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GMacdonald

Ragged Text Resolution in Latest Update

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Evernote is a real disaster today. The latest update, Version 7.6 (457299 App Store) Editor: 59.0.7031 (d523909), has converted all my text to ragged resolution. And then, when I tried to email Evernote, the online version actually logged me out 6 times each time I tried to log in. This is really affecting my work. Evernote needs to say something about this most recent update, and in addition, what is up with the multiple logouts?

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1 hour ago, GMacdonald said:

Evernote is a real disaster today. The latest update, Version 7.6 (457299 App Store) Editor: 59.0.7031 (d523909), has converted all my text to ragged resolution. And then, when I tried to email Evernote, the online version actually logged me out 6 times each time I tried to log in. This is really affecting my work. Evernote needs to say something about this most recent update, and in addition, what is up with the multiple logouts?

Can you post a screenshot of the "ragged resolution".  I'm not seeing it on my installation.

Not clear on the "online version"  -  the web platform?

To create a support ticket, I use the support site at  https://www.evernote.com/SupportLogin.action

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Thanks for the reply. Yes, you posted the exact link for getting online help and creating a ticket that will not let me in. Let me explain: when I go to that link, and I am already signed in to my account, Evernote opens up a page that says "you have been logged out." When I try to log in again, it sends me to the same page, "you have been logged out."

I just tried it again from the link you posted. Same result.

Here is the screen shot, meanwhile, of how my text looks after today's update. This is how the text looks in the app, when running the app on a Mac. At the moment, I am of course in the web version to respond to you. Thanks for your help. I have never had this much trouble with Evernote, and have been a user since 2012, if not earlier. 

First, here is how the text looks on one Mac, where I took the latest update

Screen Shot 2018-11-17 at 3.19.58 PM.png

Now let's look at the text on my other Mac, which has not taken the latest evernote update.

Screen Shot 2018-11-17 at 5.52.54 PM.png

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3 hours ago, GMacdonald said:

First, here is how the text looks on one Mac, where I took the latest update

Screen Shot 2018-11-17 at 3.19.58 PM.png

Here's a sample from my installation, Helvetica Neue font   847199804_ScreenShot2018-11-17at20_54_26.png.eedbcb2370d05690e1184591450f7c4e.png

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I have the same issue. I just updated and now all my notes look awful. The text is ragged and as if in poor resolution. Is there a reason for this?

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Same here!

Refer to this topic I created: 

 

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Amazingly, there is no way to contact Evernote directly to inform them of this problem because 1) they don't provide Help email and 2) where they do place a Send Email button on their Help section, pushing that button automatically logs you out of Evernote web edition.

I know. It sounds too ridiculous to be true. 

Go to this link: https://help.evernote.com/hc/en-us

And then push this button:

 

Screen Shot 2018-11-19 at 1.30.02 PM.png

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2 hours ago, GMacdonald said:

Amazingly, there is no way to contact Evernote directly to inform them of this problem

Post in the discussion linked below; an Evernote employee has asked for feedback on v7.6

 

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Hello Evernote Community,

I'm writing you because since I updated to the 7.6 version, my text notes (and only them) seems to have an anti-aliasing problem. It seem not activated. The fact is that the whole Evernote interface it looks good, but the text inside a note not. Passing hours on it, it is really frustrating for my eyes. Is there any options somewhere to control this? 

I tried to uninstall, install again, reboot my mac, turn of my mac, zoom more and less, i tried to go directly to the real size option, to modify the size of the window, full screen mode, fonts changing, font size changing too....I really don't know what I can do. It was perfect before the update. Is it possible to reinstall an ancient version?

Attached 2 capture screen. The first one from Evernote and the second one from Apple Notes. Actually is not a big deal looking these 2 images, but when you have/write a long text it's really tiring my eyes.

I hope to find a solution.

Thank you for the support

Kevin

1393719260_Capturedecran2018-11-20a12_20_44.png.1d73c5f1943841cb1b083e3349f0d48f.png

1475509946_Capturedecran2018-11-20a12_22_23.png.ca34b19d1a779a67c0a4219853e20333.png

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On 11/17/2018 at 5:18 PM, GMacdonald said:

Evernote is a real disaster today. The latest update, Version 7.6 (457299 App Store) Editor: 59.0.7031 (d523909), has converted all my text to ragged resolution. And then, when I tried to email Evernote, the online version actually logged me out 6 times each time I tried to log in. This is really affecting my work. Evernote needs to say something about this most recent update, and in addition, what is up with the multiple logouts?

Hey there. Thanks for reporting this. 
Can you DM Me your activity logs from Evernote for Mac? 

1. Open the Evernote app and sync your account
2. Go to **Help > Activity Log...** from the menu bar
3. Click **Save As** to save the log as a file on your computer
4. Attach the saved log file in reply to this email

Anyone else experiencing the same issue, feel free to DM me your logs as well. Thanks!

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Have managed to get a ticket opened: support ticket #2717244. had to go through the whole re-login, start new ticket.... but I've referenced this thread - I'll let you know if I hear anything

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That was quick:

 

XXX, "an Evernote Certified Consultant from Heidelberg/Germany and am part of the Evernote Expertise Network.

Experts are experienced Evernote users who assist the Evernote Support Staff by helping to solve issues that fellow Evernote users experience while using Evernote. I am not affiliated with Evernote and have no access to your account nor your personal data and information.

I am very sorry you are facing this issue, this is actually a known issue that the development team is aware of, and hopefully a fix will be released soon for that.
I do not have an ETA for a fix date, as the development team is not sharing their development roadmap. I know this might not be the answer you hoped for but at least I hope that clarifies the issue.

I am available for any further help needed."
 

To which my response is:

Thanks for the quick response, and your offer of help but I'll just have to wait until the bug is resolved. I would like to make a suggestion though: Wouldn't it help Evernote's customers/ clients if they announced things like this, quickly and clearly, as soon as it is discovered - I've been chatting with some very nice fellow suffers but it really doesn't make up the time I've had to invest in finding out why, if it was only me, is there a solution... It may be a little embarrassing, but I'm pretty sure their clients would appreciate the transparency

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Thanks for all the efforts. As a result of this fiasco, I am cancelling my Evernote account after many years. Or rather, I am going to get out of Premium as there is no way I can use the application in its current state. I will go back to Basic, I think, on the web for a while. 

Just to recap: @EvernoteHelp on Twitter was of no help. There is no way to email Evernote. This is already a time-taker. And the suggestion by Nick to email Evernote logs? I mean, if we have reached that stage, it says something. The biggest surprise to me in all this was to discover there is effectively no support for the app, as a paid monthly subscriber. That was revealing. Best to all.

Finally, as I downgrade back to Basic, just a note: You see that button that says "Having an Issue, Contact Customer Support?" Yup, that goes into a doom-loop, where you will never be able to contact customer support. 

 

Screen Shot 2018-11-20 at 8.55.18 AM.png

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Well I've been an Evernote user for 8 years, I've really enjoyed using it so far.... But this is terrible, I'm also on Version 7.6 (457299 App Store) on High Serra on a late 2009 27"-iMac font rendering is a jagged disaster.  I suspect the font rendering changes have impacted those with out 4K or UHD displays. 

Evernote.png

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Same issue but I noticed the font problem is only on my Mac mini running 10.13.16 and not on Macbook running Mojave

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Hi All,

Thanks for reaching out.

To clarify, is the text still blurry if they open the notes in separate editor windows?

I ask as I believe this a known issue that we are working to fix, but want to make sure that this is the same one.

 

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Hey All,

I've merged a couple of threads regarding this issue into one to better enable us to track it.

That being said, we've alerted our teams and they are currently further investigating into the root cause of the issue and will work to fix it as quickly as they are able.

I'll follow-up here once we have more information.

Please continue to share your experiences with this issue here for the time being.

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6 hours ago, Shane D. said:

That being said, we've alerted our teams and they are currently further investigating into the root cause of the issue and will work to fix it as quickly as they are able.

Thanks for taking quick action.  I hope the fix will be forthcoming equally quick.

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I just upgraded -- or should I say "downgraded" -- to the next version and am experiencing the same ridiculous problem. How in the WORLD did this pass beta testing? Ironically, my subscription just expired and Evernote has pop-ups begging me to continue shelling out for an app that has just proven it's not worth paying for if this is the kind of garbage that is being approved.

Long-time customer, now basic user.

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This is happening for me with Evernote 7.6 on macOS High Sierra, but only on my external monitor.  It works as expected on my laptop monitor.

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I am experiencing the same issue with Evernote 7..6 on macOS High Sierra.  the text is blurry and hard to read unless you are viewing the note in a separate editor window.

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22 hours ago, Mindie said:

the text is blurry and hard to read unless you are viewing the note in a separate editor window.

Thanks, I hadn't tried opening my notes in a separate window.  That works for me too.

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I found version 7.5.2 on cdn1.evernote.com : dmg, zip.

However, I think it would require me to completely delete all my notes that have been downloaded locally.  I had tried to downgrade and the (older) Evernote app said that my data was being managed with a later version).  Since I wasn't quite ready to do that (and I wasn't sure that I would get all of the folders/directories and files), I upgraded to 7.6 again.

Given the work-around above, i.e. opening a note in a new editor window (i.e. double-clicking on a note or right click --> Open Note in New Window), version 7.6 is fine for now.  If only it would work the same in the main editor window ...

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1 hour ago, RTnotes said:

However, I think it would require me to completely delete all my notes that have been downloaded locally. 

Yes; the database and app usually have to be the same version.

My process is to delete the database folder.  It will be rebuilt from the server when I login (except for Local Notebooks)

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Same issue happening here on Evernote 7.6, MacOS 10.13.6.

Text is highly aliased in the preview pane on my external monitor connected to my MacBook Pro. Text looks fine when either opened in a separate editor window, or when viewed (preview or editor window) on the MacBook Pro's internal screen. Screen configuration attached.

Screen Shot 2018-11-29 at 11.33.39 AM.png

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I immediately noticed this on the latest update... true for me as well -- in the regular note window, the text is not smooth. If I double click and open in a separate window, it's fine... 

Screen Shot 2018-12-10 at 2.44.17 PM.png

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Just chiming in as well that this bug has affected me in the same way others describe here. Ragged text in the regular note window, clear if the note is opened in a new separate window. Only applies with my monitor (if I view Evernote directly on my laptop screen the text is fine... doesn't help very much though since I only use the laptop screen occasionally).

For reference some technical info: macOS 10.13.6 on a MacBook Pro (2017), using a Dell U2412M monitor connected via a Thunderbolt to DisplayPort cable. Evernote is installed through the App store.

This has been going on for almost a month now with no fix... what's going on? I've ended up using Evernote a good bit less since this began, as it has become nearly unusable and hard on my eyes.

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Hey folks just want to let you know that our Mac devs are aware of this bug right now and working on a resolution. Thanks!

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