Forgot password

[Onrekn 0]

I have an premium account but I forgot my password also I can't access my e-mail adress therefore I cannot reniew the password. I already sent a help e mail from another evernote account to change my password of real evernote account. It has been 5 hours but no one help me. Why? It is very important. All my data is in evernote. 

[Guest Pei]

Same issue. 

They just suggested me to try any possible password and told me ticket will be closed...I still can't log in.

[PinkElephant 8,066]

It is standard that the provider can not open access to the users data / account. A reset mail to the standard mail account defined in the user settings is the typical way to reestablish access.

If password plus mail access are lost, many services will not be able (!) to help because of the encryption of user content.

From a desktop client a local backup of the database can be created.