Jump to content
Sign in to follow this  
mrivmriv

mac (Archived) 4 years of notes gone and can't contact Evernote

Recommended Posts

There seems to be no easy way to contact Evernote. No email addresses. The click for inquiry does not work.

If anyone from Evernote sees this, maybe they can help. I have Evernote on everyday. Today about four years of notes are gone, on my computer and on the net. Just gone!!! They were all there yesterday. Below is the log.

I am hoping you can help.

Thanks.

PS: Just found mynotes.enex and imported them. Problem is it's from November, 2009, about 92 mb. Prior to that, my Evernote was showing only 11 files on it, and so was my Evernote accont on the web. So, I am presently missing ten months of clippings and notes.

PSS: They are in the trash!! 486 notes. I did not put them there, they were under "unfiled", many with tags, which now show up only if I restore them. Can you (Evernote) move what is in my trash back into a notebook (preferably "unfiled", but that does not show up anymore). What happened?

Saunders Jones

attorney.saunders.p.jones@gmail.com

Version: Evernote Mac 1.8.2 (81703)

Locale: en-US

OS: 10.6.4

WebKit: 533.17.8

WebCore: 533.17.8

Username: attorney.saunders.p.jones@gmail.com

Mac Model: MacBookPro5,1

CPU Type: Intel

CPU Count: 2

CPU Speed: 2.400000 GHz

RAM: 4.000000 GB

Resident: 47.4 MB

Virtual: 465.5 MB

CFBundleShortVersionString = "1.0";

CFBundleSignature = "????";

CFBundleVersion = 91002;

LSMinimumSystemVersion = "10.5";

LSUIElement = 1;

NSBundleInitialPath = "/Users/SPJ/Applications/Evernote.app/Contents/Resources/EvernoteHelper.app";

NSBundleResolvedPath = "/Users/SPJ/Applications/Evernote.app/Contents/Resources/EvernoteHelper.app";

NSMainNibFile = MainMenu;

NSPrincipalClass = ENHelperApplication;

}

2010-09-06 00:09:21 0x511f50 [ENAppController] INFO: Clipper's Process : process = 86468, task = 0, executablePath = /Users/SPJ/Applications/Evernote.app/Contents/Resources/EvernoteHelper.app/Contents/MacOS/EvernoteHelper, command = EvernoteHelper, arguments = (

"-psn_0_1159451"

), environment = {

"Apple_PubSub_Socket_Render" = "/tmp/launch-6NQLhV/Render";

"COMMAND_MODE" = unix2003;

DISPLAY = "/tmp/launch-rVRfzI/org.x:0";

HOME = "/Users/SPJ";

LOGNAME = SPJ;

PATH = "/usr/bin:/bin:/usr/sbin:/sbin";

SHELL = "/bin/bash";

"SSH_AUTH_SOCK" = "/tmp/launch-LtcSxR/Listeners";

TMPDIR = "/var/folders/Y1/Y1g6UD1-F-uQrgywZMyqWU+++TI/-Tmp-/";

USER = SPJ;

"__CF_USER_TEXT_ENCODING" = "0x1F5:0:0";

}

2010-09-06 00:09:22 0x5382a0 [ENSyncEngine] INFO: Contacting Evernote server...

2010-09-06 00:09:22 0xa2f7d0 [ENLocalStoreBackgroundHelper] INFO: 0 notes need re-indexing.

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] DEBUG: current update count: 17282

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] INFO: Updating local user info from server

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] INFO: Upload used from server: 4972700

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] INFO: Nothing to pull down from server.

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] INFO: Uploading changes...

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] INFO: Sending tag changes...

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] INFO: Sending search changes...

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] INFO: Sending notebook changes...

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] INFO: adding notebook 'Import Evernote' to server

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] INFO: Sending note changes...

2010-09-06 00:09:23 0x5382a0 [ENSyncEngine] INFO: Syncing note 'AnotherHolyGrail.htm' [(null)]

2010-09-06 00:09:24 0x5382a0 [ENSyncEngine] DEBUG: skipped 12 never-synced trashed notes

2010-09-06 00:09:24 0x5382a0 [ENSyncEngine] INFO: Sync complete.

Share this post


Link to post

I just checked and the link works.

http://www.evernote.com/about/contact/support/

Scroll down to the bottom of the page where it says:

If you have found a problem that is not addressed within the FAQ Knowledge Base or the Forum, you can notify us of the problem via a support inquiry.

Inquiries from Premium Evernote accounts will receive a reply within one business day (Monday-Friday).

Share this post


Link to post

I think I mentioned that. It does not work. I have tried it about ten times. This is an organization that does not want to be contacted (unlike in the early days). They do give you their address, with no phone number!! Very unprofessional.

Share this post


Link to post

Gotta say, I have never had a problem with the Contact form...it always works for me. Perhaps they haven't responded because it's the weekend? Are you a Premium user?

Second, wouldn't it be easier if you just made a new "unfiled" notebook, then dragged all of the notes from the trash into it?

Share this post


Link to post

If I were you I'd edit the originl post and remove your email, otherwise it will be harvested by spam-bots.

(Generally it is inadvisable to put your email in a public forum.)

Share this post


Link to post
mrivmriv said:

I think I mentioned that. It does not work. I have tried it about ten times. This is an organization that does not want to be contacted (unlike in the early days). They do give you their address, with no phone number!! Very unprofessional.

Works perfectly for me. Very professional even on Labor Day.

Just tried it.

In less than 10 seconds, I got a reply email that referenced the case number and confirmed receipt of my support request.

Share this post


Link to post

If you've opened a support case successfully, but you didn't receive any replies (even the automated reply), then please check the Spam folder in your email account. Your mail system may be incorrectly categorizing mails from our support system as spam.

Share this post


Link to post
Works perfectly for me. Very professional even on Labor Day.

Just tried it.

In less than 10 seconds, I got a reply email that referenced the case number and confirmed receipt of my support request.

Update:

When I checked my computer this morning, Evernote Support had already sent me a response.

Share this post


Link to post
I think I mentioned that. It does not work. I have tried it about ten times. This is an organization that does not want to be contacted (unlike in the early days). They do give you their address, with no phone number!! Very unprofessional.

Like Lougoose, it's worked every time for me & jbenson confirmed it was working this weekend.

FYI, many companies allow their employees time off. Evenings, weekends, holidays. Stuff like that. Evernote is no different. (Eventhough many, including Dave, post here nights, weekends & holidays.) This past weekend was a U.S. holiday weekend. Many "professional" organizations gave their employees Monday off.

I suppose it would be silly to ask if you have a current backup.

Share this post


Link to post

Heather and Leon worked in the morning yesterday even though Labor Day is a company holiday, to make sure that at least Premium users received a response.

Share this post


Link to post

Props to Heather & Leon - thank you!

(I didn't have an issue over the weekend but it's nice to know you were there for those who did!)

Share this post


Link to post
Guest
This topic is now closed to further replies.
Sign in to follow this  

×
×
  • Create New...