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cpchang

Problem downloading note

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Please help: I have encountered this problem multiple times

Error message:

There was a problem downloading note "......." See Activity Log for more details.

Log follows:

Evernote for Windows 6.21.2.8716 (308716) Public
OS: Windows 10.0.18362
User: cpchang
Memory: 77.4 MB
Video card 1:
    Name:           Intel(R) HD Graphics
    Type:           Internal
    Description:    Intel(R) HD Graphics
    RAM:            2.1 GB
    Mode:           1920 x 1080 x 4294967296 colors
    Refresh Rate:   60 Hz
    Driver version: 10.18.10.4358
    Driver date:    2015/12/21 00:00:00
    Availability:   3
Created: 2019/11/06 17:37:33
---
Bootstrap info: loadedFresh
<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="https://evernote.com" service_host="www.evernote.com" support_url="https://help.evernote.com/hc/"/></profile></bootstrap_info>
---
\Evernote\Evernote\Evernote.exe" 
17:29:26 [INFO   ] [6288] [1392] Starting EvernoteSubprocess.exe : 6288
17:29:28 [INFO   ] [5148] [6644] Starting EvernoteSubprocess.exe : 5148
17:29:31 [INFO   ] [8640] [8116] Starting EvernoteSubprocess.exe : 8640
17:29:34 [ERROR  ] [7652] [9040] Failed to get changes from CE uid=0, timed out
17:29:34 [INFO   ] [19160] [18752] Starting EvernoteSubprocess.exe : 19160
17:29:45 [INFO   ] [3660] [9208] Starting EvernoteSubprocess.exe : 3660
17:30:01 [INFO   ] [7652] [9040] Registered session count: 9, last session: 2019/11/06 17:30:00
17:30:01 [INFO   ] [12524] [7884] Starting EvernoteSubprocess.exe : 12524
17:30:14 [INFO   ] [18992] [7032] Starting EvernoteSubprocess.exe : 18992
17:31:17 [INFO   ] [4944] [6116] Starting EvernoteSubprocess.exe : 4944
17:31:25 [INFO   ] [7528] [14368] Starting EvernoteSubprocess.exe : 7528
17:31:52 [INFO   ] [1952] [4508] Starting EvernoteSubprocess.exe : 1952
17:32:50 [INFO   ] [7652] [9040] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
17:32:53 [INFO   ] [8752] [13088] Starting EvernoteSubprocess.exe : 8752
17:33:34 [INFO   ] [7652] [9040] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
17:35:59 [INFO   ] [10192] [14276] Starting EvernoteSubprocess.exe : 10192
17:36:01 [INFO   ] [15436] [6200] Starting EvernoteSubprocess.exe : 15436
17:36:08 [INFO   ] [12220] [300] Starting EvernoteSubprocess.exe : 12220
17:37:05 [INFO   ] [7652] [9040] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
 

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See if you can locate the problem by pressing Ctrl while clicking on Sync.  

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