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Lost all notes after iPhone upgrade


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I recently replaced my iPhone 6s to an iPhone X. I had several Notebooks and Notes that I regularly accessed from my iPhone 6s. When I open Evernote using my new iPhone X, I am unable to find any notes or notebooks. I also tried going to Evernote.com and logging in, still no notebooks or notes. 

Any ideas how I can recover all my notes?

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  • Level 5

Hi there,

Generally speaking from previous experience, this usually occurs when a user logs into Evernote using two different email addresses.

I suggest double checking the email/credentials you're using to login to Evernote on your iPhone 6s are the same you're using for Evernote on your iPhone X.

Also, do you still have access to your iPhone6s?

Hope this helps!

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  • Level 5*

Hopefully it is as @Shane D. describes and it is just under a different email. Worst case scenario they are on your iPhone 6s and just haven't sync'd to the cloud for some reason and you can usually fix that by making sure the client is logged in properly then letting it sync.

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