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shapic

mac (Archived) "Can't connect to servers"

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Hey all,

I just set up a new system and now Evernote won't connect to servers. The Activity Log states:


2011-07-03 21:14:21 [ENAppController] INFO: ### Creating directory: /Users/Siavash/Library/Application Support/Evernote
2011-07-03 21:14:21 [ENLuceneNoteIndex] INFO: Creating index at /Users/Siavash/Library/Application Support/Evernote/data/101370/note.index
2011-07-03 21:14:21 [EDAMHTTPClient] INFO: Client name: Evernote Mac/152876 (en-SE); MacOS/10.7.0;
2011-07-03 21:14:22 [ENVMThumbnailRegenNoteProcessor] INFO: Regenerating thumbnails with generator revision 150898
2011-07-03 21:14:22 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata
2011-07-03 21:14:22 [ENVMReIndexNoteProcessor] INFO: Reindexing notes: version 0 < 139978
2011-07-03 21:14:22 [ENVMReIndexNoteProcessor] INFO: Reindexing notes: lucene index not present.
2011-07-03 21:14:22 [ENVMReIndexProgressDialog] INFO: Finished with reindex dialog.
2011-07-03 21:14:22 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails
2011-07-03 21:14:22 [ENConnectivityMonitor] DEBUG: Checking reachability...
2011-07-03 21:14:22 [ENAppController] INFO: ### Creating directory: /Users/Siavash/Library/Application Support/Evernote/undo support
2011-07-03 21:14:23 [ENAudioRecorder] DEBUG: Initializing audio recorder
2011-07-03 21:14:24 [ENAppController] INFO: ### Creating directory: /Users/Siavash/Library/Application Support/Evernote/pending audio
2011-07-03 21:14:24 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.
2011-07-03 21:14:40 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 21:14:40 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x17201d 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 21:14:40 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 21:14:40 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 21:14:47 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 21:14:47 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x17201d 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 21:14:47 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 21:14:47 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 21:25:13 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 21:25:13 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x17201d 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 21:25:13 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 21:25:13 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 21:25:16 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 21:25:16 [ENAppController] ERROR: 0x75712d 0x985cd149 0x85031 0x3ea2 0x3895 0x2ea0 0x15773f 0x1589e4 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 21:25:16 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:18 [ENLuceneNoteIndex] INFO: Index was locked. Unlocking.
2011-07-03 23:52:18 [EDAMHTTPClient] INFO: Client name: Evernote Mac/156801 (en-SE); MacOS/10.7.0;
2011-07-03 23:52:20 [ENAppController] INFO: Created 'PDF Services' directory.
2011-07-03 23:52:20 [ENVMThumbnailRegenNoteProcessor] INFO: Regenerating thumbnails with generator revision 153033
2011-07-03 23:52:20 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata
2011-07-03 23:52:20 [ENAppController] INFO: Running on Lion.
2011-07-03 23:52:20 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails
2011-07-03 23:52:20 [ENConnectivityMonitor] DEBUG: Checking reachability...
2011-07-03 23:52:20 [ENAudioRecorder] DEBUG: Initializing audio recorder
2011-07-03 23:52:21 [ENSyncEngine] INFO: Contacting Evernote server...
2011-07-03 23:52:22 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.
2011-07-03 23:52:22 [ENSyncEngine] INFO: current update count: 0
2011-07-03 23:52:22 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:22 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 23:52:22 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:22 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:22 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 23:52:22 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:22 [ENSyncEngine] INFO: Sync complete.
2011-07-03 23:52:23 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:23 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 23:52:23 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:30 [ENSyncEngine] INFO: Contacting Evernote server...
2011-07-03 23:52:30 [ENSyncEngine] INFO: current update count: 0
2011-07-03 23:52:30 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:30 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 23:52:30 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:30 [ENSyncEngine] INFO: Sync complete.
2011-07-03 23:52:32 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:32 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 23:52:32 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:52:36 [ENAppController] INFO: Running on Lion.
2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: Usage info:
2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: server: 0
2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: local edits: 0
2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: total: 0
2011-07-03 23:52:39 [ENCoreDataLocalStore] INFO: max: 41943040
2011-07-03 23:53:15 [ENSyncEngine] INFO: Contacting Evernote server...
2011-07-03 23:53:15 [ENSyncEngine] INFO: current update count: 0
2011-07-03 23:53:15 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:53:15 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 23:53:15 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:53:15 [ENSyncEngine] INFO: Sync complete.
2011-07-03 23:53:17 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-03 23:53:17 [ENAppController] ERROR: 0x79c12d 0x985cd149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x97fd85ed 0x97fd859d 0x9a5afed9 0x9a5b36de
2011-07-03 23:53:17 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:31 [ENLuceneNoteIndex] INFO: Index was locked. Unlocking.
2011-07-06 13:33:31 [EDAMHTTPClient] INFO: Client name: Evernote Mac/156801 (en-SE); MacOS/10.7.0;
2011-07-06 13:33:31 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata
2011-07-06 13:33:31 [ENAppController] INFO: Running on Lion.
2011-07-06 13:33:31 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails
2011-07-06 13:33:31 [ENConnectivityMonitor] DEBUG: Checking reachability...
2011-07-06 13:33:32 [ENAudioRecorder] DEBUG: Initializing audio recorder
2011-07-06 13:33:33 [ENSyncEngine] INFO: Contacting Evernote server...
2011-07-06 13:33:33 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.
2011-07-06 13:33:35 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:35 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de
2011-07-06 13:33:35 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:35 [ENSyncEngine] INFO: current update count: 0
2011-07-06 13:33:35 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:35 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de
2011-07-06 13:33:35 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:35 [ENSyncEngine] INFO: Sync complete.
2011-07-06 13:33:35 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:35 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de
2011-07-06 13:33:35 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:45 [ENSyncEngine] INFO: Contacting Evernote server...
2011-07-06 13:33:45 [ENSyncEngine] INFO: current update count: 0
2011-07-06 13:33:45 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:45 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x1947dd 0x18e52c 0x1a4a05 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de
2011-07-06 13:33:45 [ENSyncEngine] ERROR: Sync exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:45 [ENSyncEngine] INFO: Sync complete.
2011-07-06 13:33:48 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:48 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de
2011-07-06 13:33:48 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:33:50 [ENAppController] INFO: Running on Lion.
2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: Usage info:
2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: server: 0
2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: local edits: 0
2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: total: 0
2011-07-06 13:34:04 [ENCoreDataLocalStore] INFO: max: 41943040
2011-07-06 13:34:10 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:34:10 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0xd0120 0xc3d17 0xc3c9b 0xc3c77 0x985b2901 0x98b88937 0x98b88814 0x98b88717 0x98b87ad2 0x98c0ab59 0x98b86513 0x98b4f80a 0x98ae7b23 0x98a7952b 0x98d0cb54 0x33ba 0x2
2011-07-06 13:34:10 [ENAppController] WARN: Failed to get fresh token: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:35:09 [ENLuceneNoteIndex] INFO: Index was locked. Unlocking.
2011-07-06 13:35:09 [EDAMHTTPClient] INFO: Client name: Evernote Mac/156801 (en-SE); MacOS/10.7.0;
2011-07-06 13:35:09 [ENVMSpotlightRegenNoteProcessor] INFO: Regenerating spotlight metadata
2011-07-06 13:35:09 [ENAppController] INFO: Running on Lion.
2011-07-06 13:35:09 [ENNoteThumbnailManager] INFO: 0 notes need thumbnails
2011-07-06 13:35:09 [ENConnectivityMonitor] DEBUG: Checking reachability...
2011-07-06 13:35:10 [ENAudioRecorder] DEBUG: Initializing audio recorder
2011-07-06 13:35:11 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.
2011-07-06 13:35:22 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:35:22 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x17d4b8 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de
2011-07-06 13:35:22 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:35:22 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:35:27 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:35:27 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x17d4b8 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de
2011-07-06 13:35:27 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:35:27 [ENVideoLoginWindowController] INFO: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:35:30 [ENAppController] ERROR: EXCEPTION: EDAMUserException(errorCode:3,parameter:"User.active")
2011-07-06 13:35:30 [ENAppController] ERROR: 0x79c12d 0x910fe149 0x8ca68 0x4796 0x4189 0x3794 0x162bda 0x163e7f 0x9178a5ed 0x9178a59d 0x90098ed9 0x9009c6de
2011-07-06 13:35:30 [ENAdManager] INFO: Exception: EDAMUserException(errorCode:3,parameter:"User.active")

Anyone know why it is happening?

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Why the heck would user.active mean user is inactive? Who comes up with this stuff?

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Why the heck would user.active mean user is inactive? Who comes up with this stuff?

It's most likely in combination with the errorCode:3; "User.active" is probably the parameter name. This stuff is for the support folks, not for general consumption.

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User.active means that your account has been deactivated.

Please reactivate your account. You can find more information on that here:

http://www.evernote.com/about/kb/articl ... ed-account

Thank you for your reply!

Actually, my account isn't deactivated - never has been - I can, and always have, been able to log on to evernote.com without issues.

So, it has to be something else. Any other ideas?

Thank you in advance,

- Siavash

EDIT:

Oh, and by the way, this is the error I get in the Console.app on Mac OSX:

2011-07-14 23:28:35,494 librariand: new client - cancelling idle timeout
2011-07-14 23:28:35,496 librariand: process 31331 has requested sandbox extensions
2011-07-14 23:28:35,500 librariand: client process 31331 does not have a valid com.apple.developer.ubiquity-container-identifiers entitlement
2011-07-14 23:28:35,500 librariand: unable to get container ids for client with pid 31331
2011-07-14 23:28:35,523 Evernote: unable to get sandbox extensions: The operation couldn’t be completed. (LibrarianErrorDomain error 6 - The operation failed.)
2011-07-14 23:28:35,526 librariand: error in handle_item_info_request: NSCocoaErrorDomain/260/Request for item properties on non-existent item.
2011-07-14 23:28:35,526 librariand: client connection is invalid: Connection invalid
2011-07-14 23:28:35,526 librariand: no clients - starting idle timer

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Nevermind, I removed it and reinstalled it and - BAM- it started syncing :)

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Didn't work for me. I did the auto-update to 2.2.3 today and it refuses to sync, same complaint. Build is 158341.

I have removed it and re-installed fresh downloads twice. No improvement.

Any suggestions? This is sort of serious.

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Do like this:

Remove Evernote.app (Trash it)

Remove User/Library/Preferences/com.evernote.Evernote.plist (Trash it)

Remove User/Library/Applications Support/Evernote (Trash it)

Importnat: EMPTY TRASH.

Now go to the Mac App Store and install it from there.

Hope it works.

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Thanks.

Tech support, which I heard from earlier, had me remove the app and the library file, reinstall and re-synch, which seems to have worked. They didn't say anything about the preferences or the trash. I left it running when I went to work today and when I came back it was restored.

It does concern me that I've had upgrade failures with two recent Mac upgrades. I used the Windows version for five years and don't remember this many problems -- in quantity, it's approaching the hellacious period we had with the iPad version but tech support tells me the architecture of the Mac and iPad versions are very different and they aren't related.

I appreciate your feedback.

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Glad it worked out for you.

Strange, I did the exact thing as the tech support told you to do (which obviously worked for you) but it didn't sort out my syncing problems. It wasn't until I also removed the preferences file and emptied the trash before re-install that it automagically started syncing again.

Perhaps we didn't have the same issue after all.

Anyhow, it all works now, for both of us! Knock on wood...

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I completely uninstalled the following:

Removed Evernote.app

Removed User/Library/Preferences/com.evernote.Evernote.plis

Removed User/Library/Applications Support/Evernote

and still get to see these logs when restart:

11-08-14 7:57:03.263 PM librariand: new client - cancelling idle timeout

11-08-14 7:57:03.263 PM librariand: no ubiquity account configured, not creating collection

11-08-14 7:57:03.263 PM librariand: error in handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

11-08-14 7:57:03.264 PM helpd: unable to get sandbox extensions: The operation couldn’t be completed. (LibrarianErrorDomain error 10 - Unable to configure the collection.)

11-08-14 7:57:03.265 PM librariand: no ubiquity account configured, not creating collection

11-08-14 7:57:03.265 PM librariand: error in handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

11-08-14 7:57:03.265 PM librariand: client connection is invalid: Connection invalid

11-08-14 7:57:03.265 PM librariand: no clients - starting idle timer

11-08-14 7:57:13.753 PM librariand: new client - cancelling idle timeout

11-08-14 7:57:13.767 PM librariand: no ubiquity account configured, not creating collection

11-08-14 7:57:13.767 PM librariand: error in handle_client_request: LibrarianErrorDomain/10/Unable to configure the collection.

any other solution ?

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