticket# 776481 Link to comment
Gnipgnat 0 Posted October 23, 2014 Share Posted October 23, 2014 Just upgraded to Evernote Premium this afternoon. Purchased through iTunes and was charged. However, I'm not getting the upgrade. I submitted a ticket a while ago but haven't heard anything. My ticket #781335. Link to comment
nuscape 0 Posted November 2, 2014 Share Posted November 2, 2014 I'm using Android, same issue here. I have paid my renewal through Google play but still it is showing free account again. This is the third year since I joined Evernote. It is a yearly problem for me, very frustrating indeed. I have submitted a ticket #798247, Evernote support can you please rectify this once again ASAP? Thanks. Link to comment
owadenko 0 Posted November 6, 2014 Share Posted November 6, 2014 hi i've a problem I paid but tohing is appearing can you help me on that where i should insert a ticket? Chère/Cher OWADENKO,Cet e-mail confirme que vous avez acheté l’abonnement suivant :Nom de l’abonnement : Evernote Premium Nom de l’application : Evernote Éditeur : Evernote Date d’achat : 06/11/14 Durée de l’abonnement : 1 an Prix : 39,99 € Mode de paiement : Compte iTunesLa période d’abonnement est automatiquement renouvelée, sauf en cas de désactivation au moins 24 heures avant la fin de la période actuelle. Pour annuler le renouvellement automatique ou gérer vos abonnements, cliquez ci-dessous et connectez-vous.Conditions d’utilisation ou assistance de l’éditeur : http://www.evernote.com/about/supportAller sur iTunes >Cordialement,L’équipe de l’iTunes Store Link to comment
Wordsgood 526 Posted November 7, 2014 Share Posted November 7, 2014 May I suggest that the next time anyone here is due for their annual membership renewal, that you not do so through iTunes or other 3rd parties like Google Play? Buy directly from Evernote at their company sight: https://evernote.com/ Link to comment
Plan B Nola 0 Posted November 12, 2014 Share Posted November 12, 2014 Ticket # Ticket# 814944 Premium purchase not working in evernote I purchased upgrade to evernote premium via itunes yesterday, sent in a ticket.I do not see the upgrade on my computer, nor on the iphone.And, now the evernote app has disappeared from my iphone and it prompts me to download the app. I've done this several times and the app downloads but never remains on the phone, so now my remote work on evernote is paralyzed--all b/c I finally paid to go premium. Feeling frustrated. Any help on how to get evernote back onto my iphone? And then hoping that support picks up my ticket number and upgrades, but for now I have nothing! Link to comment
Jeroen W 0 Posted November 14, 2014 Share Posted November 14, 2014 Ticket #819025 Upgrade to PremiuM is not working.please help, i need Premium again! Link to comment
BeeMason3 0 Posted November 15, 2014 Share Posted November 15, 2014 Upgraded to Premium on Nov 13, but still does not show on my Mac or Android.I've removed the app and reinstalled, then synced, no success. Ticket# 819706 Link to comment
Johnny L 0 Posted November 18, 2014 Share Posted November 18, 2014 Same here, my online account page was showing as premium but my iphone app behaved as 'free', thereby negating my reason for paying in the first place. I raised a ticket with on Sunday (#824679) and received an automated reply, it's now two business days later and no communication from Evernote so I raised the problem with itunes, cancelled my subscription to premium and received a refund from itunes, immediately. Can anyone see the difference in service between Evernote and Itunes there? I'm very disappointed and I'll be leaving some negative feedback on the App store. Link to comment
Vukani 0 Posted November 22, 2014 Share Posted November 22, 2014 I have also had this issue. Bought premium membership through iTunes, over a week later not reflecting in my account. No response from support page. Extremely poor first impression. Ticket# 828877 - Premium This email confirms your purchase of the following subscription: Name of Subscription: Evernote Premium Name of Application: Evernote Content Provider: Evernote Date of purchase: 11/14/14 Subscription Period: 1 year Price: $44.99 Payment Method: iTunes account Link to comment
Trankil 0 Posted December 4, 2014 Share Posted December 4, 2014 Having the same problem Ticket# 854450 Link to comment
Yachttech 0 Posted December 8, 2014 Share Posted December 8, 2014 I have this problem also. Tried logging out and back in again also tried to sysnc but no luck. Ticket# 861320 Link to comment
carstenj 0 Posted December 15, 2014 Share Posted December 15, 2014 Upgraded to premium through in-app purchase on Apple App Store but my account is still listed as free. I really need this to work out before going on vacation tomorrow. I have already tried to log out and back in but that did not make a difference. I paid by credit card in iTunes and I have submitted a ticket with id Ticket# 871571. Update: almost 24 hours later and no response from the Evernote support team. Quite disappointed. Not the best start for my Premium experience. Link to comment
Matthewe79 0 Posted December 19, 2014 Share Posted December 19, 2014 Same issue, Ticket# 877683 Link to comment
Matthewe79 0 Posted December 20, 2014 Share Posted December 20, 2014 If you go to your iTunes purchases and report a problem, select the issue as being "It didn't download", enter your description and then request a refund, doing so generates an instant refund of the subscription. Won't be making the mistake of premium purchases again with evernote! Thanks for nothing! I *was* premium since 2009. Link to comment
Derek Y. 0 Posted December 30, 2014 Share Posted December 30, 2014 Same issue, ticket # 889337As a paying customer its a shame to see the issue persist after 2 years of being known on a forum! This is poor customer service and paying customers shouldn't have to be chasing down a company requesting for service in such a way. If the admin cares to share I've also reported this issue to the California based Better Business Bureau.I suggest people who had the same experience as others also report this billing and customer service issue to the BBB. If smaller companies can recognize a payment via iTunes why can't Evernote? Link to comment
mjam 0 Posted January 2, 2015 Share Posted January 2, 2015 Same issue for me. Ticket# 893114. Link to comment
anna-marie 0 Posted January 27, 2015 Share Posted January 27, 2015 Hi there I paid for a premium evernote subscription via itunes. I was using the evernote for MAC functionality and when I clicked on the upgrade to premium it took me straight to the iTunes store. I have the receipt from iTunes, have synced all my devices. I even deactivated my old evernote account which had no notes but have been signed up with the same email address as my iTunes account incase this was the issue (note this account didn't show premium status either). I logged a ticket on the 21/1/15 and it's still note resolved. Ticket# 919583 - I've subscribed to premium via the app store but it hasn't updated my membership status. I'm really disappointed that its one week on from my subscription purchase on the 20/1/15 and there has been no communication from your level1 team. Help? Link to comment
JD in Denver 0 Posted February 12, 2015 Share Posted February 12, 2015 I have the same issue. I upgraded through iTunes on Sunday. It is now Thursday. I have created 3 separate support tickets, and have received only "canned" responses on any of them - since, of course, "free" members get no priority. Evernote is a great product and I'm willing to pay for an upgrade, but right now I'm not getting what I paid for and can't recommend Evernote to any of my friends. Link to comment
Dr_JeKyL 0 Posted February 27, 2015 Share Posted February 27, 2015 Yep - me too. I have been on with two tickets(current one is now Ticket# 965242 - Premium. My only reply so far states there is no payment associated with my email address, do I have another one I may have used?? NO. I replied with my screenshot (AGAIN) from inside iTunes on my purchasing page with the order, time, date and order number. Still nothing. I had been warned by colleagues not to bother with evernote for years but I took a plunge planning a test with a view to annual subscription if it met my workflow needs....needless to say, my weekend workflow plan for evernote has gone for a Burton - need new plans. My screenshot proof as follows: TAGS: "credit card", "subscription", "payment", "billing", "transaction", and "declined" and "paypal" and "iTunes" <script src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/fe908948/background/helpers/prefilterHelper.js" type="text/javascript"> </script> Link to comment
Smons 0 Posted March 13, 2015 Share Posted March 13, 2015 Same problem here - Ticket# 983879I bought 1 month of premium membership yesterday through the Evernote iPhone app. It still isn't activated. In iTunes under my Apple ID I can clearly see that I have paid and that it should be active.Going oversees in 5 hours and desperately need offline notebooks!!Last time I bought one year of premium membership it was the EXCACT same problem. At the time i was told to try and buy the membership through Evernote.com instead, but what a hassle compared to IAP. (Which they nag you about all the time when you are a free user). Hm, maybe I should try one note instead Link to comment
BurgersNFries 2,407 Posted March 13, 2015 Share Posted March 13, 2015 The upgrade to Evernote premium via iTunes has been problematic for YEARS. I don't know why Evernote hasn't resolved this problem. I would encourage anyone who wants to upgrade to do so through Evernote.com instead of iTunes. Link to comment
Smons 0 Posted March 23, 2015 Share Posted March 23, 2015 Great tip, BNF. I would encourage Evernote to fix in-app-purchasing. They haven't even responded to my support ticket NOR this thread and its 10 days now. I just came back and now no longer need the pro account.. Link to comment
Ex Employees Austin G 527 Posted March 23, 2015 Ex Employees Share Posted March 23, 2015 Great tip, BNF. I would encourage Evernote to fix in-app-purchasing. They haven't even responded to my support ticket NOR this thread and its 10 days now. I just came back and now no longer need the pro account..Hey Simon. I just responded to your email.Feel free to respond to my email if you have any additional comments/issues. Link to comment
tinymill 0 Posted May 28, 2015 Share Posted May 28, 2015 Ticket# 1091644 I'm trying to upgrade to a Premium account but am getting an error when I try to do so. Sigh. . . I see this has been an issue for the past three years. . . yikes. I'm stuck with a Plus subscription when I need a Premier --- and there's nothing I can do about it. TAGS: "credit card", "subscription", "payment", "billing", "transaction", and "declined" and "paypal" and "iTunes" Link to comment
Geohenders 0 Posted June 11, 2015 Share Posted June 11, 2015 Lots of questions here regarding the O2 premium upgrade, but no definitive answers as far as I can see. I'm an existing user and want to take advantage of the free upgrade offered by O2. How is this meant to work. I get asked for my iTunes password but stop there not wanting to get charged. What will happen if I proceed? I don't want to get caught up in a time consuming process trying to claim back the money that shouldn't have been taken from me in the first place. Can someone tell me how should the free upgrade actually work? Link to comment
Ex Employees Austin G 527 Posted June 11, 2015 Ex Employees Share Posted June 11, 2015 Lots of questions here regarding the O2 premium upgrade, but no definitive answers as far as I can see. I'm an existing user and want to take advantage of the free upgrade offered by O2. How is this meant to work. I get asked for my iTunes password but stop there not wanting to get charged. What will happen if I proceed? I don't want to get caught up in a time consuming process trying to claim back the money that shouldn't have been taken from me in the first place. Can someone tell me how should the free upgrade actually work? Logging into iTunes should not be part of the process to redeem this promotion. If you're an 02 customer connected to an 02 data connection, login to Evernote and you should be automatically prompted to redeem to the promotion, upgrading you to premium. As an existing premium customer, the promotion will be converted into points. Once your current subscription expires, you can then apply the points to your account here : https://www.evernote.com/Points.action. If you're still experiencing issues please submit a support ticket and Evernote Support will be happy to assist. Link to comment
Geohenders 0 Posted June 12, 2015 Share Posted June 12, 2015 OK, I'll try that again. It didn't work the first three times, but I'll try again. BTW, I'm not an existing Premium customer. Link to comment
Geohenders 0 Posted June 18, 2015 Share Posted June 18, 2015 As before the "free upgrade" wasn't offered. Not impressed. Link to comment
Jo_se 0 Posted June 22, 2015 Share Posted June 22, 2015 Hi I have been having a similiar problem to what is described in this forum. I upgrade to EN Premium 2 days ago through Evernote.com- I got EN Premium in my IPad/Iphone but on my Mac the account is still as "Basic" I already "sync" and logged in/out loads of times but no effect still as Basic on my Mac...I already request for technical support but I am still waiting- Ticket Number 1124996.I only have an EN account...I really need to have Premium on my Mac!! any tips would be very much appreciated CheersJo_Se Link to comment
kgg 75 Posted July 13, 2015 Share Posted July 13, 2015 I'm updating this thread as we have identified two separate issues with the iTunes upgrade and want to ensure the most up-to-date information is available here. Issue 1): You’ve upgraded via iTunes and can see the upgrade in your account when you log in at Evernote.com but the upgrade is not reflected in the iOS application. Solution: In the iOS app, please make a small edit to your profile name which should trigger the update in the applicaiton. Specific steps for doing this:Tap the gear icon next to your username in top leftTap on “Profile” from the listTap on the “Full Name” fieldMake any edit to the name and tap “Done"Tap on “Settings” on the top left and confirm the change is updated under the profile imageTap on “Profile” again and change the name back to the desired name.You should now see the upgrade reflected in the applicationIf you are experiencing this same issue on your Mac app please see this thread: https://discussion.evernote.com/topic/86265-upgraded-to-plus-but-mac-client-still-says-evernote-basic Issue 2): You’ve upgraded via iTunes but do not see the upgrade in your account at Evernote.com. Solution: Please submit a support ticket with a copy of your iTunes receipt. Once verified, we will manually upgrade your account. Feel free to post your ticket number here and we will work to expedite your case. Link to comment
waint7500 1 Posted July 14, 2015 Share Posted July 14, 2015 How do I send my report ticket? Link to comment
waint7500 1 Posted July 14, 2015 Share Posted July 14, 2015 I have the email welcoming me to Evernote premium on 6/25/15. How do I send it to Evernote? Why doesn't Evernote have a PDF with complete instructions? I can go cross-eyed looking for threads in this format.Evernote, you've succeeded enough to need to publish a manual now. I love saving notes, but am not computer-literate enough to figure out this jigsaw puzzle of a system. Link to comment
Morticia 193 Posted July 14, 2015 Share Posted July 14, 2015 Hi!Evernote have some guides for users.Evernote supportGetting started with Evernote (Mac, Android, Windows desktop, Windows Phone, Windows 8(touch), iPhone/iPad/iPod) Link to comment
Geohenders 0 Posted July 17, 2015 Share Posted July 17, 2015 This doesn't work for me. I was offered a free upgrade by my mobile phone network provider in the UK, O2. A simple login was all that was required, allegedly. So I don't have a receipt to send you. Any other suggestions? Link to comment
kgg 75 Posted July 17, 2015 Share Posted July 17, 2015 @Geohenders, if you are having problems with the O2 upgrade check out this thread: https://discussion.evernote.com/topic/75649-evernote-premium-with-o2-priority. If it doesn't help please post on that thread and we'll take a look. Link to comment
Super Dutch 1 Posted July 28, 2015 Share Posted July 28, 2015 Hi, same problem. Help! Ticket# 1172990 Link to comment
reb.e.k 1 Posted August 14, 2015 Share Posted August 14, 2015 I upgraded to Evernote Plus via iTunes and although I received a receipt from iTunes, the upgrade is neither visible in the apps on my mac and my iPhone nor in the web interface. I already submitted a support ticket (Ticket# 1193528) and sent a screenshot of my iTunes receipt but I'm afraid my ticket won't get answered very soon because I'm still listed as a free user. The update is very important for me, because my monthly upload volume is exhausted and I need to continue my work with Evernote as soon as possible. Thank You. Link to comment
ScottLougheed 1,316 Posted August 14, 2015 Share Posted August 14, 2015 I upgraded to Evernote Plus via iTunes and although I received a receipt from iTunes, the upgrade is neither visible in the apps on my mac and my iPhone nor in the web interface. I already submitted a support ticket (Ticket# 1193528) and sent a screenshot of my iTunes receipt but I'm afraid my ticket won't get answered very soon because I'm still listed as a free user. The update is very important for me, because my monthly upload volume is exhausted and I need to continue my work with Evernote as soon as possible. Thank You. Since you might be looking at a few days of "downtime" before Evernote support get this resolved for you, you can always create a local notebook on your computer and put new content in there (or move actively working content there) where, while it won't be synced to the servers, you'll at least be able to add and modify it, and move it back to its normal notebook once your allowance is updated. Obviously this will not help at all if your primary use takes place on a mobile device in which case you are beholden to your exhausted allowance.... Link to comment
tracycmaddox 0 Posted August 15, 2015 Share Posted August 15, 2015 I am also having no luck accessing my Premium account. Ticket 1195166 Link to comment
SkipJohnston 0 Posted August 28, 2015 Share Posted August 28, 2015 I have the same issue as well. DATE Aug 27, 2015 ORDER IDMGM3DJ3QQ8 DOCUMENT NO. 205106312934 Link to comment
Smons 0 Posted September 4, 2015 Share Posted September 4, 2015 I wrote about this problem back in march, were I desperately needed the upgrade as i was going oversees and needed offline notebooks. Well, yesterday it happened again.. In iOS I got a "Work Smarter Discount" of 50 % and decided to upgrade to Premium, but the premium membership still hasn't activated (approx. 26h ago). This is the 3. time (out of 3), that IAP doesn't work for me. Link to comment
Kadeem J 0 Posted September 5, 2015 Share Posted September 5, 2015 I have purchased Evernote Premium via iTunes and it's not showing on any of my devices including Evernote Web, My iTunes email and Evernote email are the same; kadeemj1@gmail.com . Thank you, I do not have a ticket number or anything. Evernote Purchase via iTunes.pdf Link to comment
Black0ut21 2 Posted September 21, 2015 Share Posted September 21, 2015 same issue ticket number #1244190 Link to comment
Pascal Benedikter 1 Posted September 30, 2015 Share Posted September 30, 2015 Ticket# 1255632 I bought today morning the premium upgrade for iOS but my EN is still not updatet. Please help me.Email: pascal.benedikter@gmail.com Link to comment
linda holt 0 Posted October 1, 2015 Share Posted October 1, 2015 Ticket # 1256367 I cannot believe you haven't fixed this issue yet. Now I'm curious why. I'm very disappointed right now. Link to comment
linda holt 0 Posted October 1, 2015 Share Posted October 1, 2015 Ticket # 1256367 I cannot believe you haven't fixed this issue yet. Now I'm curious why. I'm very disappointed right now. Link to comment
dimitr-san 0 Posted October 1, 2015 Share Posted October 1, 2015 Ticket # 1245502 I have purchased Evernote Premium via Evernote App on my iPad. But it is still Basic.My iTunes email and Evernote email are different.Payment date 9th of September 2015Order ID MHG5658JK3Doc. № 143107718777 Link to comment
jwmontreal 0 Posted October 3, 2015 Share Posted October 3, 2015 Same issue, Ticket# 1259509 Please assist quickly, my uploads cannot be synched as Ive reached the account limit. Link to comment
Bryan12 1 Posted October 5, 2015 Share Posted October 5, 2015 Love the product and am trying my best to be patient with this bug, but I also have the same issue, purchased 10/2, no response to a ticket opened later that day with receipt attached, Ticket# 1259041Have tried everything suggested both here and on the support site. Thanks!Editing to reflect that this is resolved. Thanks! Link to comment
Dan2015 0 Posted October 7, 2015 Share Posted October 7, 2015 Ticket# 1263847Same issue for me. Purchased Plus upgrade via iTunes on my iPhone (October 5) and left it for 8 hours thinking it might take a little while for transaction to process.Checked the Evernote web after work & was still showing Basic. Reported it via Evernote support site on the website & got the ticket number but no option to email the iTunes receipt.It's October 7 & still no response? I've got lots of notes I need to upload. Link to comment
Ex Employees annah 133 Posted October 7, 2015 Ex Employees Share Posted October 7, 2015 Thanks all - keep the ticket numbers coming. I'll keep a closer eye on this thread to work towards getting you a timely response. After purchasing through iTunes (or anywhere), the upgrade should happen immediately. If it's not there after a few minutes, try the steps outlined in the response pinned to the top of this thread, then open a support ticket right away. Link to comment
turneraj 0 Posted October 7, 2015 Share Posted October 7, 2015 I purchased one month of premium through iTunes and have tried the steps to changing my profile name so an upgrade is present. This did not work, so my support ticket #1265238. Please advise. Link to comment
william kruse 0 Posted October 7, 2015 Share Posted October 7, 2015 How do I send my report ticket? Link to comment
william kruse 0 Posted October 7, 2015 Share Posted October 7, 2015 How do I send my report ticket? Link to comment
kgg 75 Posted October 8, 2015 Share Posted October 8, 2015 Hi William, Please use the "Submit a support request" link in my signature. If you are not already logged in online, you will be prompted to do so and then taken to the ticket submission page. Please select "Payment or billing issue" from the first dropdown menu. Let us know if you run into any problems and be sure to post your ticket number here so we can expedite your case. Link to comment
Charlie T 0 Posted October 22, 2015 Share Posted October 22, 2015 I have recurring subscription in iTunes and same issue. I am paying for it but Evernote still shows basic. I have tried all the tips but nothing. I have submitted email with screen shot of proof of payment. I am not getting any response back from Evernote. This is really frustrating. My ticket number is 1278741. Please someone help. Link to comment
dmikeyp 0 Posted October 26, 2015 Share Posted October 26, 2015 Same problem for me too. I've upgraded via iTunes and my account has not reflected the change. Please fix asap, Link to comment
Ex Employees annah 133 Posted October 26, 2015 Ex Employees Share Posted October 26, 2015 @dmikeyp Can you please open a support ticket using the link in my signature, then post the ticket number? Payment related issues need to be resolved via email for security reasons. Thanks in advance! Link to comment
stevendidier 0 Posted November 6, 2015 Share Posted November 6, 2015 I would love to know where to submit a support ticket! All of the links you all mention in your signatures just bring me back to the so called support page with no option to actually create a ticket much less attache a receipt!I'm with all of the other respondents here and am wondering if I made a huge mistake--this after being a plus member for some time. Link to comment
kgg 75 Posted November 9, 2015 Share Posted November 9, 2015 Hi Steven, Sorry to see you are having trouble accessing the ticket submission page. I went ahead and opened a ticket for you which you should see in your email. Please reply to that message and we can take a closer look at your case. Link to comment
stevendidier 0 Posted November 9, 2015 Share Posted November 9, 2015 kgg,the email that was sent has no tracking number for the ticket. Do you want me to respond to that email? re: this forum message reads:stevendidier,You have just received a reply to a topic that you have subscribed to titled "Upgrade to Premium via iTunes Not Working". The topic can be found here: https://discussion.evernote.com/topic/28551-upgrade-to-premium-via-itunes-not-working/?view=getnewpost----------------------------------------------------------------------Hi Steven,Sorry to see you are having trouble accessing the ticket submission page. I went ahead and opened a ticket for you which you should see in your email. Please reply to that message and we can take a closer look at your case. Link to comment
kgg 75 Posted November 9, 2015 Share Posted November 9, 2015 Hi Steven, You should have a separate email with a ticket number. Please check your Spam and let me know if you still are not getting the message. Link to comment
stevendidier 0 Posted November 9, 2015 Share Posted November 9, 2015 kgg, sorry no the message you referred to was not in spam. thanks,Steve Link to comment
Flexor 0 Posted December 4, 2015 Share Posted December 4, 2015 Hi! I am a free Premium user and I am waiting almost for a week for a response. Ticket# 1330489 Please help me... Link to comment
kgg 75 Posted December 4, 2015 Share Posted December 4, 2015 @Flexor, thanks for posting your ticket number. An agent should be in touch with you soon! Link to comment
BirdyB 0 Posted December 16, 2015 Share Posted December 16, 2015 Ticket# 1348548 Hi, my Upgrade also didn't work an i'm still waiting for a reply to my ticket. Link to comment
malraux 0 Posted December 21, 2015 Share Posted December 21, 2015 The same here; purchased a premium subscription on appstore but it doesn't show in my account which is still basic... Ticket 1356784 Link to comment
Martin Williams-Peck 0 Posted January 6, 2016 Share Posted January 6, 2016 Having the same problem, Ticket #1376448 Link to comment
Johannes B 0 Posted February 1, 2016 Share Posted February 1, 2016 Same problem here - is this discussion topic still open? If so, my ticket number is #1420034 Link to comment
Ex Employees annah 133 Posted February 2, 2016 Ex Employees Share Posted February 2, 2016 @Johannes B This topic is still open! I grabbed your ticket and will reach out via email shortly. Link to comment
Carolina Dingo 0 Posted February 9, 2016 Share Posted February 9, 2016 Same issue, Your issue has been assigned support ticket #1433651. Paid via iTunes and still shows free. logged out and restarted app multiple times, still shows free Link to comment
rajeevreddy 0 Posted February 10, 2016 Share Posted February 10, 2016 Same here. upgraded in itunes still showing free account in evernote. My support ticket #1435978. Why is this happening. This is my second time. Iam thinking of switching to onenote. Link to comment
Yin Phyo 0 Posted February 15, 2016 Share Posted February 15, 2016 On 2/2/2016 at 0:28 AM, annah said: @Johannes B This topic is still open! I grabbed your ticket and will reach out via email shortly. Hi annah , My problem is same here . I need to work with evernote. can u help ? My ticket number is #1443711 Link to comment
Ex Employees annah 133 Posted February 17, 2016 Ex Employees Share Posted February 17, 2016 @Yin Phyo Got it! I reached out to you via email. Link to comment
Hadi Susilo 0 Posted March 3, 2016 Share Posted March 3, 2016 Having same problem, thank for your help ===1478590 - I purchased Evernote Premium on iTunes, but my account is still showing up as Evernote Basic Link to comment
Melissa C 0 Posted March 16, 2016 Share Posted March 16, 2016 Purchase 2/4/16, still not showing that I upgraded to Plus. Ticket# 1503439 Link to comment
Lisa-b 0 Posted April 3, 2016 Share Posted April 3, 2016 Same issue, renewed subscription 3 April 16 - Ticket #1538424 Link to comment
Woodesign 0 Posted September 7, 2016 Share Posted September 7, 2016 Same issue... Paid for premium through my iPad and even got a receipt from Apple, but every time I open it, it tells me I have basic and to upgrade. When I hit upgrade AGAIN, it says you already have it. Help. Link to comment
MarkusP 0 Posted January 6, 2017 Share Posted January 6, 2017 Yesterday I tried to upgrade to year-long PLUS membership via iTunes, but only the payment worked immediately, the account was not upgraded. I already opened a support ticket, but only got an auto-responder. Can you please help me, since I have got to work with Evernote? Ticket# 1964389 Link to comment
amanda_h 300 Posted January 7, 2017 Share Posted January 7, 2017 Hi @MarkusP - I just grabbed your ticket, keep an eye out for my email! Link to comment
amanda_h 300 Posted January 7, 2017 Share Posted January 7, 2017 Hi y'all, If you've paid for an upgrade and aren't seeing Plus or Premium reflected in your Evernote account, please post in the following thread so I am alerted and can help as soon as possible: I'm going to lock this thread so we can have one centralized place for these types of posts. Thanks for your understanding. Link to comment
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