Seawolf69 0 Posted January 12, 2019 Share Posted January 12, 2019 I have a dilema I cannot figure out. It seems that I have two subscriptions to evernote. One was a renewal from iTunes to a premium account and the other was paid directly to Evernote and is a plus account. When I log on it seems I am always looking at the plus account, when I paid for the subscription I assume that all of my account information was captured in the plus account. I really don't want a plus account and prefer the premium account but I don't know exactly how to proceed. When my itunes account expired it was supposed to renew through paypal but there was a billing problem and it did not renew. I then paid for a new subscription to a plus account directly to evernote. When I fixed my billing problem in paypal then the iTunes subscription renewed. I really only want the premium account. Any suggestions on how to deal with this situation. I am not talking about a refund that is a separate issue. When I open evernote it appears I am on the plus subscription and it always asks if I want to upgrade to premium. As I already have premium how do I get these two subscriptions worked out. I am thoroughly confused at this point. If I have not given enough information please ask me questions so I can explain better. Link to comment
Level 5* jefito 5,589 Posted January 14, 2019 Level 5* Share Posted January 14, 2019 I'd start here: https://discussion.evernote.com/forum/527-administrativebilling/ Link to comment
Level 5* DTLow 5,736 Posted January 14, 2019 Level 5* Share Posted January 14, 2019 Two accounts is not a problem; I have two accounts. The accounts have different userids. Log out of Evernote on your devices. When you login, you control which account is being accessed. Link to comment
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