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seandoyle

(Archived) Missing notes from May 14->May 17

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Hi -

My account is missing several note updates from the last few days. In my Mac client (Version 2.1.1 (146391)) I see plenty of activity in the activity log from the last few days but on my Mac and my iPad I don't see the updates. All these updates were generated by typing them on my Mac.

How do I start to dig for where the problem is?

Thanks.

Sean

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I know it sounds like a stupid question, but have you checked the Trash?

Can you see any of the notes if you login to evernote.com?

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Hello all,

First time here...

I am missing AN ENTIRE NOTEBOOK.........I am going to try and remain calm,,but I really am freaking out..... I had a LOT of stuff in there..

Stuff that I thought was safe and would NEVER have to worry about losing......It was all there several days ago...and I had recently added new info.

I contacted support and received the message about going to HELP and saving the activity log....attaching it as a file.

When I click on HELP all I get is the HELP and DOCUMENTAION page............... I cannot find an "activity log" anywhere to send....

I'm so freaked about this I cant even remeber what else may be missing...

Help please.....

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Have you checked your trash?

If you are using a Mac then the Activity Log is in the Help menu.

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Also....when I click on help and get to the Help and Documentation page...... in the box....it says

NAVIGATION CANCELLED.

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I am missing AN ENTIRE NOTEBOOK.........I am going to try and remain calm,,but I really am freaking out..... I had a LOT of stuff in there..

Stuff that I thought was safe and would NEVER have to worry about losing......It was all there several days ago...and I had recently added new info.

I suppose it would be silly to ask if you had a recent backup of your database...???

When I click on HELP all I get is the HELP and DOCUMENTAION page............... I cannot find an "activity log" anywhere to send....

They are talking about the Help section in the EN desktop, not on the EN website.

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Dear Y'all,

Thanks so much for your help and suggestions....

Hopefully the problem will be fixed soon .....since I have now located the right HELP button.....duh..

Glad you guys are here..... :)

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