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elpotos

Black screen in the note panel

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Hi,

I just upgraded Evernote to the latest version on my laptop (Win10): evernote 6.11.2.7027 (307027) Public (CE Build ce-43.0.4829).

Now the note panel is black, impossible to read any note, but they appear in the middle panel (note list).

I still can access my notes on my iphone, but what's wrong !!!

I tried to uninstall and install again, still ko

As suggested in another post, the checkbox "allow beta version" doesn't change the behavior.

Please help,

regards

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Can you post a screen shot?

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Hi - you say you "tried" to uninstall / reinstall;  did you in fact succeed?  If not,  I'd suggest another go - and if it doesn't reinstall correctly,  what error messages do you see - what works,  and what doesn't.  On a desktop you should still be able to log into your account via a browser at Evernote.com - just check to see what your notes look like there...

If you can see the note in the browser / on your phone - what happens if you add another note from that end and sync it to your desktop?

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On 08/04/2018 at 4:25 PM, gazumped said:

Hi - you say you "tried" to uninstall / reinstall;  did you in fact succeed?  If not,  I'd suggest another go - and if it doesn't reinstall correctly,  what error messages do you see - what works,  and what doesn't.  On a desktop you should still be able to log into your account via a browser at Evernote.com - just check to see what your notes look like there...

If you can see the note in the browser / on your phone - what happens if you add another note from that end and sync it to your desktop?

Hi thank you for your help, my answers below :

uninstall/reinstall : no success, same behavior.

I don't have any error message.

As I can read/write/create any note on my laptop, I would say that evernote is note working (impossible to use it) but sync.

While using evernote with a brower, I can read my notes.

Creating a new note with an iphone + sync on the laptop, the new note appears... in black, just like all other notes.

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 Thanks for this report. Please try these steps to fix this issue: 

  1.  Select File > Exit to close Evernote
  2.  Open the task manager to confirm Evernote is not running as a background process (select "Evernote and End task")
  3.  Open 'regedit' (Windows key + R, then type regedit)
  4. Expand the HKEY_CURRENT_USER folder
  5.  Expand the "Software" folder
  6.  Expand the Evernote Folder
  7. Click on the second "Evernote folder" so that a list of Values displays on the right
  8.  Right-Click "EnableHardwareAcceleration"
  9.  Select "Modify"
  10.  Set Hexidecimal Value to "0"
  11.  Select File>Exit to exit the Registry Editor
  12. Reopen Evernote

Please let me know if the issue continues after completing the steps above. Thanks!

  • Thanks 2

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On 4/11/2018 at 9:26 AM, Austin G said:

Click on the second "Evernote folder" so that a list of Values displays on the right

When I expand the Evernote folder, there is no "second" Evernote folder. All I see in the right panel is "(Default)      REG_SZ        (value not set)"

image.png.31e7086184f02eb5abf6c68147810a5b.png

Thanks for any assistance you can offer!

-letton

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That appears either your registry hive was deleted, or you've never installed and/or run Evernote.exe. (Or it was uninstalled - can't remember how much of the registry is deleted on uninstall.)

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I reinstalled EN for the fourth (?) time, and this time the 

On 4/11/2018 at 9:26 AM, Austin G said:

Set Hexidecimal Value to "0"

solution worked for me!

Thanks!

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Hi, Problem solved thanks to your solution !!!

Many thanks !

Please set the topic as resolved

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Just an FYI to devs. I had the exact same problem with EN 6.11.2.7027. As mentioned above, disabling hardware acceleration fixed the issue.

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Hi,

I just had the same problem with the 6.17.4.8270 update and the Regedit edit fix it.

Thanks for the help !!

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Hardware acceleration can also be changed via the Options dialog (on the General page).

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Dear Austin, 

Thank you so much for fixing my issue. I also see the note is black after my evernote update to 6.17.4.8270. 

actually, login in and out, reinstall is still the same issue. iphone and ios device or mac is ok, the web browser is ok when login in. 

I think maybe the new version has a general setting to lead in this issue. 

 

Thanks again. 

 

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