Malik Rumi 1 Posted July 14, 2019 Share Posted July 14, 2019 Today, just now, I clicked to save a news article. When the little Evernote dialog showed up, I noticed it did not have the little window at the bottom where I could select what tag to use and which notebook/topic to put it in. So I went to the web version (the only one I have, I am on Ubuntu), clicking 'log in with google' button. And while the article I got today was there, *absolutely* nothing else was. I went through the help triage, and found the one about missing content. It suggested that I might have created a new account rather than accessing the old. That seemed to fit perfectly, but when I looked at my account, as this faq also advised, it showed I had been a member since 2017, so this does not look like a new account mistake. I used to have a premium account on my Windows machine, but both of those are long gone. I also had the Evernote app on an old android phone of mine, which I recently reset in order to give away, but surely that's not the cause of this issue - no end users would ever be able to change, replace, or upgrade their devices. I don't know what the next move should be. Thanks. Link to comment
Level 5* DTLow 5,736 Posted July 14, 2019 Level 5* Share Posted July 14, 2019 15 minutes ago, Malik Rumi said: So I went to the web version ... Missing Content Which web verson; problems have been reported with the "new" version We recommend downgrading. I posted downgrade instructions here Link to comment
Malik Rumi 1 Posted July 14, 2019 Author Share Posted July 14, 2019 Wait - how many 'versions' are there? How would I know the difference? And thanks for your help so far. Link to comment
Level 5* DTLow 5,736 Posted July 14, 2019 Level 5* Share Posted July 14, 2019 5 minutes ago, Malik Rumi said: How would I know the difference? 3 public versions. If you post a screenshot we can identify your version The "new" version has the user picture in the top left corner Link to comment
Malik Rumi 1 Posted July 14, 2019 Author Share Posted July 14, 2019 imho that's just too many. I am enclosing the screenshot, because I assume knowing the version will be useful, but guess what? Now all my stuff is there - the article from today and all the old ones, too. Go figure. Thanks. Link to comment
knathanson 0 Posted July 16, 2019 Share Posted July 16, 2019 Just a comment from a (very) veteran product manager, formerly from your neck of the woods, at the big circular building and the towers in SJ... For some reason, I defaulted to the beta (black layout vs. green) and shared similar panic with not just missing notes, but entire notebooks. A few suggestions: For goodness sake, don't ever throw a user into a beta without telling him/her! Perhaps it would be clever to actually put the word "Beta" somewhere on the beta?!? If a user has to send in a screenshot for you to identify which version he is using, that's probably a bad user experience, especially when the user is concerned about lost data. I'll assume you are agile? Regardless, the beta should (either) be clearly named, or meet MVP standards. (2,000+ missing notes does NOT = MVP) Please make the effort to forward this to the Web product PM; PMs do try to take care of our siblings. Thanks, K Link to comment
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