Saferoom - A serious issue: "Encrypted" and "Decrypted" folders are gone after Evernote reinstall

[Ferngutz 0]

Good day.

 

I trusted my most sensitive information to Saferoom encryption service. Saferoom creates two notebooks in Evernote: "encrypted" and "decrypted".
I had to reinstall Evernote on my Mac (10.14.6) yesterday.

For my dismay, after reopening Evernote both "enc/dec" notebooks were gone.
I contacted Evernote support and they informed me that the notebooks were not in their servers and suggested me to track them manually.

I have a backup of Evernote files (User files, Library, Application Support etc.) but now I don't know what to do to restore Saferoom's notebooks.

It's a serious bug. What's the point of using Saferoom if the information is stored locally?
 

What should I do to solve this problem?

Thanks

[DTLow 5,736]

1 hour ago, Ferngutz said:

I had to reinstall Evernote on my Mac (10.14.6) yesterday.

For my dismay, after reopening Evernote both "enc/dec" notebooks were gone.

As you found out, Local Notebooks are not uploaded / backed up by Evernote.
Users must implement their own backup/restore process

>>What's the point of using Saferoom if the information is stored locally?

Saferoom is a tool to encrypt your data.  
Using a Local Notebook ensures unencypted data is not uploaded to the Evernote servers.
After encryption, it's your choice of notebook to store the notes.  I wouldn't use a Local Notebook

>>I have a backup of Evernote files (User files, Library, Application Support etc.) 

Did you backup the Evernote database folder?
On my Mac, my database folder is ~/Library/Group Containers/Q79WDW8YH9.com.evernote.Evernote/CoreNote/accounts/www.evernote.com

[gazumped 11,652]

26 minutes ago, Ferngutz said:

What should I do to solve this problem?

I'd recommend talking to Saferoom Support for starters - they should be able to tell you what to look for at least... or where to look in your backups...

[Ferngutz 0]

40 minutes ago, DTLow said:

Did you backup the Evernote database folder?
On my Mac, my database folder is ~/Library/Group Containers/Q79WDW8YH9.com.evernote.Evernote/CoreNote/accounts/www.evernote.com

Yes. Everything inside "Users" folder. 

Is it possible to use these files to restore the notebooks?

Best,

 

 

[DTLow 5,736]

54 minutes ago, Ferngutz said:

Is it possible to use these files to restore the notebooks?

Yes, the Local Notebooks are stored within your database backup

Run sync to make sure your online notes are uploaded
Log out of Evernote and close the app
Restore the database folder - this will restore the Local Notebooks

Start the Evernote app and log in
The sync process will run to bring your online notes up to date

[Ferngutz 0]

2 hours ago, DTLow said:

Yes, the Local Notebooks are stored within your database backup

Run sync to make sure your online notes are uploaded
Log out of Evernote and close the app
Restore the database folder - this will restore the Local Notebooks

Start the Evernote app and log in
The sync process will run to bring your online notes up to date

It worked! The notebooks are back. 
For future reference: trying to delete and restore the entire "Q79WDW8YH9..." folder didn't work.
I just copy-pasted and replaced the files, following the rest of the above mentioned instructions.

Thanks for the attention.

 

[DTLow 5,736]

1 hour ago, Ferngutz said:

It worked! The notebooks are back. 

Glad it worked out for you

Kudos for having backups of your database.  

>>trying to delete and restore the entire "Q79WDW8YH9..." folder didn't work.

The actual database folder is Q79WDW8YH9.../nnnnnnn  where nnnnnnn is a unique number assigned to each userid

[DTLow 5,736]

1 hour ago, blackiyto said:

What should I do to solve this problem?

As posted above, these are local notebooks; not uploaded to the servers or backed up by Evernote

They were designed for the temporary storage of notes during the encrypt/decrypt process

Do you have a data backup you can use for recovery?