Jump to content
incantata

Downloads from Play but does not open

Recommended Posts

I downloaded EN from Google Play but when I try to open it by clicking on the elephant icon, it just flips me out back to the tablet's home screen.  Will not open. Have reset the tablet, restarted it many times, emptied the cache ... suggestions?

Share this post


Link to post

Hi.  What device,  what Android version,  and has Evernote ever worked on this tablet or is it a first-time install?  Have you tried uninstalling the current app and restarting / re-downloading?

Share this post


Link to post

Simbans Presto 4 tablet with Android 6.  This is a first install of EN on this "new" tablet.  I have uninstalled, redownloaded, reinstalled, rebooted ... everything, no success.

Share this post


Link to post

Hmmn.  Just to check:  do you have an active internet connection too?  I assume you do,  otherwise you couldn't download the app..  but Evernote does need to 'phone home' when it first boots up,  and if it doesn't see a connection,  maybe that's the issue.

Otherwise I'd suggest you raise this with both Simbans and Evernote to see if they have any more suggestions - clearly it shouldn't be a problem to run a standard app like Evernote.  When you find the answer please come back and tell us:  I'm intrigued!

https://www.simbans.com/support.html

https://help.evernote.com/hc/requests/new

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...