Error Message: Note is unavailable. Make sure you are online.

[toao 13]

Hi there,

I am using EN 7.5.2. on my Mac. I occasionally get this error message: "Note is unavialable. Make sure you are online. / Try again.". This has been going on for a while (so it is not an issue just with 7.5.2). for one my connectivity outside of EN is excellent, which might indicate an intermittent issue with evernote's servers, but my key question is this: as my notes are or at least should be local on my mac why would the mac client refuse to show me a note even if it would have connectivity issues? it should always show me my notes, or am I missing something?

thanks,

lorenz

[AndreT 3]

Yup same question here! Been using this app for 10 years and never had a problemo till now. This is starting to kill my studio teams productivity. Why why why no note offline cached on desktop? 

....or am I missing something too?

[Pat @ChildWatch 3]

I am having the same issue. And likewise I am very frustrated. I am doing a full resync now and if that does not force all notes onto the desktop then one would have to evaluate EN because the basic premise of the application is broken.

[DTLow 3,825]

I see the message occasionally.
I know it's not an online issue.  If I was concerned, I'd check the Activity Log to get more details.

[Pat @ChildWatch 3]

I am concerned since I travel to areas that have poor connectivity and my expectation is that all notes are synced. This is clearly not the case and my problem is that I cannot predict which notes I have on the desktop and other notes that I dont have.

[DTLow 3,825]

29 minutes ago, Pat @ChildWatch said:

This is clearly not the case and my problem is that I cannot predict which notes I have on the desktop and other notes that I dont have.

Have you confirmed the note is not downloaded to your device?

[Pat @ChildWatch 3]

yes - i cannot retrieve some note unless i have an internet connection

I have done a sync reset cmd-shift-sync and will check later today if the issue remains

[Pat @ChildWatch 3]

yes - i cannot retrieve some notes unless i have an internet connection

I have done a sync reset cmd-shift-sync 

--> the issues is still occurring

--> maybe related - Evernote 7.6 seems unstable on Mojave - I'm having persistent app startup problems

[Nick L. 169]

Hey folks,

This is most likely a bug that we think we corrected in 7.7 Beta 1. You can give it a try if you'd like here. Let me know if it helps! 

[DTLow 3,825]

1 hour ago, Nick L. said:

This is most likely a bug that we think we corrected in 7.7 Beta 1. You can give it a try if you'd like here. Let me know if it helps! 

I encounter the bug in 7.7 Beta 1.
My situation is a script launching Evernote and running a full backup; the "Note is unavailable" message shows for a note.
I suspect Evernote is busy; I know I have a solid internet access, and a full copy of notes.
After the backup completes, I click on Try Again and the note loads

[gazumped 6,843]

On 1/14/2019 at 2:01 AM, daverus said:

I've been using Evernote for many years (premium) and this is the first time I've experienced this problem (on android, Evernote version 8.8 beta1). No issues with my internet connection and all of my notes are set to Offline access. It seemed to be happening with only one of my notes, although, I have way too many notes to check them all.

I was finally able to access the note in question once I made a change & Sync'd it from my Windows machine.

Is this still a known issue?

Hi.  This is a Mac thread.  Please post in the Android forum.

[daverus 3]

6 hours ago, gazumped said:

I've been using Evernote for many years (premium) and this is the first time I've experienced this problem (on android, Evernote version 8.8 beta1). No issues with my internet connection and all of my notes are set to Offline access. It seemed to be happening with only one of my notes, although, I have way too many notes to check them all.

I was finally able to access the note in question once I made a change & Sync'd it from my Windows machine.

Is this still a known issue?

Thank you gazumped, I have reposted under Android.

[stanislav.vain 0]

I have the same error on Mac Mojave v.10.14.6 and Evernote v.7.12

This issue happens only with one shared note.

However I can access this note on my iPhone and Windows Laptop.