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Cara.M

Evernote for Windows won't ever start on the first attempt

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For - I don't know - a couple of months, now?  On Windows 10 Version1903 Build 18362.239, using Evernote for Windows (6.19.2.8555 (308555) Public (CE Build ce-62.3.7750)), the application never starts successfully on first attempt.  It dings and won't open.  I run the exe again, and it opens.  Here's my scrubbed activity log - can anyone interpret it for me and tell me what's going on?
 

[14500] Log opened on 2019/07/27 10:37:56 (UTC-4:00), logging level: [INFO   ]

10:37:56 [INFO   ] [14500] [17500] Command line: "C:\Program Files\WindowsApps\Evernote.Evernote_6.19.8555.0_x86__q4d96b2w5wcc2\VFS\Evernote.exe" 
10:37:56 [INFO   ] [14500] [17500] Changed TEMP environment variable
10:37:56 [INFO   ] [14500] [17500] * from: "C:\Users\username\AppData\Local\Temp"
10:37:56 [INFO   ] [14500] [17500] *   to: "C:\Users\username\Evernote\TEMP"
10:37:56 [INFO   ] [14500] [17500] Evernote for Windows 6.19.2.8555 (308555) Public
10:37:56 [INFO   ] [14500] [17500] Client info: Evernote Windows/308555 (en-US, MWS); Windows/10.0.0 (Win64);
10:37:56 [INFO   ] [14500] [17500] Common Editor: ce-62.3.7750 (ee6e44e43f90d1ff7d98c41508d51927d2701580)
10:37:56 [INFO   ] [14500] [17500] Bootstrap info: Evernote (loadedLastUsed)
10:37:57 [INFO   ] [18040] [1672] Starting EvernoteSubprocess.exe : 18040
10:37:57 [INFO   ] [14500] [17500] Registered session count: 1, last session: 2019/07/27 10:30:00
10:37:57 [INFO   ] [14500] [17500] Opening database: C:\Users\username\Evernote\Databases\username.exb
10:37:57 [INFO   ] [6460] [6036] Starting EvernoteSubprocess.exe : 6460
10:37:57 [INFO   ] [12160] [17584] Starting EvernoteSubprocess.exe : 12160
10:37:57 [INFO   ] [14500] [17500] Bootstrap info: Evernote (loadedDatabase)
10:37:58 [INFO   ] [14500] [17500] Loaded session count: 0, last session: 2019/07/24 21:15:00
10:37:58 [INFO   ] [14500] [17500] CInAppMessageUpSellImpl::CInAppMessageUpSellImpl: UtilityStoreClient update begin
10:37:58 [INFO   ] [14500] [17500] UpSell: TsdEligibility: Show:0 NewCheck:2019/07/28 10:37:58
10:37:58 [INFO   ] [14500] [17500] CInAppMessageUpSellImpl::CInAppMessageUpSellImpl: UtilityStoreClient update complete
10:37:58 [INFO   ] [14500] [17500] Opened database: C:\Users\username\Evernote\Databases\username.exb (643 MB Fixed 324 GB free)
10:37:58 [INFO   ] [14500] [17500] * email: xxxxxxxxx@gmail.com
10:37:58 [INFO   ] [14500] [17500] * user: 2143191
10:37:58 [INFO   ] [12500] [9688] Starting EvernoteSubprocess.exe : 12500
10:37:58 [INFO   ] [14500] [17500] Registered session count: 1, last session: 2019/07/27 10:30:00
10:37:58 [ERROR  ] [14500] [17500] Unable to load note: uid=3669
10:37:58 [INFO   ] [10988] [4424] Starting EvernoteSubprocess.exe : 10988
10:37:59 [INFO   ] [14500] [8228] Sync rate configuration changed:
10:37:59 [INFO   ] [14500] [8228] * syncStateIntervalMillis=120000
10:37:59 [INFO   ] [14500] [8228] * updateNoteWhenIdleForMillis=10000
10:37:59 [INFO   ] [14500] [8228] * updateNoteDuringEditIntervalMillis=20000
10:37:59 [INFO   ] [14500] [8228] 0% SyncState: devices used: 2
10:38:02 [INFO   ] [14500] [3224] Client synchronization started
10:38:02 [INFO   ] [14500] [16468] 0% Loaded updateCount: 32561
10:38:02 [INFO   ] [14500] [16468] 0% Usage Metrics: sessionCount=1
10:38:02 [INFO   ] [14500] [16468] 0% SyncState: devices used: 2
10:38:02 [INFO   ] [14500] [16468] 0% Client updateCount: 32561, server updateCount: 32574
10:38:02 [INFO   ] [14500] [16468] 0% Retrieving list of changes from the server
10:38:02 [INFO   ] [14500] [16468] 0% * saved 1 sync chunks, updateCount=32574
10:38:02 [INFO   ] [14500] [16468] 0% Receiving account changes
10:38:02 [INFO   ] [14500] [16468] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks
10:38:02 [INFO   ] [14500] [16468] 0% * update 2 notebooks, 3 notes, 0 resources, 0 tags, 0 searches, 0 linked notebooks
10:38:02 [INFO   ] [14500] [15712] 0% Synchronizing 2 notebooks
10:38:02 [INFO   ] [14500] [15712] 50% Updating local notebook "3 Vent"
10:38:02 [INFO   ] [14500] [15712] 50% * guid={074970EF-3B39-4863-A0DA-C9CDFE7BF43F}
10:38:02 [INFO   ] [14500] [15712] 100% Updating local notebook "2 Journal"
10:38:02 [INFO   ] [14500] [15712] 100% * guid={58458E24-7A28-4944-9B3B-DC1760ADE1E7}
10:38:02 [INFO   ] [14500] [10152] 40% Retrieving 3 notes
10:38:02 [INFO   ] [14500] [10152] 40% Retrieving note "2014-12-04 Thursday"
10:38:02 [INFO   ] [14500] [10152] 40% * guid={093dd97a-b809-4200-a3a6-2e1ead9e171e}
10:38:02 [INFO   ] [14500] [10152] 40% * note content, length=1191
10:38:02 [INFO   ] [14500] [10152] 60% Retrieving note "this note name"
10:38:02 [INFO   ] [14500] [10152] 60% * guid={bfef0f23-20c8-4d68-93be-286b3cb9e655}
10:38:02 [INFO   ] [14500] [10152] 60% * note content, length=405886
10:38:02 [INFO   ] [14500] [10152] 80% Retrieving note "Dental"
10:38:02 [INFO   ] [14500] [10152] 80% * guid={a886a754-1084-4144-9422-a2c864705999}
10:38:02 [INFO   ] [14500] [10152] 80% * note content, length=50511
10:38:02 [INFO   ] [14500] [10152] 100% Submitting a batch of 3 note calls, size=1.3 MB
10:38:03 [INFO   ] [14500] [15712] 100% Updating local note "2014-12-04 Thursday", resource count: 0, usn=32573
10:38:03 [INFO   ] [14500] [15712] 100% * guid={093DD97A-B809-4200-A3A6-2E1EAD9E171E}
10:38:03 [INFO   ] [14500] [15712] 100% Updating local note "this note name", resource count: 0, usn=32572
10:38:03 [INFO   ] [14500] [15712] 100% * guid={BFEF0F23-20C8-4D68-93BE-286B3CB9E655}
10:38:03 [INFO   ] [14500] [15712] 100% Updating local note "Dental", resource count: 0, usn=32564
10:38:03 [INFO   ] [14500] [15712] 100% * guid={A886A754-1084-4144-9422-A2C864705999}
10:38:08 [ERROR  ] [14500] [17500] Unable to load note: uid=3669
10:38:08 [INFO   ] [14500] [3224] Client synchronization finished, status: complete
10:38:08 [INFO   ] [14500] [3224] * elapsed time: 5s
10:38:08 [INFO   ] [14500] [3224] * 5 items received

[19340] Log opened on 2019/07/27 10:41:09 (UTC-4:00), logging level: [INFO   ]

10:41:09 [INFO   ] [19340] [19344] Command line: "C:\Program Files\WindowsApps\Evernote.Evernote_6.19.8555.0_x86__q4d96b2w5wcc2\VFS\Evernote.exe" 

[19340] Log closed on 2019/07/27 10:41:09 (UTC-4:00)

10:41:09 [INFO   ] [14500] [17500] Command line: "C:\Program Files\WindowsApps\Evernote.Evernote_6.19.8555.0_x86__q4d96b2w5wcc2\VFS\Evernote.exe" 

 

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  • Try contacting support
  • It looks like you installed Evernote via the Windows Store. Might help to uninstall/reinstall
  • Or, uninstall and then install the downloadable directly from Evernote https://evernote.com/download

As always, sync before you uninstall. To be extra safe, back up your database. 

Hope this helps.

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