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Caroline Austin

Loss of notes

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Hi hivemind,

Has anyone lost their notes completely after an account downgrade?  I recently had my credit card stolen and am in the process of changing over my billing details.  It seems in the meantime that my account was downgraded to basic and my notes are completely wiped?  This really is painful.  Wondering if this has happened to others and how I get them back? 

 

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17 hours ago, Caroline Austin said:

It seems in the meantime that my account was downgraded to basic and my notes are completely wiped?

My expectation is that regardless of any account level changes my notes will always be available.

The usual cause for "completely wiped" is using a different userid/password.

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