incantata 0 Posted November 5, 2018 Share Posted November 5, 2018 I downloaded EN from Google Play but when I try to open it by clicking on the elephant icon, it just flips me out back to the tablet's home screen. Will not open. Have reset the tablet, restarted it many times, emptied the cache ... suggestions? Link to comment
Level 5* gazumped 11,661 Posted November 5, 2018 Level 5* Share Posted November 5, 2018 Hi. What device, what Android version, and has Evernote ever worked on this tablet or is it a first-time install? Have you tried uninstalling the current app and restarting / re-downloading? Link to comment
incantata 0 Posted November 5, 2018 Author Share Posted November 5, 2018 Simbans Presto 4 tablet with Android 6. This is a first install of EN on this "new" tablet. I have uninstalled, redownloaded, reinstalled, rebooted ... everything, no success. Link to comment
Level 5* gazumped 11,661 Posted November 5, 2018 Level 5* Share Posted November 5, 2018 Hmmn. Just to check: do you have an active internet connection too? I assume you do, otherwise you couldn't download the app.. but Evernote does need to 'phone home' when it first boots up, and if it doesn't see a connection, maybe that's the issue. Otherwise I'd suggest you raise this with both Simbans and Evernote to see if they have any more suggestions - clearly it shouldn't be a problem to run a standard app like Evernote. When you find the answer please come back and tell us: I'm intrigued! https://www.simbans.com/support.html https://help.evernote.com/hc/requests/new Link to comment
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