Jump to content
Indivestor

No reply to Evernote Support Ticket.

Recommended Posts

Haven't received a reply so far to a Support Ticket submitted 27 hours ago. How long in general is the wait period? Thanks for any/all assistance.

Share this post


Link to post

Hi.  The bad news is that except for a few specific issues Basic level accounts don't have access to the support team;  the good news is that you do have access to these forums,  and we're more or less 24/7.  If you outline your OS,  Evernote version and any issues,  someone here is usually available to help.  There is a Twitter account you can use @EvernoteHelps,  but depending on time zones and how busy they are,  responses can take a while.

Share this post


Link to post

Hi, Thank you for your reply. The issue is that I upgraded to a Premium Subscription and later deactivated my Account. Upon reactivation I found I was back to Basic level even though I'm fully paid up for Premium level through October 17th, 2018. Needing to chat with the Support folks to have full Premium privileges reinstated. Hopefully, a direct reply to my Support Ticket will arrive soon.

Share this post


Link to post

Hmmn.  Did you get a ticket number?  If you can post it here we can flag it for a forum Admin to take a look.

Share this post


Link to post
Guest
This topic is now closed to further replies.

×
×
  • Create New...