docria 0 Posted July 22, 2011 Share Posted July 22, 2011 when I open Evernote I have one set of information, but when I open Evernote WEB I have a somewhat different set. Yet I only have one set of accounts. Please advise. thanks in advance, Richard Link to comment
Level 5* Metrodon 2,184 Posted July 26, 2011 Level 5* Share Posted July 26, 2011 Have not received any reply from the support team.....getting disappointedAre you a Premium user? If so you'll get a response within 24 hours, if you are a free user then you go behind Premium users in the queue. Link to comment
jmpsfs 23 Posted August 4, 2011 Share Posted August 4, 2011 When you create a help request through the help screen of EN Mac, you receive VERY quickly an automated response requesting that you send certain log information. I have submitted a dozen or so and never had a failure. It sounds as though your request didn't make it through. Perhaps you could re-start the process? Click Help -> Technical Support. Link to comment
Level 5* Metrodon 2,184 Posted August 4, 2011 Level 5* Share Posted August 4, 2011 Your case was never logged then - you should open a new support case. Link to comment
docria 0 Posted August 4, 2011 Author Share Posted August 4, 2011 Maybe I was not clear enough. I never received ANY reply, so no ticket number to pass on. Link to comment
Level 5 Wern 246 Posted August 4, 2011 Level 5 Share Posted August 4, 2011 Your ticket number is in the "subject line" of the email you got from Support.Wern Link to comment
docria 0 Posted August 4, 2011 Author Share Posted August 4, 2011 thank you for all of your attempts at assistance. I cannot find the ticket number. sorry Link to comment
Phil Dean 150 Posted August 3, 2011 Share Posted August 3, 2011 Can you please provide the ticket number for the case that you submitted to the support team so I can investigate this further for you. Link to comment
Level 5* Metrodon 2,184 Posted August 3, 2011 Level 5* Share Posted August 3, 2011 Post your case number in here and one of us will try and get you some help. Link to comment
jmpsfs 23 Posted August 3, 2011 Share Posted August 3, 2011 Did you find anything suspicious within the log file I suggested? Link to comment
docria 0 Posted August 3, 2011 Author Share Posted August 3, 2011 disappointed that I never received a reply. Any suggestions? Link to comment
jmpsfs 23 Posted July 26, 2011 Share Posted July 26, 2011 With EN Mac open, click Help -> Activity Log.Within the log that opens, you should see some lines (among a LOT of other stuff) that look something like this:2011-07-25 21:57:28 [ENSyncEngine] INFO: Sending note changes...You may find understandable error messages there.EN tech support responds to premium account holders within 24 hours. It might take longer if you have a free account, which is why it's a good idea to learn to look for problems on your own. Many of them are easily solvable. Link to comment
docria 0 Posted July 25, 2011 Author Share Posted July 25, 2011 Have not received any reply from the support team.....getting disappointed Link to comment
Level 5* Metrodon 2,184 Posted July 22, 2011 Level 5* Share Posted July 22, 2011 Sounds like your sync is not completing correctly.Best bet may be to open a support ticket. Link to comment
docria 0 Posted July 22, 2011 Author Share Posted July 22, 2011 ok.....now I think we're getting somewhere. BUT I seem to have the opposite....I have data on Evernote Web but some of that data is not on my Mac itself. Does that make sense? I obviously would like to have all the data stored in the "right" place and know that I have copies available so it could not be lost. Link to comment
BurgersNFries 2,407 Posted July 22, 2011 Share Posted July 22, 2011 You will need to be more specific in describing what's different. If everything on the web appears on your Mac but not vice versa, then it sounds like you've set up local (IE non-sync'd) notebooks on your Mac. If so, you'll need to create new, sync'd notebooks on your Mac & move the notes from a local notebook to a sync'd notebook & then sync. Link to comment
docria 0 Posted July 22, 2011 Author Share Posted July 22, 2011 hmmm. Done that, and now done it again. The "wheel" spins on the display, but nothing changes. thanks for keeping with my difficulty Link to comment
Level 5* Metrodon 2,184 Posted July 22, 2011 Level 5* Share Posted July 22, 2011 In the top left hand corner of the mac client is a round button with 2 arrows on it, hover your cursor over it and it will say "synchronise.....".Press that button and it will sync with the Evernote servers. Link to comment
docria 0 Posted July 22, 2011 Author Share Posted July 22, 2011 I thought so, but now I'm not sure. Could you please explain exactly what this would involve. Also, will I lose data on either the versions in the process? Link to comment
BurgersNFries 2,407 Posted July 22, 2011 Share Posted July 22, 2011 Have you sync'd the Mac client? Link to comment
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docria 0
when I open Evernote I have one set of information, but when I open Evernote WEB I have a somewhat different set. Yet I only have one set of accounts. Please advise. thanks in advance, Richard
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