Matthieu DX 2 Posted July 4, 2019 Share Posted July 4, 2019 When I click on the link to a Google Doc in my notes, a tab open in my browser, but I cannot access my Google Doc. Instead, a Google Docs page tells me Impossible d'ouvrir le fichier pour le moment. Vérifiez l'adresse, puis réessayez. which means that it cannot open the file at this moment. It also asks me to check the address. But when I go to Google Docs by myself, everything works properly, which means that the problem is the link in evernote. I tried to erase the link and create it again, it works once and then it bugs again. In Evernote Web : same bug. What is wrong ? It has been working very well, thousands of times, before, and I didn't change anything. Link to comment
Matthieu DX 2 Posted July 4, 2019 Author Share Posted July 4, 2019 I think I solved the problem by disconnecting and connecting again my Google Account in my Evernote account, but I don't know what caused that, as I hadn't change anything. Link to comment
Matthieu DX 2 Posted July 5, 2019 Author Share Posted July 5, 2019 Finally...I still have problems and I don't know how to solve that...so anybody can help ? Link to comment
Level 5* gazumped 11,652 Posted July 8, 2019 Level 5* Share Posted July 8, 2019 On 7/5/2019 at 3:38 PM, Matthieu DX said: Finally...I still have problems and I don't know how to solve that...so anybody can help ? Hi. What sort of problems are you still having? Link to comment
Matthieu DX 2 Posted July 9, 2019 Author Share Posted July 9, 2019 Hello Gazumped, I meant I still have the same problems. Those links are not working. Link to comment
Level 5* gazumped 11,652 Posted July 9, 2019 Level 5* Share Posted July 9, 2019 Hmmn. OK - I open Google Drive by clicking this icon - Which opens the dialogue - To select a file and generate a link - That's not the Google link I was used to, but I haven't used the feature for a while, and I'm not logged into my Google drive at present... Is this broadly the same experience you're expecting? I don't seem to be having problems... Link to comment
Matthieu DX 2 Posted July 9, 2019 Author Share Posted July 9, 2019 Yes, Gazumped, that's exactly how I create the links, and they seem to work once, after being created, but the next time they don't work anymore. Link to comment
Level 5* gazumped 11,652 Posted July 9, 2019 Level 5* Share Posted July 9, 2019 Hmmn. AFAIK my links are OK - I jumped that one back and forth a bit, then checked another note and went back. The first thing to try with Windows is always a system restart. Then, if this is still causing issues, I'd suggest the next step would be to sign out of Evernote, copy your existing database folder to your desktop for safety, then uninstall / restart / reinstall and try again... Link to comment
Matthieu DX 2 Posted July 10, 2019 Author Share Posted July 10, 2019 OK, thank you very much, I will try that, Gazumped ! 1 Link to comment
sixir0n 3 Posted July 19, 2019 Share Posted July 19, 2019 I am experiencing the same kind of issues with links to gdrive files. When I create a link using the button to attach from Google Drive, it creates the link in nice little box showing the file name. Immediately, I click the new link to ensure it is working, and it does. But, when I switch away and come back, the link no longer works. I get a message "Sorry, unable to open the file at this time." (using Chrome browser) I have been conversing with Evernote support team for 8 days now, no solution yet. Work around is to get shareable link from gdrive, and paste it into note. You don't get the box, but the link does work. This does not fix older links made using the button to attach from Google Drive. Note that these issues are occurring on the Windows Evernote app. The links all work from my android devices. 1 Link to comment
Level 5* gazumped 11,652 Posted July 20, 2019 Level 5* Share Posted July 20, 2019 20 hours ago, sixir0n said: I have been conversing with Evernote support team for 8 days now Thanks for the update - please let us know the eventual outcome. Link to comment
Matthieu DX 2 Posted July 20, 2019 Author Share Posted July 20, 2019 Thank you very much Sixiron, I can see I am not alone ! And I didn't even know how to contact Evernote support. Please update if a solution comes !! Link to comment
Level 5* gazumped 11,652 Posted July 20, 2019 Level 5* Share Posted July 20, 2019 2 hours ago, Matthieu DX said: And I didn't even know how to contact Evernote support. Only subscribers get access to email and chat support, though there is a general access for everyone on Twitter @EvernoteHelps The Forums here are -mainly- supported by experienced users, though developers will chime in from time to time - it's good to post issues with new releases in one of the release threads forinstance where the devs for that version will be watching more closely than usual. Evernote staff do read these posts, but it's not easy to keep up to date with everything! Link to comment
sixir0n 3 Posted July 30, 2019 Share Posted July 30, 2019 I did a troubleshooting session with one of the Evernote techs, and demonstrated the issue with gdrive links failing. Although I didn't get this confirmed explicitly, I believe the issue was corrected by a server side fix, because my links started working the next day. So, all my gdrive links are working now from Windows PC. If you're still having issues, try upgrading to v6.20. 1 Link to comment
Matthieu DX 2 Posted July 31, 2019 Author Share Posted July 31, 2019 Thanks Sixiron, I updated to v6.20 bêta and this feature works again, although I have to recreate all the links one last time. Link to comment
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