(Archived) Can't forward email to account or save Web page

[Michael Hyatt 17]

The Evernote site is painfully slow this morning. Perhaps my issue is related to it.

I have tried several times to forward email messages to my Evernote account. I have double-checked the email address. I am using the correct one, as specified in my account. This feature is indispensable to me, and one I use all the time.

In addition, I can't save Web pages to my account. I am using the Chrome extension and have done this successfully scores of times in the past.

[HardCopy99 0]

PORTSMOUTH UK / SAME PROBLEM

Hangs while syncing on 45%, Time 00:51 GMT

Trace below:

2 7 ms 7 ms 7 ms cosh-core-1a-ae1-997.network.virginmedia.net [80.3.161.69]

3 10 ms 11 ms 11 ms winn-bb-1a-ae2-0.network.virginmedia.net [212.43.163.209]

4 18 ms 11 ms 13 ms brnt-bb-1b-as5-0.network.virginmedia.net [213.105.172.234]

5 28 ms 13 ms 12 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.105.159.50]

6 15 ms 17 ms 13 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]

7 16 ms 19 ms 13 ms ldn-b2-link.telia.net [213.248.100.97]

8 13 ms 13 ms 17 ms ldn-bb2-link.telia.net [80.91.247.26]

9 98 ms 84 ms 84 ms nyk-bb2-pos0-2-0.telia.net [213.248.65.94]

10 159 ms 157 ms 158 ms sjo-bb1-link.telia.net [80.91.254.177]

11 166 ms 161 ms 165 ms internap-ic-140172-sjo-bb1.c.telia.net [213.248.81.134]

12 159 ms 157 ms 170 ms border3.pc2-bbnet2.sje.pnap.net [66.151.144.71]

13 164 ms 164 ms 162 ms qts-28.border3.sje.pnap.net [70.42.255.234]

14 161 ms 162 ms 171 ms 205.234.0.42

15 220 ms 206 ms 200 ms http://www.evernote.com [205.234.25.136]

Trace complete.

[vatark 2]

That's certainly your choice.

Good luck.

Are you not lost without access to your data? It says you would be in your sig...

Anyway, whilst it would be nice to be able to rely on just one service it's clear that there are some times when it fails to work as expected. It seems sensible to look for alternatives that can support each other in times of difficulty - after all if Evernote did disappear for a while would you continue to merrily send all your data to it without considering the potential difficulties that might ensue if you are unable to access the data later?

Evernote's a great service, I use it frequently, but to be totally reliant on it could be a bad thing for my business. I need a plan B - that's what most of use considering other opportunities are doing even if it appears that we are moaning...

It's late, time for bed. Hopefully it'll be back to normal in the morning.

[Metrodon 2,184]

perspective?

You don't have access to new clips and emails to your Evernote account for a few hours - as I understand it no data has been lost.

This is such a storm in a teacup.

Good luck with all the other apps that you are all going to rush off and use, I'm sure they are all completely bug-free, up 100% of the time and the CEO also emails you personally to ask you how your cat is doing each morning.

[CalS 5,280]

2:45 PT and still no emails (sent at 9:25 PT) arriving for me. Anyone have anything make its way through.

[Wheeler 0]

2:45 PT and still no emails (sent at 9:25 PT) arriving for me. Anyone have anything make its way through.

No- nothing getting through for me (2:55 PST) over the last 15 minutes, goes to show how much we 'users' have grown to rely and need Evernote as a service when there is a blip in the works.....

.

[engberg 89]

We've been investigating this problem all day, and we think that we've narrowed this down to an intermittent issue on one of the routes that people can use to hit Evernote's servers.

If you see this problem, could you please run the "traceroute http://www.evernote.com" command (it's "tracert http://www.evernote.com" on Windows) and post your results? We're suspicious about connections that include "internap.te1-3.ar1.snv2.gblx.net", which seems to be used in (e.g.) routes from Comcast.

[Jpetrovski 8]

Had the same problems all day on my local network and over the air on my iPhone. Traceroute from RoadRunner:

cpe-65-28-18-154.kc.res.rr.com (65.28.18.154) 37.092 ms 14.578 ms 13.951 ms

4 rdc-24-94-161-34.kc.rr.com (24.94.161.34) 42.933 ms 29.279 ms 23.655 ms

5 ae-5-1.cr0.chi30.tbone.rr.com (66.109.6.112) 22.363 ms 23.330 ms 25.100 ms

6 ae-1-0.pr0.chi10.tbone.rr.com (66.109.6.155) 24.287 ms 21.791 ms 25.380 ms

7 chi-bb1-link.telia.net (213.248.76.97) 22.815 ms 23.583 ms 46.257 ms

8 sjo-bb1-link.telia.net (213.248.80.25) 78.398 ms 76.694 ms 75.693 ms

9 internap-ic-140172-sjo-bb1.c.telia.net (213.248.81.134) 76.840 ms 76.715 ms 73.168 ms

10 border3.pc2-bbnet2.sje.pnap.net (66.151.144.71) 72.108 ms 90.140 ms 73.015 ms

11 qts-28.border3.sje.pnap.net (70.42.255.234) 73.817 ms 73.800 ms 74.352 ms

12 205.234.0.42 (205.234.0.42) 92.125 ms 89.829 ms 108.982 ms

13 http://www.evernote.com (205.234.25.136) 133.937 ms 114.604 ms 115.301 ms

[Michael Hyatt 17]

It’s still broken for me. About 12 hours and counting. I'd be happy to run the tracert routine on my Mac if you can tell me how. Thanks.

[Jpetrovski 8]

From a Spotlight prompt type: 'terminal kind:app' without the quotes. Open the link to the terminal app and at the prompt type 'traceroute www.evernote.com' (again no quotes) and the hops should populate the screen. Copy / Paste into your post.

That's it.

[BurgersNFries 2,407]

I'm seeing the problem (still haven't received any emails sent directly to my EN account as of early this a.m.) & here's my tracert:

[BurgersNFries 2,407]

Are you not lost without access to your data? It says you would be in your sig...

Absolutely. But today's problem is relative. I still have access to over 31,000 of my notes on my desktop. The problem is the ~200 that I've either not received today (that were sent directly to my EN account) or synced from one computer to another. Cramped my style but didn't make things come to a screeching halt.

Evernote's a great service, I use it frequently, but to be totally reliant on it could be a bad thing for my business. I need a plan B - that's what most of use considering other opportunities are doing even if it appears that we are moaning....

I don't use it "frequently"...I use it A LOT...at least once per every computer hour I'm on the computer (minimum 8-10 hours per most days) & probably more. Like I said above, I also have Plan B's...Critical information is not stored solely in EN. Doesn't mean I'm ready to bag EN entirely b/c of today's problems. EN is still my "go to" app for saving, "clouding" & retrieving information.

Hopefully it'll be back to normal in the morning.

Indeed.

[vatark 2]

I really can't understand why people are so willing to throw their toys out of the pram over a couple of hours of reduced service. If you want 100% reliability and uptime then I suggest you print off all the web pages you need and keep your notes in a nice A4 pad.

That's a really helpful comment?

What's wrong with considering the options available? Some would say that its sensible to have a back-up plan so you can recover from a disaster such as finding your data is failing to reach your account as expected. Being able to respond to such disasters quickly will mean that those with a plan B will still be here when those without have gone to the wall.

[Michael Hyatt 17]

This is what I got on my Mac:

traceroute to http://www.evernote.com (205.234.25.136), 64 hops max, 52 byte packets

1 10.0.1.1 (10.0.1.1) 8.873 ms 0.963 ms 1.397 ms

2 c-68-52-204-1.hsd1.tn.comcast.net (68.52.204.1) 11.385 ms 10.174 ms 9.169 ms

3 xe-11-2-0-0-sur01.williamson.tn.nash.comcast.net (68.86.151.145) 11.303 ms 10.313 ms 12.988 ms

4 xe-11-3-0-0-sur02.williamson.tn.nash.comcast.net (68.85.174.106) 46.917 ms 8.687 ms

xe-0-0-0-0-sur02.dickson.tn.nash.comcast.net (68.85.174.101) 11.157 ms

5 xe-0-0-0-0-sur01.blairblvd.tn.nash.comcast.net (68.85.174.78) 9.834 ms 8.053 ms

xe-11-3-0-0-sur01.dickson.tn.nash.comcast.net (68.85.174.97) 11.363 ms

6 xe-0-0-0-0-sur02.hicksrd.tn.nash.comcast.net (68.85.174.93) 10.416 ms

xe-11-3-0-0-sur02.blairblvd.tn.nash.comcast.net (68.85.174.82) 9.630 ms 10.188 ms

7 xe-11-3-0-0-sur01.hicksrd.tn.nash.comcast.net (68.85.174.89) 14.110 ms 11.452 ms 10.061 ms

8 xe-3-1-1-0-ar03.nashville.tn.nash.comcast.net (68.85.174.85) 9.412 ms 11.007 ms 9.240 ms

9 pos-3-8-0-0-cr01.chicago.il.ibone.comcast.net (68.86.93.189) 23.208 ms 25.538 ms

pos-3-6-0-0-cr01.chicago.il.ibone.comcast.net (68.86.90.69) 52.708 ms

10 pos-1-6-0-0-pe01.350ecermak.il.ibone.comcast.net (68.86.87.130) 24.810 ms 22.413 ms 27.142 ms

11 208.178.58.73 (208.178.58.73) 23.138 ms 29.788 ms 23.856 ms

12 internap.te1-3.ar1.snv2.gblx.net (64.210.28.142) 79.401 ms 80.419 ms 78.919 ms

13 border3.pc1-bbnet1.sje.pnap.net (66.151.144.9) 78.113 ms 79.352 ms 80.102 ms

14 qts-28.border3.sje.pnap.net (70.42.255.234) 84.462 ms 78.637 ms 79.566 ms

15 205.234.0.42 (205.234.0.42) 79.445 ms 85.142 ms 80.775 ms

16 http://www.evernote.com (205.234.25.136) 114.670 ms 118.351 ms 120.781 ms

[JonCloddy12 0]

Nothing I've e-mailed to the server has posted and nothing I've created on one machine has synced to my others since 9am EST. Here's my traceroute on Comcast:

traceroute to www.evernote.com (205.234.25.136), 64 hops max, 40 byte packets

1 10.0.1.1 (10.0.1.1) 3.413 ms 1.013 ms 0.910 ms

2 98.230.24.1 (98.230.24.1) 671.742 ms 331.542 ms 317.200 ms

3 te-9-2-ur01.miccosukeerd.fl.tallah.comcast.net (68.87.161.69) 319.702 ms 345.698 ms 351.766 ms

4 te-8-2-ur01.capitalcircl.fl.tallah.comcast.net (68.85.236.57) 332.997 ms 285.018 ms 307.107 ms

5 te-8-2-ur02.tallahassee.fl.tallah.comcast.net (68.85.236.33) 330.696 ms 283.202 ms 343.712 ms

6 te-4-1-ar01.l3-tallahas.fl.northglf.comcast.net (68.85.236.102) 337.667 ms * 336.013 ms

7 te-0-10-0-5-pe01.56marietta.ga.ibone.comcast.net (68.86.91.65) 356.077 ms 325.669 ms 332.383 ms

8 pos-3-1-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.86.85) 345.355 ms 367.497 ms 296.817 ms

9 TenGigabitethernet4-1.ar1.ATL2.gblx.net (146.82.35.121) 266.103 ms 364.606 ms 324.836 ms

10 INTERNAP.te1-3.ar1.snv2.gblx.net (64.210.28.142) 420.342 ms * 381.520 ms

11 border3.pc2-bbnet2.sje.pnap.net (66.151.144.71) 416.415 ms 349.920 ms 385.529 ms

12 qts-28.border3.sje.pnap.net (70.42.255.234) 392.311 ms 435.687 ms 392.210 ms

13 205.234.0.42 (205.234.0.42) 409.064 ms 414.149 ms 392.271 ms

14 www.evernote.com (205.234.25.136) 446.902 ms 425.994 ms 464.054 ms

[CalS 5,280]

None of my emails from this morning have been delivered to my client as yet.

On the other hand, my other notes are syncing. What I did at work has been synced to my home machine.

[notetakenguy 0]

I too am having the same problem - it's been all day. Man I wish they could warn us a bit better because it certainly does put into perspective that things CAN HAPPEN to your notes. Funny syncing all day.

Problem is this is the exact kind of problem that made me freak out a few years ago. Thinking the problem was on MY end I tried everything to fix it, and in the end I just ended up deleting the notes some how some way........and sadly could never retrieve them. That REALLY sucked.

So here i am again in the SAME situation patiently waiting for a fix? Everybody else still having problems?

I'm getting this message when I try to sync: SYNCHRONIZATION FAILED Evernote is unable to connect with the Evernote Service. This may be due to a network problem or service maintenance. Please try again later. If enabled, automatic synchronization will resume once the Service becomes available.

Dam & I just went Premium 2 days ago....

[Michael Hyatt 17]

24 hours after first reporting this, I am getting mixed results. Sometimes Evenote will sync; sometimes not. A moment ago, I tried to upload a Web clip. The sync failed three times (or at least said it did). Then, five minutes later, three copies of the clip appeared in Evernote.

I think this is progress, but we aren't out of the woods yet. You never know how dependent you are on a tool until it suddenly stops working!

[vatark 2]

24 hours after first reporting this, I am getting mixed results. Sometimes Evenote will sync; sometimes not. A moment ago, I tried to upload a Web clip. The sync failed three times (or at least said it did). Then, five minutes later, three copies of the clip appeared in Evernote.

I've seen a status update that indicates they've added extra resources to help overcome the issues of syncing.

Like you I am still missing e-mails that I sent yesterday - about 24 hours ago - but have received e-mails that were sent later. Not sure if that means the others will turn up eventually or whether I should write them off, and resend them.

I think this is progress, but we aren't out of the woods yet. You never know how dependent you are on a tool until it suddenly stops working!

And it always seems to happen when you need to use the service: a bit like when you think you're going to be late arriving for a meeting but the traffic appears to be slow, or the train takes a long time at each station. It's not the end of the world, it just feels like it - or as someone once said, "It's not a matter of life and death, it's more important than that."

Update: after posting this I couldn't access Evernote at all - not via desktop, browser or Terminal. Bother! Reminds me a bit of the problems Twitter had as it became more popular.

[engberg 89]

viewtopic.php?f=30&t=21423

[vatark 2]

http://forum.evernote.com/phpbb/viewtopic.php?f=30&t=21423

Thanks for the link.

Interestingly, just after the brief period of being unable to access Evernote, my desktop client updated and shows one of the missing e-mails - the first one. So there's hope the others will turn up.

And as I typed this I got another synchronisation failure message... And can't synchronise from my iPad :-( Ho hum! I'm off to the cinema to watch The Tourist.

I'll check back later.

[notetakenguy 0]

All my missing notes have FINALLY APPEARED YES! Looks like they are back up for now.......and yes i will echo what he said.......YOU DON'T KNOW HOW BAD YOU NEED SOMETHING TILL IT'S GONE!!!

[BurgersNFries 2,407]

All my missing notes have FINALLY APPEARED YES! Looks like they are back up for now.......and yes i will echo what he said.......YOU DON'T KNOW HOW BAD YOU NEED SOMETHING TILL IT'S GONE!!!

I guess we also know that many people use the option to email directly to our accounts!

[Michael Hyatt 17]

I just had one Web clipping show up from early this morning.

While I am waiting, I am researching moving over to SpringPad.

[BurgersNFries 2,407]

Yes, I've noticed the message board being veeeeeeery slow as well as not receiving my incoming emails. I checked the server status page & there was nothing since 12/22/10. I've submitted a support inquiry. That took about 5 minutes, too, b/c of the slowness. :shock:

I'm not sure if that will help bring this to their attention (just in case their other measures haven't already) b/c I've yet to receive the auto reply email with the ticket number. So that may even be affected...

[Cintra 5]

Its the same here, thats why I ended up at this thread .. my emailed notes are simply not getting through (yet) after 10 minutes or more.

In fact asking for a preview of this note is taking ages too, so I guess something serious is happening at Evernote

Mvh

[vatark 2]

I noticed this rather earlier - probably because being in the UK we're a little a head of you in the time zones :-) I've raised two tickets with Support.

I've also noticed problems with syncing in general as my Mac database is not sync'd properly with the web version.

I've backed up my Evernote database on the main computer here, and I'm looking at ways to import the data into another database app as I'm not convinced that the Evernote servers are a safe place for the data at the moment :-( I've suspended use of Evernote here because of the syncing problems. I'll now be scanning my documents into Yojimbo so I can keep the workflow going.

[jbenson2 2,147]

I pulled this off the Evernote Status page

http://status.evernote.com/

Jan 3, 2011 (9:51 am PT)

Mail delivery delays

The server which handles both incoming and outgoing email for Evernote accounts experienced an unexpected increase in volume early this morning. Due to a misconfiguration, it didn’t automatically expand its delivery capacity to handle the load, which led to a backlog in email delivery.

We’ve fixed the configuration problem, and the server is now catching up on the older queued messages. The undelivered emails should be processed within the next two hours, and then email delivery should return to normal.

[BurgersNFries 2,407]

I pulled this off the Evernote Status page

http://status.evernote.com/

Jan 3, 2011 (9:51 am PT)

Mail delivery delays

The server which handles both incoming and outgoing email for Evernote accounts experienced an unexpected increase in volume early this morning. Due to a misconfiguration, it didn’t automatically expand its delivery capacity to handle the load, which led to a backlog in email delivery.

We’ve fixed the configuration problem, and the server is now catching up on the older queued messages. The undelivered emails should be processed within the next two hours, and then email delivery should return to normal.

Thanks for the update...I was ready to hunt down one of those people in Europe who has the Evernote Batphone number.

I never did get a ticket number for my support inquiry, so it seemed like that wasn't a reliable way to contact them, today.

[CalS 5,280]

I pulled this off the Evernote Status page

Just out of interest, how did you find out about this status page? I can't find any links on the EN site for it. Thanks.

[jbenson2 2,147]

I pulled this off the Evernote Status page

Just out of interest, how did you find out about this status page? I can't find any links on the EN site for it. Thanks.

Evernote ran into a similar problem a while ago. So they set up some advance warning alerts in Europe. The website was mentioned in the forum, so I copied it to my Evernote for future reference.

I hope that eventually the Evernote Knowledgebase will have this sort of information.

http://www.evernote.com/about/kb/

[BurgersNFries 2,407]

Just out of interest, how did you find out about this status page? I can't find any links on the EN site for it. Thanks.

viewtopic.php?f=30&t=17728&p=71798&hilit=status+page#p71796

The website was mentioned in the forum, so I copied it to my Evernote for future reference.

Me too.

[Michael Hyatt 17]

It is now 1:25 p.m. CST in the U.S. Evernote is still not working for me. I can't email to it or clip a Web page. This make it almost useless to me. I also submitted a support ticket and haven't received any acknowledgment. This is very frustrating.

Also, I checked the box that said “Notify me when a reply is posted.” However, I have not received a single reply since I started this thread. Unfortunately, Evernote has become an integral part of my workflow, so I am way less productive today.

[BurgersNFries 2,407]

It is now 1:25 p.m. CST in the U.S. Evernote is still not working for me. I can't email to it or clip a Web page. This make it almost useless to me. I also submitted a support ticket and haven't received any acknowledgment. This is very frustrating.

Also, I checked the box that said “Notify me when a reply is posted.” However, I have not received a single reply since I started this thread. Unfortunately, Evernote has become an integral part of my workflow, so I am way less productive today.

Yeah, I'm still having problems sync'ing notes UP. The other computer (same network) doesn't get a sync error, since it's only sync'ing DOWN. I finally got an auto email reply with support ticket number & emailed them back about this. Also, still don't have any notes that were emailed to my Evernote account, early this morning. But we still haven't hit the two hour estimate posted in the server status, yet, either. Still about 20 minutes away.

[BurgersNFries 2,407]

Some would say that its sensible to have a back-up plan so you can recover from a disaster such as finding your data is failing to reach your account as expected.

Backup plans are always good. I certainly have my share of them. But based upon your comment...

I'm still looking to move to Yojimbo - less reliant on someone else for the storage and accessibility of the data, and it syncs with the iPad.

...it would appear you are ready to jump ship. As I said above, certainly your choice. But either it's an idle threat or else it would appear, yes, you are ready to move to another app. (shrug)

[Metrodon 2,184]

I just had one Web clipping show up from early this morning.

While I am waiting, I am researching moving over to SpringPad.

This is the second Evernote downtime in about a year - if you think any other web service will be more reliable then good luck to you. Even now you can still email and clip, when the Evernote servers catch up all your data will be there.

I really can't understand why people are so willing to throw their toys out of the pram over a couple of hours of reduced service. If you want 100% reliability and uptime then I suggest you print off all the web pages you need and keep your notes in a nice A4 pad.

[Michael Hyatt 17]

You're missing the point. I have been a loyal Evernote user for more than two years. The issue is not that the service is down. This happens with every service, as you point out. The problem is that Evernote is not communicating to their customers.

[vatark 2]

I just had one Web clipping show up from early this morning.

While I am waiting, I am researching moving over to SpringPad.

Looks a neat idea. Thanks for the link.

Not sure it will be able to replace Evernote for the way I use it though. There seems to be a limit on the size of e-mails and attachments you can send in. I saw nothing that suggested there was a monthly limit though!

[BurgersNFries 2,407]

This is the second Evernote downtime in about a year - if you think any other web service will be more reliable then good luck to you. Even now you can still email and clip, when the Evernote servers catch up all your data will be there.

I really can't understand why people are so willing to throw their toys out of the pram over a couple of hours of reduced service. If you want 100% reliability and uptime then I suggest you print off all the web pages you need and keep your notes in a nice A4 pad.

LOL & agree! Probably a good idea to enclose it in a thick plastic bag, too.

You're missing the point. I have been a loyal Evernote user for more than two years. The issue is not that the service is down. This happens with every service, as you point out. The problem is that Evernote is not communicating to their customers.

They have responded...not sure what else one can expect. I'd much rather they spend their time getting everything fixed than spending a bunch of time hand holding. As long as I know they are aware of the problem & are working on it, I'm good. Yah, it's cramped my style this morning. But style cramping is just part of every day life.

Having been in those situations (where something crucial has gone down & a bunch of people are annoyed/angry/homicidal) , I'm pretty sure the EN office is pretty frantic at this time, lunches skipped, etc, trying to get things fixed.

[BurgersNFries 2,407]

I just received this email from Larry, at Evernote, responding to my piggyback'd problem of the sync'ing:

"We are experiencing some syncing issues at this time. We have our engineers actively working on the problem and hope to have it fixed soon."

[jbenson2 2,147]

They are communicating. Here is the 2nd formal posting today:

• Jan 3, 2011 (12:59 pm PT)
  Sporadic networking interruptions
  We’re also investigating reports of slow downloads and synchronizations from some users. We believe that there are some sporadic networking interruptions that may delay some network connections and slow some transfers. (We believe that this was the proximate cause of the earlier mail delivery backlog.)

[Michael Hyatt 17]

I have not received any communication and would not have known there was an issue unless I had posted this thread here.

I have forwarded three emails to my Evernote account and clipped five web pages since early this morning. So far, only one web clipping is showing up.

[BurgersNFries 2,407]

I also submitted a support ticket and haven't received any acknowledgment.

If you didn't receive an auto reply with a ticket number, it didn't go through.

I have not received any communication and would not have known there was an issue unless I had posted this thread here.

Well, then, it's nice you are here b/c you know there's an issue.

[vatark 2]

I've recently received this from Evernote's support team:

We are experiencing some syncing issues at this time. We have our engineers actively working on the problem and hope to have it fixed soon.

Given that this started for me over eight hours ago I anticipate that the solution is going to be some time in arriving.

I'm still looking to move to Yojimbo - less reliant on someone else for the storage and accessibility of the data, and it syncs with the iPad.

[BurgersNFries 2,407]

I've recently received this from Evernote's support team:

We are experiencing some syncing issues at this time. We have our engineers actively working on the problem and hope to have it fixed soon.

Given that this started for me over eight hours ago I anticipate that the solution is going to be some time in arriving.

I'm still looking to move to Yojimbo - less reliant on someone else for the storage and accessibility of the data, and it syncs with the iPad.

That's certainly your choice.

Good luck.