Drew3 0 Posted May 29, 2019 Share Posted May 29, 2019 Has anyone else had issues canceling Evernote for Business? I used to love Evernote, but the aggressive sales tactics with multiple calls convinced me to try Evernote Business for my organization. It has not been a good fit. I tried to talk to someone but found that impossible. Now I am billed for an additional year for a useless product. What to do. To say that I have lost faith in a brand I loved for years is an understatement. Thoughts on how to deal with what feels like a ripoff? Link to comment
Level 5* gazumped 11,663 Posted May 30, 2019 Level 5* Share Posted May 30, 2019 Hi. All payment issues are handled by customer services, so the main contact is via the support link - look for a 'payment issues' topic in the drop-downs. If you look around you may be able to find the Chat option (time zone permitting). AFAIK everyone has access to their own payment details* and can downgrade or cancel service as of the next subscription due. If your due date just passed, you're back to contacting Evernote to explain the issues and ask for a refund. *look for 'manage subscription' See also: Billing/Payment and Subscription Issues Link to comment
Angela Cheung 0 Posted June 6, 2019 Share Posted June 6, 2019 I am having the same problem. Been trying to cancel my business subscription and have emailed Evernote with no reply. Gazumped, I have tried your link and try to find 'payment issues' with no luck either. It just logged me out of my account. Link to comment
Level 5* gazumped 11,663 Posted June 7, 2019 Level 5* Share Posted June 7, 2019 11 hours ago, Angela Cheung said: I have tried your link and try to find 'payment issues' with no luck either. Hi. Did you try the other link? and Link to comment
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