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LucyDale

Notes gone after move to SD card

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I recently moved Evernote onto an SD card in my Android phone and it caused all my notes to disappear apart from one that was two years old.  I've looked at my account online and just that one note is visible.  Can anything be done?  Does anyone know why this happened?

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Hi.  'Losing' notes is often associated with logging into a different (second) account.  Is it possible that you may have accidentally created another account when trying to move the app around?  If that's not the case,  then you may have a problem - mobile devices don't have a copy of your notes saved locally,  they send all the new and edited data to Evernote's main server - which is what drives the online service.  If you somehow deleted the notes via the mobile app,  then the deletion would have been duplicated in the main account.  In that case though the deleted notes should still be visible (and reinstatable) in your Trash notebook - at the very bottom of the left panel on the web.

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On 2/4/2019 at 10:50 PM, LucyDale said:

I recently moved Evernote onto an SD card in my Android phone and it caused all my notes to disappear apart from one that was two years old

What do you mean by this? How did you accomplish it on your device? I don't think it's a recommended / supported option.

See, e.g., https://help.evernote.com/hc/en-us/articles/209004817-How-is-Evernote-data-stored-on-my-Android-device-,  https://discussion.evernote.com/topic/80041-storing-notebooks-on-the-sd-card/https://discussion.evernote.com/topic/99750-let-me-use-the-external-sd-card/, etc. (web search on "evernote android sd card").

 

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On 2/6/2019 at 4:01 PM, jefito said:

What do you mean by this? How did you accomplish it on your device? I don't think it's a recommended / supported option.

See, e.g., https://help.evernote.com/hc/en-us/articles/209004817-How-is-Evernote-data-stored-on-my-Android-device-,  https://discussion.evernote.com/topic/80041-storing-notebooks-on-the-sd-card/https://discussion.evernote.com/topic/99750-let-me-use-the-external-sd-card/, etc. (web search on "evernote android sd card").

Hello,  Thanks for sending me this, I hadn't seen it.  My phone (MotoG5) gave me the option of moving Evernote onto the card.  Many apps did not give me this option so I assumed if I could do it, it must be safe.  I've tried moving it back to internal storage but the notes are still gone...

 

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On 2/6/2019 at 2:06 PM, gazumped said:

Hi.  'Losing' notes is often associated with logging into a different (second) account.  Is it possible that you may have accidentally created another account when trying to move the app around?  If that's not the case,  then you may have a problem - mobile devices don't have a copy of your notes saved locally,  they send all the new and edited data to Evernote's main server - which is what drives the online service.  If you somehow deleted the notes via the mobile app,  then the deletion would have been duplicated in the main account.  In that case though the deleted notes should still be visible (and reinstatable) in your Trash notebook - at the very bottom of the left panel on the web.

Thank you very much for your reply.  I do have a second account but I've checked it and the missing notes aren't there.  I did look in Trash and there was nothing.  I didn't ever press 'delete' so I'm not surprised the notes aren't in Trash.  There are some notes from 2 years ago, maybe I actively saved those ones but not afterwards.  I assumed that what I wrote would automatically be saved somewhere without my having to do anything.  Should I have made a request for the notes to be saved to the online account?  It doesn't happen automatically?  Thank you!  

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Ideally the master storage of your notes is not impacted by this device issue.

You can confirm this using the web platform.

Try removing Evernote from your device and reinstalling.

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1 minute ago, DTLow said:

Ideally the master of your notes is not impacted by this device changes.

Try removing Evernote from your device and reinstalling.

Thanks for this.  I did try removing and reinstalling.  The notes aren't there and neither are they in my online account so accessing Evernote from a different device will make no difference.  I guess I was expected to have read the entry where it says you can't put Evernote on external storage.  It must have been some sort of error that I was capable of moving it...  https://help.evernote.com/hc/en-us/articles/209004817-How-is-Evernote-data-stored-on-my-Android-device-,  https://discussion.evernote.com/topic/80041-storing-notebooks-on-the-sd-card/https://discussion.evernote.com/topic/99750-let-me-use-the-external-sd-card/  

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Hmmn.  Sorry not to have helped.  You could try contacting Evernote on Twitter to see whether they can work any magic - moving your app shouldn't have lost any notes,  though I wouldn't expect the app to work very well afterward.  There was a time when Evernote would work from external storage,  but I think the Android OS changed and put a stop to that.  Maybe you just have one of the older versions.  I do recommend using Evernote on a laptop or desktop computer as well as a mobile though - that gives you another copy of your database,  and you can backup the whole thing locally so data losses just don't happen.  🙁

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One other thought, @LucyDale: it's possible to upgrade to a Premium subscription for just one month. That would get you access to your notes' history (which is maintained even for Basic account users), and you might be able to recover something from there. It would also get you access to Evernote support (https://help.evernote.com/hc/requests/new), and they might be able to help you recover the notes.

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17 minutes ago, Dave-in-Decatur said:

That would get you access to your notes' history

A note's history is only available if you can access the note.
Lost notes = Lost history

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8 hours ago, LucyDale said:

neither are they in my online account

Web platform?

They are not separate accounts; just different methods of accessing your account.

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