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donnydl

Webclipper Issues on Chrome

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I use the webclipper a lot, its a great feature.

However I think for about the last week it is taking FOREVER to clip if it does it at all and then sometimes when it does it then saves multiple times!  But then only shows after a really long delay.

I have had a quick look on the forums and can see a couple of people mentioning it before but not recently.  I checked my webclipper version and its seems it was updated yesterday.  It has now been trying to clip something for about 20 minutes and it doesnt seem to have done it.

 

Anyone else having issues?

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I'll second that....frustrating as hell. Was the upgrade a good move? Not for me, it's not.

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Guest Brassard M.

Agreeed!  Very very frustrating when Evernote is your main tool.  Hurry for a fix! 

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I realise clipper is taking forever to save.

Checked the console and found there's an error.

Please fix asap.

Version: 7.4.0.391-491d760

 

For those who needs to clip stuff urgently, safari is working for me.

2018-07-27_12-12-54.jpeg

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Few not just me then, not that that really helps 😒

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1 hour ago, fredhammersmith said:

How do you do it? Just tried and it's still failing.

My system:

Chrome: Version 67.0.3396.99 (Official Build) (64-bit)

ENC: Version: 7.4.0.391-491d760

MacOS: 10.13.6

 

Just updated to Chrome: Version 68.0.3440.75 (Official Build) (64-bit), still having the error.

Do you have any ad blockers? I have, but it shouldn't be a problem since it has been working for so long before.

I could clip certain sites though probably 90% fails.

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I'm having the same issue. Happy to provide the full log if needed. Excerpt:

Quote

Evernote Web Clipper 7.4.0.391-491d760 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.75 Safari/537.36
Clipper core: 1.0.2-c8c353d
Locale: en-GB 

2018\7\29 21:14:49 LOG: ---------------------------------------- 
2018\7\29 21:14:49 LOG: Evernote Web Clipper 7.4.0.391-491d760 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.75 Safari/537.36
Clipper core: 1.0.2-c8c353d
Locale: en-GB 
2018\7\29 21:14:49 LOG: Resetting bootstrap profiles:  no cached profiles 
2018\7\29 21:14:49 LOG: Bootstrap request to www.evernote.com 
2018\7\29 21:14:50 WRN: Missing required parameters. true false true 
2018\7\29 21:14:50 LOG: Got profiles: [{"name":"Evernote","settings":{"serviceHost":"www.evernote.com","marketingUrl":"https://evernote.com","supportUrl":"https://help.evernote.com/hc/","accountEmailDomain":"m.evernote.com","enableFacebookSharing":true,"enableGiftSubscriptions":true,"enableSupportTickets":true,"enableSharedNotebooks":true,"enableSingleNoteSharing":true,"enableSponsoredAccounts":true,"enableTwitterSharing":true,"enableLinkedInSharing":true,"enablePublicNotebooks":true,"cardscanUrl":"https://cscan.evernote.com/cardagain","announcementsUrl":"https://announce.evernote.com","enableGoogle":true}}] 
2018\7\29 21:14:50 LOG: detected auth in slots Array:[0] 
2018\7\29 21:14:50 LOG: Reloading account in slot 0 
2018\7\29 21:14:50 LOG: Got user name: ...
2018\7\29 21:14:50 LOG: ...: Sync started 
2018\7\29 21:14:50 LOG: syncUSN=undefined, Trying fast sync 
2018\7\29 21:14:50 LOG: ...: Purging 0 notes. 
2018\7\29 21:14:52 ERR: Channel: Message 'tabClipper' failed with error: 
Error: There is no clipping info for given tab  
Error: There is no clipping info for given tab
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:17463
    at Generator.next (<anonymous>)
    at o (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:2286)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:2382 
2018\7\29 21:14:52 ERR: Channel: Error in handleResponse Object:{"errorMessage":"There is no clipping info for given tab"} tabClipper initCompleted 
2018\7\29 21:14:54 LOG: FastSync completed, USN: ... 
2018\7\29 21:14:54 LOG: Fast sync completed 
2018\7\29 21:14:54 LOG: ...: Sync from USN: ...
2018\7\29 21:14:54 LOG: ...: Sync completed USN: ...
2018\7\29 21:14:55 LOG: ...: Sync finished 
2018\7\29 21:15:14 LOG: ------ Button clicked ------- 
2018\7\29 21:15:14 LOG: Reloading account in slot 0 
2018\7\29 21:15:14 ERR: Unable to show popup. Tab clipper doesnt exist. 

...

 

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Is anybody still working at Evernote? Could you at least respond to our concerns? I"m a paying Business Customer and rely on this program for my work....your silence is shameful!!!

 

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Full agree - it's frustrating :-( 

  • Some pages and|or articles work (are uploaded completely),
  • some (most) are ignored in full or come to ENs server as an empty note.
    • In these cases there is no response from clipper (in Chrome) and
    • the log tells me "Note ... has been uploaded" and some other lines like "Sync finished".

I'm using actual Chrome 68.0 and EN-Clipper 7.4 in German UI on an actual Windows10 system (64 Bit).

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5 hours ago, lometogo said:

Is anybody still working at Evernote? Could you at least respond to our concerns? I"m a paying Business Customer and rely on this program for my work....your silence is shameful!!!

 

As a business user,  you have priority direct access to the Support team via https://help.evernote.com/hc/requests/new

This is a (mainly) user-supported forum with no direct links to the main support team.  Evernote staff do read these threads,  but there are a lot of posts and only so much time available to respond...

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Yes, we have priority access. But on such a wide (common) problem it might be easier to collect messages and answer them with one or a few statements. Even a well organized support team can be flooded by such incidents (that then have to be answered one by one).

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@gazumped Thanks for your reply. I'll contact them on that link. 

However, when I log in and follow that link, the attachment shows  the totally inadequate choices I am given to report an issue.

What a wonderful product, mostly; what a piece of ***** support system, response facility to a recognized problem. 

Looking for an alternative. I refuse to give my money to such a BS support company. Shame on these guys!!!!

 

Screen Shot 2018-07-30 at 7.05.48 PM.png

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16 minutes ago, Eldorado said:

Yes, we have priority access. But on such a wide (common) problem it might be easier to collect messages and answer them with one or a few statements. Even a well organized support team can be flooded by such incidents (that then have to be answered one by one).

IMHO it would have to be a major major issue to have a global response here,  and a well organised team would quickly get a standard email together to confirm a known issue to email reports.  The support team operate on a completely different loop to this forum,  and despite a 'flood' of incidents,  it can take some time for one thread to be read by an employee.  Direct reports are on a timeline,  help bump up stats of issues so the company knows when it has a problem,  and put Evernote in touch with people experiencing the situation who can contribute evidence and background if it is still required.  It's possible to report by email and still post here,  and trust me - email is better at getting a response!

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So we are in agreement that there is a problem and its seems that there is nothing specific as in OS or browser it just seems its an update issue.

Has anyone contacted support and asked, I have not I cant remember whether I get direct support and I didnt want to bother support initially in case it was just me.

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I just chatted with tech support. I was running Chrome 67.xx and he said the new EN Clipper works best with Chrome, version 68, the latest. When I upgraded, I tried one clip and it worked beautifully but will watch it over the next few hours to see if that helps.

 

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I haven't been able to clip anything for the last 24 hours or so, from any of my computers (work, home, etc.)   I'm using Chrome Version 68.0.3440.75 (Official Build) (64-bit).

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I've had better luck in the past few hours since I updated my Chrome but it's still not as fast or reliable as before. I think they definitely have problems that need to be addressed. I think it's wise to heed @gazumped's advice and contact tech support. 
 

If I had to, I could live with the performance I've had the past few hours but I can't say I'd be happy or would recommend the product. 

I'm tangentially involved in the software industry and I know upgrades often introduce this sort of performance issue. I guess I'll give the crew a couple weeks to sort it out. If it's no better by then, I'll definitely scope alternatives to EN.

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I'm using the most up-to-date version of chrome (aka 68 32bit) as well and the clipper is still broken.  As has been previously stated, on some web pages only book marks can be clipped on others only the simplified page can be clipped.  Roughly 95% of the time the article version can't be clipped.  I'm getting multiples of clips too.  This only started after the most recent clipper update.  The web clipper is almost unusable right now.  Something has been broken by the recent update.

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@gazumped: Contacting support is like a lottery: If you win a first price, you will get someone who does not ask for a screen videos, a logfile and many other detailed information on things that can (and are) described in one or two short sentences. EN's forums are not so big that they cannot be monitored by one or two supporters. They DO it (I'm sure and I rely on it) - wo what's the problem to save our time and nerves and simply say "OK, we see the problem, we're working on it and we have some hints to work around it."?

WebClipper has been a reliable tool for a very long time - currently it is completely unusable if I have to check for it's results in every single use.

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4 hours ago, Eldorado said:

what's the problem to save our time and nerves and simply say "OK, we see the problem, we're working on it

While I appreciate that everyone's time is precious,  reporting issues directly to support - as I mentioned before - means they have a bunch of people reporting details like which device(s) are affected,  which OS's,  which browser types and versions...  "web clipper isn't working for me" won't give them any clue where the problems might lie.  Unless a quick check on a standard device in Support can replicate the problem immediately,  finding a fault is exactly like that needle,  haystack thing you hear about... and takes as long as you might expect. The painstaking fault-checking process helps work out exactly what and where the issues arise.

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Hi everyone,

 

Thank you all for your patience while we collect logs and try to determine the source of the issue. If you can, please DM me/post your logs and I'll pass them over to the engineering team. If you're unable to pass over your logs, OS and steps to reproduce help greatly (eg: 1-invoke Clipper, 2-Simplified Article, 3-Clipper infinitely loads).

While frustrating, some users have found relief by uninstalling and reinstalling the Chrome extension. We're trying to find the source and get a true fix to you all as soon as possible.

You can also go here to formally file a ticket (Technical Issues>Other>Report a Bug...Chat Now or Submit Ticket). This will help us with verifying the fix and keeping you all updated.

 

Thanks,

Sydney, Product @ Clipper 

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3 hours ago, Sydney Russakov said:

Hi everyone,

 

Thank you all for your patience while we collect logs and try to determine the source of the issue. If you can, please DM me/post your logs and I'll pass them over to the engineering team. If you're unable to pass over your logs, OS and steps to reproduce help greatly (eg: 1-invoke Clipper, 2-Simplified Article, 3-Clipper infinitely loads).

While frustrating, some users have found relief by uninstalling and reinstalling the Chrome extension. We're trying to find the source and get a true fix to you all as soon as possible.

You can also go here to formally file a ticket (Technical Issues>Other>Report a Bug...Chat Now or Submit Ticket). This will help us with verifying the fix and keeping you all updated.

 

Thanks,

Sydney, Product @ Clipper 

Thanks for looking into it.

Thought this should be useful.

Not all sites I found has problems though quite a number of them have the problem.

This is one that has the problem: https://www.techinasia.com/grab-responds-micab

It works if I clip it as  a Simplified Article, but throws an error in the console when clipping as an Article with the Chrome extension, and it just hang at Saving Clip.

Works well with Safari which is the workaround I'm using now, but its a hassle cause I don't use Safari primarily.

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@Sydney Russakov. Is it possible to downgrade to the earlier version, the one I was using before foolishly upgrading to this version? That worked fine, and this one is horrendous.

 

Thanks.

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FYI, my upgrade to latest Chrome didn't solve the problem. It's still wonky, unpredictable, and wholly indequate. 

 

Lesson learned: SKIP UPGRADES FOR AT LEAST 90-120 DAYS. 

 

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What I find most irritating and frustrating is that EN has absolutely no communication with users on what I expect is quite a widespread problem. This here Texan will not be wasting my breath recommending this product ever again.

 

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I upgraded chrome...

I removed and readded wedclipper

I article clipped from the "webclipper weclome page" and it worked in the same sort of time as when it "worked" and no duplicates

I then went to article clip one of things that was not working earlier in the week and it still just hangs ......................

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55 minutes ago, donnydl said:

I upgraded chrome...

I removed and readded wedclipper

I article clipped from the "webclipper weclome page" and it worked in the same sort of time as when it "worked" and no duplicates

I then went to article clip one of things that was not working earlier in the week and it still just hangs ......................

All I can say...

On 7/31/2018 at 9:51 PM, Sydney Russakov said:

You can also go here to formally file a ticket (Technical Issues>Other>Report a Bug...Chat Now or Submit Ticket). This will help us with verifying the fix and keeping you all updated. 

 

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Hi everyone,

We've just released a hotfix that we believe fixes the issue folks have been having. Please ensure you're on the latest version (7.4.1) & let us know if you're still encountering issues with clipping. If you still have issues, which we hope you won't, please report them to the support team (Technical Issues>Other>Report a Bug...Chat Now or Submit Ticket).

Thanks for your patience as we tackle this issue, 

Sydney, Product @ Clipper 

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I'm on 7.4.1 (Chrome 67 on Ubuntu) and it still happens to me.

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38 minutes ago, occham said:

I'm on 7.4.1 (Chrome 67 on Ubuntu) and it still happens to me.

Can you send us:

-Website you're clipping from

-Clip mode

-Logs if you have them

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I'm clipping: http://sourceware.org/binutils/docs-2.17/as/CFI-directives.html as simplified article.

Logs:

Evernote Web Clipper 7.4.1.1-9686a8a Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36
Clipper core: 1.0.2-cc51e9f
Locale: en-US 

2018\7\30 17:48:34 LOG: 34677252: Sync completed USN: 44334 
2018\7\30 17:48:34 LOG: 34677252: Sync finished 
2018\7\30 17:51:34 LOG: detected auth in slots Array:[0] 
2018\7\30 17:51:34 LOG: Reloading account in slot 0 
2018\7\30 17:51:35 LOG: Got user name: "null" (34677252). 
2018\7\30 17:51:35 LOG: 34677252: Sync started 
2018\7\30 17:51:35 LOG: 34677252: Sync from USN: 44334 
2018\7\30 17:51:35 LOG: 34677252: Purging 0 notes. 
2018\7\30 17:51:35 LOG: 34677252: Sync completed USN: 44334 
2018\7\30 17:51:35 LOG: 34677252: Sync finished 
2018\7\31 05:13:11 LOG: SSO logout, reloading 
2018\7\31 05:13:12 LOG: detected auth in slots Array:[0] 
2018\7\31 05:13:12 LOG: Reloading account in slot 0 
2018\7\31 05:13:12 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\7\31 05:13:13 LOG: SSO logout, reloading 
2018\7\31 05:13:13 LOG: detected auth in slots Array:[0] 
2018\7\31 05:13:13 LOG: Reloading account in slot 0 
2018\7\31 05:13:13 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\7\31 11:17:21 LOG: detected auth in slots Array:[0] 
2018\7\31 11:17:21 LOG: Reloading account in slot 0 
2018\7\31 11:17:21 LOG: Got user name: "null" (34677252). 
2018\7\31 11:17:21 LOG: 34677252: Sync started 
2018\7\31 11:17:21 LOG: 34677252: Sync from USN: 44334 
2018\7\31 11:17:21 LOG: 34677252: Purging 0 notes. 
2018\7\31 11:17:22 LOG: 34677252: Sync completed USN: 44334 
2018\7\31 11:17:23 LOG: 34677252: Sync finished 
2018\7\31 11:18:21 LOG: ------ Button clicked ------- 
2018\7\31 11:18:21 LOG: Reloading account in slot 0 
2018\7\31 11:18:21 LOG: Got user name: "null" (34677252). 
2018\7\31 11:18:21 LOG: 34677252: Sync started 
2018\7\31 11:18:21 LOG: 34677252: Sync from USN: 44334 
2018\7\31 11:18:21 LOG: 34677252: Purging 0 notes. 
2018\7\31 11:18:22 LOG: 34677252: Sync completed USN: 44334 
2018\7\31 11:18:22 LOG: 34677252: Sync finished 
2018\7\31 11:18:22 LOG: 34677252: Sync started 
2018\7\31 11:18:22 LOG: 34677252: Sync from USN: 44334 
2018\7\31 11:18:22 LOG: 34677252: Sync completed USN: 44334 
2018\7\31 11:18:23 LOG: 34677252: Sync finished 
2018\7\31 12:18:34 WRN: Removing timed out message: 'captureContent', ID: 27 
2018\7\31 12:18:34 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 12:18:34 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\7\31 12:18:34 ERR: Channel: Error in handleResponse Object:{"errorMessage":"Could not capture the page. \n Message did timeout","additionalProperties":{"isWarning":false}} tabClipper clip 
2018\7\31 14:20:39 LOG: ------ Button clicked ------- 
2018\7\31 14:20:39 LOG: Reloading account in slot 0 
2018\7\31 14:20:39 LOG: Got user name: "null" (34677252). 
2018\7\31 14:20:39 LOG: 34677252: Sync started 
2018\7\31 14:20:39 LOG: 34677252: Sync from USN: 44334 
2018\7\31 14:20:39 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:20:40 LOG: 34677252: Sync completed USN: 44334 
2018\7\31 14:20:40 LOG: 34677252: Sync finished 
2018\7\31 14:20:40 LOG: 34677252: Sync started 
2018\7\31 14:20:40 LOG: 34677252: Sync from USN: 44334 
2018\7\31 14:20:40 LOG: 34677252: Sync completed USN: 44334 
2018\7\31 14:20:41 LOG: 34677252: Sync finished 
2018\7\31 14:23:49 LOG: 34677252: Has 1 pending activenotes for upload. 
2018\7\31 14:23:51 LOG: 34677252: Note 44d6056b-0691-4b67-b0c5-151639daaa64, title: "Using as - Assembler Directives" has been uploaded. 
2018\7\31 14:26:05 LOG: ------ Button clicked ------- 
2018\7\31 14:26:05 LOG: Reloading account in slot 0 
2018\7\31 14:26:06 LOG: Got user name: "null" (34677252). 
2018\7\31 14:26:06 LOG: 34677252: Sync started 
2018\7\31 14:26:06 LOG: 34677252: Sync from USN: 44334 
2018\7\31 14:26:06 LOG: 34677252: Purging 1 notes. 
2018\7\31 14:26:06 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:26:06 LOG: 34677252: Sync finished 
2018\7\31 14:26:06 LOG: 34677252: Sync started 
2018\7\31 14:26:06 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:26:07 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:26:07 LOG: 34677252: Sync finished 
2018\7\31 14:26:51 LOG: ------ Button clicked ------- 
2018\7\31 14:26:51 LOG: Reloading account in slot 0 
2018\7\31 14:26:51 LOG: Got user name: "null" (34677252). 
2018\7\31 14:26:51 LOG: 34677252: Sync started 
2018\7\31 14:26:51 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:26:51 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:26:51 LOG: ------ Button clicked ------- 
2018\7\31 14:26:51 LOG: Reloading account in slot 0 
2018\7\31 14:26:52 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:26:52 LOG: Got user name: "null" (34677252). 
2018\7\31 14:26:52 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:26:52 LOG: 34677252: Sync finished 
2018\7\31 14:26:52 LOG: 34677252: Sync started 
2018\7\31 14:26:52 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:26:52 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:26:53 LOG: 34677252: Sync finished 
2018\7\31 14:26:53 LOG: 34677252: Sync started 
2018\7\31 14:26:53 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:26:53 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:26:53 LOG: 34677252: Sync finished 
2018\7\31 14:30:00 LOG: ------ Button clicked ------- 
2018\7\31 14:30:00 LOG: Reloading account in slot 0 
2018\7\31 14:30:01 LOG: Got user name: "null" (34677252). 
2018\7\31 14:30:01 LOG: 34677252: Sync started 
2018\7\31 14:30:01 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:30:01 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:30:01 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:30:02 LOG: 34677252: Sync finished 
2018\7\31 14:30:02 LOG: 34677252: Sync started 
2018\7\31 14:30:02 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:30:02 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:30:02 LOG: 34677252: Sync finished 
2018\7\31 14:35:05 LOG: ------ Button clicked ------- 
2018\7\31 14:35:05 LOG: Reloading account in slot 0 
2018\7\31 14:35:05 LOG: Got user name: "null" (34677252). 
2018\7\31 14:35:05 LOG: 34677252: Sync started 
2018\7\31 14:35:05 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:35:05 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:35:05 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:35:06 LOG: 34677252: Sync finished 
2018\7\31 14:35:06 LOG: 34677252: Sync started 
2018\7\31 14:35:06 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:35:06 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:35:06 LOG: 34677252: Sync finished 
2018\7\31 14:35:37 LOG: ------ Button clicked ------- 
2018\7\31 14:35:37 LOG: Reloading account in slot 0 
2018\7\31 14:35:37 LOG: Got user name: "null" (34677252). 
2018\7\31 14:35:37 LOG: 34677252: Sync started 
2018\7\31 14:35:37 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:35:37 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:35:37 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:35:37 LOG: 34677252: Sync finished 
2018\7\31 14:35:37 LOG: 34677252: Sync started 
2018\7\31 14:35:37 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:35:39 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:35:39 LOG: 34677252: Sync finished 
2018\7\31 14:37:11 LOG: ------ Button clicked ------- 
2018\7\31 14:37:11 LOG: Reloading account in slot 0 
2018\7\31 14:37:11 LOG: Got user name: "null" (34677252). 
2018\7\31 14:37:11 LOG: 34677252: Sync started 
2018\7\31 14:37:11 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:37:11 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:37:11 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:37:12 LOG: 34677252: Sync finished 
2018\7\31 14:37:12 LOG: 34677252: Sync started 
2018\7\31 14:37:12 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:37:12 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:37:13 LOG: 34677252: Sync finished 
2018\7\31 14:41:31 LOG: SSO logout, reloading 
2018\7\31 14:41:31 LOG: detected auth in slots Array:[0] 
2018\7\31 14:41:31 LOG: Reloading account in slot 0 
2018\7\31 14:41:32 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\7\31 14:41:34 LOG: SSO logout, reloading 
2018\7\31 14:41:34 LOG: detected auth in slots Array:[0] 
2018\7\31 14:41:34 LOG: Reloading account in slot 0 
2018\7\31 14:41:34 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\7\31 14:44:22 LOG: detected auth in slots Array:[0] 
2018\7\31 14:44:22 LOG: Reloading account in slot 0 
2018\7\31 14:44:22 LOG: Got user name: "null" (34677252). 
2018\7\31 14:44:22 LOG: 34677252: Sync started 
2018\7\31 14:44:22 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:44:22 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:44:23 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:44:23 LOG: 34677252: Sync finished 
2018\7\31 14:44:39 LOG: ------ Button clicked ------- 
2018\7\31 14:44:39 LOG: Reloading account in slot 0 
2018\7\31 14:44:39 LOG: Got user name: "null" (34677252). 
2018\7\31 14:44:39 LOG: 34677252: Sync started 
2018\7\31 14:44:39 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:44:39 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:44:40 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:44:40 LOG: 34677252: Sync finished 
2018\7\31 14:44:40 LOG: 34677252: Sync started 
2018\7\31 14:44:40 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:44:41 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:44:41 LOG: 34677252: Sync finished 
2018\7\31 14:46:08 LOG: ------ Button clicked ------- 
2018\7\31 14:46:08 LOG: Reloading account in slot 0 
2018\7\31 14:46:08 LOG: Got user name: "null" (34677252). 
2018\7\31 14:46:08 LOG: 34677252: Sync started 
2018\7\31 14:46:08 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:46:08 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:46:09 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:46:09 LOG: 34677252: Sync finished 
2018\7\31 14:46:09 LOG: 34677252: Sync started 
2018\7\31 14:46:09 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:46:10 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:46:10 LOG: 34677252: Sync finished 
2018\7\31 14:46:12 LOG: ------ Button clicked ------- 
2018\7\31 14:46:12 LOG: Reloading account in slot 0 
2018\7\31 14:46:13 LOG: Got user name: "null" (34677252). 
2018\7\31 14:46:13 LOG: 34677252: Sync started 
2018\7\31 14:46:13 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:46:13 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:46:13 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:46:13 LOG: 34677252: Sync finished 
2018\7\31 14:46:13 LOG: 34677252: Sync started 
2018\7\31 14:46:13 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:46:14 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:46:14 LOG: 34677252: Sync finished 
2018\7\31 14:46:26 LOG: ------ Button clicked ------- 
2018\7\31 14:46:26 LOG: Reloading account in slot 0 
2018\7\31 14:46:27 LOG: Got user name: "null" (34677252). 
2018\7\31 14:46:27 LOG: ------ Button clicked ------- 
2018\7\31 14:46:27 LOG: Reloading account in slot 0 
2018\7\31 14:46:27 LOG: 34677252: Sync started 
2018\7\31 14:46:27 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:46:27 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:46:27 LOG: Got user name: "null" (34677252). 
2018\7\31 14:46:27 LOG: 34677252: Purging 0 notes. 
2018\7\31 14:46:27 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:46:28 LOG: 34677252: Sync finished 
2018\7\31 14:46:28 LOG: 34677252: Sync started 
2018\7\31 14:46:28 LOG: 34677252: Sync from USN: 44335 
2018\7\31 14:46:28 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 14:46:28 LOG: 34677252: Sync finished 
2018\7\31 15:18:35 WRN: Removing timed out message: 'skitch_useTool', ID: 33 
2018\7\31 15:18:35 ERR: Channel: Message 'forwardToContent' failed with error: 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 15:30:13 WRN: Removing timed out message: 'captureContent', ID: 89 
2018\7\31 15:30:13 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 15:30:13 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\7\31 15:35:51 WRN: Removing timed out message: 'captureContent', ID: 115 
2018\7\31 15:35:51 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 15:35:51 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\7\31 15:44:52 WRN: Removing timed out message: 'captureContent', ID: 140 
2018\7\31 15:44:52 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 15:44:52 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\7\31 15:46:38 WRN: Removing timed out message: 'captureContent', ID: 178 
2018\7\31 15:46:38 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 15:46:38 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\7\31 15:46:38 ERR: Channel: Error in handleResponse Object:{"errorMessage":"Could not capture the page. \n Message did timeout","additionalProperties":{"isWarning":false}} tabClipper clip 
2018\7\31 16:41:22 LOG: ------ Button clicked ------- 
2018\7\31 16:41:22 LOG: Reloading account in slot 0 
2018\7\31 16:41:22 LOG: Got user name: "null" (34677252). 
2018\7\31 16:41:22 LOG: 34677252: Sync started 
2018\7\31 16:41:22 LOG: 34677252: Sync from USN: 44335 
2018\7\31 16:41:22 LOG: 34677252: Purging 0 notes. 
2018\7\31 16:41:23 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 16:41:23 LOG: 34677252: Sync finished 
2018\7\31 16:41:23 LOG: 34677252: Sync started 
2018\7\31 16:41:23 LOG: 34677252: Sync from USN: 44335 
2018\7\31 16:41:23 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 16:41:24 LOG: 34677252: Sync finished 
2018\7\31 17:41:34 WRN: Removing timed out message: 'captureContent', ID: 200 
2018\7\31 17:41:34 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 17:41:34 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\7\31 17:41:34 ERR: Channel: Error in handleResponse Object:{"errorMessage":"Could not capture the page. \n Message did timeout","additionalProperties":{"isWarning":false}} tabClipper clip 
2018\7\31 17:43:40 LOG: ------ Button clicked ------- 
2018\7\31 17:43:40 LOG: Reloading account in slot 0 
2018\7\31 17:43:41 LOG: Got user name: "null" (34677252). 
2018\7\31 17:43:41 LOG: 34677252: Sync started 
2018\7\31 17:43:41 LOG: 34677252: Sync from USN: 44335 
2018\7\31 17:43:41 LOG: 34677252: Purging 0 notes. 
2018\7\31 17:43:42 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 17:43:42 LOG: 34677252: Sync finished 
2018\7\31 17:43:42 LOG: 34677252: Sync started 
2018\7\31 17:43:42 LOG: 34677252: Sync from USN: 44335 
2018\7\31 17:43:43 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 17:43:43 LOG: 34677252: Sync finished 
2018\7\31 17:45:00 LOG: ------ Button clicked ------- 
2018\7\31 17:45:00 LOG: Reloading account in slot 0 
2018\7\31 17:45:00 LOG: Got user name: "null" (34677252). 
2018\7\31 17:45:00 LOG: 34677252: Sync started 
2018\7\31 17:45:00 LOG: 34677252: Sync from USN: 44335 
2018\7\31 17:45:00 LOG: 34677252: Purging 0 notes. 
2018\7\31 17:45:01 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 17:45:01 LOG: 34677252: Sync finished 
2018\7\31 17:45:01 LOG: 34677252: Sync started 
2018\7\31 17:45:01 LOG: 34677252: Sync from USN: 44335 
2018\7\31 17:45:01 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 17:45:02 LOG: 34677252: Sync finished 
2018\7\31 18:43:51 WRN: Removing timed out message: 'captureContent', ID: 215 
2018\7\31 18:43:51 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 18:43:51 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\7\31 18:45:23 WRN: Removing timed out message: 'captureContent', ID: 230 
2018\7\31 18:45:23 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 18:45:23 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\7\31 18:45:23 ERR: Channel: Error in handleResponse Object:{"errorMessage":"Could not capture the page. \n Message did timeout","additionalProperties":{"isWarning":false}} tabClipper clip 
2018\7\31 19:27:44 LOG: ------ Button clicked ------- 
2018\7\31 19:27:44 LOG: Reloading account in slot 0 
2018\7\31 19:27:45 LOG: Got user name: "null" (34677252). 
2018\7\31 19:27:45 LOG: 34677252: Sync started 
2018\7\31 19:27:45 LOG: 34677252: Sync from USN: 44335 
2018\7\31 19:27:45 LOG: 34677252: Purging 0 notes. 
2018\7\31 19:27:45 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 19:27:45 LOG: 34677252: Sync finished 
2018\7\31 19:27:45 LOG: 34677252: Sync started 
2018\7\31 19:27:45 LOG: 34677252: Sync from USN: 44335 
2018\7\31 19:27:46 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 19:27:46 LOG: 34677252: Sync finished 
2018\7\31 19:36:50 LOG: SSO logout, reloading 
2018\7\31 19:36:50 LOG: detected auth in slots Array:[0] 
2018\7\31 19:36:50 LOG: Reloading account in slot 0 
2018\7\31 19:36:51 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\7\31 19:36:53 LOG: SSO logout, reloading 
2018\7\31 19:36:53 LOG: detected auth in slots Array:[0] 
2018\7\31 19:36:53 LOG: Reloading account in slot 0 
2018\7\31 19:36:54 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\7\31 20:27:57 WRN: Removing timed out message: 'captureContent', ID: 248 
2018\7\31 20:27:57 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 20:27:57 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\7\31 20:27:57 ERR: Channel: Error in handleResponse Object:{"errorMessage":"Could not capture the page. \n Message did timeout","additionalProperties":{"isWarning":false}} tabClipper clip 
2018\7\31 22:26:38 LOG: ------ Button clicked ------- 
2018\7\31 22:27:08 LOG: detected auth in slots Array:[0] 
2018\7\31 22:27:08 LOG: Reloading account in slot 0 
2018\7\31 22:27:08 LOG: Got user name: "null" (34677252). 
2018\7\31 22:27:08 LOG: 34677252: Sync started 
2018\7\31 22:27:08 LOG: 34677252: Sync from USN: 44335 
2018\7\31 22:27:08 LOG: Reloading account in slot 0 
2018\7\31 22:27:08 LOG: 34677252: Purging 0 notes. 
2018\7\31 22:27:08 LOG: Got user name: "null" (34677252). 
2018\7\31 22:27:08 LOG: 34677252: Purging 0 notes. 
2018\7\31 22:27:09 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 22:27:09 LOG: 34677252: Sync finished 
2018\7\31 22:27:09 LOG: 34677252: Sync started 
2018\7\31 22:27:09 LOG: 34677252: Sync from USN: 44335 
2018\7\31 22:27:09 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 22:27:10 LOG: 34677252: Sync finished 
2018\7\31 22:44:10 LOG: SSO logout, reloading 
2018\7\31 22:44:11 LOG: detected auth in slots Array:[0] 
2018\7\31 22:44:11 LOG: Reloading account in slot 0 
2018\7\31 22:44:11 LOG: Got user name: "null" (34677252). 
2018\7\31 22:44:11 LOG: 34677252: Sync started 
2018\7\31 22:44:11 LOG: 34677252: Sync from USN: 44335 
2018\7\31 22:44:11 LOG: 34677252: Purging 0 notes. 
2018\7\31 22:44:12 LOG: 34677252: Sync completed USN: 44335 
2018\7\31 22:44:12 LOG: 34677252: Sync finished 
2018\7\31 23:27:18 WRN: Removing timed out message: 'captureContent', ID: 267 
2018\7\31 23:27:18 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\7\31 23:27:18 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\7\31 23:27:18 ERR: Channel: Error in handleResponse Object:{"errorMessage":"Could not capture the page. \n Message did timeout","additionalProperties":{"isWarning":false}} tabClipper clip 
2018\8\1 05:33:41 LOG: SSO logout, reloading 
2018\8\1 05:33:42 LOG: detected auth in slots Array:[0] 
2018\8\1 05:33:42 LOG: Reloading account in slot 0 
2018\8\1 05:33:42 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\1 05:33:44 LOG: SSO logout, reloading 
2018\8\1 05:33:44 LOG: detected auth in slots Array:[0] 
2018\8\1 05:33:44 LOG: Reloading account in slot 0 
2018\8\1 05:33:45 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\2 01:39:22 LOG: detected auth in slots Array:[0] 
2018\8\2 01:39:22 LOG: Reloading account in slot 0 
2018\8\2 01:39:22 LOG: Got user name: "null" (34677252). 
2018\8\2 01:39:22 LOG: 34677252: Sync started 
2018\8\2 01:39:22 LOG: 34677252: Sync from USN: 44335 
2018\8\2 01:39:22 LOG: 34677252: Purging 0 notes. 
2018\8\2 01:39:23 LOG: 34677252: Sync completed USN: 44335 
2018\8\2 01:39:23 LOG: 34677252: Sync finished 
2018\8\2 01:41:04 LOG: ------ Button clicked ------- 
2018\8\2 01:41:04 LOG: Reloading account in slot 0 
2018\8\2 01:41:24 ERR: Error refreshing accounts 
Error: XHR error event  
undefined 
2018\8\2 01:41:28 LOG: ------ Button clicked ------- 
2018\8\2 01:41:28 LOG: Reloading account in slot 0 
2018\8\2 01:41:44 ERR: Unable to get clipper store 
Error: XHR error event  
undefined 
2018\8\2 01:41:44 ERR: Channel: Message 'tabClipper' failed with error: 
Error: XHR error event  
undefined 
2018\8\2 01:41:44 ERR: Error refreshing accounts 
Error: XHR error event  
undefined 
2018\8\2 01:42:18 ERR: Unable to get clipper store 
Error: XHR error event  
undefined 
2018\8\2 01:42:18 ERR: Channel: Message 'tabClipper' failed with error: 
Error: XHR error event  
undefined 
2018\8\2 01:42:18 ERR: Channel: Error in handleResponse Object:{"errorMessage":"XHR error event"} tabClipper getStore 
2018\8\2 04:21:32 LOG: detected auth in slots Array:[0] 
2018\8\2 04:21:32 LOG: Reloading account in slot 0 
2018\8\2 04:21:32 LOG: Got user name: "null" (34677252). 
2018\8\2 04:21:32 LOG: 34677252: Sync started 
2018\8\2 04:21:32 LOG: 34677252: Sync from USN: 44335 
2018\8\2 04:21:32 LOG: 34677252: Purging 0 notes. 
2018\8\2 04:21:33 LOG: 34677252: Sync completed USN: 44335 
2018\8\2 04:21:33 LOG: 34677252: Sync finished 
2018\8\2 04:21:58 LOG: ------ Button clicked ------- 
2018\8\2 04:21:58 LOG: Reloading account in slot 0 
2018\8\2 04:21:59 LOG: Got user name: "null" (34677252). 
2018\8\2 04:21:59 LOG: 34677252: Sync started 
2018\8\2 04:21:59 LOG: 34677252: Sync from USN: 44335 
2018\8\2 04:21:59 LOG: 34677252: Purging 0 notes. 
2018\8\2 04:21:59 LOG: 34677252: Sync completed USN: 44335 
2018\8\2 04:22:00 LOG: 34677252: Sync finished 
2018\8\2 04:22:00 LOG: 34677252: Sync started 
2018\8\2 04:22:00 LOG: 34677252: Sync from USN: 44335 
2018\8\2 04:22:01 LOG: 34677252: Sync completed USN: 44335 
2018\8\2 04:22:01 LOG: 34677252: Sync finished 
2018\8\2 05:22:09 WRN: Removing timed out message: 'captureContent', ID: 299 
2018\8\2 05:22:09 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\8\2 05:22:09 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\8\2 05:22:09 ERR: Channel: Error in handleResponse Object:{"errorMessage":"Could not capture the page. \n Message did timeout","additionalProperties":{"isWarning":false}} tabClipper clip 
2018\8\2 05:45:37 LOG: SSO logout, reloading 
2018\8\2 05:45:38 LOG: detected auth in slots Array:[0] 
2018\8\2 05:45:38 LOG: Reloading account in slot 0 
2018\8\2 05:45:38 LOG: SSO logout, reloading 
2018\8\2 05:45:38 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\2 05:45:38 LOG: detected auth in slots Array:[0] 
2018\8\2 05:45:38 LOG: Reloading account in slot 0 
2018\8\2 05:45:38 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\2 05:45:39 LOG: SSO logout, reloading 
2018\8\2 05:45:39 LOG: detected auth in slots Array:[0] 
2018\8\2 05:45:39 LOG: Reloading account in slot 0 
2018\8\2 05:45:39 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\2 12:39:08 LOG: detected auth in slots Array:[0] 
2018\8\2 12:39:08 LOG: Reloading account in slot 0 
2018\8\2 12:39:08 LOG: Got user name: "null" (34677252). 
2018\8\2 12:39:08 LOG: 34677252: Sync started 
2018\8\2 12:39:08 LOG: 34677252: Sync from USN: 44335 
2018\8\2 12:39:09 LOG: 34677252: Purging 0 notes. 
2018\8\2 12:39:09 LOG: 34677252: Sync completed USN: 44335 
2018\8\2 12:39:09 LOG: 34677252: Sync finished 
2018\8\2 21:43:28 LOG: SSO logout, reloading 
2018\8\2 21:43:28 LOG: detected auth in slots Array:[0] 
2018\8\2 21:43:28 LOG: Reloading account in slot 0 
2018\8\2 21:43:28 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\2 21:43:30 LOG: SSO logout, reloading 
2018\8\2 21:43:30 LOG: detected auth in slots Array:[0] 
2018\8\2 21:43:30 LOG: Reloading account in slot 0 
2018\8\2 21:43:30 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\2 22:11:26 LOG: detected auth in slots Array:[0] 
2018\8\2 22:11:26 LOG: Reloading account in slot 0 
2018\8\2 22:11:26 LOG: Got user name: "null" (34677252). 
2018\8\2 22:11:26 LOG: 34677252: Sync started 
2018\8\2 22:11:26 LOG: 34677252: Sync from USN: 44335 
2018\8\2 22:11:26 LOG: 34677252: Purging 0 notes. 
2018\8\2 22:11:27 LOG: 34677252: Sync completed USN: 44335 
2018\8\2 22:11:31 LOG: 34677252: Sync finished 
2018\8\2 22:15:21 LOG: ------ Button clicked ------- 
2018\8\2 22:15:21 LOG: Reloading account in slot 0 
2018\8\2 22:15:21 LOG: Got user name: "null" (34677252). 
2018\8\2 22:15:21 LOG: 34677252: Sync started 
2018\8\2 22:15:21 LOG: 34677252: Sync from USN: 44335 
2018\8\2 22:15:21 LOG: 34677252: Purging 0 notes. 
2018\8\2 22:15:22 LOG: 34677252: Sync completed USN: 44335 
2018\8\2 22:15:23 LOG: 34677252: Sync finished 
2018\8\2 22:15:23 LOG: 34677252: Sync started 
2018\8\2 22:15:23 LOG: 34677252: Sync from USN: 44335 
2018\8\2 22:15:23 LOG: 34677252: Sync completed USN: 44335 
2018\8\2 22:15:24 LOG: 34677252: Sync finished 
2018\8\2 23:15:30 WRN: Removing timed out message: 'captureContent', ID: 320 
2018\8\2 23:15:30 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\8\2 23:15:30 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\8\2 23:15:30 ERR: Channel: Error in handleResponse Object:{"errorMessage":"Could not capture the page. \n Message did timeout","additionalProperties":{"isWarning":false}} tabClipper clip 
2018\8\3 05:01:05 LOG: SSO logout, reloading 
2018\8\3 05:01:05 LOG: detected auth in slots Array:[0] 
2018\8\3 05:01:05 LOG: Reloading account in slot 0 
2018\8\3 05:01:05 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\3 05:01:07 LOG: SSO logout, reloading 
2018\8\3 05:01:07 LOG: detected auth in slots Array:[0] 
2018\8\3 05:01:07 LOG: Reloading account in slot 0 
2018\8\3 05:01:07 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\3 13:29:36 LOG: detected auth in slots Array:[0] 
2018\8\3 13:29:36 LOG: Reloading account in slot 0 
2018\8\3 13:29:36 LOG: Got user name: "null" (34677252). 
2018\8\3 13:29:36 LOG: 34677252: Sync started 
2018\8\3 13:29:36 LOG: 34677252: Sync from USN: 44335 
2018\8\3 13:29:36 LOG: 34677252: Purging 0 notes. 
2018\8\3 13:29:37 LOG: 34677252: Sync completed USN: 44372 
2018\8\3 13:29:37 LOG: 34677252: Sync finished 
2018\8\3 13:53:23 LOG: ---------------------------------------- 
2018\8\3 13:53:23 LOG: Evernote Web Clipper 7.4.1.1-9686a8a Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36
Clipper core: 1.0.2-cc51e9f
Locale: en-US 
2018\8\3 13:53:23 LOG: Using service: https://www.evernote.com 
2018\8\3 13:53:24 LOG: detected auth in slots Array:[0] 
2018\8\3 13:53:24 LOG: Reloading account in slot 0 
2018\8\3 13:53:24 LOG: Got user name: "null" (34677252). 
2018\8\3 13:53:24 LOG: 34677252: Sync started 
2018\8\3 13:53:24 LOG: 34677252: Sync from USN: 44372 
2018\8\3 13:53:24 LOG: 34677252: Purging 0 notes. 
2018\8\3 13:53:24 LOG: 34677252: Sync completed USN: 44378 
2018\8\3 13:53:25 LOG: 34677252: Sync finished 
2018\8\3 16:11:10 LOG: SSO logout, reloading 
2018\8\3 16:11:10 LOG: detected auth in slots Array:[0] 
2018\8\3 16:11:10 LOG: Reloading account in slot 0 
2018\8\3 16:11:10 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\3 16:11:11 LOG: SSO logout, reloading 
2018\8\3 16:11:12 LOG: detected auth in slots Array:[0] 
2018\8\3 16:11:12 LOG: Reloading account in slot 0 
2018\8\3 16:11:12 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\3 20:58:17 LOG: ---------------------------------------- 
2018\8\3 20:58:17 LOG: Evernote Web Clipper 7.4.1.1-9686a8a Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36
Clipper core: 1.0.2-cc51e9f
Locale: en-US 
2018\8\3 20:58:19 ERR: Channel: Message 'tabClipper' failed with error: 
Error: There is no clipping info for given tab  
Error: There is no clipping info for given tab
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:17463
    at Generator.next (<anonymous>)
    at o (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:2286)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:2382 
2018\8\3 20:58:19 ERR: Channel: Error in handleResponse Object:{"errorMessage":"There is no clipping info for given tab"} tabClipper initCompleted 
2018\8\3 20:58:20 ERR: Channel: Message 'tabClipper' failed with error: 
Error: There is no clipping info for given tab  
Error: There is no clipping info for given tab
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:17463
    at Generator.next (<anonymous>)
    at o (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:2286)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:2382 
2018\8\3 20:58:20 ERR: Channel: Error in handleResponse Object:{"errorMessage":"There is no clipping info for given tab"} tabClipper initCompleted 
2018\8\3 20:58:21 WRN: Missing required parameters. true false true 
2018\8\3 20:58:23 LOG: Using service: https://www.evernote.com 
2018\8\3 20:58:29 LOG: detected auth in slots Array:[0] 
2018\8\3 20:58:29 LOG: Reloading account in slot 0 
2018\8\3 20:58:29 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\3 20:58:39 ERR: Channel: Message 'tabClipper' failed with error: 
Error: There is no clipping info for given tab  
Error: There is no clipping info for given tab
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:17463
    at Generator.next (<anonymous>)
    at o (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:2286)
    at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:2382 
2018\8\3 20:58:39 ERR: Channel: Error in handleResponse Object:{"errorMessage":"There is no clipping info for given tab"} tabClipper initCompleted 
2018\8\3 21:03:12 LOG: ------ Button clicked ------- 
2018\8\3 21:03:16 WRN: Could not login while handling browser action. Login dialog closed 
2018\8\3 21:18:14 LOG: detected auth in slots Array:[0] 
2018\8\3 21:18:14 LOG: Reloading account in slot 0 
2018\8\3 21:18:15 LOG: Got user name: "null" (34677252). 
2018\8\3 21:18:15 LOG: 34677252: Sync started 
2018\8\3 21:18:15 LOG: 34677252: Sync from USN: 44378 
2018\8\3 21:18:15 LOG: 34677252: Purging 0 notes. 
2018\8\3 21:18:15 LOG: 34677252: Sync completed USN: 44380 
2018\8\3 21:18:18 LOG: 34677252: Sync finished 
2018\8\3 22:29:47 LOG: SSO logout, reloading 
2018\8\3 22:29:47 LOG: detected auth in slots Array:[0] 
2018\8\3 22:29:47 LOG: Reloading account in slot 0 
2018\8\3 22:29:47 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\3 22:29:48 LOG: SSO logout, reloading 
2018\8\3 22:29:48 LOG: detected auth in slots Array:[0] 
2018\8\3 22:29:48 LOG: Reloading account in slot 0 
2018\8\3 22:29:49 WRN: Account logged out: ThriftException:{"errorCode":5,"parameter":"authenticationToken"} 
2018\8\3 23:42:36 LOG: detected auth in slots Array:[0] 
2018\8\3 23:42:36 LOG: Reloading account in slot 0 
2018\8\3 23:42:36 LOG: Got user name: "null" (34677252). 
2018\8\3 23:42:36 LOG: 34677252: Sync started 
2018\8\3 23:42:36 LOG: 34677252: Sync from USN: 44380 
2018\8\3 23:42:36 LOG: 34677252: Purging 0 notes. 
2018\8\3 23:42:37 LOG: 34677252: Sync completed USN: 44380 
2018\8\3 23:42:38 LOG: 34677252: Sync finished 
2018\8\4 00:04:41 LOG: ------ Button clicked ------- 
2018\8\4 00:04:41 LOG: Reloading account in slot 0 
2018\8\4 00:04:41 LOG: Got user name: "null" (34677252). 
2018\8\4 00:04:41 LOG: 34677252: Sync started 
2018\8\4 00:04:41 LOG: 34677252: Sync from USN: 44380 
2018\8\4 00:04:41 LOG: 34677252: Purging 0 notes. 
2018\8\4 00:04:42 LOG: 34677252: Sync completed USN: 44380 
2018\8\4 00:04:42 LOG: 34677252: Sync finished 
2018\8\4 00:04:42 LOG: 34677252: Sync started 
2018\8\4 00:04:42 LOG: 34677252: Sync from USN: 44380 
2018\8\4 00:04:43 LOG: 34677252: Sync completed USN: 44380 
2018\8\4 00:04:43 LOG: 34677252: Sync finished 
2018\8\4 01:04:47 WRN: Removing timed out message: 'captureContent', ID: 17 
2018\8\4 01:04:47 ERR: Could not clip the page 
Error: Message did timeout  
Error: Message did timeout
    at forEach.t (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56157)
    at Array.forEach (<anonymous>)
    at f._removeTimedOutMessages (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:55971)
    at _messageTimeoutID.window.setTimeout (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/commons.js:1:56556) 
2018\8\4 01:04:47 ERR: Channel: Message 'tabClipper' failed with error: 
Error: Could not capture the page. 
 Message did timeout  
Error: Could not capture the page. 
 Message did timeout
    at t.default._getWarningReject (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:171706)
    at c.default.sharedInstance.sendToTab.then.then.then.then.then.catch.e (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/background.js:1:175445) 
2018\8\4 01:04:47 ERR: Channel: Error in handleResponse Object:{"errorMessage":"Could not capture the page. \n Message did timeout","additionalProperties":{"isWarning":false}} tabClipper clip 

Now, I know a bunch of these lines seem to indicate that I am not logged in but I am definitely logged in (in a pinned tab, if that matters). I've tried logging-in and then logging-out a few times but the same thing happens.

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FYI: I wrote to support and got Ticket# 2613860. They have an URL that does not clip and a log that shows that "nothing" is done ;-). They can reproduce and confirmed the bug - but have no solution so far (OK, I might use Firefox or Safari as a workaround...). I'll keep You informed about further success stories...

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I have the latest version of clipper installed on Chrome, but it still sits on "saving your clip" on most pages.  I have a ticket open, but I've only received the one initial response and none to my reply that included the logs.  

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So far so good.  All the items I had kept a note of that I wanted to clip from last week have now clipped, and seem to have only saved once.  They were from various diffent sites and have been clipped as article and screenshot so fingers crossed it should be fixed. 

 

Thanks to all who commented and those who have done the hotfix

  • Like 1

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My main issue is that it clips multiple times (up to 20 for certain articles!) and now it's the 10th of the month and I have already hit 50% of my quota (normally that doesn't happen until the 25th or so).

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I have a very annoying issue with Web Clipper on Chrome: the note is not in correct formatting a few months. Every clip with "Simplified article" format is lost some space on the left when I read on mobile, like the image attached here. I have to choose the "Simplify formatting" function with each note to correct it. Maybe i should terminate my subscription and convert to OneNote?!

Screenshot_20180811-083044[1].jpg

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Hi,

I don't know if it helps you, but my Error Message looked the same. I had the issue that I was not able to login into web clipper.

After changing my Password everything works fine for me again.

I did it the following:

- opened new incognito window in chrome

- opened https://www.evernote.com/ClipperSuccess.action in an incognito window

- tried to log in and received an error that my password changed 101 days ago

- clicked Forgot my password and set new PW

- logged in and it worked.

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@Erich Althaus: Thanks for your answer! I did change my password like you said, but everything is still the same. I'll stop using Evernote next month...

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