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rwizard

(Archived) Problem Switching From Monthly to Annual

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I just cancelled my monthly plan and replaced it with an annual plan. My next monthly renewal was 11/20/10. You are showing the renewal anniversary for my new annual plan as 11/8/11, which means I am not getting credit for the already paid for period from 11/8 to 11/20. Could you please correct this ? Moving the annual anniversary to 11/20/11 would be best, although if you would prefer to credit me for the difference that would be acceptable as well.

Thanks.

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