Evernote Discussion Forum Updates

[Shane D. 1,818]

Hi All,

I wanted to reach out to provide some updates regarding the discussion forums.

Over the past several months we’ve been working to improve the overall discussion forum experience.

The first phase of this ongoing process was to better organize/curate content within the discussion forums.

As those of you who have been with us for awhile have most likely observed, we completely overhauled the categories, classifications, and locations of the forum thread topics and updated the cosmetic aesthetic.

The intent of these changes was to better classify user posts, and have those posts better organized and curated by type. In turn, this better enables users to find what they’re looking for, and better enables us to hone in on user sentiment as the forum content is now more centrally located.

Since that reorganization, we’ve been working to implement the second phase of our forum improvement plan which seeks to provide better support resources, further organize the forum content on a more granular level, and better enable us to collect/analyze user sentiment and feedback.

With this in mind, I wanted to provide an idea of what that means for you, and the changes you’ll be seeing.

First, we’ve added some limited forum support via our customer support agents. They will continue the work we’ve done to organize newly posted content, assist with user inquiries when able, and help to enforce our Code of Conduct.

Second, we’re beginning our work to organize content on a more granular level. This means that we will begin merging similar threads and topics. This will have an especially high impact on feature requests as those are the topics that will most likely be moved, and or merged together.

To elaborate, this reorganization may cause some threads to disappear. If they do, this does not mean that the thread’s content is missing, but rather, the content has moved or been merged into a different location. Due to some technical limitations, merging threads does not merge the topic’s vote count. However, be assured that we’ve manually noted all of the vote counts, and have them calculated into the data that we’re relaying to our other teams.

By merging individual threads together, and organizing content on a more granular level, we will be able hone in on the user sentiment more accurately and expediently, and help to provide a better overall Evernote experience

If you have any questions, feel free to reach out to me directly!