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mark-t

Never-ending Help loop of despair.

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There is a Help link in the menu under my photo on the left of the Evernote page.

I click on this link as I need help.

Evernote logs me out. I log in.

I click on this link as I need help.

Evernote logs me out. I log in.

I click on this link as I need help.

Evernote logs me out. I log in.

I can continue this for days on end, but I have other stuff to do. It is one way of reducing help demands but as a paying customer I was hoping for more.

PS As a paying customer, I choose not to use the telephone, for personal reasons.
I would like a clearly identified email address or an online help system. Not an AI robot - a person.

Perhaps spend less time on technical 'advances' and concentrate on customer support.
And on improving text editing features.

Thank you

Mark

 

 

 

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28 minutes ago, mark-t said:

There is a Help link in the menu under my photo on the left of the Evernote page...I would like a clearly identified email address or an online help system....

I'm not clear on which "Help link" you're using

To contact Evernote Support, I use the support web page at https://www.evernote.com/SupportLogin.action

For issues with this support page, see https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/

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This one. Thanks for the link - I will try other channels.

 

 

Screenshot 2019-07-01 at 13.24.44.png

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1 hour ago, mark-t said:

This one.

That's the new web version.
We've had reports of issues with this version,  I'd recommend using the "Switch to older version of Evernote.

Regardless, I followed the Help item and was directed to the support page
As I said above, for problems with the support page, see https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/
66014891_ScreenShot2019-07-01at07_05_13.thumb.png.c6f30a299e84ec36a732d2b68f4aa062.png  1052627717_ScreenShot2019-07-01at07_05_33.png.75b312fdc7f160e4f710eade9a470275.png

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Thanks-have started discussion with Evernote. Yes-apparently an issue with some, not all users.

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@mark-t Thank you for reaching out!

I've applied and update to your account that should hopefully fix the issue.

That being said, please feel free to reach out to me via DM if you're still encountering issues!

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Posted (edited)

Many thanks!

*update - now all working.

Edited by mark-t
additional info

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New York Times article: there are bugs that will never be removed. LOL!!! Forgot to mention that, eh? 

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18 minutes ago, APenNameAndThatA said:

New York Times article

Do you intend to troll every discussion?  Stop this cross posting.

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