Account Disappeared

[aurora446 1]

I have 2 Evernote accounts and recently used the method explained here to swap the email addresses:

https://help.evernote.com/hc/en-us/articles/209004757

Since doing that, 1 of the accounts appears to have disappeared. There are 1,000s of notes so it is very worrying.

[DTLow 5,736]

2 hours ago, aurora446 said:

Since doing that, 1 of the accounts appears to have disappeared. There are 1,000s of notes so it is very worrying.

All accounts are identified by an email address.

You were swapping the email address of your accounts; using a temporary third email address.

Possibly, an email was sent to the temporary address; and you need to access the email and confirm.

 

 

[aurora446 1]

Sorry I didn't provide much detail. Having done the swap, when I look into account A, I see the exact same notes as when I look into account B. Further to that, when I go to "Security Summary" for both, I see the email address for account A in both.

 

 

[DTLow 5,736]

7 minutes ago, aurora446 said:

Further to that, when I go to "Security Summary" for both, I see the email address for account A in both.

Support might have to look at this.  https://www.evernote.com/SupportLogin.action

One last idea; use the web platform (www.evernote.com) to check your accounts.  Your device may not be up to date.

[aurora446 1]

Ok I reset my password and problem solved!!! How strange.