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martinvanwieringen

Scansnap Manager Evernote Edition fails to add document to Evernote, Windows 10.

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Scansnap Manager Evernote Edition fails to add document to Evernote, Windows 10.
 
When scanning a document with the Scan Snap Evernote Edition scanner I get the following errormessage from Scansnap Manager Evernote Edition. It displays this errormessage and the document is not added to Evernote.
 
New Windows 10 English installation. Latest Evernote. Latest Scansnap Manager. Installation of all was successfull without any problems. When I open my ScanSnap it is seen by the Scansnap Manager software. It just does not add scanned documents to Evernote anymore when I scan a document with the Scanscap. It should just work but it does not.

Error in ScanSnap.png

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Hello, Could anybody help?  Like Evernote support? Evernote support is unavailable. When I go to https://help.evernote.com/hc/en-us?utm_medium=windows&utm_source=evernote_app

and login I am logged out both in Firefox and Edge. I just want to sent evernote support an email but it is not possible to get an e-mail adres or to get to a submit ticket form. It must be very quit at Evernote support. How do you contact Evernote support?.

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1 hour ago, martinvanwieringen said:

Hello, Could anybody help?  Like Evernote support? Evernote support is unavailable. When I go to https://help.evernote.com/hc/en-us?utm_medium=windows&utm_source=evernote_app

and login I am logged out both in Firefox and Edge. I just want to sent evernote support an email but it is not possible to get an e-mail adres or to get to a submit ticket form. It must be very quit at Evernote support. How do you contact Evernote support?.

https://help.evernote.com/hc/en-us/requests/new

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On 12/20/2018 at 9:37 AM, martinvanwieringen said:

It just does not add scanned documents to Evernote anymore when I scan a document with the Scanscap. It should just work but it does not.

Can you successfully scan in a document using a different ScanSnap profile than the Evernote one?  I'm assuming the Evernote Edition version of the scanner does include other, non-EN profiles.  Just wondering if it is a general scan issue, or something unique to the Evernote firmware/profile.

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Thank you both for your help.

@CalS

https://help.evernote.com/hc/en-us/requests/new

Also has the problem that you have to login and when you successfullly do it says loged out of evernote and then nothing. It does not work as I described with https://help.evernote.com/hc/en-us?utm_medium=windows&utm_source=evernote_app

There is no way to contact Evernote support for me. I only I had their e-mail adres. I am a premium Evernote User since 2010.

@s2sailor There are no non-EN profiles as far as I know. It should scan directly into Evernote via the piece of software which was successfully installed called Scansnap Manager Evernote Edition which has document types for Documents, Business Cards, Receipts, Photo's. It used to work fine under windows 7. But with windows 10 I get the error of Scansnap Manager Evernote Edition crashing mentioned above and nothing is stored anywhere. Also the Evernote Log does not show anything after the error. Evernote was never called. The scanner is correctly working according to the Windows 10 Device Manager. See image.
 

Scanned in Device Manager Windows 10.png

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2 hours ago, martinvanwieringen said:

There are no non-EN profiles as far as I know.

Hmmm ok, it sounds like the Evernote brand scanner comes with customized ScanSnap manager software.  Have you tried reaching out to Evernote on Twitter?

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