Notebook Sync Issue - Premier to Basic Account

[Hic 2]

Hi 

I am having an issue syncing notebooks. A couple of years ago my personal account was changed to a business account - we then cancelled this (about 2 years ago now) due to lack of company-wide use. For some reason the shared notebooks are still appearing in my personal account on my desktop version, but not online. How do I remove them as I can't tell where the files is?

 

Thanks

Hayley

[gazumped 11,657]

Hi.  Have you tried signing out of Evernote and then back in?  I'm a little confused about which personal account you're now using - if the original was changed to a business account (which isn't the way it's done;  a business account exists alongside your personal data),  where did the account that you're using now come from,  and how is it seeing files from the old business account? 

[Hic 2]

I originally had a personal account (this account). My boss then got a business account and I was mad admin. We then removed business and I was left with my personal account...

Hope this clarifies a lil better

[gazumped 11,657]

Thanks,  it does.  Did you try the sign out / sign back in trick?  (A computer restart might also help)

[Hic 2]

It hasn’t worked I’m afraid

[Hic 2]

Any other suggestions please?

[gazumped 11,657]

Hmmn.  If signing out and restarts doesn't work... try right-clicking the notebook name and choosing properties to see if you have this window (don't know if this works,  since I don't have the same products as you)

If so,  UNtick the 'sync this notebook...' box.  The same 'properties' dialogue includes a 'delete' (notebook) option that would be worth a try...

If all that fails,  try contacting Evernote Support

[Hic 2]

No unfortunately i don't have that option - thanks for trying