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mattrickman

Auto-Save on Sketch / Notes

Idea

Love that i can finally take notes directly in EN with the iPad Pro and Apple Pencil.

But.

I frequently lose notes.  If your in the middle of taking a note (in the sketch mode) and lets say you switch over to another app (checking mail for example).  Quite often (but not always) - I come back to EN to find that it has closed out of my sketch note  - meaning I have lost everything.

So - what I try to do is open up a sketch note... and then routinely click DONE and then go back into the sketch to keep working (this functions as a "save").

But - over the course of the day - it's easy to miss doing this - and subsequently I end up losing notes.  Hopefully this is something that changes in the future.

 

Does anyone else have this problem?

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20 hours ago, choikee said:

I also experienced a problem where I lost my handwritten notes.

As a premium member you can report this directly to Support - if Evernote haven't yet found the cause of this sort of data loss,  your additional input may be what they need...

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Thanks, @gazumped for the recommendation to ask support for help.  Sometimes I check the forum and not support.  

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@DTLow Really? If Evernote Premium, which costs the same as MS Office 365, isn’t for serious work then what are we paying for? Doodling space? Sorry for being in a bad mood, but Evernote’s had this issue for years and some updates seem to fix it temporarily but it always comes back. Worse is when you start losing sketches from notes that were alredy saved fine. There’s just no excuse for this. I have always preferred Evernote for organising my work and mainly because the apple pencil writing and sketching experience is much better than other apps. I just wish I could only rely on it more. I have raised this issue to Support in the past and they have recommended upcoming updates, which usually do fix the issue, but then they start happening again. This thread was started in 2016, but this is still happening in 2019, and there isn’t a single comment here from Evernote Admins. Whether the app should be used for serious work or not is besides the point. The point here is that Evernote should deliver on their promises and ensure the app works, and not take paid users for granted, which is how I feel at the moment. As someone who does a lot of work on iPad, I already pay for MS Office 365 which gives me more than enough tools to get my notes done, but I prefer the Evernote interface, and have been a paid premium user for a number of years, and feel like I have to migrate to another tool just because I now primarily take notes using Apple Pencil and can no longer compromise on that.

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2 hours ago, professor_popo said:

Nobody in 2020 should have to press a "Done" button while doing handwritten notes on an iPad, failing which, lose ALL PROGRESS if they go to a different window or lock the screen.

I moved your post to the feedback forum, and merged it existing discussions    
To indicate your support use the vote button at the top left corner of the discussion (currently at 14 votes)

>>Personally switched to using Notability for handwriting, text / organization in Evernote. Not optimal but works, no more losing notes.

Notability is my app choice for note-taking (handwriting)
Evernote continues to be my choice for storage and organization   
and the documents continue to be stored as attachments

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Yes, I'm having this problem. Just took an important client note and it was lost completely. Will have to start using Apple notes and transfer them across somehow.

 

Have you figured out a way to recover them?

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I get this problem a lot and wish Evernote would resolve it.

I try to minimise the risk by frequently saving the sketch and I also make a note of the sketch version each time I reopen it, so I can keep track. But that only helps if the sketch shows all the different versions on the same note, which often happens; at least then you can choose the correct one. It doesn't help if you lose the sketch completely.

It's a real shame because the integration of the pencil, sketch and Evernote is a fantastic idea in concept especially if, like me, you create a lot of hand-written mindmaps. I persist because it is so useful. But I wish I could rely on it more than is currently possible.

Unfortunately the Evernote support folk just say it's a unique problem to me that they can't replicate. It's good to know that this is not in fact true and that others suffer the same problem.

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I always use Goodnotes with auto save to Googledrive - that way when I add a link in evernote they will always be there and updated.  Goodnotes is a VERY solid app.  Have been using it on my iPad since it 1st hit the appstore years ago.  Have tried many times going to Evernote for handwritten notes instead since everything I do is in there ... but the unstability makes me not trust it.  maybe someday...

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I have a lot of duplicates of my sketches notes. Anybody know how to fix it?

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Hi All, 

Recently switching from OneNote to EverNote, much fluid user experience, kudo to the team.

However, one thing that really frustrates me is the seemly lack of auto-save function for note taking. Please correct me if I am wrong, but it seems like that my sketch will be lost if I did not click the "done" button at the end of my sketching session? I once switched to a message app, then after switching back, found all my note gone...which is really frustrating. 

I wonder am I the only one experiencing it or is there anyway work around on this?

thanks,

Tim

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Hi.  Evernote doesn't instantly sync your work to the server or save to the local device until you finish editing and close the note.  It should be possible to manually sync while you're working if you have a lot of changes or new work to secure.

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On 2017-07-18 at 오후 5시 19분, Tim Chen said:

or is there anyway work around on this?

I have a long standing practce of frequently saving my work-in-progress.  

In sketch mode, this requires a click on the Done icon (as you reported)  Standard typing is saved automatically

If I have internet connection, also frequent sync to the servers - automatic in IOS but I can force this by switching to another note (there are alternate methods)

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I see, I don't mind clicking an extra button for saving; But I wish there is a "save" button in sketch mode that I can save the sketch without leaving the sketching...

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Hi - try changing the title of this thread so it's a feature request for a 'save' button.  If you get some support clicks,  it'll bump the priority up the list.  Maybe...:)

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I also have the same problem, albeit erratically.  Very frustrating as others have said and certainly undermines my trust in using evernote for important hand written notes.

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To chime in I also have this problem.  I just lost another note. Note still there but all content gone.  It happens erratically so I can’t reproduce it but it seems to be associated with a network not be fully connected to iPad.  

 

Evernote are you listening?  I’ve been using this since Apple Pencil cameand this happens enough that I am considering giving up. 

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Same for me. Very annoying: notes are still there, but hand-written content is lost. I double the opinion above that this somehow is related to network/sync problems.

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Hi Evernote,

Surely this has been reported before but I couldn’t find anything on the forums.

I am having an issue with the iPad Pro, sketch tool, and Apple Pencil.

Essentially, if I leave the app for more than a few minutes, say to respond to a message, or multitask in a different window, I lose the content of my sketches. This has happened to me at least ten times now.

It’s deeply frustrating. I’ll use the tool to brainstorm lecture slides and then all of a sudden, my slides will be gone!

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So frustrating that this problem is not fixed.  I lost another set of notes today and have finally decided after using evernote for more than 5 years that I'm going to have to use something else.   I can't afford to use a note program that discards my work without warning. 

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I've experienced this before as well. After being away from Evernote for a few minutes it stops running in the background so that's probably why the sketch isn't saved. I think if you press "Done" on your sketch and then swipe down on the side bar you can force a sync to be sure it's saved. Definitely annoying though. I personally think Notability is a bit better for handwriting anyways and then very easy to send to Evernote when you're done.

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I also experienced a problem where I lost my handwritten notes.  Please Evernote!  Auto backup please!!!

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I asked support about this (they made a feature request) over a year ago. I made another one 4 weeks ago for the same issue. At this point, unfortunately, I'm done. No other sketching app I have on my iPad Pro discards my work if I don't actively save it. Autosave has been part of iOS for years and especially in a note taking app this is ridiculous. If I'm in a meeting, taking notes, and I stop for 5 minutes to discuss something, I don't expect my notes until that point to be deleted.

 Obviously Evernote has had a lot of issues lately, both with corporate departures as well as a fair amount of negative press for becoming stagnant. I had really held out hope for Evernote. I've been an iOS user for over 8 years, and most of them have been a paying premium user. Looks like it's time to find another solution and recommend my clients do the same. ?

 

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1 hour ago, JimLaPier said:

If I'm in a meeting, taking notes,

You have many choices for editors; are you using the best tool?
My favourite note taking editor is Notability on my iPad.  I send (share menu) the document to Evernote in .pdf format; .note format if there's audio recording.

>>find another solution and recommend my clients do the same

Evernote's editor is ok for basic notes.  I don't recommend it for serious work
For note taking, I recommend Notability
For word processing, I recommend Word/Pages.
For spreadsheets, I recommend Excel/Numbers.

Note attachments can be any file format.  
Evernote works well with images, pdfs and Office/iWork documents

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I frequently use my iPad Pro and Apple Pencil for taking handwritten notes during meetings.  When adding a handwritten note if I don't press done the note is not saved when I switch to other programs and then return to evernote.  It would be great if these handwritten notes worked the same as typing - in that content is autosaved as you enter it.  For my needs it would be even better if I didn't have to select to handwrite and could simply write straight into the note.

Thanks

Mark

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Hi.  Some colleagues here use third-party handwriting apps which may have an automatic save option - I'm not a user myself,  so can't confirm one way or the other.. sorry. :(

 

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This keeps happening to me too. Every few days I’ll forget to hit “done” before I switch to another app and I lose my note. Super frustrating. 

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8 hours ago, RayMas said:

I have always preferred Evernote for organising my work and mainly because the apple pencil writing and sketching experience is much better than other apps.

[Really]
I feel the same way about using Evernote for storing and organizing my work.  
I consider this to be the core function, and that's what I'm paying for.

For writing and sketching, I prefer to use dedicated apps
I find the Evernote editor and format only provides basic features
As I mentioned Notability is my choice for the iPad

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all of you having issues please file a support request / bug report. This forum MAY help, but doesn‘t fix software bugs 🙂 EN has to be aware of that, so send them bug reports, just do it. Now! 🙂

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Just gave Penultimate another try. If you are used to some solid note taking with Apple Pencil and iPad Pro, the app is an outdated joke.

Personally I use Goodnotes for all handwritten stuff, but I hear a lot of good things about Notability as well. If I need some of it in EN, I have to export it as a pdf and send it via share as a note to EN.

EN for me is far away from being a serious contender in the race for taking handwritten notes. Make a few quick annotations, fine. But not taking notes !

Every bug report on this is justified !

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I strongly support this. Had a long and important handwritten note this morning. It disappeared because I didn't manually save it. Please fix!

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The point is not that autosave would be a great feature to have... the point is that we live in 2019 and it should be there. Full-stop. 

I have just lost one hour of note taking and it is a shame guys....

i will move to another tool and will not renew my subscription.

i have no words

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Few time my writing on the notepad in Evernote gets lost if I don’t save it and the device goes to sleep. It would be great if the Evernote can auto save immediately when using the pad (the function when you hand write). 

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Hi.  This would be better posted in the Feature Request forum for iOS / All devices where others can vote on it and -maybe- increase the likelihood of it being adopted by Evernote.  I can move the post if you'd like...

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5 hours ago, Talsaleh said:

Few time my writing on the notepad in Evernote gets lost if I don’t save it and the device goes to sleep. It would be great if the Evernote can auto save immediately when using the pad (the function when you hand write). 

Merged with ongoing discussion thread

You can add your votes at the request posted here 

 

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ive been using evernote for iOS for years, currently on ipad pro. if I have sketched notes using the pen, then flick over to another app (eg mail), then return to evernote a few minutes later, often the sketch is lost and the note is empty. I think evernote is restarting when I go back to it, and not saving the open note. The only solution is to hit done before multi-tasking away, but this isnt practical everytime. Nor should I have to do this. this is incredibly frustrating as I use it to take notes in meetings.

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I have the same or similar issue described above. If I start a sketch in one of my notes and then my iPad goes to sleep, when I return to the app my sketch is gone. I love Evernote but honestly this problem needs to be addressed or I can’t use Evernote as my note taking tool. If I’m being honest I would have to cancel my subscription and switch to basic iOS notes. PLEASE fix this issue.

Thanks!

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I had to switch to Notability. Couldn't take the glitch anymore. 

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Looks like I'll be making the switch to Notability too, got in touch with support this is what they had to say:

Quote

Hello Mike,

Thanks for your patience. My name is xxx on the technical support team. Your request was routed my way so I can continue assisting you. I understand sketches sometimes don't get saved to the note if you leave Evernote and switch back to the app after some time.

First, to elaborate on expected behavior with sketches, the sketch will not save to the note unless the 'Done' button is pressed. If you stay in sketch mode, the sketch will stay up for a moment, but if you switch away from Evernote and the app gets shut down by the system (the app can still be 'open' in the background but it is not running to free up memory for the system and other apps to run), then the sketch will not be saved to the note.

That being said, we are seeing reports of the app refreshing too quickly when it's in the background, which can cause the sketch to stay open for less time — our developers are investigating this problem.

While we investigate, to make sure sketches are saved to the note, I strongly recommend pressing 'Done' before switching to another app, or before leaving the iPad going to sleep. For more information, I invite you to read the article [How to add hand-drawn sketches to Evernote on iOS devices](https://help.evernote.com/hc/en-us/articles/213493077-How-to-add-hand-drawn-sketches-to-Evernote-on-iOS-devices).

I don't think Notability does this. How hard would it be to auto-save? Pretty disappointed with this response.

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2 hours ago, MikePearce said:

Looks like I'll be making the switch to Notability too ... I don't think Notability does this.

I haven't lost notes, sketches, or audio with Noability; it seems like an easy solution.

It's my favourite note-taking editor on the iPad with an Apple Pencil.

When I'm done updating the note, I save it to Evernote in pdf and native format.

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I can't believe they call this "expected behavior" in any app. Auto-save has been part of iOS for years. It is EXPECTED in iOS that changes in apps of this nature are saved in real time. Save is not the same as "done." The app should be saving in real time like any other app. I do alpha and beta testing for dozens of apps on multiple platforms so I know what "expected behavior" means.

So if I am in the middle of typing a note and I quit the app without clicking "done" or closing the note should all of my typing be deleted? No. It is saved in real time. The same should occur for sketches. To have a user expect different is asinine. 

Just another example of how out of touch Evernote has become if they consider this an expected behavior. So sad.

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I’m also disappointed in the answer. I was an Evernote Premium user and switched to Notability. I take notes during business meetings and couldn’t afford to keep losing my work because I didn’t manually press save. The longer Evernote lacks this basic feature, the less likely I’ll come back.

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I've had a premium account for a while now. I love everything except that I keep losing sketches on my iPad pro. It's caused a lot of problems in my workflow. Can there be an autosave function added to sketches so that you don't have to hit "done" to save them? I see that multiple users have requested this over the last couple years. Please let me know if this is not something y'all will be working on so I can look for another note taking app. 

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21 hours ago, StevenJones said:

Please let me know if this is not something y'all will be working on

Hi.  We're a -mainly- user supported forum,  and Evernote don't (usually) comment on when or whether features might be released.  If it's not doing what you need,  there are other apps out there that will allow you to attach files to an Evernote note...

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23 hours ago, StevenJones said:

Can there be an autosave function added to sketches so that you don't have to hit "done" to save them? I see that multiple users have requested this over the last couple years.

I merged the discussions for this topic

To indicate your support for the request, use the vote button at the top left corner of tne discussion.  This request has 93B96A91-6110-492C-BC14-DBF71A4C2774.jpeg.ae3b10cf59736ca344d388fed767cb76.jpeguser votes

>>Please let me know if this is not something y'all will be working on so I can look for another note taking app. 

No indication from Evernote.  I recommend the Notability app

I save the document in Evernote as a note attachment file in both native and image/pdf format

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We’ve been corporate Evernote users for 7years. 
 

Looking at dumping Evernote now due to this issue and some others. Auto save is basic iOS behavior. Thought it was just us until this thread.   

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Same thing here. I thought that it is an issue with Android, but same thing happens on iPad. Crazy. Even more ridiculous that nobody addressed it since 2018. 

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I would suggest creating a bug report for this, this does not only happen when you deliberately switch applications, but also just when the display goes to sleep. This behavior is inconsistent with the rest of the note editing experience.

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25 minutes ago, Adeoxymus said:

So sad that there is still no fix. Come on, this is elementary!

So far,  11 votes in favour.  This may not score very high on Evernote's priorities...

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Any updates on this ?

This is seriously ridiculous, every time my iPad is locked I lose all my notes. And I can see I am not the only one on the issue...

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Extremely frustrating that this is still an issue in 2020. Have lost multiple handwritten notes this way.

I've been on Evernote since 2011 and sorry to say, this could be end of the road for me...

Seriously thinking of switching to OneNote. Please fix this ***** asap.

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I use ipad PRO with pencil 2 to take notes on Evernote but there is a big problem. I start taking notes during a meeting, time to time I interrupt as usual, then the screen goes black, after touching the screen to awake it, I see that all the notes I had taken so far are gone!! I need to periodically close the sketch screen to save the notes I have taken which is very disturbing and easy to forget. The sketch screen should be same like the typewriting screen, it should save automatically as soon as I write something, otherwise sketching is totally useless. Therefore I stopped using evernote and start using Apple Notes, where I don't have this problem. Apple notes automatically records anything I write on the screen as soon as I write.

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I don't recommend the sketch feature for note taking
I use the Notability app, with the documents stored in Evernote as note attachments

I merged your post with similar discussions

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So here's the problem: with Evernote on my iPad Pro:

  • Start new note
  • Open Sketch / Draw to make note using Apple Pencil
  • iPad locks itself / goes into 'sleep'
  • Unlock iPad to find I'm back on homescreen and when I re-open Evernote, all my notes haven't been saved and have disappeared.

Not sure if this as Evernote / Apple / iOS feature request, but super annoying.  Only way I've found to solve this is to hit 'Done' every 10 (or so) seconds to save my work.

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Just happened to me and can’t believe it. Hour long session of taking important notes gone. Curious what other folks are switching to. This is beyond unacceptable. Can it really be so hard to save state on the app for something this important? Can I in good faith use this app ever again given the possibility of not remembering to press save and losing everything? I didn’t even change apps. It just went to lockscreen during a break and that was enough to trash the notes. 

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Allegedly some of it is iOS 13.(something)'s fault with multi-tasking. Doesn't abdicate Evernote's responsibility.

Personally switched to using Notability for handwriting, text / organization in Evernote. Not optimal but works, no more losing notes.

https://9to5mac.com/2019/11/01/ios-13-2-killing-background-apps/

https://www.theverge.com/2019/10/31/20942043/apple-ios-13-iphone-11-pro-ram-memory-management-app-background-refresh

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Nobody in 2020 should have to press a "Done" button while doing handwritten notes on an iPad, failing which, lose ALL PROGRESS if they go to a different window or lock the screen.

Report this, people. I did.

Thanks for coming to my TED talk.

 

Need better handwriting integration with Evernote. Please.

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This bug is REALLY frustrating. Can't believe it's still an issue, after four years.

Also: When I try to log a support ticket on the web, it logs me out of my account. Seems like a great strategy for ensuring you maintain a low bug count...

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This has been bugging me for a while. When adding a sketch to a note there is a high degree of loss of what you were just working on. Sketch does not save intermediate updates to your note. Here are some cases where this happens. All are very frustrating and apps like Paper do not have this issue. This would be a high value feature request.

  • Switching between apps
  • Locking of your iOS device

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14 minutes ago, klomp said:

This has been bugging me for a while.

I merged your post with an existing request.    
To indicate your support, use the vote button at the top left corner of the discussion.    
The request currently has 16 votes

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